They're definitely under new management. This was the best wingstop I've ever had, and I've had Wingstop in east Texas next to LA border and in the metroplex in DFW. They were nice enough to tell me that my ranch was on the side inside the bag, I didn't even question them, they just told me. My food was not spilled, it was hot and literally the best Wingstop I have ever had. I was concerned with the poor reviews but the most recent one saying they actually had a good experience made me come. I can confidently say I'll be back. read more

Wingstop - 2 Garlic Parm Tenders, 2 Louisiana Rub Tenders, Regular Order of Seasoned Fries, 2 Ranch - Chicken Wings Near Me - Lubbock, Texas

They gave me the wrong order and nobody answered the phone all weekend. Two days later they talk to me about it and then interrogated me as if I was lying. Won't be going back. read more

I think they're under new management. The employees are respectful, and for the first time in a while, nothing was spilled in my bag. Everything tastes, great, the restaurant was clean, and my food was ready exactly when I was. I know there's a lot of bad reviews, but they do a pretty good job. read more

Wingstop - Chicken Wings Near Me - Lubbock, Texas

First time I went to Wing Stop and this one had two stars. I looked at the latest review and it was good. So we went. The service was good and they were slammed with care outs. We were going to eat there but it was so cold we took it home. The food was great! We will go back and the stars need to go up. read more

I had an online order and they missed half my order I was really disappointed. This is the second time this has happened .

This was, without a doubt, one of the worst dining experiences I've ever had. If I could rate this place negative stars, I would. First off, it took over 40 minutes to get my food. FORTY. MINUTES. For tenders. And when they finally handed it over, it was ice cold--as if it had been sitting there the entire time while the staff stood around doing absolutely nothing. I could've microwaved frozen tenders at home and had a better meal in less than half the time. But the real disaster? The staff, specifically the so-called "manager" Destiny (per the receipt). Not only was she completely incompetent, but she also had the worst attitude I've ever encountered in a restaurant setting. She was rude from the start, getting mad at us for asking for an update on our food after waiting for so long, but the moment that sealed the deal was when we started cleaning our own table (something we didn't even have to do), and she rushed over just to insult us. Her exact words? "I'll do it because y'all don't look like the people to clean it," as she snatched receipts and trash out of our hands with extreme attitude. Excuse me? Who talks to paying customers like that? The food was terrible. The service was even worse. And Destiny? An absolute embarrassment to customer service. If this is the kind of management Wingstop hires, it explains why the entire place was a disaster. I wouldn't eat here again if they were giving the food away for free. Do yourself a favor and go literally anywhere else. read more

Ive given this location a few chances and I think this was my last straw. * The first time I ordered, my wings were all spilled in the bag and not packaged up so a lot of the sauce came off. Annoying, but not horrible. * Then, I tried again and had to wait AN HOUR AND A HALF after their app said it was ready, but it was a Friday night and I understand things get busy. * Finally, I ordered wings to watch the National Championship with and I go to pick up my order when it's "ready", and they're OUT OF BONELESS WINGS. So after waiting 20 or so minutes (because more are on the way apparently) I ask if I could just get bone in (because now I'm missing the game) and they say no. A refund could take up to TEN BUSINESS DAYS. Im not waiting two weeks for a refund. * Now, I'm stuck here and they don't even have the game on TV. plus the employees are playing bad music on a speaker in the kitchen, so it's just frustrating. how do you run out of wings and have wait times approaching two hours ? how when you run out of food, you can't provide any solution to PAID customers? when there's a big game on, you could at least put it on the TV but it's just off. This is sad and inefficient. read more

The wings were OK. The service wasn't that great. They forgot the veggies and when I went back and asked for them the girl went back and told someone making the wings and then I waited an extra five minutes for them. There was no apology for forgetting them and it made me wonder how many people that were getting their food DoorDash or ordering them and picking them up was not getting their complete order, they're not putting things like that on an order that is eating in the restaurant that they must not be doing it for a lot of people. The tables were dirty and hadn't been busted. They weren't that busy I would've understood if they were. I won't be back to this Wingstop. I'll try another one to see if it's any better. read more

The wings tasted old and were hard. I order the 10piece . The place smelled like old mop water. I did receive my order fast. read more

Worst restaurant in Lubbock by far from the staff to the food to the coldness of my wings. I am highly disappointed. I love wingstop. I love the this location has put a sour taste in my mouth. I ordered a 10 piece bone in drums only well done with a medium fry I did not receive my fry. I got my wings cold and not well done usually the service is amazing in other locations although every single time I've come to this location. Something has been wrong with my order. The staff needs to do better and I need to handle situation better. I tried to call the store although nobody was answering. I called five times and no answer. I will not be returning back to the store. read more

We will never be going to this one again. We ordered 2 6piece meals with drinks on the app. Waited 30 min before going to pick it up. When we got there, still waited another 30 min before we got our food. When my food was ready, I checked the bag and didn't see fries but I saw that there were two big platters folded so I thought "ok they must have switched it up and put the fries and ranch in there and closed it". Well I get to my car, I opened it up and to my surprise there were no fries or ranch. I took my food back in there and told the ride ladies at the front I didn't get my fries or ranch and the Mexican girl swore she put them in there. Uh no ma'am you didn't. I think she got mine mixed with someone else. She got attitude and acted like we stole some fries so our fries were replaced but ranch was not. I asked for ranch and they ignored me. That wasn't the first time they have done this to someone. I saw the same thing happe couple weeks ago where they missed fries and got attitude. This place has changed at the evening time. This place is a joke!! And I couldn't eat all my food bc they drenched it with a lot of salt! read more

I stopped in for dinner just before 8 PM and was met with disappointment. There was no one at the register to greet me, and the restaurant was in poor condition--the floor was filthy, and all of the tables and chairs were pushed to the back, leaving nowhere to sit. This was especially surprising given that the restaurant wasn't scheduled to close for another three hours. This experience has discouraged me from returning to this location. Unfortunately, this is the second Wingstop location in Lubbock where I've encountered the same issues, which suggests this may be a common problem across the franchise. read more

The didn't have all wings flavors available also very low on drinks flavors. Also very rude to me and my friends read more

Wingstop - Drink options - Chicken Wings Near Me - Lubbock, Texas

Food is consistently good just like most Wingstops. This location in particular will take over an hour to make your food nearly every time.

Rude and inconsiderate worker and manager. I placed an order online and called back within the first 10min or so to ask them to hold on to making the order until i called back so i wouldn't get cold food. The lady that answered said the order was already made and they would not remake it. I asked for a refund and she told me no. She got with her manager and the manager said they would not do either so if i wanted to pick it up or not, my order would be sitting there... who does that!?!? Their customer service was not there and didnt care about helping or making the customer happy. read more

Ate at wing stop on slide Very dissatisfied with our food fries were cold and wings were warm full of grease. Only good thing was our coke. read more

Out of French fries but still accepting orders for them online. Rude customer service on top of it all. Not sure how a franchise can continue to mess up this bad! read more

they didn't have all flavors of the wings and the don't have hardly drinks they were very disrespectful to me and friends read more

Wingstop - drinks Fountain Drink Fountain Drink Fountain Drink - Chicken Wings Near Me - Lubbock, Texas

I always have pleasant experiences at this location. They always accommodate making the wings and fries well done, which is very much appreciated. Staff has never disappointed! read more

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What a complete shithole. They weren't busy and the trays were stacked at the counter, the tables were dirty and the floor doesn't look like it's EVER been cleaned. The windows were smudged and gross. Service took entirely took long as the employees talked and laughed behind the counter. I'm not sure who owns these stores, but I have been at other WingStops around the country that are nothing like this dump. People were coming in as we were leaving and there wasn't a clean table to be had...again, not busy with employees just talking away. This experience was so gross, it makes me doubt all WingStops. Stay away! read more

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Ridiculous wait times. You can't get through on the phone to place an order because the employees just don't answer. They sit behind the counter laughing and completely disregarding their job even though there's orders to be taken and cleaning that definitely needs to be done. Management seriously needs to get ahold of employees. read more

Took forever for them to get the order out. Wings way over cooked. Almost inedible and also they gave me carrot shavings like for real?? Avoid this location read more

Wingstop - Carrot shavings?? - Chicken Wings Near Me - Lubbock, Texas

Horrible experience. Ordered online, told us the order would be ready at a certain time. We got there and had to wait forever for our food. That's fine, not too big of a problem. Got home, half of our food was missing. Tried to call but the lines were busy. Drove back, (20 min drive) to wait 30 minutes to get the rest of our food. Finally got to eat and it was so disgusting and salty we had to throw it away. We aren't ones to complain about a meal, food is food, but it made us sick. I should have read the reviews first. read more

Terrible experience. Food was ordered at 4:00 pm to deliver at 6:00 pm. They chose to use DoorDash and it did not deliver until 7:00 pm. DoorDash blamed WingStop and WingStop blamed DoorDash. Phone line was busy, so could not check on food. Called twice for a refund and to speak to manager. They were extremely rude and never returned my call. I will not buy from them again. read more

Not the cleanest establishment &very small seating area, but otherwise it was good. Food is fresh and tastes good. Affordable prices. Fast & friendly service. read more

Wingstop - Parmesan, original, and Hawaiian wings. Fries and veggies as sides. Served with yummy ranch for dipping. - Chicken Wings Near Me - Lubbock, Texas

They would not let me in and of course they all had masks and I turned around and almost changed my Mind. However very nice lady ran out and got my order. Great service and still great food! 5 stars! read more

First of all I waited 45 mins waiting for someone to get on the phone then the guy puts me on hold for more than 20 mins so then I hung up!! This place is going down the slow service ans the customer service is total garbage! I will stay with Buffalo Wild Wings who actual have it together!! Don't go here ! Bad all Around! read more

They just don't answer the phone when they don't want to. This location has always had a "take it or leave it" attitude. I wonder if Troy Aikman would put up with it. Hell he might. I hear he owns a piece of it. Called at 9:30 for pickup when closing is at 10. I would have said ok if they said they weren't taking orders anymore, not a big deal. But very disrespectful towards customers to just put them on hold and never answer again. I won't waste my time on Wingstop anymore read more

Excellent customer service today. Got my order to-go in less than 15 minutes (from home to shop and back out the door). The place was clean and smelled like it had been cleaned. I made it out spending under 14$ for myself. Always happy with the Cajun and Mango Habanero wings and the fries dusted with some Cajun spice! Congrats on the improvement! Again, I'll probably stick to ordering online but overall 100% better experience coming in today! read more

The staff is rude and there is always a 2 hour wait. All you serve is wings you would think that they would have them available.

THE WORST wing stop I have ever tried to order from. I called 12 times!!!! Got put on hold every time. I showed up at the store and NO ONE WAS EVEN THERE. I was told the phone hadn't rang. And then it would be a 45 minute wait. Absolutely not. No fried chicken wings are worth the hassle. Don't. Do. It. read more

Food is good but an order takes 30 minutes, they don't answer the phone and online ordering doesn't work either. The ladies at the front wore earphones while taking the orders and seemed generally bugged that we were Ordering food. I'm sure I'll come back for the food...but the service could be much much better. read more

This is crazy. I placed my order at 4:30. I was told it would be ready in 25 minutes. At 5pm I called and let them know I was there to pick up my food. The person on the phone said it would be 25 minutes. Ok. So I waited another 40 minutes. I called again and the person on the phone said that they didn't even have my order anymore. Avoid this location. read more

Pretty frustrating experience. Loud music in the kitchen, which is usually okay but it made ordering difficult. The cashier was in the kitchen seemingly hanging out for a while before coming to the front to take my order. Placed the order, paid, received the food and then was told they didn't have enough corn on the cob so they gave me extra fries. I didn't understand what she was saying due to the music. Then when I got home I understood that she gave me fries in place of my corn on the cob. I didn't want fries to begin with. Also, the little corn I did get wasn't seasoned at all.Super sloppy service, enough to where I've learned to make the corn on the cob bits with seasoning myself at home. read more

We ordered from door dash at 6:49 PM. It's now 8:37. We still don't have our food. The poor door dasher has been waiting forever. This is ridiculous. read more

This place has to have the worst people working in all the restaurants in Lubbock. If the meal isn't wrong it takes at least 30-40 minutes. People are not friendly at all, and it seems like they would be suited to work where they don't wait on people. Stay clear of this place! read more

Service was very poor. I understand not having patrons inside the store but there should be a better way to get the orders to customers than having an employee run from car to car taking names and then trying to remember where the customer is parked when their order is ready. It took over an hour to get a 10 piece wing meal with fries. Unacceptable!! Won't be back! Join the 21st century please. Update your technology to serve clients more efficiently with regard to notifying them when their order is ready. read more

You got two stars just two stars for the amazing food... Lady that took our money couldn't smile couldn't say thank you if you're having a bad day go have a bad day somewhere else don't have time for it. I just spent $45 on food and all you can do is just stare and bark at me. I will be looking for a different wing place if I can find it I'd rather eat bad wings and have good service. I was there July 3 at 6:00 PM read more

I love wing stop. I have eaten in various locations over the past ten years. This was some of the worst service I have had in a very long time! It took 45 minutes to get our food. They forgot about it and didn't even apologize. I will not be coming back to this location. Love the wings, hate the service! read more

I love their food, but they were very unprepared, unorganized and understaffed for super bowl Sunday. I ordered a day in advance hoping to alleviate the last minute rush. Order due at 4:45. Arrived to be told it was be another 50-60 minutes. Called back at 6:15. Order was still on the line. Finally received it about 6:40 two hours later. I definitely wasn't the only one upset and hated the comments the gal bringing our orders had to endure. But this place needs much more planning for these busy days! Bad management! read more