Absolutely terrible service. Waited 10 minutes to order food and 20 minutes to get my food with only one other customer on the place.

I came to Wingstop at 11:30 at night and was rudely informed that they were closed. Me and my friends actually stood there for a like 15 min before we were even acknowledged even though everyone was staring at us. The second I walked in you can hear employees shouting in the background "were closed". I've never been to a Wingstop location that closes at midnight and wouldn't take my order after a certain time. Never been informed of "last call" or "kitchens closed" situation. Then as we're leaving the employees start laughing. I would give zero stars but you have to give a star to even right a review. Worst Wingstop location I've ever visited and such lazy, unprofessional, immature staff. And I love Wingstop, what a disappointment. read more

If I could give this a zero stars I definitely would. Some of the worst customer service I've experienced in a while my order was never repeated to me and they over charged me I was told that I couldn't get a refund and they poorly tried to match what they were supposed to refund me with a larger drink! and then while I waited family members came in I saw them giving cups away sauces and saying " I hooked it up on them wings" and in the background an argument via employee/customer broke out and the cashiers were passive aggressive stressing the customer out. Overall bad experience! Sucks that this is the only location. Writing this on yelp because when I asked for my receipt they said they lost it and are not allowed to reprint. read more

Wingstop - The location of the wingstop this was on a Wed, 24 2019 5:30pm - Chicken Wings Near Me - Galveston, Texas

Ordered online through their website which does not state they use a third party system such as Doordarsh. I never received my food because the driver never delivered it. Manager named Erik said it was Doordarsh's fault so I contacted Doordarsh. Because they are a third party, they said Wingstop would have to refund me, that's just how their agreement works. Contacted the manager again on the same day who said he would refund me. It's been over a week and still no refund, what's worse is that the manager is now avoiding calls and have instructed his coworkers to tell me different things about the refund such as they can't issue refunds because the owner has to do it through his system. Really disappointed in the lack of honesty and the lack of willingness to resolve the issue. Unfortunately, wingstop does not have any other means to file a complaint other than to reach the store themselves. read more

The staff at this location do not seem interested in promoting return customers. I've been to this one on multiple occasions, and each experience was very similar. Placed online order and arrived at the time stated my order would be ready. Stood at the counter for about 2-3 minutes while the employees finished their conversation in the back of the kitchen (they DID see me). Cashier eventually (slowly) walked to the front and asked "Yeah?" I told her I had placed an online order and gave her my name. She kinda rolled her eyes and found the printout and said "Sign it." She gave me a cup and said it would be just a few minutes. They had not started the order yet, and they were not busy at all. I had to wait in the restaurant for about 20 minutes before they had my meal ready. This was about 45 minutes after submitting my order online. I will not be returning to this establishment, and I will be telling anyone who will listen. read more

We always had a wing night growing up and wingstop was our go to place. I have never tried the boneless before till our most recent visit. I gotta say I'm going to stick to the classic bone in. It wasn't bad just to crunchy for my taste. It was clean and everyone was very helpful. read more

I am not surprised by the low ratings- but I will say I still liked what I ordered. This place is somewhat small, and when we got there, every single table had someone's previous trash still on it, which eventually got cleaned up, but we still had to move the trash just to sit at a table. I think the problem is there is no main big trash for people to dump their trays when they're done and so it piles up on the table. We ordered a meals for two, 10 chicken strips order, which took a fairly long time to make- at least 10 minutes we were waiting which was annoying since we came here for faster service. We ordered a side of beans with the strips which were disappointing- no flavor. The chicken strips, however, were actual pretty good. We chose a BBQ sauce for 5 and Louisiana rub for the other five- I really really like the Louisiana rub, salty and flavorful. The BBQ was also pretty good, but I just enjoyed the saltiness of the other one. I probably won't come back again to this wing stop in particular though just because of the long wait and messy tables. read more

Fries cold on pick up, yes I was on time. Store front needed cleaning. Order was ready as I walked in, young lady at the counter was friendly. read more

You walk in and you feel like they don't like you right away. When I ordered, I had a question about the flavors of wings and got a blank, awkward stare. I decided to go with two flavors I thought would be safe. I got the Parmesan Garlic and Hot. The parmesan were basically powdered cheese and were SUPER messy and the hot flavor were just nasty. The fries that came with it were soggy. The whole experience was just bleh. There are better places to get wings in Galveston. read more

I visited this store on a busy Saturday night at around 7:30pm. This has got to be the best customer service I have experienced from a wing stop. I'm from Dallas, and was pleasantly surprise with the quick and friendly service. Everyone was absolutely amazing, but the person that stood out the most was a Heather. She made sure the food was coming out at an efficient time and also checking on us several times throughout our meal to make sure we were doing okay. We visited as a family of 5 and the rest of the establishment was full so this was impressive to me that she paid so much attention to detail. Wish we were locals, we would come visit this store often! read more

Low review because of the service. Food was great, can't really mess up wings or saucing them unless they're over or undercooked. This wingstop inside is pretty small. Always a long line. What's the point of ordering online, if you still have to wait in a long line? The long line leads to longer wait times on your wings. read more

Louisiana rub and Cajun are good. They make a mean potato salad . Call ahead because it takes quite a while for them to get your order ready read more

Always hot and fresh food. The service has really improved over the past year. Food used to take forever, now it's ready within the specified time. The ladies that work the front are really nice and the guys in the back are smiling while flipping those wings! Everything tastes fresh and is hot, restaurant is clean. read more

Went to Wingstop last night. Got my order, she repeated it. When I got home I was missing 25 wings, veggies and ranch. I know I should've checked while I was there but they seemed busy and it was 20 mins until they closed, so I just go my stuff and left. When I got to my hotel I realized what I was missing. I tried calling them (it was 5 minutes before they closed) and they didn't even pick up. Next day I went and told them about it and the manager was being rude telling me how she made them herself. I told them I only got one bag and she just told the employees to make the other wings and walked off without at least apologizing or anything. Last time I ever go to a Wingstop. I recommend any future customers to find another place to go eat if you want to be treated the way you are supposed to. read more

So we ordered online, went inside to pay at the time our email told us to and the employee rang it up and asked us to wait a few minutes. A few minutes turned into 40 minutes after the original pick up time stated on our order confirmation. They then called out my name at the door and gave me the bag. I opened it up and it wasn't even my order. I go back inside and show the employee my receipt and she takes the food away with no apology no other offering to make it right. She tells me I need to wait and they will remake my order because there were 2 of us. I said same name? She said no Ana, that's not my name but OK. I gotta wait outside to hurry up and wait. In the end we received the order 20 min later after I informed of the error with the order. The employee did apologize at this time and gave us 2 free brownies. My husband and kids in the car with me were disappointed with having to wait 1 hour when we ordered in advance. It was a let down for my first time here. The food quality was very good, but the wait killed my impression of this place. Inconvenient for something that is supposed to be fast food. Also a little empathy would have been nice. read more

TLDR: Monday and Tuesday are cheap/cheat days. I really love the fries here. I do not understand the bad reviews. I ordered to go online. They had the food the before I even got there. I didn't eat it there, so on the drive back to my place, the fires got soggy and warm. But the flavor was still there. So those who don't know the deals on Monday and Tuesdays, it's $0.60 boneless wings. Now, if we compare the food to Buffalo Wild Wings, the flavor at BDubs knock everything out of the rating ladder. But the flavor at Wing Stop isn't too bad. I have tried all flavors and the safest flavor I prefer to get is BBQ. Now the fries are a different story. Their own flavored fries are pure . I can't explain it but these are just delicious. When I came and paid for my to go order, there was only one person eating. Maybe I went on a good day (Tuesday evening). Most reviews said they had to wait a long time for the food. I had to drive 15 minutes to get here and the food was already prepared. I did not review and revise to save time. read more

Zero stars. Customer service is the worst I ever experienced. Dont call a hour before closing because these people will hang up on you. I just wanted a 10 pc fam. Wish Galveston had another wing stop because this one is trash. read more

The service can be effy at times, yes sometimes late evening they won't pick up the phones. The food does take awhile to come out 15-20mins, but it's fresh. I love the boneless wings (Monday and Tuesday they are 60c). Yes, if they have been busy some tables will still be messing -- they could easily solve this by providing a guest trash can. However if you know about the 'perks' of this place, the chicken is still decent. My go to sauces are mango habanero and BBQ. My fave at the moment is the spicy Korean soo good. Their fries used to be good, but have gone downhill and I have stopped ordering them. Yes, ranch is expensive at 80c or so a pot. Plus though, they do have a coke freestyle machine and I can get my mello yello. It's a shame the service is hit or miss. read more

Service was awful. Waited an hour for like 30 wings when the wait was 15 minutes. Terrible service.

Best wings and fries EVER! Staff is helpful and restaurant is kept clean. Ordering ahead saves a ton of time waiting on things to be ready (cooked fresh!) read more

I really enjoy wing stop, some of the best wings on the island. I have to say the BEST time to go is between 11 to 2. The staff in the morning are great. They do take about thirty minutes to make my order and if they are REALLY busy 45 mins. The staff takes my order in a timely matter, they are usually pretty busy that they don't have time to chit chat but they are nice. I have only had my order wrong once or twice but they corrected it, and tried to be quick. If your looking for a fast place to eat, wing stop isn't for you but if you have time and want some good wings then they got you. read more

The food wasn't that good. The carrots tasted like chemicals were on them. Their soda machine was broken. Speaking of broken, I nearly slipped and broke some bones due to a bunch of water coming from the kitchen read more

Wingstop - Excessive water coming from kitchen. Very hazardous! - Chicken Wings Near Me - Galveston, Texas

See all

i hate this place so much. i've had to wait almost 2 hours for my order (mind you it wasn't even that big of an order) while waiting in those 2 hours i noticed people who were getting take out got their food in about 30 minutes. read more

On several occasions, we have tried to call our order in with no success. We walked in today and ordered our order to go. The employee at the counter was very friendly as was the one in the kitchen. Another employee showed up later, who we assume was the manager. She never once helped with the customers or the cooking of the orders. The front counter employee had several customers waiting in line to order and was also taking orders over the phone. The "manager" spent her time moving stuff around and then got the money box/bags and left. A good manager would have helped with taking care of their customers first. The food is average, but takes them forever to cook. We waited 20 minutes today for two orders of eight wings and an order of fries. Fries just aren't what they use to be. read more

Ran in here for a quick take home dinner. I have never eaten at a Wing Stop before....honestly I don't eat hot wings that often but wanted something spicy and quick. As I walked in I found the crowd a lil ghetto but that didnt bother me. I went to the counter looked over the menu and ordered the 10 wings to go. I ound the young lady that waited on me was nice and polite. She even commented that she liked my choices of flavors...BTW I appreciated that you can get two different flavors in the 10 wing package. I chose the Atomic ( I was sure their "hot" probably wasn't really hot) I also got the Louisiana Rub. The Atomic was hot...not ridicules but very spicy and good. The Louisiana Rub...was interesting. It was dry and the rub was made them very tasty. Over all it was a good experience. read more

Love this place! I come here everyday. Taste AWESOME! This is one of the better Wing Stops that I have been to. I get the original hot, boneless, with ranch and fries. read more

Wingstop - 6 piece original hot meal - Chicken Wings Near Me - Galveston, Texas

I am still waiting outside the restaurant for the food I ordered an hour ago. When I went in to check on it I was told I hadn't paid for my order yet. (I had) Even the manager didn't know what to do about it. There are scores of customers coming through complaining about the long wait and incorrect orders. This is ridiculous. Never again. read more

I love this wingstop. Yes sometimes the wait may be a bit long but the food is delicious. Potato salad is amazing and the bone in wing are great. Some time the customer service could use some get up and go but overall this is a great place the staff knows me by name and could get my order correct just by me walking in. They make me feel welcome and i may not always have a place to sit when i come in but as soon as they notice they come right over and fix the problem. I noticed a lot of peoples reviews and thought to myself that everyone has their own opinion on the place but me being from here i love it. So hey just give them time they will get it right everyone has bad days you may have just come in on one of theirs. Signed A WINGSTOP REGULAR! read more

I just want to say I was very very impressed by the wings here at Wingstop. The french fries were extraordinary. I really did not take them seriously but I take it all back and say the wings and fries there were absolutely wonderful. The service was good friendly and fast. They have have a few different flavors of wings I have the honey barbecue and the spicy and they were great. You have to come in and try them it doesn't look like much but you will not be disappointed. read more

First off, I am giving them 3 stars because of their food... Their food is great. But their customer serivce is like a slap in the face. Not only do you feel unwelcome but you have to get their attention in order to have your order taken with them stand in not even 5 feet away. The tables were filled with trash and we had to move some just so we could get a table. WAKE UP MANAGMENT! read more

Either they're understaffed or their employees are the laziest people in the world because it took me over an hour just to get a small order of 4 wings. Noone even came up to the line of customers waiting at the register for over 30 minutes read more

Is it possible to have 0 stars please? We have come here twice on our stays in Galveston... Both times they have made me so mad. First time we went, no one knew how to use the cash register so they closed the store to pick ups only. Okay, whatever. Then this time.., we wait in line.. And she tells me (5 times because I could hardly understand her idiot mouth) that they're closing in 30 minutes...okay? That means you can still place an order you lazy POS! Ugh this location is mad stupid. I hope it shuts down (although I'm sure it will). read more

So after coming in and ordering we waited about 30 minutes to get the wings. We get in the car and drive 15 minutes back to the house only to find out that they didn't give us the fries and completely the wrong kind of wings. So I call and the woman refused to believe that they had messed up and I drove all the way back to prove to her with my receipt that I was correct. After that they began to work on my replacement order and after ANOTHER 20 minutes to make the order she called my name dropped it on the counter and walked back into the kitchen with an eye roll to talk with the other unmotivated rude employees in the back. If I could give this less than 1 star I would read more

Terrible place I was charged twice! Never coming to this location ever. I order over the phone around 11:05am and didn't leave the place till noon. read more

I can't rate the food at this location because we tried to call an order in but was put on hold and left there for over 5 minutes. Never got to order anything. read more

Holy crap. This is the worst place ever. We had 4 orders at one table. We only got half. I went to ask on our food after 20 mins. I was told to "shut the F£$# up. And wait" I ask for my money back, they told me did know how to do that. One of the employees threated to toss everyone out if the customers kept complaining. DO NOT GO HERE. The place is dirty and there is no customer service. read more

This is the second time I have been in and the experience was pretty consistent. The staff is rude and unpleasant. The place seems dirty (not that busy, but several dirty tables.). Unfortunately, there is no other wing place on the island. The food is good. read more

Hey been there many times in the wings were always good although the service is always been slow but tonight the wings were laying in a puddle of grease And over cooked and the employees could've cared less about filling the ketchup- I had to ask twice. This is not the same place It was just another corporate food trough. read more

As I walked into this WingStop I was not greeted, but when I got to the counter to place my order I was told by one of two guys in the kitchen that the woman clean the tables would take my order. I waited for ten minutes before placing my order. Not a huge deal in the grand scheme of things, but when your business thrives on customer service, having a customer wait to place an order is a business killer. The Food: WingStop makes great food. The boneless chicken wings and strips are both solid choices. I always get mine plain with bleu cheese, though I have gotten the garlic parmesan sauce several times and it's okay but mostly just buttery which is not a flavor I want with my garlic parmesan sauce. The fries are top notch. The seasoning is a kind of salt and sugar combination which I love and the fries taste excellent with the bleu cheese dressing. The Verdict: While I will visit WingStop again it will most certainly not be this location. read more

Wings are usually decent, but smaller in size than most wing venues serve. Service is seldom very good or very friendly. Wing stop as a franchise must rely on flavor and price to keep customers. They certainly don't provide any training in customer service, courtesy, or friendliness. read more