This location is HORRIBLE!!!!! Just received my 10 pcs order via Uber - (5) pc Cajun & (5) pc Lemon Pepper. 1. The order was wrong, gave me all Cajun. 2. (5) pieces of the Cajun wings were burnt and ice cold, which was very strange. Had to throw them away. Don't waste your time or money!!!! read more

Wingstop - Burnt and overcooked, but ice cold wings. The fact that I was charged for this is diabolical. - Chicken Wings Near Me - Lancaster, Texas

Horrible! Go to another store! I ordered my food two hours in advance and my food still wasn't ready. I had to wait 30 mins. My order was missing 12 wings when I got home! read more

Miracle provided great customer service while taking my order. Her patience, friendly attitude and professionalism made the whole experience smooth and enjoyable. She definitely deserves recognition for the great job she does. read more

If I could give less stars I would. Terrible service and wait. Have ordered several times and never on time with +20 min wait no matter how in advance you order. read more

I will never order from here again. I placed my order at 4:30 my order was done at 6:00pm. All ordered was fries and Cajun corn. When I get home to look at my corn it's still frozen. They should just close this place down. Terrible NO STARS read more

Somebody at this Wingstop has a hard time with reading comprehension, just read what people order, and literally just put the fries in the bag bro. It's so simple, you don't even have to cook, I hope the manager shows this to whoever's packing orders because honestly the whole staff seems trash both evening and nighshift. read more

The wings still have feathers on them. Last rime they were helf cooked. I HATE IT HERE!!! read more

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I placed an order and it was incorrect. I called to the location and was placed on hold for 5 minutes only for the manager to come to the phone and be rude and hang up before I could place the correct order. I went back and spoke with a manager who was very rude and unprofessional. Instead of her trying to correct the order, she was unconcerned and unbothered. On a scale of 1-10 her customer service is 0. read more

Workers fraternizing instead of working. Got greeted after minutes of entering, was told my order was still being worked on. Waited for my food past the time the app had told me it was ready. Saw two bags sitting by the talking coworkers, let them know I had to cancel the order because I was in a hurry and needed to leave asap. One of those two bags that was sitting there for the past 10 minutes turned out to be mine. Horrible service, very ghetto. read more

Usually I order from the Red Oak location and here is why... I work from home and on 5/6/22 I called in my order. About and hour later I went to pick it up . When I got home half of my order was wrong. They gave me the wrong flavor. Immediately I called the location and the lady recognized my order since I just left. She then proceeded to tell me not to eat it and bring it back to prove that the order was wrong ! So not only would I have to find something else to eat for myself but my kid who is home with me too. How inconvenient is that ?! Now the very few times there was an issue with my order at the Red Oak location, I'd call and say what's wrong . They apologize and then put my name and order total in a "credit book" that way at MY CONVENIENCE I could come back and get my correct order. Never have I ever been ask to bring the food back to prove YOUR MISTAKE. This very reason is why I do not order from this location frequently anymore. Service level and attitudes of works are sub par. read more

Wingstop - RECEIPT - Chicken Wings Near Me - Lancaster, Texas

I ordered lemon pepper 5pc chicken tender combo and got Korean bbq, it is not the first time getting an order wrong from this place the staff should do better! read more

If I was able to give no stars I would. First I watched an employee come from the back use the drink machine then go back to handling food with no gloves. I ordered my food online at 12p and was told 15-20 mins. It is now 1p and my food has been remade 3 times. When requested a refund they took the food and said I will have to send it in when it is opened mon-friday to send and ask for permission to refund. I was told that I would leave with no food and no money. Never heard this before to process a refund. They needed to get permission but since it's the weekend I would have to wait for Monday-Friday times. Meaning I would even know if my refund was processed. The employees were rude though they messed up my order. I've had to wait over an hour while I completed an online order. Never will they ever get any more business from me! On top of this guy in the photo touching my carrots and fries with his bare hands. read more

Wingstop - No gloves on employees physically touching food. - Chicken Wings Near Me - Lancaster, Texas

Terrible service they had the music extremely loud. I had ordered my food an hour prior to being there and still had to wait on them to remake my food for whatever reason absolutely unacceptable and will not be spending my money there anymore. read more

This Restaurant is absolutely Disgusting The Manager,Staff,CashierThey don't care about your food or getting your order correct in a Timely manner!The Kirche area if filthy the over book orders and DONOT HAVE GOOD CUSTOMER SERVICE....... read more

Wingstop - Zoom in to see how Salmonella and Food Poisioning Spread!!!!! - Chicken Wings Near Me - Lancaster, Texas

I will not be coming to this location again. I called in a order and was told my order would be ready in 20 mins and it's almost been 45 mins. A customer addressed his dissatisfaction with the service to the manager and the way she handled the situation was very unprofessional. The manager does not have management or communication skills whatsoever. Hour Update: It took an hour to get my food and though the manager explained that they were 4 workers short (they had 4 working) you should not give unreasonable times to your customers knowing that you are short staff. Also, my wings taste HORRIBLE no flavor at all and they taste as if they did not allow the grease to drain after they were cooked... the only flavor I was able to taste was the grease I could only eat 1. read more

Wingstop - Chicken Wings Near Me - Lancaster, Texas

This is thee worst wing stop I've been too. I've tried several times too see if they are consistently slow and lie about my online order being done on the app but not ready when I get in. This is the 3rd time they've said the order is complete and they haven't even started on the order. I ordered online at 759p, order complete on the app at 818. 830p still nit ready. Management and corporate need too know about this location and as a stock holder I'll definitely be contacting them about this ONE particular location read more

Un lugar prácticamente rasista.no saludan d buena gana y t ven como apestado ! Parece k fuere un lugar exclusivo para gente d color ! Hay muchos empleados todos platicando y viendo los cell , el cliente ni lo voltean a ver !!! Ase 8 días k fui , paso u una hora y no m Daban la orden .cuando pregunte no tenían ni mi ticket ! Despues d 20 min pedi mi reembolso y nadie sabía aserlo !!! Ya pasaron 8 días y asta ahorita no lo he recobido !!! Malisima atención !!! Para Ellos los clientes no importan ! Todos caminan d un lado a otro y tu comida no t la dan !!! read more

This location does not like to replace missing items when clearly they see they are at fault. Also, when it is suggested if they check the cameras to prove that they didn't give you all your items they say they do not have access to them. Manager does not believe in customer satisfaction and will go back and forth with you about order replacement. When asked if I could have the corporate number the manager advised me I will need to look it up myself because she does not know it. I will not be patronizing the Lancaster Texas store anymore. read more

The worst Wingstop I have ever been to it takes about two hours to get your damn food everybody's walking around in the back not even trying to get the orders out I will never come to this place again read more

horrible service takes forever no sauce on wings and half full ranch. ordered online and got there when they said it was ready and told me to wait 30 more minutes. never coming back. by the way not the first time i've had these issues with this location read more

Wingstop - half full ranch - Chicken Wings Near Me - Lancaster, Texas

The food here is absolutely amazing. The staff was funny and full of energy. I had a great experience here.

I ordered a carry out order and waiting literally an hour and a half to get my food! Employees are rude and worthless! DO NOT ORDER ANYTHING FROM HERE! read more

If I could give them 0 stars I would. Worst wing stop in town it's always something. They never pick up the phone. Customer service is beyond bad. Hours late on delivery. I mean the list could go on and on Just don't even waste yo time or money at this place read more

Customer service was awful! Literally waited an hour for my food. They had to re-make it because another customer took it!

This was the worst food ever, chicken sandwich/6pc wing combo. I asked for extra seasoning on fries and got none. Waited 19 mins inside and tried calling back to report order NO ANSWER/RESPONSE. I will never go back to this location again, will continue going to Red Oak read more

Avoid this place at all cost. Very unprofessional, can't cook wings, treat people with no compassion, and a disgrace to Wingstop Franchises across the world. Go to wingsworld across the street. They have employees who will argue with you and don't put in a complaint the management team and ownership does 0 zero and rush you off the phone. Filled my entire box full of sauce and it spills and said they will nothing about it. Sorry excuse for people. read more

Wingstop - Chicken Wings Near Me - Lancaster, Texas

This location is very unprofessional, slow, and rude. It's sad to have to drive to another location, because the location in your own city can't get it together. Every time I order online I wait an additional 20-30 minutes never fails. read more

Got really bad food poisoning. Not sure if it was the wings or the blue cheese dip but I got very sick after eating

Worst service I've experienced at Wingstop, First time at this location and it left a horrible impression. I'm not sure if it was cause they were black but the workers did not give a damn about anything! Went inside and was told my order would be ready in 5 minutes, I waited 15 minutes and not one worker had helped me, so I go up to the counter and ask if the order was ready and the worker looked back for 3 minutes and told me she couldn't find the order. I asked them how can they not find it when they were making it 15 min ago and she just acted so careless and shrugged it off! What made me more irritated is the fact there was a sheet of paper for delivery drivers to sign, in order to verify that the driver took the correct meal at the noted time, and they were not enforcing it! Someone came and took my order just like that! And the workers didn't give a damn. I would never order or eat here at this location in a lifetime. The worst staff and from other reviews the food doesn't look good either... read more

my wings were literally sitting in oil the fries weren't cut right plus they didn't even put my LARGE RANCH don't waste your money at this LOCATION read more

I swear black women are rude at this restaurant location I called and I order wings through DoorDash this young lady had attitude with me and acting like smartass and hung up on me and put me on endless hold and I never got hold of a manager read more

I will not visiting this establishment again...customer service is ghetto and unprofessional. Ordered online and still had to wait when I arrived to pickup. They didn't offer an apology or anything, the manager and staff were rude. read more

I have been coming to this location for a while now but I have been noticing that even if I ordered online I still have to wait. I come in at the time they tell me it's going to be ready but then I have to wait another 20 minutes for it to be ready. read more

I typically don't have an issue waiting for my food but on 6/29/17 I was in a bit of a time crunch. I placed the order online at 6:09pm and was given a pick up time of 6:25pm. When I arrived my food wasn't done. I was told on 3 separate occasions that my order was next. Other patrons who ordered after I arrived began receiving their food. The manager, Tasha, told me my next order would comped since there was clearly an issue. I asked for that in writing and I received it. Fast forward to today 7/5/17 not even a full week later. I get back in town from a weekend trip and call wingstop to place my order and was told by an employee and the manager on duty that even though I have the signed receipt and it was less than a week ago because Tasha doesn't work there anymore they won't honor it. That news probably wouldn't have been so insulting had the manager not been extremely rude and laughed about it multiple times while telling me "Tasha don't work here. She hasn't been here in a few days". The over an hour it took to get my order (which couldn't be refunded at the time for some reason), the lack of customer service both in person and over the phone, and the inability to honor what I was told (and have written proof of) is absolutely asinine. read more

This location just opened not to long ago. Service is slow, building is tiny, and rolls were like a nasty tasting pancakes(flat as hell and not to mention dry.) it was suppose to take 15 minutes and ended up being around 45-50 minutes. Defiantly did not leave a good impression with me. Staff seemed like they didn't know what they were doing. Food was not good. For $20 I rather take my business somewhere I know is going to be good and have consistency. read more

Wingstop - You can barely tell from the angle that I took the picture but the rolls is flat and very dry - Chicken Wings Near Me - Lancaster, Texas

I wish I could leave zero. Rude first wing stop I went to and was disappointed. Andrea first says you can't get wings the way you want them because corporate says you can change flavors yet she said she is a franchise. I'm sorry but for you to be a franchise you are able to assist the customers. Guess that's what I get for trying to go to Lancaster let me go to the DeSoto one where my money is respected read more

Ordered wings online.They were supposed to be ready in 21-26 minutes.That was at 9:35 it is currently 10:51.I have no wings!Service use to be good,now it's horrible. read more

Ok I ordered wings at a certain time, they told me it would take 20 to 25 minutes, got there and it wasn't ready! Still waited and the whole time my order had been ready and just sitting there! Finally got the order and the whole order was wrong when it was brought home,looked in the bag no fries! I always order from here but never again! read more

This wing stop has horrible service, I ordered 30 wing combo and received the wings with lots oil in bottom of container and the oil all over the bag. The management does not want to review my money. I have had poor several times before. I will start to cook my own before I go back here read more

This place is REALLY slow! If you want to wait an hour for your food, this is the place. Even if there are less than three people waiting on their food, you will wait a solid 30 minutes. Some management restructuring definitely needs to take place! read more