I just did an online order for pick up. I was able to park pick up my food, grab my things and even add in a ranch order. The gentleman who was running the cash register took care of me, communicated with me and everything went well. I would definitely order from this place again, and definitely an online order. Make things a lot easier and faster. i would recommend this place read more

Quick! App is easy to use! Fast service! Food was hot and tasty! They're not always timely but on calm Sunday you can get in and out of this fast food environment. Nice staff. Gave me a drink for waiting read more

Wingstop - Cajun Seasoned Fries - Chicken Wings Near Me - Grand Rapids, Michigan

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We had heard about the two free wing deal going on so for lunch my husband and I stopped in. We were very excited to try the flavors unfortunately they didn't have garlic Parmesan so I went with Korean barbecue and my husband went with the original. Two workers were very busy with orders and we were grateful for the delicious food. The area is clean with the menu visible. Drink station off to the side. The tenders were delicious. Thank you Wingstop! read more

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Service was good but the wings were tough/chewy. Korean wings had this nasty looking black coating. Disgusting! read more

Horrible. Literally let someone take my food without confirming the order then continued to let 4 other dashers go there without informing me. I waited until 12:15 am and called them 4 times with no answer prior to them closing. read more

Very disappointed with this location. We've tried every location in Grand Rapids and have never seen this. There was a huge pool of grease/ sauce in the crispy tender "dry rub" - Louisiana rub. My wrong combo was also drowning and cold after being 2 minutes after pickup time.. We couldn't even eat anything. read more

Wingstop - This is what you get when you order "crispy" tenders in "dry" rub all the food was cold and soaked in this grease/sauce combo. - Chicken Wings Near Me - Grand Rapids, Michigan

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We have only ordered on line from Wingstop. Of our 4 experiences on 2 occasions they got the order wrong. The first time the manager was "unavailable" and they were "Sure sorry". We're reasonable people. Mistakes happen and, the manager might have "stepped out" for the moment. We ordered again yesterday. Again the order was wrong, REALLY wrong this time. My wife was really hungry so she ate it anyway. Will we give them a third strike? Not for quite a while. I'm sure there's alternatives. Such a shame. read more

I hate this place they nasty and nobody ever work every body got attitude never answer the phone or cook the fries right. Last time I was there i got really sick. I'll give them a chance here and there, but they still seem to fail to me. Remember, this is my opinion in my experience. read more

I'm always looking for wing places and wanted to try Wingstop for the first time last fall. I was able to order online which was really easy and convenient. I like to try a little bit of everything at wing places, so I ordered some traditional wings, boneless wings, fries, and chicken tenders. I got some of the tenders naked, and also tried the Cajun seasoning, original hot, hickory smoked BBQ, and Spicy Korean Q sauces. The order was ready right when I requested, but ended up missing a drink that was supposed to come with the combo. A bit of a bummer, but my fault for not checking before we got home. The food was all hot and packaged really well, with different foil compartments for different sauced items in the same container. They also included a lot of ketchup packets, wet wipes, and silverware. The total was $30 and it was a lot of food! We had a bunch of leftovers. Here's my official ranking of each of the items (sauces separately, for science): 1. Chicken tenders (pretty meaty and good breading ratio) 2. Traditional wings (some of the wings were really tiny, but they were cooked well) 3. Boneless wings (these were actually probably tied for second - big meaty chunks!) 1. Spicy Korean Q: a little bit of a kick 2. hickory smoked BBQ: classic BBQ flavor, not too sweet 3. original hot 4. Cajun seasoning: didn't like this one at all, too much oregano for me Overall I was really pleased with the food and would probably order there again in the future if our regular local places weren't open. read more

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Food is made fast, hot, and pickup is easy. On Super Bowl they had the biggest chicken wings I had ever seen! Service is quick and courteous. read more

Wingstop - Chicken Wings Near Me - Grand Rapids, Michigan

Everytime I order from this location they forget something. This time these dumbasses forgot 90% of my meal. This place needs to be shut down for good as it looks like there is A LOT of people who have gone through similar experiences. read more

I was absolutely excited to try this place. I mean you don't even UNDERSTAND the hype, I was so excited. Annnnd after all that it was "ehh" I got the Hickory Smoked BBQ chicken sandwich combo. Now it comes with fries and a drink. I got the regular fries and ranch to dip them in because, if you haven't heard.... "Wingstop ranch is TOP TIER" . My husband got an 8 piece boneless wings, 4 were Hickory Smoked BBQ and 4 were Garlic Parmesan. He said they were "pretty good". He loved the fries. My sandwich was just, basic. Way to sweet and they buried that sandwich in sauce. When I tell you buried I mean lol you couldn't see chicken until I wiped it off. Way to sweet. The fries were basic, hand cut fries, not fresh but frozen so they're "ok" some weren't quiet done. I was pretty let down. We came all the way from Battle Creek. Thankfully not just for WingStop. ‍ ya win some ya loose some. It's not horrible. But honestly I've had better in the frozen section at meijer. The workers could use a class in customer service. They barely looked our way, we walked in and they didn't say a thing to us. Kind of awkward. He finally came over to take our order with his mask half on (idc about him wearing a mask) but it muffled everything he said.... We could barely understand him at all... not very professional. I won't come again and I definitely won't go out of my way. read more

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I ordered delivery from here. I ordered tenders, cheese fries, corn, and a coke. I only got the wings. The coke was not coke it looked like fucking piss. I tried calling the store and was hung up several times while it was ringing. I reached out to wingstop themselves in a email with no response. Wasted $40 with no reimbursement, total scam. Please go to wing kingz instead read more

I'm going to make this very simple. WingStop Suck! I should have known something was wrong when I walked in and smelled what I can only describe as a mixture of something rancid mixed with motor oil. My food tasted exactly like what I was smelling. This was my first time eating there so I didn't know what to order so I settled for 5 spicy Koren and 5 Garlic parmesan bone-in wings (traditional) combo. The girl failed to tell me that the ice machine wasn't working for the soda that came with the combo. All I can say is those are the worse wings that I have ever eaten. I will keep the location of the store private. I'm not one to openly complain about anything but this spot was pretty bad. I also know that Wingstop doesn't own the property in the plaza, but the employees should be responsible for picking up the trash that's right in front of the door instead of walking through it. read more

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The food was extremely gross to the point it was inedible, there was around 1/2 cup of grease that pooled in each of our order, the seasoning only covered 1/4th of the chicken tenders we ordered. The service took an extra 20 minutes to complete. The people infront of us had their order done wrong 2 times while we were there. The floors were extremely sticky as well. read more

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Fast service great food food is fresh and tastes great. Friendly costumer service Korean read more

Wingstop - Chicken Wings Near Me - Grand Rapids, Michigan

I'm getting really tired of supporting these businesses. We are suppose to be taking care of them, but they keep ripping us off. These flavorless wings were all dried out , as big as my pinky, and very pricey. 15 bone in and a small drink $20 with a 20 minute wait. I didn't think anyone could be worse than Buffalo Wild Wings, well I found worse. I Don't recommend this place and will never go back. Just my opinion read more

Wingstop - Inside counter - Chicken Wings Near Me - Grand Rapids, Michigan

The atmosphere is clean and spacious for it's true size. You walk up to the counter to order. You can dine in or carry out. The have a freestyle Coke machine. I ordered some boneless wings in Hickory BBQ and some in Louisiana Rub. The chicken itself was decent, however I hated both the bbq and the rub. The bbq was too bold and suprisingly a little spicy, it overpowered Ranch. The Rub felt like it was being pulled in 5 directions, and none of them in harmony. I also ordered some cajun corn. This was good just too much cajun seasoning. The service was good. Overall I would give them 2 stars. I didn't even finish the chicken. Would I return? No. read more

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To Much Lemon Pepper Sauce on Sandwich Was Expecting Better First time Trying don't think I'll Buy again To Much Lemon Pepper Sauce on Sandwich Was Expecting Better First time Trying don't think I'll Buy again To Much Lemon Pepper Sauce on Sandwich Was Expecting Better First time Trying don't think I'll Buy again read more

Such a bad experience. Ordered online an hour ahead and got there and waited in line forever. Then when I got to the register the guy ignored me while counting money for 5 minutes then walked away. Waited another 15 and still nobody at the front to help all the customers. Finally went and tried to get my cold food off the rack myself, that I already paid for, and was yelled at by someone. They finally gave me my $90 worth of old cold food, and it was all soggy and inedible. Threw it away. I would have complained and asked them to remake but nobody working was even paying attention to customers and couldn't care less about the horrible service. The kitchen was a mess to boot. Stay away. read more

Walked in and waited a few minutes for them to take my order. Then I waited 20 minutes to get my food after ordering. Employees were just standing and talking. I should not have to wait 20 minutes for food that is $20. read more

It's Saturday 6:00 on a Saturday Night and my buddy & I wanted wings. He calls - and the girl on the phone was a mumbling mess. We failed to communicate an order - so my buddy said we would stop in. We do, and met mumbles ! Placed our order for 30 Wings....and wait....for 25 mins. During that time - mumbles disappears and about 2 orders came out of the back. The manager came out and was clueless. He said it would be 25 more minutes until our order was ready. 45 mins for wings.....AT A PLACE THAT ONLY SERVES WINGS. Come on man! I don't recall ever seeing a staff this inept at a fast food place! How are you not ready to crank out wings at a WING STOP at 6pm on a Saturday night ?? We insisted on our money back and went to Taco Bell. I STRONGLY urge you to stay away from this business. The Taco Bell down the street.....5 Stars! read more

The wings are good, fries were cold and soggy. The workers were yelling back and playing behind the counter. The drink/ condiment bar was so messy and the floor was sticky. read more

Wingstop - Condiment bar - Chicken Wings Near Me - Grand Rapids, Michigan

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The middle age women working who appears to be the manager away is extremely rude to all customers even when at fault. Whoever owns this establishment would be better off without her after witnessing how rudely she was handling all Customers including myself. I recommend using a different wing stop location rather than dealing with this miserable old Karen. read more

Change Your Garlic Parmesan recipe. I was enjoying my Wing Stop and everything had order was up to par except for my Garlic Parmesan wings. All I could taste was parmesan. When I eat Garlic Parmesan wings I expect Garlic in my Parmesan, but there was no such garlic. And I mean no Garlic at all. read more

Service is so slow all employees do is look at their phones and chat with each other, horrible experience

Prompt service, very polite... nice employees, ate inside and the tables and restaurant was clean.

Wouldn't recommend coming here if you only have cash they don't accept cash which I find ridiculous came from out of town to come see my sister graduate and didn't want to accept cash even though I offered to spend the whole $100 bill and they still denied the service . read more

The wings here are pretty good and so are the fries. Although this place dose have there bad days, but that's rare. read more

Wingstop - Lemon Pepper and Garlic Parmesan wing and Seasoned Fries with a side of Cheese Sauce - Chicken Wings Near Me - Grand Rapids, Michigan

Worst customer service experience ever! You are totally ignored and workers are indifferent to anyone waiting to order in store. And while you wait, you get to listen to kitchen workers swearing at each other! Will never set foot in this place again! read more

I Ordered food from the 28th/Burlingame store and the service was VERY Poor. I was told my order would be ready in 15-20 mins, it took them 40 mins to have my order ready ( six wings), the cashier wanted to argue with me about giving me a refund for my food. The Management Service was just as Poor when I spoke with him regarding the issue. I Took my friend there today and it's been a Significant turn around in there. The Customer Service was Great, store was smelling Clean, and her order was fresh and on time. The new manager is really taking things serious I see and I Like that. Wanted to leave a Zero rating for my last encounter here, but this encounter today was BETTER Than any other time I've come in and now I can give them five stars for the excellent service. Thank you New Manager read more

We had to wait 20 minutes longer than told for our order. Trash everywhere. Tiny wings and soggy fries.

Great wings! However, no ketchup or salt for fries. Ask for fries to be crispy & they were not!

Filthy as hell, flys, garbage in and out. Garbage all around, smells bad like he place hasn't been in weeks... I could not eat there. If this is how they take care of the restaurant, just imagine how nasty the food has to be... UCK!!! read more

Came here at about 11pm in a Friday night. Compared to other Wingstops I've been to (in California) this is the cleanest one I've seen. The staff was very attentive and took orders all the way up until closing. The owners of the franchise were working alongside their employees. We tried some of their 25th anniversary flavors. Atomic BBQ, Atomic Lemon Pepper, and Atomic Mango. They were REALLY spicy, but in a good way. Also doubled down with the atomic ranch. All and all, we came here for spicy and we got it. I wish they took Apple Pay and either offered a (basic) loyalty program or targeted e-saver coupons to drive more customer trips. This however is not the fault of the individual franchise. 10/10 would come back. read more

First time going and it was absolutely delicious! The food and service was really good! Would definitely go back!

Garlic Parm boneless extra crispy! 12/10! Great service, fast, great sauce flavors.

Whenever I'm in the area I make a stop here as this is the closest to my house in Muskegon. Way better wings and way better service than Buffalo Wild Wings. Two different types of restaurants, I get it, but for wings, this is the place to go if you want them fast. read more

Wow! Been hyped as the best wing restaurant. I think that this is not a very accurate statement. As a matter of fact, far, far from it! Last I checked we are living in 2019. The representative acted as though we were cavemen by grunting and pointing to the menu. Huh! He never gave our meal total (I never asked either) just took my card and ran it. Not to concerned with that. We placed our order around 11:30am (our lunch time), he then expressed, "It will be 20-30 minutes.". This concerned us. When we were called for our order, the appearance was tasty to the eyes. Then a major train wreck from there! It was like eating Buffalo sauce flavored landscape mulch. The wings were so dry and dehydrated, that I felt bad for the chicken when it was alive. Like, what kind of chicken concentration camp were they in? Were these Kentucky Fried Chicken rejects? I've had better wings at the shady gas station on the side of the road in some remote unknown town. I understand they are new to the area, but dang! Put some love in your product and some training for your staff. We may try this joint out in the future. Like when the next Star Wars movie comes out future. Wing Stop means, the semitruck stopped on the chicken before they served it. That is all. read more

So we gave this place a chance because we were really in the mood for wings. Ordered and paid online, arrived one minute after the time the website said our order would be ready. Walked inside and a couple was at the counter ordering around $70 worth of good. Provided my name and order number and was told "it's almost ready" . Imagine my surprise when the in person $70 order got theirs before I got my online order that was 15 minutes passed the time I was told to be there. When I asked the workers why this happened I got shoulder shrugs. Got home and the wings were over cooked and dry with very little flavor at all. Will not return, crappy service and marginal food gets one star from me. read more