Just wanted to shout out the server "Damierion" - he made the experience amazing. He was so kind, communicative, tactful, and pleasant to talk to. He made the brief exchange highly impactful. Super awesome young man. read more

wingstop on 45th n Bell gave me dried up cold wings they had the wings sitting by the grease and just put salt on them and gave them to me cold and hard then told me drive all the way back to they place and i live 35 mins away for a refund ridi service read more

Ok, so comparing my experience yesterday with all the 1-star reviews saying that their wings were overcooked and the staff was rude, etc, I took a chance and have to say I didn't experience any of those things. I ordered online for pickup. My order was correct, ready at the time I stated I'd pick it up and the staff was quite pleasant! Bonus: it smelled clean inside the store. I'll put the wings I had yesterday on par with Bubba's 33 (who have excellent wings in my opinion). My order from Wing Stop was almost the same size as I get At Bubba's, just half the price! I'll be coming back! read more

I ordered for delivery on the Wing Stop website and was given a 30 minute delivery time. After 45 minutes I called the store to see where my order was and got told by an employee that the order had been cooked and waiting for a delivery driver for over 30 minutes and they had no idea when a driver would show up. I then talked to the manager and she changed the story and lied that the wings were just now being prepared and waiting on a driver. I informed her that an employee had already stated otherwise and I did not want cold food that was sitting there. She literally gas lite me and said that was not ever said! I asked to cancel my order and she said that I had to be in the store in person to cancel to get my money back. I ordered in line for a dang reason! read more

Braydon was so nice and welcoming , good spirits , cracking jokes , uplifting positive energy . I'm from Cali and I was given a great experience he is definitely the man for the job and deserves a promotion or raise !! :) Thankyou !! read more

Wingstop - Chicken Wings Near Me - Amarillo, Texas

Everytime I order from this specific store an item of food is always missing and I was cordial with them everytime seeing as people make mistakes but today another item was missing and when going back to see if they could make my order right I could tell that I would have to wait over an hour for them. Once getting my refund it appeared as they didn't care and decided to be very short with me. I don't usually leave bad reviews but the continuous mistakes led me to leave such a bad rating read more

I hate that this is the third time this location has been a disappointment. Stop cooking the wings too fast, they are barely edible. And stop giving people the crumbs at the bottom of the bag of fries. read more

The lobby is shut down it's carry out only.. the coke and ice machine was broken. The service was slow even though it was empty in there. The food was cold and the wings were over cooked and hard. I was able to eat two wings the fries were cold and hard like they had set out for hrs not even slightly warm. Use to love wing stop but it's not what it use to be. Don't let your eyes fool you it's looks good from far.. but far from good! read more

Wingstop - a tray of chicken wings and french fries - Chicken Wings Near Me - Amarillo, Texas

The food use to be good a while back but lately, for like the 2nd or 3rd times now it has been hard and dry. Clearly it was not fresh and this is unfortunate considering Wingstop use to be toward the top of my list when it comes to chicken wings. I am fine with the long wait, when the food is fresh, but today it was clearly overcooked, dry, tough and impossible to enjoy . read more

SO FREAKING SLOW!! It takes them 45 minutes past the pick up time to get your order. They didn't start making it till i walked in to PICK IT UP. RIDICULOUS!!!!! read more

Mobile order pick up / received the wrong order . Manager gave no cares or apologies . I spend 35 mins driving back and forth : disappointed

Wing stop is always amazing. We always order to go, always fresh and hot. The service is always amazing. We have a great experience every time! The location on bell and 45th is the one we always go to! read more

I dont know who is running this wingstop now, but it is going down hill. In the last few weeks we had stopped getting seasoning on our frys, so now have to order extra seasoning every time just to make sure we get it. 2 weeks ago they told us 30 minutes for our order, I show up in 30 minutes and they tell me I am 8 orders back and then wait another 30-40 minutes. Then I place an order today and they say 1 hour. Then 20 minutes later get a call, while still at home, that my order is ready. By the time I drive to go get them and come back home we have to warm it up in the microwave. I love their wings, but will start going somewhere else of they keep going downhill. read more

honestly if there was a zero star that's where I would start. I ordered two hours ago and fries are soggy, mixed our flavors and didn't even offer to refund and make new order. very disappointmen....... read more

The service was terrible had to wait 40 minutes just for them to not give me part of my order went back after I realized and they did not care to do anything so I waited 40 minutes just to not get my food payed for nothing waste of money and bad service. read more

While my food was decent service was a bit desired. No customer service at all. Guy at front talked with another employee for like 5 minutes about something then she walked off and guy got on the phone. Like if you got multiple people in line ask them and help. Also. Guess it's not customary to wear hairnets or beard guards when working around food. Or gloves. read more

I have been going to different Wingstops for years. They've always been great, and the customer service is great. This was not the case here. I made an online order for carry out, and did not receive the correct order. I called and was told that if I wasn't able to make it back in today that I could be put into a book. Then I got a call back and the GM said I would need to bring in the wrong order in order to receive anything that was on my correct order. I understand not wanting to give out free food, but don't tell your customers one thing and then call back saying something else. The shift manager on the phone was extremely helpful, and very sweet. My issue is with the GM and the policy. It was not my fault the order was messed up. Especially when you're looking at my receipt telling me it's correct, and from what I could see in the bag It was. I also live 30 min away, so it would take me at least about an hour and a half to drive there and get my order. It was all very upsetting. The one positive note I will make is that the shift manager on the phone was very nice and respectful. read more

So let's get to it, I do understand that it is carry out or delivery. We ordered on line and took it to go...that went great. I'm leaving only 2 stras because I feel the quality of their food at this establishment has gone down hill. Yes, I'm sorry that ypu might have to sacrifice on certain areas, but NOT in the quality of your good. Put this on the list of places NOT yo ho back, just felt like we wasted our money. read more

this location is amazing. the amount of orders to worker ratio is pretty bad but these workers are insanely great under pressure I was seriously so amazed at their coordination even with rude customers and endless orders coming in. the lady at the front is so bubbly and polite even when under crazy pressure. Fantastic work, fantastic team, just need a bigger location with more employees to accommodate the orders read more

customer service was not good, lady on the phone was very short and rude i understand it's busy but if you work in food you have to be capable of working respectfully under pressure. if you fail to treat your costumers nicely you have to remind yourself that YOU SIGNED THAT APPLICATION AND CHOSE TO WORK THERE i can't stand that shit go get a different fucking job or be broke. answering the phone on some "what do you want" huh it's almost like i'm feeling hungry and perhaps want a wing or two. i'm still gonna eat it but i'm gonna eat it aggressively and with a mad face read more

Didn't receive 2 things on my very large order for the second time! I called and the person answering the phone was rude and unappreciative of my situation--I am in a wheelchair and my mom and transportation just had major surgery and unable to drive. Her response was all I can do is put you on a list and the nest time you order we can give it to you!! Number one--Ive already paid for it! Number two--why do you think I had food delivered? Im homebound! And Number three--poor customer service!! You would think the the manager at the time would have jumped in his car and made me a satisfied and returning customer by bringing my missing food to me!! I am writing a letter to the district headquarters and recommending disciplinary action for this store read more

I placed an order that was to be ready at 6:25 but was not ready until 6:45! The GM, Joeann, after arguing with me finally gave me the number to Corp. The entire situation was handled very poorly. It's all about customer service and she did not know how to do that. This occurred Oct 3, 2020. 45th/bell amarillo tx read more

Terribly disappointing. Went to pick up Wings to take home- asked them to double check the order, came home with items missing. The food quality was sub par. The wings were so tiny that it was a joke. Save yourself the money if you are craving Wings and just get some from the freezer section at the grocery store- they'll probably be better. read more

This place is ridiculous. Twice now I've ordered food and hour in advance and when I go to pick it up it still isn't ready. I purposely put to pick it up over a hour later just to go in and them tell me it's still not ready?!?! Extremely disappointed in the way the management of this place is and acts as well. read more

This is my all time favorite places to eat. The food is awesome and the staff is always nice. I love both wing stops. The food is always great and amazing. read more

Several bad experiences with incorrect orders, really slow service, and rude managers when we let them know about it, as if we are inconveniencing them. Placed my last order at this location just last night and they wouldn't answer their phones for over two hours so I could let them know that they got my online order wrong. read more

If you ever go to wingstop call your order in cause it takes forever to get it if u order by walk in they should figure how to speed up a little 30 min is to long read more

I ordered 8 wings to go m. After 30 minutes they didn't had taken a look to the order. This place is ridiculous

The employees are very kind and helpful and the food is delicious! They were very patient as I ordered and my wings came out perfect! The flavors were so intense! Great experience! read more

Slow slow slow. I've been to this location a few times. Wings are good but service is slow. I call in my order. They tell me an estimated time, but the order is never ready when promised. They average 15-20 minutes later than promised. Sometimes more. I like the wings here better than BWW. But at least at BWW they get your order ready on time. Update May 20 2017. They still can't get you order ready on time. I ordered via app today. Received confirmation email and estimated time. When I showed up it was not a busy night but order not ready. Finally ready 12 minutes after promise time. Missed promise time by 60%. Plus they failed to put the fries I ordered in the bag. read more

I went to wingstop and placed a take out order. They told me it would be 10 minutes. The girl took my name and we sat up front to wait. 40 minutes later, after the girl was standing around, we went up and asked another employee if our order was almost ready. Yep. It had been sitting there. Nobody had bothered to let us know. Of course our food was cold. No apologies, nothing. I will never eat here again! read more

Ordered food online they said 23 minutes. Droved 17 to pickup food, they said haven't started on it yet. 15 minutes later got food no I'm sorry no apologies. read more

First of all they skimped me of the wings and the fries they tried giving me a second order and it was the same please beware or breading and no chicken read more

Wingstop is delicious. Best wings in town. Sure they take a little longer, but I prefer that to wings sitting under a heat lamp. The owner is also super cool. read more

The food is always good. I was a little bothered when they were working on my To-Go order and nobody had gloves on while handling the food. I may rethink ordering from here in the future. I ordered online and it was not ready when I got there at the given time. The restaurant was empty since it was mid afternoon. When I got my order home they did not get my order correct. The amount of wings we ordered in each flavor was switched. read more

Horrible service. Extremely slow and understaffed. Placed an online order and arrived 5 min after the pick up to ensure I wouldn't have to wait still ended up waiting 15 min in line and another 25min on one of their sticky benches. Check out women was extremely nice but was overwhelmed with no help. And absolutely no management to speak of. Will never go back. read more

Tried to call in an order about 10pm knowing they close at midnight. No one ever picked up the phone. So I went up there. I noticed when I filled my drinks the phone would ring and the guy working the counter would immediately silenced it. So I asked "not answering the phone tonight?" And he smiled and said no. Now that wonderful service isn't it? read more

All have to say is be prepared to wait forever for your food. This was one of the best places for wings in Amarillo until the staff went to crap. Maybe the owners should come run the place. read more

Very disappointed today! ! Called 1 time, phone for ever w/no answer. 2 time rang forever again w/answer. Ordered original hot wings, they looked like they were dipped in grease!!.. place was dirty, water was running on floor in the hall by bathrooms a worker was drinking beer on the job could not believe my eyes. read more

Their wings are the best in Amarillo. The original hot, cajun, and the atomic (hot!) are favorites. The french fries are perfectly seasoned, and the bourbon beans are really good as well. Open late. read more