TERRIBLE is an understatement. Lived here since 2017. It's becoming worse if anything. I've purchased spoiled rotten meat more times at this store than I ever have in my entire existence on earth. I honestly detest this store for making shopping a chore. You should know if you must shop there to set your expectation bar very low. They will still fall short every time. read more

This Winn-Dixie makes you wish there was a closer Publix. The produce is not the best. I will say they have a good "health food" section with organic products, vegan products, and gluten free options. If you're getting wine, make sure you take pictures of the stickers. The registers never pick it up on their own and you have to get an associate to manually adjust it. The first time we dealt with this issue we had the nasty manager Vivian help us and oh god the amount of attitude she had. She made us wait around for when she was ready to help us (aka get off her phone) and when she did finally help us she was so rude about it. Other times we deal with much nicer associates who are ready to get the deal set up in the system. One time we came in to get some drinks for Fourth of July and the manager wasn't having it and kicked us out. Not just us but all the shoppers coming into the store. She literally yelled as us all that they were closed (people were still in the store, they still had an hour left of being open) but they couldn't handle the amount of customers I guess. Like I said, they're nothing compared to Publix. It's really the only option in the area so I guess they don't care about how they operate but they could do so much better. read more

If there was any other game in town I would not shop here. These pics are from this week alone! The reason I took a picture of the blueberries is because you can clearly see right above the blueberries is a BOGO sign. However, when cashing out I noticed that I was being charged full price! I was told "oh, no not these ones". So I ran back to the fruit section and grabbed two of the ones that were on the table beside this one. Back at the cash, the nice lady then said "oh no not these ones". I said "these are the only blueberries I can find. Which ones are BOGO? The nice checkout lady shrugged her shoulders! Things like this have happened before. Check your receipt before you leave the store! read more

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Not my favorite Winn-Dixie but they do have a few things Publix always seems to be out of. So there's that and it's perennially fun to look around for Key deer when here. ...not unlike elsewhere in the Keys, the produce isn't always the best, meat's been off more than once, and checkout's almost always frustratingly longer than it should be. read more

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Great local Winn-Dixie has been here to serve our needs for sometime now. I look forward to shopping here weekly to get discounts on food and supplies for the house. read more

The people who work here are so incredibly kind. And to make it even better, they have specials for Amsterdam Vodka where you get a six pack of ginger beer for free, which in my opinion, is WAY better than Ginger Ale. I personally get the diet Ginger Beer, but the regular is totally great as well. I think this brand is an indie brand, and I totally love their slogan which is: "The mixer that lifts your spirits!" The taste of this non-alcoholic soda is a bit spicier than regular ginger ale, but to me, that it is better. Im not a sweet tooth. Would rather have nachos than chocolate cake, for example :) Anyway, Im not sure if this is available at all Winn-Dixie, but the promo seems be affiliated with New Amersterdam Vodka. I am a fan of this with or without the promo! Have a happy happy hour! xoxox read more

Absolutely the worse grocery store I've ever shopped at. The produce is sub par, the deli is always understaffed. They are always lacking in the most basic of products. If there is more than one cashier working at a time it is a miracle. Management is never available. If it were not the only game in town they'd have shut down years ago. read more

I love this grocery store . Friendly staff, & good prices for the keys . I always look for bogo deals which really helps keep the cost of food down feeding a family of 6. read more

general manager is non existent, well i take it back knock on the door in the office and you can find her watching tele novella on her phone... today she actually sent her friend to tell me she was the general manager, after she had a whole conversation with me... i mean come on on! really! learn spanish if you want to communicate at all! unbelievable!!! I'm pretty sure the person getting paid for the general manager position is named Lari or Daniella???? read more

big store that lacks so many products, sub par produce , poor customer service , and then there's some of the staff who know and understand english but who refuse to speak it or pretend not to understand when you ask a question. that's just bad business period! read more

This is the only store we have in big pine key. Unfortunately they cannot get employees so a lot of the shelves are empty it takes a long time to get through the checkout. You have to be very cautious if you have frozen food to make sure you get that the very last thing and that the lines are not long. You can tell the employees are really stressed but they try to smile. read more

Awful. The prices often ring up different from the price on the shelf, you can't get service at the meat or seafood departments, the customer service desk rarely is attended, and its rare that there's more than a couple registers open. Forget actual baggers. They often have a sale for usda graded steak, but when you get there the steak is the ungraded sketchy kind and the employees and managers won't do anything about this. We made the mistake of buying this once and it was not good. The bathrooms are disgusting and you have to walk through a wall of cigarette smoke to get in the store from the employees taking their breaks out front. It's worth it to drive the 30 miles to Publix. read more

This store has gone down hill fast since Kenny left. Produce is rotting and bugs galore! Green meat in the meat case. Buggy flour, wormy boxed goods etc. No one to help you in seafood, EVER! A manager who seems to hide when it's crazy busy and only 1-2 cashiers. SE grocers needs to do something! read more

It's worth the trip to Marathon to get to Publix. We bought ice cream cones for the kids and they were so disgusting that the cones were rubbery. Everything seems old in the freezer case. Went to check out and there was a large jar of spaghetti sauce spilled all over the floor that had been sitting there for hours and the cashiers was complaining about working??? read more

Great special on scallops and steak. If you aren't near a win-Dixie at home you can download their app that will discount your purchase. How about Ribeye for $5.99 a pound and Scallops for 19.00 for a pound and a half! read more

My worst Winn Dixie experience ever. Over charged for several items even after entering my Winn Dixie card. Pointed this out to the manager, Brian, who then gave me a song and dance about unloading trucks and employee shortages. The store is dirty and disorganized. Over priced and exceptionally long check out lines. You should consider driving the extra miles to Publix in Marathon or Key West. read more

It's an ok store, my mom came to visit me and I was so bummed when she mentioned none of the cashiers were friendly. The guy who checked her out didn't even respond to her Good Morning. She's used to southern hospitality Which seems lost at this store. I keep giving this store a chance even after I bought pasta that had bugs in it. read more

Sells rotten food. Check the dates on anything you purchase. Customer service or managers are non-existent. Health department needs to check this store. read more

1st visit to a Winn-Dixie. It's your run of the mill supermarket. An A&P in sheeps clothing (North East ref). It has all of your essentials. Only reason we stopped here is because it was one of a handful supermarket stops on our way back to MIami from KW. We needed snacks and a bathroom break. It is not on Rt 1, you have to take a few side roads to get here. It was packed though! I guess because there isn't much in the area. read more

Ever since the new manager took over (Jay) and produce guy (Scott) the store has went way down hill. Shelves are frequently empty. The produce is rotten and empty. Last week I was there and they were stocking full plastic bags of tomatoes which were loaded in mold and fuzz. Yesterday there were 2 registers open and lines were back down toward the wine section. I have no clue how corporate has not shut the place down because it's just embarrassing anymore. Today, I opened 4 boxes of noodles and 3 contained bugs. That was it for me. I am done shopping there and plan to make a call to corporate. This is just sad. read more

Never buy steaks from this nasty store. Bought filets from the fresh case and when we cooked them they smelled like cat urine. Bypass this disgusting store and go to Publix in Marathon or Key West. read more

They need to have schooling on customer service in this store, most of the help is very rude. I know help is hard to come by, but if you paid a decent pay you would better quality help. You can not pay 12 hr when they pay 2100.00 a month to live in the Keys. As they say you get what you pay for. read more

Great grocery store for being on an island 90 miles from mainland. Good hours and good selection

I went to the courtesy counter and asked if there was someone who could get a jar that I could not reach from a top shelf. The woman working there said "NO" and turned her back on me. read more

As grocery stores go, it's just OK. It's clean and has most things one would want. The personnel leave something to be desired. On any given day, there is a line-up of employees standing outside, leaning over the railing smoking. It's disgusting. If a store is going to encourage employees to smoke, send them out behind the store, not out front. It's low class. Some of the employees look like they just left the halfway house. They have limited communication or customer service skills. I only go there if I need a couple items. The Publix Store in Marathon is a better store with better personnel. read more

Love this store,super professional management Thank you Jay for helping us with everything! read more

Customer service is terrible. The checker started checking out the person behind me while bagger was still bagging my groceries. I asked him the bagger it that was my ketchup, he said no. Made breakfast the next morning, NO Ketchup! Who knows what else I purchased went home with the next person! read more

Just don't. The cashier (Gwen) was incredibly rude to each of our family members for different things (walking through a closed aisle when we hadn't bought anything in order to be out of the way of paying customers while the family members who were buying stood in line, those who were buying stuff were "too close" to the aisle apparently?). So much sass and zero customer service whatsoever. I understand there can be frustration on the job, but this was by no means an appropriate way to treat customers. Will not be returning and will be warning others - Publix would NEVER be so terrible. Happy first day of vacation, appreciate the warm welcome at Winn Dixie. read more

They seem to try hard. I don't even know if I can describe it. You know, its like a Marsh or a Von's or a Kroger in the middle of the Florida Keys. Seriously I don't expect too much but god... They've got about everything but the produce and baked goods and deli stuff just always seems a little tired. OK, I'll come clean. I had a sort of bad weird experience which probably isn't Winn Dixie's fault entirely. I'm in line and it moves really fast. I'm next... Shit, I forgot chips...oh well... no chips for dinner. Shit, I forgot cheese (deli sandwiches for dinner)...ok, I'll get out of line and get chips and cheese...and ice cream, whatever. Back in line - I chose poorly. There's some sort of a snag and the check out person needs a manager to back something out of the system. After about 4 attempts on the intercom, the poor person at the register is getting belligerent over the intercom: "I SAID...Need help on checkout 4 Mitch..." Just then a total vagrant walks up and gets in line right next to me and the woman in front of me. The stench is indescribable. The woman starts waving her hand in front of her nose as if to shoo a fly. Me - I exit to the automatic checkout lane to wait in another line. Of course the auto check out is anti-intuitive and doesn't scan everything on the first, second, third...+n tries. Mitch...I've got a PROBLEM on auto check out 1... I'll be back, it's the only game in town. read more

I am not a local, and perhaps I am spoiled with low produce prices from where I am from... but this place... outrageous prices for produce. It's almost jaw-dropping how expensive an apple is here compared to where I am from (California). The staff is unfriendly. And I swear, I bought something that was not expired but went bad (probably from sitting out). read more

Wow its amazing what these reviews are saying from customers all over and local. Don't know how this place can make any money with such a bad reputation. Considering its the only grocery store in the Big Pine area it should be doing a lot more business. The meat and fish counters did not look fresh or appetizing so I didn't buy either and I was ready to buy for the week I would be here. Its a shame this place can't get its s*&% together. Too bad for the locals and visitors who have to put up with this. Maybe Publix or some other grocery chain can come in and buy them out. There is enough room on Big Pine for one or two more grocery stores. The old flea market area and in the industrial zone are just 2 places to think about. They desperately need them. read more

Our first grocery store visit on BPK. Negatives: Old school. Not in a nostalgic way. Selection is okay, but not great. PRICEY. Positives: Open until 11. In the Keys, that's a bonus. They have a present selection of store brand organic products. Nothing special, but there when you need it. read more

The Winn-Dixie shopping Store, is very nice now that it has been remodeled, the parking lot is especially much cleaner, we shall see how long that will last, I think it depends on the management and the people who are involved in the cleaning process. Anyway, although I find many of the products to be quite expensive, I was happy to find some products that were similar in price to the Navy base commissary. I like the organic choices that Winn Dixie carries, however, I only wish, that this seafood was from local vendors versus vendors out of town. I also would like to see more staffing in the deli, I shouldn't have to wait 10 minutes for a staff member to finish up serving another customer. read more

Boxes in the aisles, associates (especially at the customer service desk) have no interest in helping you find a product -- "If you didn't see it, we don't have it." Thanks so much for you effort! Super slow checkout. Freezers with huge frost build up. Floor tiles stained and peeling. One of the worst grocery stores I've been in. read more

This was closest full service grocery to cudjoe key where we were staying. Has everything you would need Produce was good. *Have to shop for liquor next door in their separate liquor store. Grocery did have wine and beer. Small bakery with good cookies and breads. *Have your PLENTI card number ready at checkout if you want the sale prices. Odd entrance in and out of store with ramps. Gets a bit congested. Must be to protect store from flooding and hurricanes. read more

I request that the Big Pine Store stock more Key Stone Ice in the 15 pack. They always have plenty of Key Stone Ice LIGHT because no one can stand to drink it. Please tell the beer man to put extra KEY STONE ICE 15 packs not Key Stone Ice LIGHT 15 packs. I have shopped at this store since 1984 and this is my first request This is a very well run store and an asset to our community. Thanks for your consideration. read more

Stopped in here for some things while on vacation. The place was clean well lit and the workers were all very polite and helpful. Prices are a little higher then I'm used to but it's the location. If anyone has a complaint about this place please come visit a Key Food or a Superfresh. You will never complain about Winn-Dixie again. read more

We always get our groceries here, we love the cashiers. The produce goes bad a little quickly but if you plan for that, this is a great place to ship, very family friendly. My daughters love the little kid carts that they get to push around! read more

I am a local. This is the only store that I have to shop from with out going to Marathon or Key West. Every time the management changes, which is often, it seems like they try but it always goes back to the same old thing. The produce is pathetic. Poor selection with high pricing and then is goes bad in 2 days. The biggest section of the store is the wine. This is great for tourists but as a local I would like to see more selection of everything. If something is on sale you can be sure that it will be of stock. They forget that we get crowds on holidays and fantasy fest and do not order enough food or have enough staff. You can't really complain because this is the highest grossing Winn Dixie. Please Publix find a way to come to town. read more

Deli customer service sucks. One lady with glasses is nice rest are terrible. Wish there was another grocery store....