In need of (shingled) roof replacement on our 1978 home that we bought just 9 years ago (getting…read moretoo difficult to convince the home-insurance agents that it's less than 15 years old - absent documentation). We'd had several outfits here for inspections and estimates, most of them wanted us to submit "hail-damage" insurance claims, and then they tried to tell us, "Oh no, that won't raise your premiums at all!" We called BS on each one of them. The "WAG'd" verbal-ONLY estimates that we got were all over the map.
Enter HomeSafe, and John May. Phone call "about 15 min. out." Firm handshake, and some get-to-know-you conversation about history on the property and roof. Well prepared to discuss several grades and price-points of shingles, drip-edge, flashing repairs, brick-to-roof transitions, ridge-vent, decking repair, snow-and-ice treatment in the valleys, vent coping, clean-up, et.al. Probably a good 15-20 minutes on the roof, and further discussion about what he observed and documented. Our position: "done right, and with the best materials." Then the BIG question..."how much up-front?" We were surprised. John: "Nothing. We get paid when you're happy with the job."
A few days later we had a WRITTEN contract in-hand, and for a VERY reasonable amount (double-digit thousands less than one very prominent local outfit). We went on the schedule for 3-4 weeks out. Dump trailer arrived day prior - parked on concrete - all debris to go directly from the roof to the trailer. Crew showed early AM for two days. Brought tarps to collect stray materials that fell from roof. Clean-up afterwards was pretty good, considering bushes / flowers / pool to work around. Had a couple change-orders (adds) that were easily accommodated.
After they were done, I did my own hard look at the work - found a few nit-noids - let John know. Together, we hit the few points on the roof, confirmed the needed tweaks, and folks were back the next day to make the fixes. Money changed hands the next day, and John even brought the wife a new "hummingbird swing" that had inadvertently "disappeared" in the cleanup!
We've been in the area almost 9 years, and eight times have had to contract for work that we couldn't do ourselves. HomeSafe is only the second time that: we've felt we'd not been taken advantage of; we've not had to "fight" to get the job done correctly; we've not been displeased with the final result; we'd not had to pay at least 50% up-front.
John's card in on our refrigerator - permanently - for other services we might need. Y'all can't go wrong with these guys!
