I usually only post positive reviews but this is worth my time. Food took longer than expected and that's ok. BUT the food was so damn salty. My boyfriend loves salty food and he said he couldn't eat it. I felt like a needed a gallon of vitamin water to wash down the salt. My goodness I cook a lot and the salt was out of control to the point I could only eat half of my food. NEVER will come here again. read more

The service was bad! We had to wait 45 minutes for wings! Tables were dirty! No enough staff for a Saturday! Wings we order were wrong wings. The cashier was trying ring a line of people and cook wings at the same time! So unprofessional! Restroom was flirty as well. No hand towel on roller either. So disappointed. read more

This was my second time visiting not only this franchise as a whole, but this particular location as well. The first time, I ordered online and received quick service when I picked up. This time there was an issue with my online order, which caused my order to not be ready, or even started, when I arrived. A gentlemen, that I presume to be the manager, took this opportunity to show some FANTASTIC customer service!! He not only apologized for the error and delay (which would have been enough for me), but he also offered me a free drink while I waited and threw in some extra goodies with my order! I will definitely return to this restaurant, and recommend it. read more

Walked in at 11:20pm ordered our food and tells us that the lobby is closed as soon as we get our food. I'm sitting in the chair with a full bottle of beer that I'm forced to drink in secs. I think it's not right to let us order and kick us out before the actual business is closed . Sounds like they should change their hours to be closed at 11:30 instead of midnight. read more

We ordered the 20 wings and 2 frys deal they had going. We were very happy with the food. The wings are very crispy and delicious. The Cajun fries were bomb!. The manager seemed very on top of his crew. The store and bathrooms were very clean. Some minor detailing could be done but nothing major to report. Overall a great experience. Will definitely be returning for more read more

Literally the worst service I've ever received at a Wing Stop. We called in our order at 2:42pm and they didn't start our order until we got there so we didn't get it until 3:30pm which is still longer than it should have been if we just ordered there. Horrible service, they made no attempt to make it right. The manger who knew about it also said nothing to us. I don't ever write reviews or publicly complain but I felt so compelled by this situation that I had to read more

Totally agree with the terrible service reviews. It's quite apparent that this place is run by children who have no idea what they're doing. As a previous manager of Chick-Fil-A I know how to run a business and this place is a joke. However my main complaint is the fact that there is most definitely MSG in the food. 5 minutes after eating Garlic Parmesan and Cajun Bone-In wings I end up with a terrible migraine that lasts the whole day. When I tried to sleep I was tossing and turning and sweating. I had nightmares all night, heart palpitations and terrible digestive issues. These are all symptoms of MSG consumption. As someone who eats a very clean diet and avoids chemicals and additives as much as I can, I can tell when something I ate is messing with me and the fact that they do not put a disclaimer on their website or provide any ingredient information is very shady. I will not be poisoning my body here again. read more

The food is good but I always am missing something from my order and when I call to get a refund they hang up on me

Completely unprofessional an unhelpful. My experiences with Wingstop in Vacaville have always been subpar, to say the least, but my latest experience was just the cherry on top. On Saturday 04/20 we decided to order a party pack from Wingstop for us and some friends. So, I called the order in because I know Wingstop is always VERY SLOW. When I called in to order, the representative was rude and short with me. He put me on hold multiple time and was unable to answer basic questions regarding the menu.I found out later that he even got my name wrong even though I spelled it to him.... I was told the order would take about 15-20 minutes to get ready. I got there about 20 minutes after I got of the phone with the rep and the order was still not ready and they said they would need like 10 more minutes, but they would ring me up. The rep at the registers was ringing me up and he verbally gave me the right order, but rang me up for a completely different one! When I saw that the receipt was wrong I notified the guy who rang me up and he said he didn't know how to refund me... he proceeded to get someone from the kitchen and he did not know how to refund me either... you would think this would be included in basic training. So, they proceeded by getting their district manager on the phone and taking my name and method of order (by phone) and said that I would be refunded by the district manager, but that they had to charge me for my actual order as well. SO they charged me $48.00 for someone else's order and another $50.00 for my order. I continued to check my account for the refund and by Monday I had still not seen the refund, so I called the store to see what was going on. The woman who answered was also rude, interrupted me, and put me on hold because "she didn't know what was going on so she cant help me". After putting me on hold she asked for my name and number so the DM could call me. When he did later that day he said he had credited back someone else who had online ordered the same night as me... even though they had clearly asked me my method of ordering...(BY PHONE). He then tells me there is no way to refund me unless I come in. I informed him I work Monday through Friday from 8-5 because he says he is the only one with the knowledge to refund me and he is not in the Vacaville store often and is was only going to be there that Monday until 3.... I do not understand how he is the only one who knows how to do this. So he said he would see IF he could train another associate and would call me back. He finally calls me back and says I could come in and someone would TRY to refund me my $48.00.... So anyways I had to go in after work, out of my way, take time out of my evening, and use gas extra gas to come from my job in Fairfield and across town to Vacaville. Neither the District Manager nor the associate who rang up my refund offered any compensation for my inconvenience or for their lack of competency, proper training, and lack of manners. Do not go here if you want good customer service. I wish I could give the a -5 stars read more

I'm lovin' the Cajun, Louisiana and Garlic flavors. I would definitely suggest this for the person who wants fast food chicken.

I love Wingstop lemon pepper n their fries. It was sssooo good that's Y I keep coming back. They fry their wings perfectly n d flavor, OMG! D best wings n fries ever..... read more

Wing stop is pretty good I had the mild and original hot boneless wings.. They have a good special called the summer boneless wings I think? And it's 20wings with 2 drinks and 2 sides for $20! Good deal to me read more

Wingstop never fails to make me sick. Tonight I got a 6 piece combo meal with bone-in garlic Parmesan and I was sick within 20 minutes of finishing the meal. Don't know whether it is the food itself or lack of cleanliness on behalf of the restaurant but I will never be eating here again read more

Horrible service with an unprofessional staff, this is what happens when kids run a store. Went to get wings last night and after i placed a to go order my girlfriend ask for a cup to get water while we wait. Was told that they ran out of water cups and instead of giving her a small fountain drink cup they gave her a to go bowl to drink water out of (WOW). AND THAT WASN'T THE WORST PART OF IT! After 15 minutes of waiting, my girlfriend was told that there was a mistake on her order and they didn't make her wings but they have some other wings that were pre-made and asked if she wanted those instead, didnt offer a discount or anything. I wasnt until i has to complain to a manager (who was a child as well) that i was offered a refund but it wasn't until I asked to speak to a regional manager that everything was fixed. Will never go back there again. read more

Food was good, but service was terrible... I was literally the only customer in the store in the afternoon and still took 23 minutes to get my food... at about 15 minutes, they said will be right out... 5 mins later, got my wings, but need a few more minutes for my fires... took about 23 minutes total... very unacceptable considering I was the only one in the store... read more

I came in with my family at 8:34pm. We ordered our food and waited. As we were waiting we overheard a couple ahead of us complain about their wait. The woman (unknown) in the back announced that there was a 45 minute waiting time. My family and I agreed since we already placed the order that we would sit it out. Time passes and then we are sitting for about 50ish minutes. So my dad goes up to ask the PIC about our order. She assures him there's an order ahead of us but we would be next. More time goes by and we ask again. they couldn't find our "ticket". So they just begin to put in our food after we had to ask for the second time. A total of 1 hour and 25min goes by since we originally placed our order and they're just now done. We ask for a discount or a refund and she refuses and says we were being rude TO HER then threatens to say she called her manager, who told them not to give a refund and call security on us. so we leave with our refund, wasted time and no dinner. better off driving an extra 15min out to the Fairfield wingstop or 30 to Vallejo locations. read more

My boyfriend and I have lived in Vacaville for 10 months and finally decided to give Wingstop a try.........regretfully. Not only was the establishment disgusting, the employees appeared to be dirty as well. The food was mediocre at best and the service was slow despite it being slow. Save your time and money and go to BWW. read more

I wouldn't even give this any stars. This place is terrible. The person who took my order was rude. My friend and I waited 30 minutes for boneless chicken wings?! Ridiculous and the workers were roaming around the store on their phone?! Terrible service and food. Don't come here. read more

Not interested in employees with bad attitudes and over priced/over cooked chicken bits.... you can have it i will not vome here again

tobad they were a good place to get wings, BUT know its run buy kids and not bright servers who cant do there job! last time there could not even get sweetener for tea they said cant find needs to close or get real workers read more

Would be nice if they can count. Takes forever to get your togo order, and when you get home, the boneless wings you got are hard, overcooked, and not even the right count. How hard is it to count to 10. read more

Food wasn't bad but I wasn't appreciating the customer service. Acknowledge your customers...and a smile would be nice.

Worst costumer service ever Today 6/5/16 around 9 pm There was a Mexican looking guy, a black guy and a white girl on the back, both of the guys were so disrespectful. Both of them were wearing their pants down. I WILL NEVER COME BACK AGAIN read more

The service here is normally pretty good. Except for tonight. I came in to pick up my online order at 11pm..1 hour before closing. There was the typical late night guy that is always very polite. But there was a red head employee just hanging out at the counter...cussing and being loud to the other employee behind the counter..both of them were cussing really loud...some customers dont want to hear you talk like that. In a place of business your employees should at least act professional whilst customers are present. Very disappointed by the way they were acting tonight read more

Wing stop Cajun chicken wings is delicious, a long with thier veggie sticks dipped in Bleu cheese sauce. Thier sweeten tea is perfect in taste and thier Brownies taste so scrumptious that they literally melt in your mouth. The waiters as well as the cooks has the best customers service I have experienced in a long time. This fast food restaurant deserves a 5 Star rating. Thanks a repeated patriot... read more

Worst food establishment around. The little cashier girl was rude as hell. DON'T waste your money here.

Called at 1020 to order. They say 20 minutes. Its 1110 & in still sitting here waiting for my food. Sat down to wait for my food and the tables and chairs had grease and sauce all over them and got all over my clothes. Hi five to the face wingstop. Thanks for the dry cleaning bill. Food came at 1115 read more

Third time I have ordered my wings extra crispy...get them home and they are not! Done!

Pretty disappointed in wingstop. I seem to always have bad luck with them. I placed two orders for classic wings and boneless as well as fries (extra seasoning.) It was a 25 minute wait time and I got my food shortly after arriving 30 minutes later. I left and when I got home I realized the fries weren't seasoned almost at all and the worst part, they had completely forgotten to include the boneless wings. I called ahead to let them know so that we could get it fixed and come back to pick them up. When I came in like 20 minutes later, they had no clue what I was talking about and hadn't even started the order. I had to sit there and wait again just to get my food. Ridiculous. read more

Horrible service, the staff lacks training, no customer service skills, be prepared to wait extra for no reason whether they're busy or not. It took 20 mins just to get a small order of fries. They forgot to our order and it wasn't even busy here. There are no trash cans and it's real dirty here. read more

I made the mistake of giving this place a 3rd chance after already having 2 terrible visits. The last few times I came to this place it was pretty empty, so one would presume I would get quality service in a reasonable time...WRONG! Twice I was left waiting in line for nearly 10 minutes as the employees engaged in social hour. Once the employees finished their conversation they seemed reluctant to help me. Both times it took 30 minutes or more for THREE chicken strips!! Despite my two less than desirable visits, I decided to give this place one more chance. HUGE MISTAKE! Once again I walk in to a relatively empty eatery, and guess what else? The employees huddled in the back socializing. SURPRISE, SURPRISE. Not only were they having the time of their lives, enjoying their conversation but as soon as I walked in they all got angry looks on their faces, as though I had interrupted their leisure time. After a 7minute (yes, I timed it) wait a man snidely asks if I've been helped. He cuts me off right as I am FINALLY about to order, and answers the phone.As I begin to wait AGAIN to order I had the misfortune of listening to the employee play messenger from the man on the phone to the cook. It turns out the man who called was the cooks baby daddy, calling to see where she left the bottles. Apparently the employee who cut my order off couldn't relay the message correctly, so the cook (who was cooking without gloves) snatched the phone.. I could hear her cursing her baby daddy out, dropping explicit words left and right. Finally she hangs up on Baby Daddy and immediately returns to cooking. WITHOUT WASHING HER HANDS! I was disgusted! Who knows what kind of bacteria has built up on that phone. When I mentioned it to the cashier, he kind of just laughed about it. I don't know about the staff and management at Wingstop but unsanitary practices in a kitchen are no laughing matter to me. So if you like Maury style drama, mixed with food being prepped by an unsanitary cook this IS the place for you. read more

It was 11:15p.m and they were already closed they only let me in because I was picking up a online order when clearly online and at the door it says open till midnight I get home and my order is uncompleted . I payed for what I order and it's unfair that they won't even answer my call to let them know my order is not completed . They were hella rude and unprofessional thanks Erica for your customer service not !!!! read more

First time you screw up, shame on you. Second time, shame on me. But I gave you a third chance, Wing Stop, and you screwed up again. My order that was to take nine minutes took thirty, and that was because we had to complain. THEN you got it wrong. 30 wings, 1/3 plain, 1/3 garlic parmesan, 1/3 Cajun. Not a hard order. You even let me sample the Cajun first and you still gave me the wrong wings. I ate them anyway because I was hungry, out $30, and I didn't want to wait another 30 minutes for you to get it right. Geez. You could at least have offered me a discount on my next visit, or a free cookie. Buh-bye. You suck. read more

This place is ridiculous. Took them 40 minutes to get my food done. They were rude and unprofessional.

So glad Vacaville finally got a Wing Stop. This one is great, un-like the one in vallejo. I got the 15 piece for 2 which I was able to do half hot and the other half cajun. There is a HUGE amount of fries ( I don't think we even finished half of them). The food was great and the prices good. I'll be back for sure. read more

Horrible customer service, coming from someone who works in an actual restaurant as a server. Cashier had the worst attitude and did not even care that she was being completely rude. read more

The worst service I have ever experienced in my life. Waited an hour for my food and still wasn't cooked to order. They forgot my fries and my chicken was drenched in grease. I got my refund and left immediately. read more

I've been to wing stop 3 times in the last month. The first time I found a hair in my wings and they did nothing for me. The second time, they forgot my order and I waited another 30 minutes for my food. Today I ordered and was told it would be an hour until my food was ready. I showed up 30 minutes early and my food had been sitting there already and it was cold. read more

I was so excited to have a Wing Stop in Vacaville but I don't know how long this one is going to last. I've been there 4 times now and I've had problems with my meal 3 of them. 1st time - They didn't put the dips in the bag... I chalked it up to new employees and the recent opening... I didn't complain. 2nd time - Our order was right, no complaints. 3rd time - Got the Boneless Blitz pack, brought it home in time to watch football and the rolls were missing... I almost called but didn't. 4th time - and possibly last... Super Bowl Sunday. I knew they were going to be busy so I called in my order right when they opened. I planned to pick it up at 1:30. I showed up at 1:30 on the dot and was told it would be ready in 20 minutes. No problem, I ran an errand in the area, came back at 1:55 and the order was ready. I drive home and just get ready to watch pre-game and realize they forgot the 3 dips. I'm irritated... I call the manager and he tells me that he'll give me a pound of dressing the next time I come in. He didn't ask for my name or anything. I told him I would be coming back for my 3 dips. We get back in the car, drive over and the line of people waiting inside is crazy. I got my 3 dips and asked for fresh hot fries since the ones at home were gettin cold and soggy. They said they would give me the fries and I waited, and waited, and waited and then finally asked for them again. They quickly brought them out to me and we were on our way back home. While we were there, we talked to 3 people who had been told to wait 20 minutes and then another 20 minutes and so on. One lady came in to pick up her online order and was told to wait an hour. She asked for some kind of compensation from the manager and he told her he could give her a refund. She asked if she could have the corporate number and he told her to go online and find it. On a positive note, I do have to say that the employees are nice. The management and organization in that place is lacking. read more

Great food, pretty good service, fun place to eat in Vacaville!