This place ownz! Nice for when you have a craving for fried chicken. Call ahead to order then you are in-and out in no time. good location and good size building. read more

This place is incredibly filthy. I ordered BBQ wings and got SALT wings. The wings were so salty I had to throw them away and couldn't eat them. I ordered them take away and it was my lunch so I couldn't go back and complain or get another order because of limited time so I had to starve all day until my shift ended. The servers were rude and obnoxious. I will NEVER go there again. This is a double thumbs down horrible place to eat!! read more

I love the Cajun and Lemon Pepper.. The Lemon Pepper tends to have a little bit too much oil left on it, but maybe that's your thing. Service has been generally good with the exception of one time that I got left on hold for 10 minutes.. Wings make up for it though. read more

horrible service, the food is good if it gets cooked. be aware of using a debit or credit card I was charged twice for my food, it takes for ever to bank to reverse charges, first they to investigate! not worth going to they need some management there. read more

The food is ok, but I think the owners needs better workers & mature! The food needs to be presented better.. I think a actual cook should work there read more

It's a pity knowing this restaurant is not up to par with other Wingstop restaurants that I've been to. The employees here lack professionalism, hospitality, and fail maintain a clean restaurant. Sometimes but very little so often am I greeted with a smiling face as I walk in. Not only that, the quality of the food is nowhere near the price I pay for them. It's unfortunate that this restaurant is the only one in Merced or else I wouldn't continue going there. I recommend immediate attention regarding guest service. Even McDonald's is better than this place. read more

The service and cleanliness are both HORRIBLE. Too bad, because I really like the variety of wings. Won't be going back.

If I can give this place 0 stars, I definitely would. My fiancé and I decided to stop here for a quick bite since we were out of options. Right when we got in, we were not welcomed. The phone rang and the cashier didn't even acknowledge us or say "give me a moment and I'll be right with you" or anything. After the cashier hung up she just waited there for us to order not even asking "how may I help you today?" We ordered at 4:08pm and didn't get our food until 4:40pm. It was not busy because everyone before us at the tables sitting already got their food. Then a couple people comes in to order and gets there food right away. The wait is ridiculous especially for a slow day. Waited over 30 minutes to get our food and did not even apologize for the wait. Wingstop, please train your employees to apologize for the wait!!! On a side note, the bathrooms were disgusting also. Most likely won't return. read more

My boyfriend and I have been coming here for about two years now. We had a couple of bad experiences but we love wings stop a lot that we decided to ignore the bad service until this time. I believe there is a new manager now and the way she handle a small problem was really frustrated. Every time they had accepted my college student discount, and it's okay if you as a manager no longer are giving discount that's total understandable. But instead as we were paying with the cashier who asked the manager for approval on the discount she screams a lot to all her employers that they should know better about the discounts. She made us feel ashamed because we were asking for a discount which is like don't worry if I'm eating out it's because I can afford to! She was literally screaming in the restaurant to all her employees about the student discount. As a manager, you don't scream to your employees about your customers. It made us really angry and now we understand why they always need to hire new people with a manger like this. Do NOT come here. read more

I dont know what has been going on with the new owner or staff, but lately it seems as if the quality of the food is getting worse every time i visit. Last week I went and ordered boneless wings, they told me they were out so i was forced to order bone in. When i received my order the wings were so small it was not worth the money i paid for. With the old owner they NEVER ran out of chicken. For a restaurant that sells only wings its hard to believe they sold out. Today i went in and order again, and not only were they completely out of soda but they were trying to give out store bought cans. the ranch was completely disgusting, this is not the ranch they served before, I found chunks of goop as if it was not thoroughly mixed. In my opinion Wingstop ranch WAS the best, now i dont know how I feel about going back. read more

Dirty sticky tables, trash on the ground and about 15 flys flying around. Definetly not what we expected..

My husband & I tried wingstop for the first time yesterday morning. A petite young lady talked me through various options and flavors and made it a good experience.... Sweet girl. We decided to go again tonight and the service was horrible which was dissatisfying. But, we will be returning!!!!! read more

I love Wingstop's BBQ wings. My club had a good experience partnering with them for a fundraiser.

This wingstop is a joke ! I've had 2 different times where I called and they answer put me on hold and either forget about me or hang up on me! I try to call back and they don't answer , earlier I called she put me on hold for 7min! I was still on hold when I walked in. The door and the girl says oh idk nobody is on hold but I'm clearly on hold , she doesn't apologize or even make eye contact with me , the last time I sat there for 45 min because the guy said it would be 15 min for my food and while I'm sitting there the workers are smoking weed in the back with the door open so the whole smell came inside and my kids could even smell it! All the guys that work there are so stoned at work they have a delay in time and can't even answer the phone ! And to top it off I sat there and watch the guys give there friend free food or discounted and free large drinks ! This place is a MESS I feel like it's never a good visit for me when I come in this place ! read more

Best place in town for wings...love coming in its always busy at night (which is nobody's fault) but workers always have my food on time

HORRIBLE HORRIBLE HORRIBLE SERVICE!! I went in and ordered the 6 piece meal and an extra soda for my friend. I waited over 25 minutes and everyone before me and after me got their orders, as well as the to go orders. When I approached the front and asked about my order, they took a while before coming out again and asked me again what I ordered. I told them the 6 piece meal and he asked what sauce, I thought shouldn't you already have the information on the receipt?? Finally after looking at my watch several times I just told them I wanted my money back. The guy who took my order and talked quickly and was hard to understand accent told me that he would get my order out in a 1 minute. I said no I waited too long and I have to go back to work, then he said 1 more minute and I'll have my entire order and I said no I want my money back. He gave me my money and I quickly left. Without any time to go over to Starbucks I had to return to work with no lunch. Never will be returning to this place again!! read more

I recently placed a to-go order at Wing Stop in Merced over the phone. The person taking the order indicated it would be ready in 15 minutes. I asked that they wait 5 minutes before beginning to prepare the order since I did not want my order to be cold. When I arrived, within 17 minutes of placing the order, the food was bagged and just sitting on the counter. I said to the older gentleman, "I hope the fries aren't cold," and his response was, "Me too!" I was taken aback by his curt remark. He then handed me three cups for drinks. I told him that I did not order drinks. I ordered wings and fries, but did not need drinks and made that clear on the phone when placing the order. The Wing Stop owner, as I later learned, stated, "I don't sell wings and fries to anyone unless they order a combo!" Again, I was surprised by the rudeness of this gentleman and his obvious statement, "I want to charge you as much as I possibly can! " Needless to say almost $40 later, cold fries and wings, drinks I didn't want/order/need and the rudest treatment I have ever received in my life, I am finished with Wing Stop! read more

THIS STORE NEEDS TO BE CLOSED!!! THEY ARE THE WORST!!!! IT'S HARD TO FIND A POSITIVE REVIEW!!! I called in an order and then got there within 10 min...they told me it would be ready in 15 min. over the phone. I got there and told them I had called in an order so she told me that she would let me know when it was ready. After 1/2 an hour of waiting and watching people come and go with their orders I asked why my order was taking so long? She said oh it's been sitting here....so now it's 45 min of waiting....I got my cold order and went home. I had order a box of 20 bone in chicken wings. I received 19...my husband and I split 10 & 10...so that didn't happen - on top of waiting forever...getting cold food...I was shorted on the wings. I called to complain about the whole ordeal the same day to the store and the girl manager said she would replace the order the next time I came there. So 2 weeks later, I came there to get my order and the man that looked like an owner refused to give me what the girl manager had promised me. He said he doesn't have a girl manager. So I called the corporate office and they said they would call the store and get this corrected. I never heard back from either the store or the corporate office - I tried calling the store 2 more times....he refused to make things right!!! Plus on top of that - everyone there was rude except for the girl I spoke with on the phone - the one the owner said didn't work there. The owner is a real jerk and is rude and doesn't know how important customer service is....NEVER AGAIN WILL I STEP FOOT IN THAT STORE!!!! read more

If I could give this place a negative 5 I would. I called an order in on Monday and confirmed everything was correct and when it would be ready. Then I drove 25 mins away from home to pick it up. Upon arrival I waited in line then again reconfirmed my order and paid for it. I was then handed my order and my drinks. I filled the cups with soda grabbed my order and was on my way. After driving home and opening the containers I realized that none of the food I ordered was there. Instead I got habanero wings I couldn't even eat much less feed my kids. At this point I'm frustrated and hungry. I don't wish to drive there and back again. I called the store and asked to speak to the manager. A woman then got on the line I explained my situation to her and she assured me she was writing it in their book and I was welcome to call on another day and they would give me my correct order free of charge no problem. I thanked her and kept my reciept. Today Thursday I called in right before leaving work to pick up my order. The so called manager answered the phone and I explained the situation. He then proceeded to tell me that he didn't see anything and there was nothing he could do. I told him that was not right and I had spoken to the manager and she assured me there would be no problems. He then told me he didn't know anything and hung up on me. I then drove to the location and again spoke to the same manager. After the same thing happening again I asked him for the corporate number he gave me a number and then said he didn't know and walked away from me completely ignoring me. I called the number given and someone who sounded like the managers wife answered I explained the situation and again got the same response as I had from him further more stating it was my responsibility to check my food and it was not their responsibility to ensure they gave me the correct order. I then asked her what the corporate number was and she said she was the corporation. I am completely beside myself and the level of blatant disrespect and the most horrendous customer service I have ever received. I am completely disappointed in these so called business owners and I cannot believe this is the way the conduct business. They had no problem accepting my money and every issue in resolving a mistake on their end with simple customer appreciation. Shame on you wing stop! I will be calling the actual corporate number tomorrow. read more

Let me just start by saying that customer service sucks !!!!!!!!! David needs to check himself cause as a paying customer i don't need no attitude. When ordering I asked for a family meal of fifty pieces of chicken where I was told I could only have four flavors which okay I understand now if I wanted another flavor I would have to pay extra which I don't mind but David goes on to say I couldn't do five flavors it had to be his way and I wanted rolls as one of my sides he goes on to say " I can't order rolls with the meal cause it would throw his inventory off" what the hell kind of business is that I'm like okay well can I order some rolls he replies that's extra at this point I'm irritated I reply YES I understand that then rolls his eyes as if I'm not paying for my meal then I go on to ask him to make ten wings as buffalo flavor he replies what's buffalo we only have mild or hot wings when in fact buffalo is on the menu . I was beyond freaking pissed but still decided to buy the order but this guy David sucks the owner must be desperate in employees to have this guy as a front end employee overall worst experience here ever and I've been to this restaurant on multiple occasions. read more

I used to love this place yet ever since the management changed at this location, the food has been terrible. I went here today with my co-workers for lunch and was pretty disappointed with the customer service and quality of food. The manager was up front taking all the orders (control freak) and was very rude. He left things out of all of our orders, and the portions were pathetic. When we went up to tell him what he left out of our order and he ignored us for a few minutes,( keep in mind we are on our lunch break) then acted like we were lying when we asked for the missing food. He also didn't give us receipts, so we had no physical proof of what we ordered. You can tell he is extremely cheap, they even got rid of the old soda machine that had a bunch of different flavors. Now there is only 6. The quality of the wings were okay, but the fries tasted old and reheated. There is no garbage cans for you to throw things away, which is strange. Because the food tasted so stale, It seems like the manager re-sells old food that was purchased by other customers. I've been to other wing stops and I never had an experience like this one. From now on when I want wing stop, I will have to go out of town to get it. read more