Placed a phone order at 11:29am I was told It was about 20 minutes. I drove and I had been waiting an entire hour since I ordered. It was a 6 peace combo & chicken sandwich. I got my order at 12:55. I do appreciate my food being hot and fresh and and extra sandwich for the wait. But still read more

I wish I could give no stars because this location deserves none!!! I ordered the thigh bites meal for 2 online and went to pick it up here. When I got home to eat with my husband, it was disgusting! This Wingstop Should be ashamed of what they gave us. The thigh bites were soaked and drenched in grease and oil, extremely soggy. They tasted like they were sitting up for hours or at least a day and instead of doing the right thing and tossed them the crew members sold them to us. The fries were terrible! And Wingstop has bomb fries! The fries were extremely salty. The only way my husband and I could enjoy those fries if I was a mermaid and he was a merman. Literally the worst experience in quality of food from a Wingstop ever. Avoid this place or check your food before you leave this establishment. read more

We had ordered some wings on Valentine's Day through DoorDash and we picked to pick up instead of delivery because the wait time was over 2 hours, we got the notification that our order was ready so my husband went to pick it up that's when the shit show started , they told him they are backed up on orders and our food would be ready in 45 min so he went back, again it wasn't ready and if we wanted a refund we had to wait 7-10 days to get our money back so we waited for our order again, by this time it was already 11:30pm then they told him they couldn't find our ticket it was so ridiculous that we had to wait that long and for the manager to say she canceled the order when she clearly didn't. Then makes our wings all messy and greasy like a cup full of oil was in our food, she was so unprofessional,Rude and tacky and all I have to say is if you don't like working in the food business, then you should go find another job or go back to school and get a better job. You're so easy to take our money but to refund you guys want me to wait two weeks you're crazy. They need New management and a better organization and then maybe they wouldn't get such bad reviews read more

Came in and placed and order was told 15 min wait. Left and came back 25 mins later. Was told they were waiting on fries. Waited another 10 mins then got food. Less then 1 mile drive home and opened bag a there were two types of fries and they were cold and stale. Will never go back! read more

Just place an $100 order and was told the wait would be 25min. I placed my order at 5:15. I didnt get it until 6pm. I asked to speak to the manager for some type of compensation. She refused to speak to me. Bad customer service. She sent back the worker staying they can give me a free ranch or a small soda. That is not how you right a wrong. No wonder this place has a 1.5 star rating. read more

While waiting for almost an hour for our order. We were noticing customers coming back and telling the workers their order was wrong or incomplete. So when we finally got ours I had to check.. it was missing 15 wings, only had the 10 lemon pepper ones and corn in the bag! Smh.. if you go there make sure you double check your bag and get all your food that you order! Idk how they kept messing up orders so much! Wings are dry af!! read more

Wingstop - Chicken Wings Near Me - Moreno Valley, California

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One of the most awful customer service i have ever had. I hope that their management really break this down and do something about it. First the cashier cant count!!! I kept telling her what i wanted and repeated about 5 times and still got it wrong. Then had the nerve to tell me im confusing her and rolling her eyes! The place was so dirty and looks like nothing has been cleaned. Ranch sauce smeared on the floor and restroom looks like a a tornado hit it. Warning: dont ever come here!!! read more

Ordered wing stop off door - And called the store and advance after placing my order to make sure about my wings or extra wet because it doesn't have that option on DoorDash. So, I talk to the manager Jesus and he informed me that it will come out correct and he is the closing manager not to worry. 20 minutes later I get a call from a driver saying that the manager told her to call me that my order will be an extra 45 minutes wait because it's only two people in the store working. So I told her to ask the manager since I have to wait like a whole hour can you throw on an extra wings then. I heard him say yes and the driver told me he said yes and that it's packed in here. So a whole hour later I get my food and she told me to make sure I make a complaint because it was ridiculous In there! So I got my food and my fries were burnt and dry with no seasoning. When I put on DoorDash to make sure it has extra seasoning. Also, the wings that I asked for to be extra wet we're dry and not hot. I asked for honey mustard on the side because it comes with the order and that's what I selected. And I received Blue cheese instead which is horrible because I don't eat blue cheese and I had Cajun wings that were hot and I don't eat ranch so didn't enjoy my wings at all I had to put barbecue sauce on it to help the flavors and come down the hotness and the lemon pepper Barely taste like lemon pepper. ! No seasoning oh and to add it on my drink which was sprite was carbonated water no flavor at all. I have to say this is probably the worst food service I have ever received in my life. I tried to call back the store probably around 13 times and it kept saying user busy that means they had a lot of people on hold. So finally the next day I called the manager Jesus and he told me he's sorry but the only thing he can do his comp out a boneless wing order. I don't even eat boneless wings. He said it would've been a different story if I would've came back with the food that night. Jesus I need you to understand why would I come back in a zoo if I'm informed there's only two employees one at the register and one cooking and over 15 customers waiting and I already waited a whole hour now you do the math you think I'm going to come back to Wingstop and tell you to fix my order when you came to fix nobody else's order?! To say that you can't comp out a traditional wing order is lies my sister used to work at that same Wingstop and I know all the rules and you're lying. You are supposed to comp out the order and make it up or not tell someone I'm a give you boneless wings how do you downgrade my order when you come and get my order right nothing about my order was right so Jesus I hope you know that I am reporting this to HR and I am going to share these pictures and want you to understand to be a manager you have to appreciate your customer so they can want to come back not downgrade them as if their business is not important your business is our money. I'm a manager myself and I always make sure I go out of my way to make sure my customers come back and happy even if I have to do things to break the rules sometimes you do what you have to do when you know that you messed up and you know yesterday was a complete disaster and if I'm door dashing how do you think I'm going to come back up there with my order obviously I don't have no car because I got in a car accident so I did what I was supposed to do and call in advance to ask and make sure my food came out correct and you failed so advice Jesus. Actually there's no advice this is why you are a manager at Wingstop clearly cause Chick-fil-A would never or Buffalo Wild Wings! Lol read more

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They said it would take 25 mins. In took them more than 40. The wings were as they are from Wingstop.

Don't ever think of ordering from this location. One of the most money hungry stealing locations. I've ordered twice in the last month where they have not given me my order. The first time it was a pick up and made me wait 30 minutes extra when I had ordered AN HOUR AGO already to tell me that they didn't have chicken tenders (which is what I ordered by the way) none of their workers were coming out they all were just hiding in the back until I had to ask them about my order. They promised a refund that never arrived. Today I order and I'm missing a part of my order. When I call and speak to a so called "manager" he says the only thing I can do is return the order so they can CONFIRM the missing item (this was a delivery by the way) and that he can "try" to have his general manager refund it. This place is a fucking Joke never ordering from this piece of shit location. read more

Worst wings ever burn wings plus forgot give me extra wing that didn't came with the order nasty burn wings I have pictures of the different read more

Wingstop - Same wings look at the differents - Chicken Wings Near Me - Moreno Valley, California

First time at this location and This place sucks at the wait time, order online waited about 35 mins before coming in when my order said it would be done in 18 mins, yet to find out my food still was not ready, when i tried to ask them the employee brushed me off and said to just wait, on top of that recived horriable attitude and customer services. Super slow as well, will definitely not be coming to this location again, sucks because my family and i have wings atleast once a week so i will definitely take my buiness somewhere eles. read more

I don't often like wing stop , but let me tell you since they brought them thigh bites out to play , we talking business around hurrr! If you have not tried them yet cop you some with the Korean bbq sauce and the fries fried hard and you're in the game big dawg . The folk here are polite I had no issues at all , I usually place my order over the phone and they get it right every time read more

2nd time comming to this location !! I try giving a last try bad Really bad service !!! I order online is say is ready when i go an ask for my food is not even ready they say to wait atleast 20 mins more mins this is ridiculous !! But yes instead of working they are in their phones !!! read more

La comida es buena, pero el tiempo de espera es de casi 1 hora para un pedido tan básico y sencillo, demasiado tiempo de espera, no se si es por falta de personal o de verdad son lentos. Pero horrible la espera para apenas comerse uno pocos alitas read more

Wingstop - Chicken Wings Near Me - Moreno Valley, California

Took 20 minutes to get my order. Once i got it i drove home to some dry wings, they gave me mango habanero instead of Hawaiin?? Barley any sauce on my wings??? The person in charge with pink hair did nothing for the inconvenience nor did she apologize that i had to drive back ? Definitely never coming back to this place. No discount??? No apologies??? Wow read more

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If I could, I would give this location zero stars!! They do not deserve any stars at all!! First of all, the employees are extremely rude! My boyfriend and I waited about 40 mins for our order. The employee tried to lie and say she called the order out when she did not and we even had other customers vouch for us saying she didn't call the order out. She tried to ban us from the store because we waited all that time for our order. It was sitting there getting cold. The employees should call out the order until it's picked up regardless if they have called it out once. There are many other customers of this location who have the employees being rude to them as well. Second of all, they are always always late on the orders. Regardless if you order ahead. If you order ahead, show up an hour late after your pick up time and it still might not be ready. In fact, do yourself a huge favor and order from another wingstop!! It has been countless times where I show up for my order and they are 30 mins to an hour late! Third, the employees here are lazy and messy. They don't seem to follow health code and the dining room is always a mess! Every time I come into the store there is trash every where! All over the counters, tables, drink station, and the floor. Chairs are all over the place making it look like it got ran through by a bus load of people. The employees rarely take the time to clean it up. This store really needs to get it together. The whole team should either be retrained or replaced. It is no excuse for the employees to be rude and inconsistent with their jobs. read more

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I genuinely don't know how wing stop isn't firing the people that work there. There needs to be a complete change. How is it that mobile ordering isn't any faster than order there ? They lie and bump the tickets and mark them as complete then proceed to take an additional 25 minutes to make your food. Chicken doesn't even take 25 minutes to fry. Their order accuracy is always off. None of the kids that work there care about what they serve. read more

Just found this guy in my fries and when I called to speak to a manager so they can double check the food before passing it out. It seemed like he didn't care and just said sorry want to come back. Didn't ask if I cut myself or anything. Accidents happen I get it but caring for customers comes first read more

Wingstop - Blade in fries - Chicken Wings Near Me - Moreno Valley, California

This is the worst Wingstop location!! I moved out here a few months ago and couldn't believe how bad it was. Long waits for online orders, soggy fries, barely coated wings, and the blue cheese is thin and tastes very weird. I've tried to give this location a few tries but can't go back as it's been worse every time. read more

I hate this place Wait times are always 30mins to 1 hrs regardless if you order ahead of time. And they ALWAYS mess up orders and forget stuff They also have a nasty habit of taking the phone off the hook or just muting it so it'll just ring forever. Check your fries because they will give you cold ones and look at you crazy when you tell them you don't want cold food after waiting an extra 40 mins on top of the 30 they told you already .. read more

From my experience buying food from here overall is not worth the wait , service ,or taste. My food was cold as if it was in a refrigerator , when I had just bought it and waited over 45+ minutes for some "fries" and when I had called to inform them of the bad batch the response was inconvenient and very unprofessional although the candidate was respectful there is much work to be done I would give this review a 1/10 , please do not dine here , workplace is very dirty and also the candidates seemed like they were not taking their job serious . I will not be dining here again !!!!! read more

Ordered a 10 piece waited 45 mins just to get a 8 piece 38 dollars later my fat ass still thinking what else I should order

I paid an extra dollar for all flats , there was only 3 flats in my entire order & this wasn't the first time this happened ! So I called & they said I would have to bring the order back in order to get a refund , I ordered DELIVERY for a reason ! ! ! So now I have to wait to see if the manager calls me tomorrow because at this point I'm gonna make this a big deal , I don't care if it's only a dollar , it's MY dollar that y'all are constantly taking from me ! read more

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Worst franchise location. Always wrong items and they take no ownership. Small pieces of chicken. Small amount of sides. This location is the only location that delivers so even if you order from a different franchise location from there app, if it's in MoVal this place gets the money and is preparing it. No customer service. I have received slimy vegetable sticks, sour tasting blue cheese, broken wings with bones sticks out, and half raw fries...... Don't do it. Stay away. read more

Nobody in the store literally took over 45 mins for our food staff was just messing around the whole time . such a shame

I just wanted to say I was pleased with my order. I'm new to the area and ordered through the app then saw the reviews for this particular store on Yelp and didn't know what to expect. When I arrived it was after my expected pick up time at (7:27pm). I was told about 5 more minutes when I arrived. I did wait from 7:35pm until 7:50pm. I was told by the young man at the counter they where behind no problem. Once I got my food I checked it just because they where busy and so that nothing was forgotten & I was on my way. I have to say the food was delicious & fresh when I got home. read more

If I could give this place a 0 I would. Didn't give us ranches with our order, messed up the order, didn't give us what we asked for. We got a little container full of weird looking chicken that wasn't even good. Very disappointed & going to be asking for a refund. Definitely unacceptable. read more

Wingstop - Chicken Wings Near Me - Moreno Valley, California

We did an online order around 11:30am for a pickup at 4:30. My husband was there just a few minutes early and the food was ready. When we got home (we don't live far) all the food was cold. Like really cold. My husband called and ask to speak to the manager, Angela. When he stated that the food was cold her response was that we ordered it in the morning to which my husband said we have the receipt and it says 4:30 pickup. Eventually he returned the cold food for fresh food. Before going he called and spoke to an associate, Kelani, and asked me what time the food would be ready. She was really nice and apologetic about the mixup. The interaction with the manager is the reason for the low stars but in the end they did fix it. read more

Simply the worse wings stop ever. They have like 6 ppl working back there. And they always take so long. It takes more than one hour to have ur order ready. Is ridiculous read more

This restaurant is horrible. I waited over an hour for my order to be delivered incorrectly. When I contacted the restaurant, I was told they would correct it, but I had to come to pick it up, and it could take another 45 minutes to an hour. After speaking to the manager, I was told my order would be ready in 15 min. When I talked to the manager about some compensation for the delivery fees and inconvenience, I was told that she would report the Doordash driver for delivering the wrong food that THEY gave him AND block him from delivering from their restaurant. What!!!! Is she crazy. After all of my inconvenience, gas, and their crap, they thought giving me extra ranch dipping sauce and a brownie was suitable compensation. The service there is awful, and the fact that management would blame someone else for their error is unprofessional and unethical. Don't waste your time going there. If I could give zero stars, I would. read more

Food was ok. But the customer service was THE WORST. This is the worst wingstop I've ever been too. And it sucks because it's the closest to me, but after my first (and last) time going here I would rather drive 10 extra minutes to the next one. read more

Don't come here. Every time I've came here there is a whole new crew of people working and each time there is some some sort of confusion mixed with a long line 1 hour wait for two 3 piece combos I asked how much longer for my order the new girl "Priscilla" told me wait one second like she's checking on my order ... to help five other people who came after me ... I asked another employee who told me about 10 more minutes Oh btw Priscilla clocked at 11pm and took her free meal home with her with her terrible attitude. * read more

It's always a problem with Wingstop in the IE either it's super dirty or there attitude is horrible like Gina she has a bad attitude and she is rude asf. It's a trying time For all of us but if she is going to be like that put her in the back. read more

AVOID this Wingstop ! They give you times to pick your food up and it's never ready ! Today I waited for about 45 mins for a 10 piece only to get cold food ! It's ridiculous !!!! What's so hard about making people's food fresh ??? Especially after having them wait for so long !!! Every time i come here it's a horrible situation !! Rude employees old dirty food fire them all read more

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If I would give this restaurant 0 stars that would be the rating, very negative oriented and rude people working there, I paid for my food online, when I was about to pick up the food she tells me the name is not there and told me to wait, I told her to Check at least if the order was in. Food was there and ready she gave me the food with a bad face like it was my fault, please stay way from this restaurant that does not appropriate customers or their jobs. read more

Very slow and inefficient ! waited almost an hour. charged almost $10 for ranch when it was already included in my order.

EVERY single time I order at this location I never get the food on the time said it would be ready or EVEN close to the time that it's supposed to be ready. ((I order on the App)) It's unfortunate because I love Wingstop too and this is the closest location to me. Not sure what thE reasons for this but it's bad every time. There is always angry customers when I'm here :( BECAUSE I know this location takes forever I always wait 30 minutes before picking up my order Update. Got my food an hour and 20 min past the time I should have gotten my food. many upset customers. MANAGER was ready to duke it out with a grown ass man. ALSO my food was sitting on the rack for 10 until I asked for it. (You can barely hear them or they don't yell the names at all). Something has to be done about this location!!!! read more

Love it. Great spot to get wings. They are very busy so it normally takes at least 25 min to prepare food but people here are just so impatient. Also the service is great and they keep up w cleanliness very well read more

Still horrible service and food quality !! Very disappointed! I orders using WingStop app and paid $50 for something that was not worth it ! Had not had Wingstop since my last review because of the poor experience, yet again they failed to satisfy me as a customer! Came to the conclusion that I gave up and will never purchase from this WingStop! My door dash driver brought my order with the bag ripped up ! Kinda disgusted me ! Then I finished opening up the bag to find some oily , dark cold fries ! None of the three ranch dressings I orders were there , neither were my rolls! A family pack of 30 wings to only get a side of 3celery and 2 carrots ?? Really!? Negative stars as a rating of this was an option ! read more

Wingstop - Dark ,oily ,cold fries Definitely not fresh ! - Chicken Wings Near Me - Moreno Valley, California