They never want to answer the phone. One time, we got put on hold because the lady who answered said "let me help a customer"--we pulled up to Wingstop while still on hold and no one was there. Liars and bad service. read more

The wings are on point. They could be heavy handed on some of the dry seasoning. I do prefer them over Buffalo Wild Wings. The reason why they get a 3 star is that they are unorganized. And don't know how to expedite their orders properly. It's a mad house on game day. And even if you call in your order, you still have to wait through the line, and if you order fries, they don't drop the fries until you pay. So it can be an extra 5-10 mins to get order, even though your wings are done. A lady was waiting for her order for 45 mins because they forgot about her and her fries. read more

Way better wings than Buffalo Wild Wings! The service at this location is pretty poor. Louisiana Rub is one of the best flavors. You have to pay for ranch outside of a combo order. read more

We waited 40 min for a 16 piece wing and a small fry on a Wednesday night. Went to ask the gal behind the counter, she said it takes 14 mins. She need to inform customers before taking orders. I assure you it took 40 mins. I understand if they are busy. People were coming in for pick ups. You could hear someone in the back dropping pans. But you need to INFORM THE CUSTOMERS it's Goin to take 14 mins, especially 40 minutes for some damn wings. Not going back. I'll go to buffalo down the street. If you guys don't mind waiting 30 to 40 min then go for it. read more

Just extremely disappointed, the food was good , the part we got anyway , except celery was swimming is so much water all the paper containers with all the other food in them . They forgot my fries and ranch both of which they charged you for and when I called acted as if I was the problem ... Worst Customer service ever from a manager what an example , she was rude and simply didn't care. My whole lunch time was ruined and all she said to me was come get your fries or bring all the food and I will give you your money back . Apparently they don't need the customers business . I tried to explain I'm on my lunch hour and that I also picked up food for a co worker and we really don't have time and she replied oh well ... worst customer service ever read more

We were hungry so we decided to get wingstop for take out. Ran some errands before picking up the order got there and it was still about half an hour wait. The fries were cold and all of the soda was flat.. we will try another night but maybe when it's less busy... read more

I was pretty skeptical about the praise that Wingstop gets from all of my friends after reading a few of the reviews. And from my experience this past week, it look likes the staff has shaped up and gotten their act together, because my meal was onnn point! If every experience I have in the future is as delicious as my first, this spot will ALWAYS be my choice of BWW. I must admit that they were a bit short staffed, and considering that it was Christmas Eve...I'll give em a pass ;). It took nearly 20 minutes before we got our food, no big deal but I wouldn't say it was particularly busy...so I wonder how the wait would be if they were. It is a bit odd that there is no trash can in the lobby, so customers don't have much of a choice but to leave their greasy trash on the tables...and during my hour visit, the staff didn't get a chance to clear off the tables. The WINGS! A bit small (but they compensated us by giving us a few extra), were pretty damn good :). The Lemon Pepper is on of my favorites...though I can't really tell the difference between that and the Louisiana Rub...or maybe they messed up my order haha. Either way, I enjoyed the meal. I think my favorite was their fries...something about em had my group going back to order extra sides. I suspect that there's a tiny pinch of sugar in the seasoning...whatever it is...I want the recipe! Don't let the reviews discourage you from at least trying this place, I almost did and would have missed out on the friiiiessss :O, lol. read more

The staff is supper friendly, came here cuhs my hubby and I wanted to check out chick fila that just opened but that line was to much to deal with and we realized wing stop was jst down the street, popped in and the staff took care of us and got our order. We got the 10 piece strip meal for two deal. And it was bomb. Plus the atmosphere the background music was so soothing. read more

Wingstop - Chicken Wings Near Me - Tacoma, Washington

Good customer service, good price for what you get. The only criticism I have is maybe a little lighter on the seasonings/sauces. Updated and dropping the rating because I eat here fairly often and it has NEVER been ready when the online order says. I wait at least 10 minutes longer every single time. And they have "given my order to someone else on accident" multiple times. read more

My husband and I have been here four or five time and we are always SOOO happy with our food when we get it. I'm a BIG fan of there yeast rolls so yummy and buttery. This trip we had there boneless garlic pares an wings and there lemon pepper and cheese fries. All there flavors are yummy and some are make your face numb spicy LOL there employees have always been fun and polite when ever we come in and get our food to us quickly. We would pick this place over buffalo wild wings any day of the week!!! read more

Wingstop - Garlic parmesan wings, lemon pepper wings, and cheese fries! - Chicken Wings Near Me - Tacoma, Washington

Came here for the first time. The girl at the counter wasn't very customer oriented and spoke fast. Ordered my food and after 25 minutes was told my order was next. I got skipped by two other people that came later. Guy came later and apologize for wait and gave me upgrade on fries so that was good. Food was good. read more

This is my favorite place for wings. But I give this place 2 stars for two reasons. 1) the music is EXTREMELY LOUD inside the restaurant. I feel like I'm in a club. It's really distracting and irritating, especially when you're trying to have a conversation with your friend. I actually got a headache last time. The music is fine but please just turn down the volume, your customers would appreciate it! 2) the wait on the app is about 20 mins but it's closer to 30 mins. I don't mind waiting for good food but if it takes closer to 30 mins, maybe it's best to change the time on the phone app so it's more accurate? But don't get me wrong, the wings here are really tasty! And so are the fries!! read more

Honestly terrible service complicated for no reason I have to jump through hoops just to get some chicken can't call to order nothing you gotta do the most and the wait times are over an hour read more

Overall a very satisfying franchise experience. It took twenty minutes to get our food after we ordered BUT to be fair a crowd of 10 teenagers that ordered 15 wings each and a meal came in just before us (Monday and Tuesday are 50 cent wing nights). We had 4 flavors of wings (garlic parm, teriyaki, Louisiana rub, & mango habanero) and fries. None of the flavors were bad but none were subtle either. I'm a person that like heat and thinks Fire sauce at Taco Bell might be water so I was shocked there was actual heat in the mango. It was high up on their heat chart but that normally doesn't mean much to me. Spice sensitive people beware! My fav was the Louisiana (middle on their heat scale) Fries appeared to be made on sight judging by the stack of potato boxes but unlike other on site fries theirs weren't limp. They were fresh and tasty. read more

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I should have known to not get take out the first time trying a place. A twenty minute drive back home had the food be luke warm when we finally got to eat it. I really want to try it in store next time. The fry portions are HUGE. I really like that. I like for cheese fries how the cheese is given to you on the side, not just dumped on them. read more

~Note: this is part 3 of my Wingstop review. Please read my previous reviews for context.~ My hands are sticky. My belly is making sounds like Mufasa after eating the Atomic wings, and the sun is starting to set behind the water. But my night is not over, because there's one last treasure chest waiting for me on the beach. This pirate's booty is the Louisiana Voodoo fries, and similar to a pirate's booty, the fries tasted like ass. The box opens to reveal a decent-sized pile of fries. However, the quantity is not the issue here. The problem is the 10 ounces of cheese sauce that was dumped unceremoniously on top of the fries. Have you ever been to a sports game or other outing and gotten those crappy nachos, the ones with the lifeless tortilla chips and the paper cup with fake cheese sauce? Imagine putting all of that cheese sauce on one of those chips, leaving it to soak & marinate for half an hour, then putting the floppy, wet, cheesy chip into your mouth. Now, the fries I got during my first visit weren't exactly the crunchiest fries I've ever eaten, but these fries right here are downright sodden. To make matters worse, I can't even taste anything at this point. All I can taste is the cheese sauce. And it's a shame, too, because there was a lot of different spices thrown onto the fries. But I taste none of it. Instead of becoming enchanted, the only hex the Louisiana Voodoo places on me is the irresistible urge to visit a bathroom. I manage to stomach about 6 or 7 fries before my body says no. I'm getting nauseous. The combination of the horrible taste of the Atomic wings and the Louisiana Voodoo cheese has brought me to my knees. I can't tell the best course of action to fix this, but I definitely know that I need to go home immediately. After stumbling off the beach and into the car, the motion of the road starts to get to me. I feel about as sick as when I've been drinking too much. I manage to make it home, and I close my front door behind me, thanking my guardian angel that I never have to go back to Wingstop again. -- I've never given a 1 star review before. I think 1 star reviews are unimaginative, and overused as a way to vent misplaced anger and try to punish a company for a single subpar aspect of their experience. But I gave a 1 star review today. I've written several reviews, many of them negative. Chick-fil-A was boring. Shari's made me sad. WWU's dining halls magnified an already awful experience. Fiamma Burger was completely forgettable. And Kelly's Cafe was uncomfortable. But not one of these restaurants made me sick, let alone to the degree that Wingstop did. I will never go back to Wingstop. So, at least for now, I'm crawling back to make amends with my ex: Buffalo Wild Wings. read more

Ok so I came back and everything was awesome! I recommend you ask for Davina to take your order and make your food! She has excellent customer service skills and knows how to make the chicken perfectly! read more

The food is decent the atmosphere is cool it's a nice place to drop by if your in the neighborhood or want some comfort food for those rainy WA days! read more

Wingstop - Louisiana Rub - Chicken Wings Near Me - Tacoma, Washington

I've never had Wing Stop EVER until I ordered on an app during quarantine. The Lemon Pepper chicken strips changed my life! SO good!! I legitimately crave it now a few times a week. read more

I ordered 3 combo packs for 6 people and the wings were hot and so plentiful we had leftovers for lunch the next day.....for all 6 people. My favorite are the lemon pepper but they were all great! read more

This Wingstop stole $30 from me. I ordered delivery FROM THEIR APP, my order said it was delivered, and it was nowhere to be found. So I called the store to ask what happened, and they claimed they don't deliver, even though I ordered delivery SOLELY through their app. Employee on the phone was extremely rude and told me I'd have to contact Uber eats, who I did not order from, even though she also kept repeating that Wingstop "doesn't do deliveries at all". There is a delivery option in big bold letters on the Wingstop app. Did some investigating and found out door dash handles Wingstop deliveries, so I guess she was slightly correct in saying they don't deliver, as it is handled by a third party, but she didn't even give me the correct third party. I can't even complain or request a refund through door dash because I don't even have the app and did not place my order there, I placed in on the Wingstop app. I somehow got a hold of the door dash driver in charge of picking up my order (which was an hour late by now) and they said the employees had given my food to someone else. They then refused to remake it. I tried to call them and they deliberately did not answer the phone. I have not been able to get my money back, nor did I get my food. Worst Wingstop ever, terrible employees, and literal thieves. Don't ever go here. read more

My husband and I are usually huge fans of wing stop. Today we called in our order and were told it would be ready in 20 minutes. We arrive early & pay. 30 minutes of us waiting go by & still no wings meanwhile other clients are walking straight in & out while we're waiting. After getting impatient I politely walk up to the cashier to check on order & the cashier rudely hands me my order. Turns out it was by him the entire time, just sitting there getting cold. Me & my husband are extremely disappointed with the lack of good customer service they provided us. How hard is it to tell us our order was ready? Now we have to drive 30 minutes back home with cold wings. read more

Waited until my second trip to write a review. Both trips were to-go, ordered online. The service was good. I was helped right away. Wait time was about the same as I would expect for a pizza, and it was game day so it seemed reasonable. The wings are excellent, easily better than BWW, and less expensive. And after a 20 minute drive home, they were still hot. The restaurant was clean and orderly, would have no issues dining in. This has definitely become my go-to place for wings. read more

This was the best experience I had all summer! I ordered the Lemon Pepper Wings. These were by far the best wings ever! Pat and Shawn did an amazing job on top of Great personal service! I recommend anyone to come here for your Wingstop cravings!!!! 5*****STARS FROM ME!!! read more

This place came in straight clutch. Tossing wings like a boss. Real meat, real customer service. I'd toss their meat over Buffalo Wild Wings any day. Keep it real. read more

I am a very picky eater time after time I go inside Wingstop and I order my order with a Lotta alterations and things that I want and how I want my order done every time I go on a very polite and I've got five star quality customer service for all my picky ways of eating I was there today Monday 5/18/20 at 8:30 PM. I am very thankful every time they do a great job it's hard for me to call over the phone because it sounds like I'm being picky so I go inside every time and they make it worth my while to go up there and wait for some fresh wings and fries and corn they need kudos a raise or bonus whatever it may be for making these crazy times better - Will read more

Cashier said the wait for wings was suppose to be 20 mins. Waited 35-ish minutes. They also store their potatoes right by the restroom which was not pleasing. Food was good though. read more

Got food from here last night on Nov 6 2020 , they put my fries and wings sideways in the bag so that all the sauce spilled at the bottom of the bag then they handed me the bag and it was greasy and soggy and when I got into my car I tried to lift my bag to open is and see why it was so soggy and it ripped at the bottom spilling my whole meal all over the floor of my car , wings and sauce and fries got in between my seats and under them , not to mention the ranch containers they also threw in my bag was sideways fell out and spilled too leaving me to have to clean my car all last night , couldn't even tell you how the food tastes since it went all on the floor , once I cleaned most of it my boyfriend told me I should take a picture you can't see too much since I got most of it off the ground but you can see some fries and a wing down there and the sauce you see spilled was just from holding the bag up to take a picture , the food might have been ok but service was terrible read more

Wingstop - This was the bag I took the picture after I cleaned most of the mess since I didn't think to take one till my boyfriend told me to - Chicken Wings Near Me - Tacoma, Washington

5 stars period. Loved the buffalo wings and I LOVE the Parmesan chicken wings ooooh I love it 5 stars!!

The employees were so disrespectful. Like i get the pandemic is going on and a lot of people are ordering but you still have to be professional and know how to handle orders calmly even when in a stressful environment. We (the costumers) were polite and patient but when we ask them a question, the respond with attitude or they ignore us completely. read more

Service a little slow, but the Wings are made on demand. Not sitting under a heat lamp for who knows how long. Very nice selection of sauces for them. The fries would be to die for if there wasn't a weeks worth of sodium on them, which I'm supposed to be cutting back on. read more

The food was okay. The one star is for the middle aged lady who gave me the food when I went to go pick up my online order (July 19, 2020 at 2pm). She was rude as hell. I don't care if you are having a bad day, we all do. Don't put it out on your customers. I lost my appetite and honestly this is the last time me and my friends are going there again. Unprofessional. read more

Clean restaurant, friendly employees but the wait is lonnggg, I only had one other person ahead of me with a empty lobby. Next time I will definitely order online. read more

Nothing is more disturbing than watching a girl who is pregnant and on her knees scrubbing the bottom of the door where people will eventually walk on. Now, if my husband walked thru and seen me on my knees scrubbing door mats or even walls while I'm pregnant, he would raise hell. I'm sure there are other light duty duties to have a pregnant woman do rather than be on her knees scrubbing floors where everybody walks on. She was treated like a slave. Another employee was telling her what to do. She looked able body to me. Why couldn't she get on her knees and scrub floors?! Such a sore sight to see. She's pregnant for crying out loud and you folks have her on her knees? That's crazy! read more

There was only 2 other customers in the restaurant, the ice machine was out of ice, ketchup dispenser was empty, it took 25 minuets to get my food, and 90's r&b jazz music was blaring. Only reason I'm not leaving a lower rating is because the wings were great. read more

One star for decent food is all I am giving this hellhole joint. Personally the worst staff I have ever came across and I don't know who was the manager as they all were acting like immature babies. read more

I stopped in , I was trying to cheer up my daughter and I heard it was owned by a former SEAHAWK.the place was clean. A lil small but manageable. You can see directly into the kitchen, that's a plus.here's the drawback. I stood at the counter and watched the 7 or so employees talk and play. Finally a girl came up. I started to ask a couple questions,she turned around and was talking to her co worker about her check.then another girl came up. She told HER to take my order. As I began to ask my question she answered the phone!!! Mind you there was 3 people standing right there.finally she got to me.when my order came up the dude yelled my name and walked off. Didn't go thru my order. Nothing. Got home wings were ok but the beans were off tasting.but I was so angry read more

NO NO NO!! UNSANITARY!! HAIR IN OUR FOOD TWICE IN ONE ORDER!!!! Don't get me wrong, we lived in San Diego county for 4 years and ate at Wing Stop frequently. Despite all the bad reviews, we had to try our chances to eat at our once favorite chicken wing chain. We ordered for pick up and drove about 20 minutes to the 38th St location, went home to find out we were shorted about 30 of our 50 wings plus our sides. Had to make the drive back (we couldn't leave the rest of the family down), was given a fresh order to find 1 CURLY LIGHT HAIR STRAND OF HAIR in our mango habanero wings-- called management back to let them know though they denied any light hair females working at the store. THEN NOT EVEN 5 MINS LATER WE FIND A SECOND BLACK STRING OF HAIR WRAPPED AROUND THE HAWAIIAN CHICKEN LEG. DISGUSTING. I wish I took a picture instead of tossing it in the garbage 30 minutes ago. I don't even want compensation back-- I want everyone else to know how negligent and careless these employees are!!!! I wanted to puke. Not worth our $50!!!!!! DIRTY DIRTY DIRTY!!! YOU GUYS DESERVE A ZERO!!!!!! Whoever owns this piece of junk needs to re-evaluate who you hire and tape a hair net to your nasty employees! read more

I have visited this wingstop quite often, but will not be coming back. Recently my husband went to pick up wings for lunch for the both of us and accidentally left his card at the counter. A few hours later we started seeing charges on the card as it was used by someone at the company. My husband went in and they said the card had been in the till the whole time, yet we had charges from a gas station across the street. I am appalled that this would happen and will not be returning. read more

Worst experience ever! We ordered on the phone and ordered two separate orders. Went to pick it up and paid cash for each order. Then was called at our job and told our receptionist that we didn't pay! Are you kidding me! I have never been so mad in my life! We have the change that was given back! I am embarrassed for them! What poor customer relations! Then of course I called back and was put on hold....then told we paid but it wasn't showing in the register, wtf? And they have the receipt showing we paid! Don't accuse until you have all the facts! read more