First time here and the experience was okay. Appointment at 2:00 and serviced at 230ish.. Service felt rushed. I did not mind waiting. I knew there were others waiting so I knew she her time was limited. As soon as I got to the room she quickly just sat me down without any questions on how I wanted my lashes.. She just started. I found this place out from my clients and they recommended me to a groupon deal.. What I did not know was the the deal I bought was not considered a " full set". I received a full set of lashes but not a full dramatic look. Overall, lashes look great but I had to schedule another appointment to get the "full" look.. Quite confusing huh? And I had to pay more. So buyers beware of this deals and your service. Eyelashes look natural and are not heavy compared to others I have tried. First day try to stay away from water. I will try again but next time I want to consult with my tech. read more

Wink Spalon - Hours:) - Eyelash Service Near Me - Memphis, Tennessee

I had a great experience two years, but after today's experience, I will not be coming to Wink Spalon again. I used a Groupon for a full set of mink eyelash extensions. When I did this two years ago, they were full and looked great. Today I barely got any lashes and it almost looks like nothing was done. I could pay extra to get them fuller, but I already paid $69 and did not want to pay anymore. But my primary concern is that at the end, I still wanted to tip and asked to tip $10. As I was driving home, I got a notification from my credit card that I was charged $20. I assumed it was just a mistake and called to get it fixed. She said I had told her I wanted to tip $20 (which is untrue) and that the only way I could get that $10 back is if I paid for another appointment. It is just $10, but it is the principle of the matter that she charged me double for what I wanted to tip. I am extremely disappointed. read more

Wink Spalon - Eyelash Service Near Me - Memphis, Tennessee

I wish I could give this place NO stars. The worst customer service I have ever had.

I'm disgusted in the service I received. The owner was 40 minutes late. She absolutely hates if you buy a Groupon. She tries to treat you like trash and belittles you. She made a repetitive comment you get what you pay for. She didn't discuss services while prepping my face. She doesn't engage in a conversation with you. I found it very rude to answer and hold a conversation over the phone while working. Poor services and rushed. The services states two hours. I was literally in and out less than 30 minutes. The quality isn't as described. False advertising and the location of her shop isn't accurate. read more

Received initial service for lashes but could not get an appointment for a "fill in ". Receptionist stated that someone would call me if there was an opening. No one ever called. They called me 3 times before initial appointment to confirm. Why get this type of service if there is no opening for fill in read more

Came and saw Christina, I'm pretty sure that's her name, for eyelash extensions. It was my first time and it was a great experience! I would definitely recommend! Relaxing, gentle, and she explained the entire process! read more

If there was only an option for no stars! Keep searching for another place to go... A family member of mine went here for eye lash extensions and ended up with an infection in both eyes!! Totally disturbing and could have been prevented if they took the steps to do it properly! read more

If I could give this salon -10 stars I would. I purchased a Groupon for a full set about a year ago and made my appt. as my appt approached I got a call stating the lash tech was pregnant and could no longer do afternoon appts. At the time I was in school and couldn't do morning appts . I said it was fine and just let it go. I understood . So basically gave them free money because I never redeemed that Groupon. Come again this year I purchased another Groupon for full set and 2 week fill in. I called and made appt for the same week and I thought great!! I thought there would be a long appt time ! The day before they call me and say the appt was made wrong they had overbook the tech or idk what but they had to to reschedule . I was fine with it no rush . The next time I get a call again and ask to reschedule because the tech can't stay that late . Once again I was fine with it . I understood and rescheduled . Keep in mind this is the third time I get a call one again. They tech can't meet me. Now I'm upset this is the 3rd time I was going to be rescheduled . I ask to speak with the manager and she says she can get me in the next day . I said okay . I come in the next day get seen right away. The first eye looked pretty good , the second eye I think was just rushed and sloppy work. I had eyelashes overlapping etc. this was my first time trying eyelash extensions idk if they're suppose to be itchy but they were sooo itchy. And they started falling off quickly . So I scheduled my 2 week fill in and once again they call they have to reschedule . I just hung up. I was pissed. I call back 2 days later to try to reschedule. The receptionist says I'm sorry ma'am we can't honor your Groupon it was 2 weeks on Saturday. Come on it's Monday . It has literally been 2 days and you were the ones who rescheduled me. I was pissed I ask to speak to the manager she said she would call me back. I called 2 more times after that during the week trying to speak to manager. Never got a call back . I had to take it up with Groupon to get my money back. This is the most unprofessional salon in the world . Bottom of the barrel. How can you be so careless and not give a damn about your customer satisfaction. I will never spend a penny here again. Dear owner you business will go no where with the way you treat your clients. I could've received one call But I got nothing. Thank god I didn't get an eye infection . read more

I have never had such a pleasant salon experience. I was all set for my children to spend the night at their grandmother's but I was out of the salon in an hour and a half. So, it was morethanenough time to pick up my children. That was disappointing. :-( My hair looks fabulous. I feel fabulous and experienced great service. read more

I purchased a Groupon that was on sale from $300 to $67 only to find out I purchased what they called a "natural look"- a look she defined as simple as one layer of mascara. I showed her a picture of what I wanted, which was much more dramatic and she said I'd be charged an extra $87. So I went for it, expecting to get what I asked for. NOT! The receptionist said that the look I ASKED for was worth $200 because it was a voluminous look. Instead, she charged me for the "classic" look which was NOT what I asked for. The lash tech, Chandra, later said to me "I didn't realize what you wanted til after, but you can come back and pay for what you want". But I was paying for what I wanted, so I thought (based on what she said)! I asked for a refund because it wasn't fair to me that the look she promised me for the price she offered me, wasn't the look that I got. She replied "I can't give you a refund, this isn't a grocery store!" So the voluminous look (the most expensive look) cost $200. But the "natural" look on Groupon is listed as $300 on sale for $67. Something doesn't seem right all I see is false advertising. You can find better techs, they're everywhere! Not to mention they charge an EXTRA FEE of $4.00 for using a debit/credit card!!! read more

I wish I could give it zero. I bought a Groupon for my wedding to this place MONTHS in advance, so I could be sure to get an appointment. Then after calling about 3 different days, someone finally RUDELY answered the phone and informed me that they only accepted Groupons on Tuesdays and Thursdays. This was NO WHERE in the Groupon fine print. They said it didn't matter and there was nothing that they could do. They had no interest in my business at all. In fact, when I called, the first question out of their mouth was "Do you have a Groupon?" As if to say that since I'm getting a discount, I should get put in a separate category. Then they told me that their hours were completely different from what I saw on their Facebook and there was absolutely nothing I could do. Whoever answered the phone (the couple of times that I had to keep calling to ask questions about trying to get scheduled) at Wink did nothing to help me at all. I finally asked if I should just call Groupon to try to get my money back. Her response: "Yeah." She was so short with me and just so rude. Groupon finally gave me my money back once they called to talk to them and found out just how badly this place treated customers. Essentially, they were so rude and I would never even recommend calling them. read more

I wish I would have started here before I purchased the Groupon, but thank goodness i was able to get a refund. I had an 11 AM appointment. I arrive promptly and the receptionist asks me to have a seat, but seems a bit unsure of herself. After waiting about 30 minutes someone finally comes in and asks if I want to reschedule? I state that I do not. I am then informed that I will HAVE to because the power is out. I won't say why but suffice it to say it wasn't an outage. So I drive all the way back to work (disappointed to say the least because I was getting the lashes for a trip) and try to call to reschedule. No answer. Several tries later I just ended up going to another salon where I received prompt, courteous and professional service. I mistakenly assumed that because this salon was in a nice area that they provided a certain level of service. That was not the case at all. I will not be back and I would not recommend them. read more

This business is pathetic. I had an appointment at 11am. I arrived 15 minutes early. No one was at the reception desk so I waited a few minutes. Not a big deal. At 1055am, still no one at the reception desk but I could hear people talking in the "spa" area. So, I walked past the reception area and into the spa area to see if I could find an employee. I couldn't find anyone but could still hear voices. They were gossiping about people they knew. I went back to the reception area and opened and closed the front door rather hard to see if the noise might perk someone up to come to reception. Still nothing. While I still in reception, I call their business number to see if that will bring anyone to reception. No one came to answer the phone. So I left. I called again once I got into my car which was at 11:15am and called again. Someone answered finally. I said I was leaving to go back to work but had an appointment at 11am but no one greeted me so I needed another appointment made. The employee made it sound as if it was my fault that I didn't get my service at 11am. She said I should've found somebody. I didn't know that was MY responsibility as a customer. I told her I walked the back of the house, called, opened and shut the door and still didn't get service. She said I should've waited and will be charged a $65 cancellation fee. She said she was also the manager. If that's how this "manager" runs her business, GOOD LUCK!!!!! read more