All I can say is that when I ordered there I asked for hot honey rub wings and fries and I got all fries including fries in the container the wings come in read more

Ordered 2 times within 2 weeks and BOTH times they didnt put any ranch in the bag even though i ordered extra. spent $85 and $45 for mediocre food with ZERO ranch. read more

Great fries, great food, service was executed in a swift timely manner and they had my order ready when I arrived I was overall pleased with this experience read more

Pros: Food is delicious when it's done right. Cons: Everything else was terrible. Service wise - Husband called in to request a replacement or refund due to an actual bite being taken out of his food. Chantel, the supposed manager, gave huge attitude and hung up on my husband instead of offering either thing. Before she hung up her last words were "None of my employees would do that." Called back immediately, spoke to Aaron, the other supposed manager, asked for their GM's number and told her name was Rachel. Called Rachel, spoke to her and once again she stated that none of their employees would have done that. Claimed it was a "portion of the chicken falling off in the fryer" except if that were the case, the meat you see in the picture wouldn't be WHITE, it would be fried brown and it would have had sauce on it because we got sauce on the wings. The longer we spoke to Rachel, she ended up confessing "we actually had a meeting just last week about eating on the line because I've got some kids back there working and they do that". My husband and I looked at each other and mouthed "but I thought they didn't do that" to each other. Rachel promised a refund, I waited over a month for her to send it. She never did. I even texted her again a reminder (and the pictures of our half ate wing). Never responded. Finally called corporate and got a partial refund for our order. Please stop giving your money to this location. If they're willing to lie about their employees eating your food, the health and cleanliness of this place is up for question. Trust me, my next call is to the health department. read more

Wingstop - Same bite - Chicken Wings Near Me - Norton, Ohio

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I have been to this location many times and it is never good. Today's visit was a bit worse. I placed my order through the app like always and was given a 16-21-minute time frame to pick up. When I got there the place had several customers that appeared to be rather upset. There were three people in the kitchen. Two that were working and one person standing there talking with their hands in their pockets. I stood there for several minutes with nothing from the people in the kitchen. Mr. Hands in my pockets left and went to sit in the back of the restaurant. Finally, one of the employees said we will be right with you. I gave him my info and stood as side with the others. For the sake of time, I will fast forward several minutes of Mr. Hands in my pockets walking around back and forth to the kitchen distracting the employees from their work and ignoring the lobby full of patrons. After watching several orders go out the door only to return to get items that were left off their order. I found out that Mr. Hands in my Pockets had a name, Chris. He got a call while I was there from what sounded like an upset parent. The parent seemed to hang up out of frustration as Chris was not willing to give her any info she was asking about. This will come in to play later. As Chris was leaving despite there being a lobby full of frustrated patrons I stopped him in the parking lot. I asked him if he was a member of management and he responded that he was. I asked him what position. He refused to tell me which I found odd. I asked if this location was a franchise or corporate owned. He informed me it was a franchised location by an experienced owner with multiple locations. I expressed to him that in my management experience a good leader would step in and help his team and business when faced with a labor issue or any other adversity and that I knew this location had suffered a fair amount of turn over since it opened. He assured me that this location was not like this and that this was a one-time thing. We went back and forth for a couple minutes, and I finally gave up. Long story short. Chris didn't care that his people were fighting an uphill battle with no leader. He also didn't care that the patrons were frustrated and just wanted some form of communication letting them know what was going on with their dinner. He only cared about getting out of there with his tail tuck securely between his legs while his employees fought for his business harder than he cared too. My family of 7 loves Wingstop food. But I will have a real hard time spending my hard-earned money in a place that just doesn't care about their workers or their customers. read more

I ordered online and was notified that it would be one hour. When I got there, I was told it wasn't easy yet. I watched the girl at the register take/serve orders for twenty minutes until she had a moment. I asked her how much longer for my order. She said it had been on the shelf the whole time. I asked for my order to be remade because the order sat so long. The manager made me new fries, but said the chicken should be just fine. The chicken was cold when I got home (5 minutes). The food was good, but could have been better. Not sure if I would go back. read more

Food is hit or miss. You order wings with sauce and they're essentially plain. That's disappointing. I had an occurrence that needed contacting the restaurant and they were absolutely clueless as a remedy. Hopefully these issues get worked out the longer they're in business otherwise who knows how long they'll be in business. read more

Terrible experience here, what a joke. Service was awful. Guy taking orders kept leaving the register and sitting down in the back to look at his phone. Order was wrong so we called and they said they would correct the order. He took the order over the phone and we drove from Doylestown all the way back to Norton and nothing.... He acted like he didn't remember having a conversation with us on the phone. Waited another 20 minutes and finally done. While we were there the second time, numerous people came back in complaining about incorrect orders. They were smart and looked through their bags before leaving (they've obviously been there before). I'm not going back. I know it must be hard to find good help but this is ridiculous. Cooks seemed overwhelmed. Food is sub par, I've had better wings. If all you do is wings they should be killer. read more

Delivery was ordered online. Upon receipt, food was missing. I contacted the store and spoke to Brian (who refused to give me his last name as it is "his constitutional right"). He also refused refund or delivery of the missing food and then hung up on me. I called back and was hung up on again. read more

I came in about noon on a Sunday they had 3 workers, one of them being the GM who stood around on her phone, chatting with customers who were dining in all while they had the order taker in the back just prepping from what it looked like and one boy doing all of the line cooking & he had several orders. all I ordered was one small 6 pc wing combo which I waited 30 minutes for and then asked for a refund because I couldn't want any longer the gm then helped the young boy working to get my order out I felt for the other customers who were waiting just as long maybe even longer read more

they were pretty busy with online orders- which I understand. the employe did a wonderful job getting the food out!! just think it's weird that the manager just kept walking past her and not helping... definitely could have helped and it would've went faster. no complaints about the good tho, it was the best read more