I walked in and made an order. I got my food and I walked out. It was my fault I didn't check the contents of the bag. So I ordered Bone-in Cajun and Lemon Pepper 15 piece mean for two. I did not have the lemon pepper chicken. I came back and explained the situation. I only asked for the lemon pepper chicken that I was missing of they can make it, but they were kind enough to remake the whole order for me. They told me they wanted me to have fresh chicken. Thank you for that. read more

If I could give this wingstop ZERO stars I would! Not only was my food not ready at the time given, they didn't give me my full order. I basically paid them $10 extra to receive a regular 10 piece combo when I should have got 10 extra wings. I also ordered a large Cajun fry and they gave me a regular size regular fry seasoning order. It's even more frustrating when you do their survey and they don't even acknowledge it. SO DISAPPOINTED! I w NOT RECOMMEND COMING HERE. UPDATE 5/27/2019: So after my latest review I ended up getting a call from the manager at WINGSTOP OFF OF ALESSANDRO telling me he's "sorry" and would like to offer me a free 10 piece meal for the inconvenience and I greatly appreciated that. Im back again and a long with getting my free 10 piece meal I also ordered an extra classic 5 wings. Well I get my order AND ONCE again I'm missing items from my order. The free 10 piece that I was suppose to receive they didn't give me my damn Cajun fries, on top of that didn't give me the correct wings for my extra 5.then the stupid cashier lady is going to act dumb and say it's what we ordered til I corrected her with my receipt.. this locations needs to close period or hire a new manager and set of employees! read more

Unorganized and understaffed, it seems. Or maybe they just need some pep in their step! Move people!!

The food is ok but the wait is the worse part. I think everyone else been here and they will not come back just because of the long wait time. I ordered online and then come pick it up at the promised time, and then wait almost 1 hr extra. Someone was waiting 2 hrs. ‍ read more

Terrible!! I've been trying to call and I can't get anyone to answer. It just ring ring ring. No one answers the phone! I'm calling CORPORATE! read more

Ordered online and waiting just to pick up my order and no ranch wow smh. I will never order from this location anymore.

Ordered online, pickup time was 8:05 pm and didn't get food until you know after the fries were cold asffff and it was 8:30 by that time. Chicken was cold, I have never tasted lemon pepper wings with pepper only. 5 workers and it felt like there was only 2. We also asked for new fries but of course we would have to wait for the whole line they got outside waiting. Oh and let me not forget the mild wings that had no damn sauce on them. #DISGUSTING read more

This location is trash now and after making 3 purchases within 2 weeks and what would have been more, I will not be returning to this location. I would rather drive further and pay more for Buffalo Wild Wings than purchase from this location again. Order may or may not be right. May or may not be cold. All three visits, I received lukewarm or cold food. I shouldn't pick up my online order at the pickup time and everything be cold. Nor should I wait 30 mins after arriving 10 mins after the pickup time for my food. Not to mention them mixing the dry rub with the mild sauce before seasoning the wings and why my food was lukewarm if they handed it to me right after bagging it. The soda machine is also filthy. Whole place is crap. read more

Worst customer service ever.. They are very slow and unorganized... Came for a door dash and as been waiting for 10minutes now, the lady helping me lets someone else from door dash cut the whole line, how about you make it clear if your a doordasher you don't have to stand in line.. read more

Horrible! They always take forever to take your order & then they mess it up and are super confused when you go to get it fixed! They stay running out of items. So aggravating read more

THE ABSOLUTE WORST WINGSTOP I'VE EVER BEEN TO. The employees are so damn rude and slow. Either be a good worker with a bad attitude or a bad worker with a good attitude. If you can't be nice to customers or make freakin chicken wings then go back to school or enroll in charm school, because you're not going to make it far in fast food. I used to always order my wings online or over the phone and would arrive at the time I was given, only to find I had to wait ANOTHER 30 MINUTES ON TOP OF THE 30 MINUTES I WAITED AT HOME! read more

This Wingstop is so bad even the "business owner" has to respond to bad reviews under an alias. No ice in the soda machine--25 min wait for them to rock paper scissor who goes out to fill it. No straws? No napkins? No ramekins for ketchup? Soda machine out of 10 flavors. Oh well get diet because there's about 8 people frying chicken but it still takes 45 mins to get one 10 piece order done. Then you take it home to eat it and it's dry af. Wow. read more

DISGUSTING!!!! Dirty, filthy place. I ordered online so when I got there it was too late to cancel. I've never been to a place where the freezer was in plane sight seeing employees take out frozen wings im front of your face. To make matters worse the wings where super gross, NEVER AGAIN!!!! read more

Friendly and haven't had an issue the times I been here. Some times the wait times jump but hey it's a small spot. Like a character from a favorite movie of mine "Be patient young padawan" read more

Was in Moreno lo Valley visiting a friend and since I had been craving wings all week my friend treated me. An employee called me over to take my order then proceeded to tell me that the cashier next her will take care of it. It was fairly late and they were crowded so I'm not even going to get started on the wait. I finally received my order wings were room temperature, I had ordered buffalo and atomic- my go to. I had ordered Cajun fries which were fried to a crisp- they were more of fry chips than anything else little to no seasoning. Strike two. Strike three hit when I went to get my drink and there was no ice. Like come on now. read more

In all my years, I have never had to write a negative review for any business. If I could give this place 0 stars, I would have. With that being said, this is probably the worst WingStop location ever. I highly recommend that the owner steps in and re-evaluates the employees working here, especially the manager. And quite honestly, after talking with the manager, I believe that she is a direct reflection of the staff: rude, unhappy, and had no urgency to complete orders on such a "busy" day. This place lacks professionalism and overall, customer service. Today, I ordered online to pickup in location. Now, I know they never complete orders in a timely manner, so I always give extra time to them, especially on a Sunday. It was supposed to be quick a pick up because my baby was getting kind of fussy. My dad went into pay for the wings. The cashier took his payment, and then told him they were still working on the wings. He lets me know. Fine. I have no probably waiting on them to finish up the order. How long could it possibly take? So, i come into the location. FILTHY. But again, I give them the benefit of the doubt. They are "busy." I guess. They are passing out people's meal out of order. People were coming in, ordering, and getting their food faster than those already waiting. Also, the girl passing out food, you could use some retraining. She doesn't apologize for the wait, instead she tosses the bag across the counter to the customer, and immediately, walks away without acknowledging the person or anyone else for that matter. Then the manager shows up. She's in no hurry to help. She seems to be taking her sweet time. However, they were having some issue with a customer order - out of cheese or something. They had already charged the customer without even checking their inventory. At this point, the cashier was trying to be a little sympathetic. I'm pretty sure I heard her apologize once. Fast forward to a few more minutes, I finally realize 20 more minutes go by. I don't get what the issue is now. Finally, someone asks my dad what his name is, but the order was for my name. But the employee still says it will be just a moment. And I realize wait the receipt has my name, not his. I will take ownership for that, our mistake, but you are promising him an order that doesn't exist now, and you took his payment without a problem (even after he told them he was picking up for Kaitlyn from the beginning). My dad approaches the counter and tries to tell them it's under, "Kaitlyn." Here's the kicker: Now, they check the rack of online orders and they pull an order that's been sitting there since my dad got there. Approximately, 30 minutes now. The manager is standing in the beverage fridge, watching. The employee hands the cold food to my dad and walks away. Says nothing. At this point, I'm pissed and had more than enough. I walk up to the counter and ask to talk to the manager. She says, "Yes, what's the problem?" Great response, right? That's the type of person you want representing your brand. Anyways, I explain to her that I have watched that bag sit on the shelf the whole time we have been here, blames my dad for the mix up, and she says she doesn't know what I want her to do because it will take a long time to redrop/refry. I don't want to wait anymore. I don't have the time for that. The wings are going to be bad regardless. I let her know it's not my dads fault, the employees had my name on the receipt, but they still knew how to take my dad's money for the order. Plus, I am not waiting, but she needed to know that all the employees in there are unprofessional and their customer service SUCKS. We walk away. As we walk away, she says, "I apologize ma'am, but I was on lunch when it got busy." I don't need the excuses. They should know how to function effectively with or without you. Then again, if you are the poor "leader" you showed me to be, I can see where your team is disadvantaged. Get a handle on yourself. You are failing your team. Finally, I checked my wings in the car. I ordered the 25 Boneless Wings for $15: Hawaiian, Garlic Parmesan, and Hickory BBQ. They were obviously cold, hard, and had hardly any sauce on them. They just looked like plain chicken nuggets with a single PACKET of sauce poured on them. If we hadn't paid and I wasn't so hungry. I would have tossed this meal. All-in-all, I won't be back to this location. Honestly, the wings will always sell themselves, but that doesn't mean settle on a unsatisfactory staff. They won't get the job done. Bad customer service will kill a business and I'm disappointed that all these reviews, don't encourage you guys to take better control of your business. Your employees represent your brand and they don't do it any justice. read more

Customer service is rare and this location needs training on how to speak with customers. When a customer asks you to slow down so that you can understand what is being said, it's important to recognize that need. I once greatly enjoyed WingStop, however based on my recent experience I will not visit the Alessandro location again. read more

Place order online since you can't call in an order for more than 40 wings. Given time order will be ready however once I arrive to pick my order I'm told twice 10 more minutes. The third time she said she couldn't find my order. I had to show another employee my online order confirmation and they are just now starting to complete my order. Its been over an hour since my order was suppose to be ready and I'm still waiting. read more

It's ghetto in here. People hanging out in the front selling stolen wingstop cards for gas. Example a $25 gift card for $10. It could be cleaner in the dining area and if you order in the wait is 20 plus min. But the food is Magnifique!!! I don't know why the ones in the hood taste better. read more

This is the absolute worst Wingstop I've been to. Not only have we waited 1 hour for our food, but the temperature in the Wingstop was sooooooo uncomfortably cold. We couldn't even comfortably wait for our food. Everyone in the restaurant was bundled up in jackets and the employees did not seem to care. Definitely wouldn't recommend and DEFINITELY will not be returning. read more

Worse experience ever. Placed order over the phone. I was told it would be done at 1130. I get there at 1120. To make a long story short they didn't even start my order until 12... so sad I will never be back here ever again read more

I love wingstop. Their food is 5 stars but the service, ehh not so much. Called in a phone order at 7 pm. My bf and I ordered 2 of the 6 boneless combo that comes with fries and a drink. Left the house at 7:20, got there around 7:30. Turned out our order wasn't even ready yet. Asked the girl at the register if wings were 60 cents a piece since it was their Monday special and her reply was "I'm not sure, it should be" ummm how do you not know, you work there! -_- After paying for our take out order, we waited awhile. Everyone was getting their order so we come up and ask where our food was. Turns out they had it sitting in the back that whole time. The fries were cold by the time we got our food so my bf asked them to make us new ones. Left that place past 8pm. It literally took us over an hour to get such a simple take out order and they weren't even busy. Waited 30 extra minutes because no one called our name for our food. Also the most confusing part, if it was 60 cent special day why was our total almost 20 bucks for 2 of the 6 piece combo?? We were seriously so pissed. I saw the reviews on here about take out orders and how they usually mess up on orders so I made sure we checked before we left. Food is good but they need to hire someone that knows what they're doing. read more

This place is totally unprofessional. ..I placed an order for 50 wings as future order (3 days before Superbowl) and to pick it up at 2:30 pm just before the big game. ...when I got there I was told that all the orders are delayed by an hour. ...so I went back home and returned at 3:30 pm...at that time I was told that they can not keep up with the flow of orders that keep coming in and they want to cancel my order and return my money in next 3 working days. I will never ever go to this place again and would plea all the people reading this post to do the same so the "owner" of this franchise would learn a lesson and start respecting it's customer base. read more

Workers should clean their ears and DOUBLE CHECK orders because me driving one hour because they messed up my order isn't cool, especially when you order 40 wings and say BONE-IN and they give you bone less, the manager is upset that I'm returning such a big order? What about me? THE CUSTOMER; I didn't get what I wanted so why wasn't it okay for me to be upset, and also on my way back your cashier on the phone is telling me I'm a liar that she's right and I said boneless when I specifically said BONE-IN you not so smart one! BONE-IN! To finish with the cherry on top they charged me the $5 difference of the wings after they messed up, so not cool, I still payed because I'm sure I wouldn't have gotten my order if I didn't. Thank you for giving me the worst experience of my life in wing stop, oh yeah I didn't say, it's my FIRST time trying Wing stop. Sure my last one here! P.s. you need to keep an eye on your cashiers touching their hair around the food isn't sanitary. Can't wait to get my food and get out of here. I'm so uncomfortable. UPDATE: the manager apologized and we ended on a happy page, thank you for the extras. Will give this wing stop another shot someday. Updates to come.... lol read more

This place is so unprofessional. Did M first i poached my order online waited 20 minutes before going in. When I have then my name for online order i still had to wait like I walked in and ordered. When I got my food the fries were cold like they took them out of the refrigerator with the ranch. The girl took my fries and recook them. Then the same went to the back with her colleagues and made a statement, "she claimed her fries were cold". I guess she didn't realize I was watching to make sure they didn't spit in my food. read more

Wish I could give a better review. The food has always been on point at this location. The problem is the lack of customer service and rudeness by the employees. I placed an order at 6:45. Paid for it by 7:20... 8:00pm.. My wings still are not done. I complain to manager and was amazed at how little he seem to care. Don't think this spot is too friendly. read more

Terrible!!!! This place takes forever!! It would be fast for me to go to another wing stop in another city and pick up my wings. Im sick of coming here. The place is dirty and unorganized. Dont waste your time or money just go somewhere else read more

Sat and waiting for about 30 minutes for food that wasn't even hot/fresh by the time we got it. It looked like they didn't even toss our wings they just poured the sauce on. Worst Wingstop I've ever been to. read more

Talk about ghetto!! One of my favorite restaurants and this location ruined it. Found a chicken on the floor with bbq sauce. Dirty tables. And the worst part....the employees were GHETTO !! Especially the minimum wage worker that was yelling at her coworkers like she was the manager. And then yells at her manager "WHY AM I HERE?!" read more

This place keeps getting worst and worst. I go to this Wing Stop all the time and they always seem to have new staff. The service is always average to below average. Today I tried calling multiple times and the line is always busy. So I tried the IPhone App. They say it's "faster" so tried. I came in to pick up my order and then they tell me "the fax machine is broken, so we didn't get your order." Well that just great. Now I have to wait another 30 minutes or more to get my order. This is just terrible service. If I had another choice, I would. GO TO ANOTHER WING STOP!!! read more

AMAZINGLY DISAPPOINTING... WORST SERVICE... WORST STAFF!!! IF ONLY I COULD I WOULD GIVE IT A -5 STAR RATING! What an awfully trained staff. My husband and I ordered over the phone and we were told that our order should be ready in about 15-20 minutes. I asked if I should pay it over the phone and the staff receiving my ordered told me to pay for it during pick up at the cashier. We got there in about roughly 30 minutes... we were told that we have to wait for another 20 minutes since an order that large (just a hundred wings) should have been place via online and paid for via online as well. I asked why we weren't told about this during the time I placed the order. They didn't say anything nor even apologize. We were really disappointed and just left. As we were heading towards the exit, they were smirking and giggling. This was really sad especially my family (kids) do like their food. read more

0 stars for the so called manager "Angie" I have never had a conversation with a more incompetent person than I did just now. It was so difficult to try to get my point across and explain my issue because she clearly does not care about customers. I've already written to corporate, I truly hope there are repercussions for her horrible behavior, she does not belong in a position that deals with the public. read more

Two hours and I'm still waiting for my wings after they somehow lost my order! It's not even rush hour! People make mistakes, but this is outrageous...I should of opened yelp before I ordered. read more

Tell me why that every time I come to this store specifically, I am greeted with attitude. My food, yet again, was not ready on time and of course had to wait that infamous ten minutes that I am always told. During this pandemic, one of the employees was not wearing her mask even while talking to two other customers, of which was causing other customers to have to wait outside while they already had their food. Your customer service is horrible and your organization definitely needs some work. Just to avoid this specific store, I am willing to go out of my way to drive a little bit more, just to get my food from the Wing Stop on University Ave in Riverside, they always treat my wife and I with the best customer service and never have I had a problem with my food not being ready. read more

Used to come here all the time, always place my order online. It's never done on time, they always forget the ranches that I pay for, they also forget to give you your drinks. Last time my boyfriend went in and they had no fries, no big deal, but they gave us lemon pepper instead of mild. It said on the receipt it was supposed to be mild. And when we called the store to complain, no one answered. We called three times. So we went back and instead of them making fresh wings, they refried the ones with the lemon pepper until the seasonings fell off and they tossed them in some mild sauce. On top of that, the lady at the counter was rude and didn't want to get her manager. This place keeps getting worse and worse. Update Went back to give another chance, we waited in line for 20 minutes just for them to tell us we would have to wait another half hour for the food to be ready, while waiting in line we could see into the kitchen and there was a guy making wings with NO gloves on, he was handling raw chicken without his gloves and when he was finished he only ran his hand under the water, no soap or washing for 20 seconds, and didn't put any gloves on afterwards. Obviously they don't care about if their customers get sick. read more

I wis I could remove the one star that iIS lit. Here we go again...came to wing stop and it's back to the same BULLSHIT. I ordered at 8:06pm exactly online and it said approximately 20-26 minutes. When I arrived at 8:20 pm the line was to the door and one girl was at the register and answering phones???!!! How is that ok? Then when it's my turn, a guy (young black guy) comes to help I guess, he tells me that it will be about 40 minutes WHAT THE HELL?!?! As I wait, I can't even get my drink cause once again the 100 DRINK machine is out of pretty much everything and to add insult to injury, they tell me (after asking 2 employees to fill it up please) they are out of damn near everything. Finally at 9:20 or so and repeatedly asking and them saying "10 more minutes" they have the NERVE to tell me that ....THEY RAN OUT OF FRIES! What??? But they have a box of potatoes but they need to be cut and we'd have to wait an ADDITIONAL 30 minutes for the French fries...GTFOH are you crazy?! I have them reimburse me for the fries and got the cold chicken and left the nasty restaurant. I'm over this damn wing stop and I will NEVER go there again and I'll make sure that I tell EVERYONE I know in the city of Moreno Valley ( that I grew up in) to NOT GO HERE EVER. The restaurant is dirty, the food was cold, they ran out of food, they had no drinks worth drinking . Save your money or drive to the one on university avenue in riverside. This is so sad that the owner continues to allow this by obviously not having enough staff OR food. All the refunds that were given back should tell you something. Photos attached! read more

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I would give the a big fat 0 if it would let me. I will tell Never order wings from this place on a big event. We ordered our wings 3 days in advance of the game, we arrived a little early to pick up our wings to be told it would be over an hour because there are running behind. They were running behind because they were still taking more order when they could not even fill the ones that where due. After over an hour of waiting and we get home we only got 52 of our 60 wing order, they did not even have the right flavors ordered, the fries we ice cold, and none the sides that we paid for were in the bag. Don't shop here!!!! read more

I finally decided to try Wingstop and was very disappointed. The flavors were good but I have to say that I couldn't tell that the wings were from chickens! They were so tiny that an entire wing fits on a spoon. I would have to assume from the appearance of these wings that they were either from cornish game hens or maybe some poor dwarfed starving little chickens. I don't know why anyone would come here. You can see bigger wings on flies. They charge $7.69 for 10 wings. At 77 cents for half a wing, it ought to be bigger than a teaspoon. read more

If you are looking for good wings around Riverside, I guess you are limited to Wingstop. A bit far from my house, but its about a 10 minute drive. I usually order by phone to save myself some time. I usually get their Lemon Pepper wings and their barbecue. The Lemon Pepper is very flavorful and the Barbecue was a saucy which I usually only get 2 with my order. The wings here are very crispy and are freshly fried. The fries here are also on point when you get them fresh, but I usually get take out and they get soggy by the time I get home. The service here is also very quick, as my order is always made in a timely manner. read more

Put in an order for extra well done fries, got some soggy af fries that bend it like beckham, the dude that got my order ready put the container in wrong and it leaked through the bag and got all over my Audi leather seats. Thanks bro read more

Wingstop - Chicken Wings Near Me - Moreno Valley, California

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