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    Winter Globe

    4.4 (7 reviews)
    Closed Closed
    Updated 2 weeks ago

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    Backcountry - Logo wall

    Backcountry

    (8 reviews)

    Near North Side

    I'm so impressed with the staff here. Joe really went above and beyond to help me with my snowboard…read moreand help me put my bindings on. I really appreciated how quickly he did it and took the time to explain everything to me. Zach was also very helpful in helping me find my bindings. I was pleasantly surprised that they have an on-site tech to help with ski, snowboard and bike services. Thanks Backcountry for helping me this season!

    While the local staff at this location are generally helpful, I am writing this to warn other…read moreChicago residents about the significant risks of ordering from Backcountry.com online. Backcountry uses DoorDash for "last-mile" delivery in the city, but their security standards are nonexistent. In my case, the driver dropped my package in an unsecure, open area and failed to ring the doorbell or knock. Despite the fact that I worked from home on the day specifically to ensure I was present for deliveries, the package was stolen by a porch pirate before I even saw the notification. When I contacted customer service, they were completely dismissive. They refused to offer a reorder or investigate the delivery failure, essentially stating that their responsibility ends the moment the package touches the ground--regardless of where or how it was left. If you live in an urban area where package theft is a concern, do not trust this company with your money online. Their "completed delivery" policy offers zero protection against negligent couriers. Unless you can buy it in-store and walk out with it, I recommend taking your business to a retailer with more accountable shipping practices.

    Winter Globe - skishops - Updated May 2026

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