My order today consisted of 5 separate orders from 5 different people at work. The receipt clearly showed 5 separate orders on it. The restaurant packed 5 orders into 4 containers, mixed orders together and didn't label anything. We had to open every container just to see what was inside and even had to remove food from one container and place it into another before giving it to the person who ordered it. Under normal circumstances, this would be unacceptable... but in today's climate, how can this possibly be the best a restaurant can do to encourage the safe handling of food??? Aside from that, the phone app said "you will receive an email confirmation" when your order is ready. I never got an email from WingStop at all. The food was warm at best. Sadly, there isn't much competition for WingStop in our area, so I will most likely be going back one day... but I really think keeping separate orders SEPARATE isn't too much to ask; and if you don't have a cool sticker to identify what's inside each container, perhaps you've heard of a Sharpie??? read more

So my girlfriend decided she wanted to order out for dinner tonight. Luckily Wingstop down the street is open til midnight! We ordered pick up/online. When I get there I was welcomed by Ely, order was ready and hot I can feel the heat coming from the bag, as Ely is checking the order making sure it's complete I noticed my girlfriends had made a mistake on the online order snd accidentally ordered bone less wings, and she meant to order classic, I called her to verify the order and she indeed made mistake. Ely without hesitation ask me to give him a second and he went to the back tp speak to the supervisor Rohit and they both came back out and ask if I wouldn't mind waiting another 8-10mins for the classic wings. These guys were kind enough to remake the order although it was the customers mistake talk about kindness, initiation from Ely and great customer service from both the gentlemen. I appreciate this winstop the guys who typically are there at night when we order late are always nice and attentive. thank you we will be back soon! read more

Made an online order, my order was incorrect. Along with the order I had an offer for free fries and that order was also incorrect. Couldn't eat the fries because they were SUPER /EXTREMELY salty. Called regarding both orders. According to the rep..only the fires (free) would be replaced but not the wings. I requested to speak to a supervisor. The rep came back and stated "she" the shift lead didn't want to speak to me, because she was on a break. I then asked for the district manager's name and corporate's contact info. The rep came back and stated I could speak to the lead who was coming off her break in about 2 mins. Or I can leave a bad review. I've have never...(guess there's a first) been dismissed this way as to the person in charge doesn't want to talk to me, because they are on a break. What is this? I have noticed a decline in the quality of the food as well as service. It is no wonder why this is happening given the quality of staff/service this establishment is providing. It seems as if there's a new crew every time I go in and no one seems to know what's going on. Again, how is it that I request to speak to a supervisor or manager on duty and he/she refuses to speak to me because he/she is on her break? Unreal....Def will be reaching out to Management and corporate. Wish I could do 0 stars. read more

29667 The Old Rd Castaic, CA 91384. 2 month old new store. i expected more out of this one since its brand new..... just placed an app order. i waited 20 minutes and walked in and waited on the bench as i told the lady i placed an online order with my name....i see her take my order slip and one of the guys in the kitchen just started my order....so yes the chicken was not hot/warm to the touch. i get home and i see 9 drumettes and 1 wing....great another consumer getting ripped off by a restaurant that doesn't care about putting out a quality product. and you want us to support you? and you want us to continue to buy from you? yea i know im going to get some drumettes and wings in the mix....i have no problem with....but when the cook can see what he is putting in the order it would be nice that if the order is for wings, that on a 10 piece i expect 5 wings and 5 drumettes.....isn't a fair and reasonable request? but to pay $12 and get only 1 wing out of the 10, that's not acceptable. especially when the cook is putting the wings in the bowl to mix, he knows what inside.......9 drumettes and 1 lousy actual wing.....please change your name to DrumetteStop that would be a more perfect name...... read more

Wingstop - Where's the wings! change your name to DrumetteStop it would make more sense..... - Chicken Wings Near Me - Castaic, California

If you could avoid coming to this location I would! Been here twice and each time was unpleasant. Never coming again. The staff is very unprofessional and immature. The cursing is like no other and you can hear them making fun of other customers while you're waiting for your food. Which takes forever mind you. The first time coming I waited almost an hour. This time I waited almost 45 minutes for just 2 sandwiches even tho I was the only one in the lobby. Tables were a mess with the food left from previous customers, the soda from the soda machine tasted disgusting. Who knows when the filter was last changed. Just a very unpleasant location. Hire people that at least care a little about their job. read more

So I placed an online order for pick up around 1245. My errands didn't take as long as planned so I thought "hey maybe they started my order already" I popped in around 12:25ish and asked if it might be ready? Cashier at the front says 5-10mins it'll be ready. So I take a seat and wait. 2 guys standing around just talking in the back. A few other people walk in and order, another few come in and pick up. It's now 12:40 and there's a man waiting in line, another waiting to pick up and a cashier on the phone. Someone finally comes from the back and asks if they need help. I ask about my order and they say oh we are working on it. I finally get my order at 12:55pm. I live 5 min away, I get home not only is it cold but they gave me more oil than actual seasoning! I love wings but I guess I have to find somewhere else to get them from read more

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Thanks to Yomara for taking care of my order she was A1 and shout out to Edgar the cook for the delicious food

Had the absolute best experience here! We have had issues at multiple locations and this location made up for it all. Joesph was so sweet and helpful! read more

Always experience great service here and the food is good! Have ordered both in store and on the app. Haven't experienced any problems

Had a problem at the Santa Clarita location and Eric was working there he said he would remake my order that had a fly in it and was ice cold went back to the Santa Clarita location they said he's working at this location I called and left my number with a lady and never got a call back. read more

JAMES IS THE MAN!!! wing stop has a good guy. great service. such a good good wing stop. give this man a raise

Restrooms are closed "due to the pandemic" I'm sorry maybe that flew last year but at this point it's simply ridiculous

Host Caitlyn!! Great Customer Service

Today was the first time my bf and I order from this location, we've worked up here in castaic for a few years now and were so excited when a wing stop opened up. I ordered online before they opened, got there, and there was already a line. We waited maybe 10 minutes only because they were working on a huge order. Had it not been for that order I'm sure there wouldn't have been a wait but that's not wingstop's fault. Some people actually left because there was a 45 minute wait, but you would think to be smart and order ahead! Nope not these people. One elderly couple seemed to be agitated waiting and kept grunting and asking for their order. The man was unnecessarily rude. We got our order within 15 minutes and the sweet lady even gave us complimentary drinks. I did notice when we left that they forgot and item so I went back in to get it, she apologized and gave it to me which was totally fine with me I could see how busy they were with that one huge order. Our food was absolutely delicious and we were very happy with the service. Be nice people! Especially if you see the workers working on huge orders. It's not hard to be patient and be nice. Order ahead of time! read more

If you specialize in wings at least make them right!!! Garlic Parmesan with literally no Parmesan. I mean if it was a 5 dollar combo I wouldn't be here writing a review but when I'm paying 15 dollars for a wing combo I expect it to be consistent every time not hit or miss. Train your staff into making every combo the right way not this. If I wanted low quality wings I would have bought frozen wings at the grocery store and microwaved them at home read more

Wingstop - Wings with literally no seasoning and cooked half way. At this point I tried eating them but it was a no go - Chicken Wings Near Me - Castaic, California

Food is good, staff is vulgar. Clean it up. Not everyone was bad, but when the supervisor, or lead is explaining something to their staff and every other word is an f-bomb. It was uncomfortable, waiting for my food. Do better. read more

Great vibes from the workers here and the food is always bomb. Mango Habanero and Original Hot Wings are my go to. Food is always S tier here. read more

Just spent 20 minutes building a large online order, I get to checkout and spent another 10+ minutes trying to pay. Every time was met with "We are currently unable to take your order. Please check your payment information and try again." And no option to pay In store. Thanks for wasting my time. read more

We ordered the 30 wing deal and was shorted some wings! So we didn't get what we paid for. Perhaps you need to check before you pack? Bummer! read more

Manager or owner has to know what their employees do. Why would you want to pay someone when she doesn't want to work. I had to flag her, she looked at me and completely ignored. I tried to get her attention saying excuse me multiple times, then she looked and walks away. Ha! This must be why wingstop as a company is failing. Maybe raising minimum wage is the part of the problem read more

I placed an order the day before Super Bowl to ensure I would not get shut out from ordering. I scheduled for a 3:00 pm pick up. When I got there the place was packed. I know, it's probably there biggest day of the year. I walked up to the register and gave my name. The cashier looked and looked for my order. Could not find it. I showed her the confirmation email and she continued to look. After 5 minutes of looking, another person (who said she was the manager) told me that they found my order but it was not ready. I asked how long it would take and she could not tell me. She stated that it was only 3:04 so it wasn't that late. Looking at how many people were there to pick up and others walking in, I said that I did not want to wait and asked for a refund. She said that she could not do it right now since I placed the order via the website, but she said that she would process it that evening or the following morning. I asked for some sort of documentation showing that she would process the refund and was given a copy of the Internet order she had which she signed. A week and a half later, still no refund. Very poor customer service! read more

Gizmo has great customer service and a great leader, food was awesome, me and my co workers will be back..

Very friendly staff. I had an online order and it was ready on time and the chicken tenders were delicious!

Gave them another chance after the first time they made me angry, only because I'm tired and don't want to drive far. Their wings are less meatier and their sauces aren't as potent. Like seriously seem watered downed or thinned somehow. They spicy Korean q smells and tastes like soy sauce. But everyone was nice and it was almost on time read more

So let me start off with that I go to wing stop all over the valley and this location has to be the worst one I've ever been in. It's poorly staffed with a bunch of young employees that seem to be more interested in their phones and music they're playing than customer service. And what really ticked me off is that I ordered something simple and it's been over 45 min since given my receipt. I hate the fact that they give door dash, grub hub, post mates and whatever food deliver service priority over the people that are standing right Infront of them. It's inconsiderate and this will be the last time I ever come to this ridiculous location. read more

Do not order anything on phone. I placed an order on the phone and was charged over the phone. When my friend arrived to pick up the wings they said an order under that name was not placed. The girl in the front insisted there was no order. I called back and asked her to check the record because I called In at 5:39pm she did not know how to do that and told me she would let me talk to the manager. I was on hold for 15 minutes and no one came to the phone. I called back and told them I was still on hold. She said I'll get the manager. I finally spoke to the manager and she found the order she said the order was under another name. BAD service on the employees part! Won't be ordering from the place again. read more

Unprofessional staff! Long wait times! Order takes too long to be prepared, even when there are hardly any customers there. I went there few times both as delivery driver to pick up order and as customer picking up my own order. They are extremely rude to delivery drivers so I now decline all orders from this place on my delivery apps. As a customer I experienced slow times, not following my instructions (asking for fries crispy and getting soggy ones) and overall vibes as "I don't want to be here but I don't have any other job perspectives so I'm here". read more

this place is fire i recommend going again 100 percent good customer service fire fire fire yuuhhhh

Awesome food and service!! Jill assisted me today, she has before as well, she is professional, helpful, and friendly. All the staff is. Keep up the good work! read more

Wish I could give zero stars. Horrible customer service, rude kids running the place, profanity and unprofessional work environment. Never going to this location again. read more

We ordered on line for a later on pickup and everything was fast and ready when we got there for the pick up. Thank you guys my kids were satisfied and excited to have some wings, oh and the 70 cents boneless wings were a awesome special. read more

Horrible service and business practices. I walked in at 11:50 pm. hungry after a long, tiring shift at the hospital. They wouldn't serve me any real food, said they could only serve fries because the boneless chicken fryer gets cleaned at 11:50 and the bone-in chicken fryer at 11:45. I get it to some extent, you wanna leave early, get off work and relax or do whatever, but that should only happen when it's slow or you have no customers. Like why have a closing time that says 12? Plus he told me if they didn't close down the fryer until 12 they would be there 'till 2:30am. Really? That 10 minute difference is really gonna add 2 1/2 hours to your clean up? Get outta here. Really disappointing because last week a similar situation happened due to the time I get off of work, but that time the guy taking my order and cooking the food could not have been any cooler and was totally understanding about me coming in closer to closing time due to working at a hospital, which you can imagine is kind of crazy and hectic right about now. I wont be giving my business to this location again and will warn my friends and family not to either. read more

DO NOT ORDER FROM THIS LOCATION!!! They literally serve spoiled chicken!!! I ordered thighs and the of the bat came with a strange smell. I stupidly took a bite and yes the chicken was in deed bad! I called to get a refund and the beyond stupid teens working at this location are disrespectful and definitely do not know the meaning of customer service. Stay away unless you want food poisoning!!! read more

I recently went to wing stop today 5/17 and the night crew service was amazing, they looked quite young but they worked like adults, the service was amazing and the store was very neat, the workers were really nice and had my food on time very quickly. This is one of the best services i've ever had at a wing stop before. read more

Went in at 630 pm my food took over an hour. Order was wrong I was overcharged. Voodoo fries had hair in them. I was given cold fries someone else's wings that had clearly been left for quite awhile I spent over 60 dollars and even tipped the cashier ridiculous read more

Every time I've gotten my wings from here there's never been an issue. Always cooked perfectly and nothing missed from the order.

All right I've been here like three times and I'm not coming back. This place just plain sucks, they will be out of business in six months to a year at the latest. Seriously four dollars for a Coke, why don't you just shove that coke right up your a$$! I probably wouldn't really care about spending four dollars for a Coke if they didn't screw up my order every single time I go there and the 50 Cent wings are now $.70 so any inclination it might've had to go back is really and truly gone. I feel sorry for whoever bought that place. Oh yeah and one more thing how some people who can actually do their job, it's not that hard to take an order for chicken wings.If my grammar or spelling is messed up it's because I have an iPhone and use voice to text. read more

I stopped by today during lunch and my fries were salty and wings were salty so i wasnt able to eat my food coz my mouth felt salty i called the restaurant asked to speak with a manager no manager was available so a teen girl was getting down my info i was told i couldnt get a refund coz the owner doesnt let them i got upset but i didnt disrespect i just said why not raising my voice if my food was not good she got rude with me and told me several times if my mouth felt salty than wash it out i was like excuse me she said yes wash it out i was like i am not disrespecting you why are you talking to me like that than the lead grabs the phone from her and tells me let me explain to you i told him i dont want you to explain to me nothing she wasnt supposed to talk to me that way he said im sorry i know she wasnt supposed yo talk to you that way eventhough you were being a little rude i was upset not being rude but she shouldnt talk to me like that he said you are right but if you dont want an explanation than hang ip the phone what else do you want us to do hang up the phone i was just trying to get my money back coz my food was salgy and i was treated like crap wow first time being at this location and was treated this way what a bad customer service this is no customer service when i work in customer service that was a no you couldnt treat a customer like this read more

Wingstop - Chicken Wings Near Me - Castaic, California

Wings taste ok but can't seem to get order right. Two out of three times we have ordered there, the order was wrong. Their most recent mess up was quite annoying since they got the sauce wrong and did not have the correct number of wings we ordered (few wings less). I love wingstop overall but this one in Castaic needs to get their act together. read more

I ordered my wings online. Very easy! They were ready on time and tasted great! I will be back to try other flavors.