Please, please avoid. They will not care for your garments, ruin them, and have no remorse. They destroyed a $600 special occasion dress that did not need to be ruined if they had just properly cared for it. They admitted they did not care for the dress but then told me to "take them to court."
Essentially, I told them very clearly to spray with cleaner/pre wash immediately because the dress just got dirty (within that hour!! I rushed to a cleaners!) and if they clean immediately we could get it out or at least soften it greatly; If it soaks for a few days it will certainly stain since it's a white dress. The woman nodded her head and took the dress.
When I came to pick up the dress and the stain was still the same, I was devastated and asked "when did you clean this?" She said "the next day after" I dropped it off. So the stain soaked in for 48 hours before they applied any cleaning agents. What cleaner does this?? Every dry cleaner I've been to before spot cleans right away especially if the customer asks.
To make matters worse, because they waited so long, and it stained, they cleaned it with a harsh chemical several times (by their admittance) and damaged the fabric so now I can't even take it anywhere else.
They don't have a proper working phone number, and are hard to find online so I have no idea how many people they have done this to. I am devastated about my dress but even more upset at how they chose to react when I brought the information to them. They did not even refund my money I paid to them yo clean the dress.
It's very rare I am this upset at customer service, and I hope this review helps someone else not have the same experience I had.
Stay so far away. read more