The WORST office ever.
On my very first visit as a patient, so many things went wrong that I should have NOT given them the benefit of the doubt.
1. When they weighed me, it was 15lbs off of my regular weight--which I had checked just the previous week. They argued with me and insisted that their scale is right and that I just gained weight...15lbs in the course of a week. It wasn't until later when I was sitting there waiting for the doctor did the "nurse" (more like unqualified office aid) called me in to tell me that the scales be recalibrated and for to me try it again. Surprise, surprise, my weight dropped 13lbs in 10 mins!
2. Then, after my visit, the staff said "bye" to me. I'm like, "Um, is that it? What about my order? What's next?" They had me sit there in the lobby for 20 mins while they waited for the doctor to tell them what to do and then finally got me my blood work order, gave me an appointment and had me leave.
3. When I got my order, I left and was in my car when I get a call from them to tell me to come back and get my prescription because they forgot to give it to me.
4. I go a get my blood work done and WEEKS after my blood work, I'm like am I ever going to hear from that doctor again? I had gotten my lab results and I'm reading them on my own but have no medical help. I CALLED them---several times before a person answered---and they played telephone with the doctor to tell me what my results mean. I asked what would have happened if I didn't call. Would you not have reached out to me? Office works stated that's what the follow up appointments are for, to review results (which I understand), however they gave me a follow up appointment 2.5 months later. If I had something seriously wrong with me, I would have been screwed.
On my second visit, over 2 months later, I thought things were going to be better. I was wrong.
1) First things first, I went up to the receptionist said I switch plans for insurance and gave them my new insurance card. They look at it and goes, "oh it's the same" and gave it back to me. I'm like, "No, no, look again, it's different. You'll want to make a new copy of that." That instill such confidence, right? Also, I have to ask them to give me back my insurance card once they make that copy AND ask for my own receipt.
2) I meet the doctor and she wants to chat with me about my blood work....which we did in a game of telephone previously....and but this time she's telling me what concerns her and prescribes something,...something she didn't mention. Great, so you get your patients results, you don't follow up with them yourselves with either a suggested appointment date or a call, and when the patient calls, you give your staff incomplete information to tell them.
3) My purpose of the visit is to get a referral to an OB-GYN due to some serious issues I was having and needed to get checked out sooner rather than later. The doc doesn't do OB-GYN so she needs to give me a referral. Only she said referrals needs to be inputed into the system and the system will mail me the referral in a WEEK or so. Efficiency at it's best, no?
3.5 WEEKS LATER, I call the office 5 times before I get someone to answer and asks where the hell is my referral? I am now more than ever in need of one. I've been checking my mail daily and even checking my insurance website for any info possible. I received nothing and on my insurance website, there's absolutely no record of my visiting the office at all. The office lady says they gave me a referral and it's so and so. I'm like, "how in the world am I supposed to access that information?" She says it was mailed to me and as it turns out THEY MAILED IT TO AN ADDRESS FROM 3+ YEARS AGO that I've changed LONG ago!! Office worker says it's not their fault and I should go figure it out with xyz.
I'm just like, "so is this how much care you give your patients?" and gave her a run down of my experience with them thus far. She couldn't be bothered. Her exact words were, "I'm not going to argue with you on the phone now. You need to figure it out."
SUCH incompetence (mainly from the front desk staff) and LACK of patient care.
Well, I figured it out. I'm changing my PCP and wrote this review to just warn folks who are thinking of going to this TERRIBLE office: do yourself a massive favor and go with someone else. ANYONE else. The headache is just not worth it. read more