Custome This is the last straw with DoorDash and the Wingstop on Alessandro. I have had issues with this location before, but this experience finally pushed me to the point where I'm done. I placed a fairly large order through DoorDash that was clearly supposed to be two bags of food. When the order arrived, only one bag was delivered and the ranch that was supposed to come with the wings was missing as well. Anyone who actually eats Wingstop knows that wings without ranch is basically pointless. I ended up throwing the entire meal away out of frustration. What makes this worse is that the bag was literally labeled "1 of 2." The driver either ignored it or didn't bother to check. Something that simple should never have been missed. When I contacted DoorDash, their response was to refund only the missing items. That doesn't solve the problem when the entire experience is ruined. I even called DoorDash directly afterward and canceled my subscription because I'm completely done dealing with this level of service. Trying to resolve it with the store was even more frustrating. When we called Wingstop, we were repeatedly hung up on. When we finally got through, staff claimed they didn't even have the order under our name, despite the fact that the DoorDash driver had already been there picking it up earlier. The lack of organization and accountability from both the restaurant and the delivery service was unbelievable. Also, please don't bother posting the usual automated "Wingstop will reach out to you to resolve this" reply under this review. I've seen that response before and no one ever actually follows up. It comes across as a scripted PR move to make it look like the company cares on Yelp, when in reality nothing actually happens. This location has had problems before, and this experience just confirmed that nothing has improved. I'm posting this because customers deserve to know what they're getting into when ordering from this Wingstop through DoorDash. If management or corporate leadership actually cares about customer experience, this kind of repeated failure should be taken seriously and addressed. Until then, I'll be taking my business somewhere else. read more

Wingstop - Where is the other bag??????? Wingstop denied my order even existed. Do better!!! - Chicken Wings Near Me - Moreno Valley, California

my food is AMAZING!! my order took an good amount of time but it was very well worth the wait, my tenders or crispy and tender!! my voodoo fries are perfection ! read more

Wingstop - 5 ch 5 pc Crispy Tender Combo - Chicken Wings Near Me - Moreno Valley, California

Order for dine in and I was there over an hour waiting for my food. Delivery are prioritized I don't recommend to dine in you'll be here for hours read more

Wingstop - Delivery central. Dine in good luck - Chicken Wings Near Me - Moreno Valley, California

How disappointing! Not only did I miss food from my deliver my order but finding a hair in their ranch had to be the cherry on the top. Never again ordering from this place. This location definitely needs to be under new management. read more

Wingstop - Ranch - Chicken Wings Near Me - Moreno Valley, California

I orders online and it said it was ready so when i went to pick it up they told me I had to wait a extra 15-10 minutes even on there screen it said it was ready. There wasn't even a lot of people here so it wasn't like they were backed up. I will never come to this location again read more

Good fast food clean and always respectful team members !! Service food & ambience will come back

We ordered online for delivery. Wingstop used Doordash for the delivery. Drinks were missing. Text driver. At first driver stated no drinks were part of order. I sent him a picture of order. He then stated drinks were not with the food yet the Wingstop store stated it was next to the food and driver forgot them. Stored stated they cannot reimburse for drinks. Informed driver. Driver stated to contact Doordash. They will reimburse us. He then stated he was going to bring drinks but he never did. We were out of drinks and with no reimbursement. Driver was rude yet cannot request to remove the tip or to report him since I didn't order the food through Doordash. read more

Hello We don't always usually get WS, but when feeling like having some yummy wings, or fries we do stop by our local Wingstop. The online ordering service is great! Customer service is good, and the restaurant is always packed because it's SO good! Outside area is clean and inside is nice and ambient. read more

Wingstop - Advertising. - Chicken Wings Near Me - Moreno Valley, California

See all

This is my first time trying the smoky chipotle chicken & I'm very intrigued to see how this might be !

Went here a couple of days ago nd mannnn not only was the customer Service good but the employees were super nice... nd to top it all off, the food was hot and bussin lol. 10/10 would recommend for family's.. And also someone else who I would like to mention is a lady named Krystal. She helped me nd to top it off she was super nice. Much love to wingstop over there at Moreno Beach read more

if i could put 0 stars i would, to begin, my food was handed to me late, i ordered on the app and they still handed me the order almost 15mins later after i got there to pick up. i get home and i received only 1 ranch for a 20piece meal with fries. i take a bite from the wing i find a hair. how disgusting and disappointing is that. i call to ask for refund since i live 20mins away i didn't want to drive back. and the "MANAGER" yessenia told me i had to take back the food?? she was really rude. never going back to this wingstop again please hire new manager... that's nicer and more respectful. read more

Wingstop - the hair is on the right wing can't believe i put someone else hair in my mouth - Chicken Wings Near Me - Moreno Valley, California

I wouldn't give this place a one star This is by far the most horrible wingstop I've been ever been too, the fries were not good at all I placed my order and I know it takes 19 mins and I got there in 10, to me that seems like they gave me wings that were already cooked, the place soon as u walk in u get confused it looks closed They have no one in the front to greet, maybe I should teach them how to say " welcome to wingstop" the place in general looks soo dirty looks like they don't mop The baseboards are dirty, management must not really care about the feedback customers provide because seems like this store is known for bad service , definitely need to hire people that actually want to work and give good customer service service Def seems like they don't need my money won't be coming back, and if someone can reach out to me about my money back would be great maybe regional manager or someone read more

I'm seriously surprised this location is still open and getting business. The employees need to be retrained on customer service. Food was soggy and cold. Would not recommend this location. Very dark and dead inside the restaurant. read more

The worst Wingstop I have ever been to the customer service is horrid. The time it takes to get your order is ridiculous.

No lie seeing all these bad reviews had me scared to order from here had placed an order already online so it was too late, but got there and received fresh fries, fresh chicken and complementary brownie. This place gets a A+ for me. No cap can't trust everything you read. read more

Complete trashed order wasted my money my time my gas wing tasted old were not hot definitely had them there sitting out dried not one ounce of sauce ridiculous and the size they should call it popcorn chicken because they were the size of a nickel read more

Wingstop - Popcorn chicken but supposedly wings - Chicken Wings Near Me - Moreno Valley, California

I called to say something and someone picked up the phone and hung up. I don't like complaining but it looks like someone's lunch and they closed the box and packed it with our order. It'a disgusting. This was an order placed ahead of time. I know they get busy but this is just down right sloppy. read more

Wingstop - This is what my husband got. Like is this a joke or??? - Chicken Wings Near Me - Moreno Valley, California

Food is good when cooked properly. Wait times are horrendous and staff attitudes/costumer service could use improvement. Prices are too high to get lack luster service. read more

Do not go here, this is the worst place to get your wings at, I just went to pick up an order and saw a rat running into kitchen, the dirtiest place to go to. We tried to cancel the order still got charged, we trashed the food, on top of it was the wrong order! Do not buy here ((24825 Alessandro Blvd Moreno Valley, CA 92553 United States)) read more

The wait time is absolutely ridiculous!!! Over two and a half hours minimum to get your food! The service is garbage the workers are rude, and you're lucky if your order is correct.... I do not understand how this location is still open! read more

slowest wingstop ive been to. waited 30 mins for old ass fries that arent even seasoned. They also tasted like fish ???

I called ahead of time. Was told 30min. Of course i waited an additional 30 more. I checked my order. I was missing fries. I asked for them and got the oldest nastiest fries. Food was ok. Service can definitely improve. Customer service if definitely out. Not worth your time and money for this location. read more

I've been here a few times and they take forever to get your order out.I saw people that came after me get there food first,customer service up front is terrible. They need to check that business what's going on,I seen employees goofing around while waiting for more than the hour. read more

I had a speech planned, but everyone else's 1 Star reviews covered it. Believe them and me, avoid this place.

I just did a mobile order yesterday on a Friday and wooow the food was soo good and fresh I have never in my life had a fresh order made from wingstop ! The crew was very nice and I just want to thank Celeste who was at the front of the cashier she was so nice and had great hospitality she's doing an amazing job on handling everything so quick and professional! I wil definitely order from this location I come from perris and the one in perris is literally garbages and always tastes so bland read more

Why is this place still open, horrible service, the wait time is ridiculous. New management or just close this place no improvements have been made read more

Horrible location! Wait times too long rude employees! Lobby area gross,soda machine sticky and nasty! Horrible customer service! Dirty bathrooms! DO NOT GO TO THIS LOCATION! read more

Placed an online order a hour ahead of time. When I got to the restaurant it was 3 min before my order time. I was told there was a few order before me. I ended up waiting 40 mins for my order. While I was there there was a huge line and employees dont seem to care that they have customers waiting for a long time. They are way under staffed!! A time before this experience they also got my order wrong so I had to go back to let them know, good thing i live near by. I hate this place it sucks that its the closest one to me. I honestly think twice before even trying to go here. read more

Disappointed in the last couple of visits. The food was NOT fresh. Cold french fries (looked old) with no seasoning, and the chicken was completely dry. I couldn't even bite into the chicken (not an exaggeration). When the bag was given to me, it was sealed with a sticker, so I thought it was fresh, given that I waited in-store about 20-25 minutes. On the way home I opened the bag and noticed. I gave the restaurant a call to notify them, and the manger on duty was very understandable and kind. A credit was issued to me for my next visit. Of course, when I returned a they stated that they could not find my credit, even with my receipt and documentation of who I spoke with. Again, very disappointed in not only the food, but the customer service. Not to mention the restaurant did not look appealing/clean. AND business licenses and permits that are on display are expired (I suggest they update this) That will be my last visit. read more

Wingstop - Expired permits and licenses displayed. - Chicken Wings Near Me - Moreno Valley, California

How do you guys still manage to forget small items in a bag? Someone else needs to take over this establishment and make it betterI shouldn't be spending almost $30 for you to forget items. read more

Ordered online here and arrived 20 minutes later just to find out they didnt print my receipt to get the order started. Had to wait an extra 40 minutes for my food. Dont order here read more

Girls who work there were decently nice, started off by making us wait 10 mins to even be assisted. Afterwards we had to wait 30 mins (mind you this restaurant was completely EPMTY). While we were waiting they were calling out mobile orders and giggling in the back. it should not take this long to he assisted in an empty restaurant lmao. We had to walk up and ask for our order while tbey had it sit on the mobile orders rack. this restaurant is full of airheads read more

They took way too long for our order,more the. 20 minutes!!!!! And the staff was just chatting rather then making our order, we were the only people there, another gentleman tried to get their attention because they weren't paying attention, so poorly managed and organized read more

Moved to this area... really wanted some good wings, I ordered online at 6:26pm on a Wednesday ... the app says 16-22 mins got over there in 15 mins asked about my order I was advised I was next to make 8 overs boneless mild with carrots only ... I walked in my house at 7:55pm why did this take sooooooooo long? It was fully staffed but I felt they all were lagging to be prompt with all our orders mind you there was 3 other people waiting for there orders and they all looked frustrated waiting . They to figure out a system to be a little bit more faster. Not sure I'm going there again . Very disappointed with the Wingstop name . read more

If you're doing DoorDash and have another delivery to a different place, jump to that second task! and come back around 2-3 business days. Line is super long and waited almost an hour and got 2 orders cancelled. read more

Got off work late and decided to order takeout. My first time being this disappointed with wingstop. I did carryout from this Wingstop location (Alessandro in Moreno Valley)for some boneless lemon pepper wings and this is what I got. Not sure if the grease was old and dirty, but my wings are usually lighter in color, more saucy and larger. This order of Wings looked more like popcorn chicken bits from Jack n the box. They were smaller than chicken nuggets. Definitely darker, not fresh and not very lemony. read more

Wingstop - Boneless Lemon-Pepper Wings - Chicken Wings Near Me - Moreno Valley, California

These kids working here were hustling they're butts off. It was a busy Sat with lots of online orders and we walked in. It took a little to get our food but that's understandable given the volume. It's a fast food place so the customer service was excellent for the level of stress they were under. The food was typical Wingstop and tasted as expected. 5 stars. read more

I guess I'm an idiot for continuing to order from this place. 3 times in a row they messed up my delivery order and when you call in it's the same smug 20 something that wants 16+ dollars an hours to have absolutely no pride in their job or service answering the phone. If I order something for delivery, why would you even bother to ask me to come in and pick the item up??? If you do order something from this terrible place make sure you go in and pick it up that way you can check the order in front of them and correct the problem there. read more

I ordered online from this place for the first time and they gave the delivery person the wrong order. When I called them to find out what happened all I got was a "yup" No apologies for them fucking up and not doing their job! I asked if I could get a refund if my order doesn't show and they said we will have to check with the manager? Most places that fuck up at least admit it and either refund you or do something to compensate for their mistake. The delivery driver from DoorDash went back to get the correct order and said to us that they had multiple people waiting and all the employees were in the back. This place is horrible I would not recommend! After an hour wait we are still waiting for our correct order to show up! read more

Placed a phone order at 11:29am I was told It was about 20 minutes. I drove and I had been waiting an entire hour since I ordered. It was a 6 peace combo & chicken sandwich. I got my order at 12:55. I do appreciate my food being hot and fresh and and extra sandwich for the wait. But still read more