Michael was outstanding! He helped refit my ski boots and make sure I was comfortable in them. He…read morewas also highly informative and took the time to explain the process to me. While I waited the store waxed my snowboard and skis. I bought my skis here years ago and I will continue to give them business because they are so excellent. I cannot recommend Viking enough!

The Good: The staff here really knows their stuff. I worked with a fitter who was incredibly…read moreknowledgeable and helped me pick out a new snowboard, boots, and bindings. Everything performs great on the snow, and the technical advice was spot on. The Bad: The checkout process was frustrating. The cashier seemed uninformed and had to repeatedly check with the fitters regarding basic return and warranty policies, which made the process take much longer than necessary. The Pricing Issue: Be aware of the "fine print" on price matching. Even though they matched my board, they refused to match the price on my boots because I had them heat-molded first. I wish this had been communicated clearly before the molding service was performed, as it ended up costing me the "guaranteed" price match.

Shopping at Erik's was a good experience. The staff was friendly and helpful. The store was clean…read moreand John my salesperson was very helpful, patience and polite. They went through the bike prior to me taking delivery, adjusted the seat and installed my clipless pedals. One of the techs took a few extra minutes to explain some things about the air shock as well. All in all, I left a satisfied customer. I would recommend this business with confidence. Thanks Guys!!

Bought my son a used bike for Christmas and thought it needed some work . Erika checked it out for…read morefree and only recommended minimal work. Very honest guys , appreciate that

So rude. I went to this location to sell some golf clubs, it was 20 minutes before closing. You'd…read morehave thought I'd asked this guy to do a heart transplant in 20 minutes. He continues with exasperation saying he could take my number and call me back tomorrow. If he says that nicely right away, perfect. Instead his attitude of making me feel like a nuisance instead of a customer has pushed me out of that door with my golf clubs never to return.

This place consistently delivers quick quality bike service; however, after a less than…read moresatisfactory experience with a technician on Saturday, I returned on Wednesday to get help from Javier. He was fantastic and found additional brake work that needed to be done as it was "not safe". Comped me for the trouble with a smile. Thank you!! I'll be back.

Art in tech support saved my vacation!!! He, and and every associate I spoke with, were most…read morehelpful, but Art needs a shout out. I came in on MLK day. The place is kind of non-descript on the outside, but when you walk in, it's a super store for everything Ski and Snowboard and it was busy. I needed a repair, same day, as I leaving for the mountain on Tuesday. Even on a super busy day, he was determined to get it done and done right, and he did. I can't say enough good things. I would buy anything and everything from Viking as their Service is amazing.

Great attentive service from knowledgeable staff. They really take the time to make sure that your…read moreski equipment is right for you in all ways. It's worth the drive. Nice restaurants nearby too.

Great shop with an amazing selection of very cool stuff…read more Brought my bike here for some work and the service was excellent. Will definitely be back. Not to mention it's a very cool little suburban downtown which makes the stop worth it if you are driving a bit further.

Staff here is very helpful. Came in to get fit for skis before an upcoming trip. Excellent service…read moreand excellent skis. I am planning on coming back this summer and getting a new bike. Will be recommending to friends who need ge

DICK's has been around since the late '40s, and this particular location carries a great selection…read moreof apparel, shoes, accessories, and outdoor items! We stopped by to look for shoes and apparel, and the selection that they had were impressive! I loved that they featured all the brands, and their shoe section was well-stocked. There could be more staff in certain sections, like the footwear; the one that was on shift was slightly unhelpful. Located at Village Crossing, there's ample parking. +great selection of shoes and apparel +ample parking +located at Village Crossing

Expensive gloves proclaimed to keep hands warm in freezing weather do not keep hands warm.read more

I'm so impressed with the staff here. Joe really went above and beyond to help me with my snowboard…read moreand help me put my bindings on. I really appreciated how quickly he did it and took the time to explain everything to me. Zach was also very helpful in helping me find my bindings. I was pleasantly surprised that they have an on-site tech to help with ski, snowboard and bike services. Thanks Backcountry for helping me this season!

While the local staff at this location are generally helpful, I am writing this to warn other…read moreChicago residents about the significant risks of ordering from Backcountry.com online. Backcountry uses DoorDash for "last-mile" delivery in the city, but their security standards are nonexistent. In my case, the driver dropped my package in an unsecure, open area and failed to ring the doorbell or knock. Despite the fact that I worked from home on the day specifically to ensure I was present for deliveries, the package was stolen by a porch pirate before I even saw the notification. When I contacted customer service, they were completely dismissive. They refused to offer a reorder or investigate the delivery failure, essentially stating that their responsibility ends the moment the package touches the ground--regardless of where or how it was left. If you live in an urban area where package theft is a concern, do not trust this company with your money online. Their "completed delivery" policy offers zero protection against negligent couriers. Unless you can buy it in-store and walk out with it, I recommend taking your business to a retailer with more accountable shipping practices.

They mounted my skis not how I asked and they never answer the phone. Place sucks, dont go…read morehere!!!!!!!

This year my wife tried skiing the first time and she loved it (happy me!). We needed to find her…read moreequipment so we came here. During COVID you had to make a reservation for boots but we got lucky and they had a cancellation. The boot fitting was excellent and for an hour they tried various boots having my wife stand, etc. to make sure the fit was perfect. We also found a pair of skis on sale that were perfect for her. As a result, I skied nine times this year and my wife has become a fan of skiing. Next time we need boots we will be here again.

So happy we found this place in the area to tune and wax our skis…read more The owner is very patient and knowledgeable as I had many questions. And, He has a nice selection of gear if you're looking for anything. Highly recommend checking this place out if you're in need of any snow sport equipment or service.

Great shop, but they will be closing soon. There are no…read moremore rentals- they are selling off their gear. Come before they go.

Go anyplace else…read more Slow Slow Slow Not helpful Customer service a zero Go elsewhere if you don't want to waste time

Neatly ordered shop and staff was helpful and friendly on my visit. They did not have hiking pants…read morefor women though.