filthy. neglectful. they lied to my face about the care my mother received. i had to demand her…read morerelease after just 72 hours due to lack of care, failure to administer medications, theft of clothing, and we both became violently ill with rotavirus within 48 hours. the administration is all about maximizing profit by cutting services/staff, and the filthy conditions are proof of that. they broke state law by charging me for her medical records even though they were being used to support her medicaid application, and made me pack up my bedridden mother and drive 30 miles to retrieve them, even when i requested repeatedly to have them mailed, which, by law, i am entitled to. furthermore, not only did they charge me $.75/ page, they charged me for dozens of duplicate pages, but after reviewing their version of the records, and comparing them to my own photos, notes, and time-stamped emails, i found fraudulent claims/entries, fabrications of care, and outright lies within the records. i allege the administrator, kate costello, directed staff to do so, and i will gladly testify to this assertion under oath in court...a place they've persistently threatened me with as a result of my refusal to pay their "services rendered" invoice. i've contacted county, state, and federal representatives as a result of our terrible experience in this hellhole, and now a regional media outlet has agreed to embark on a long term investigation into hudson valley rehabilitation as a result of our story. stay tuned, and keep your loved ones as far away from this place as possible.

The cleanest home I have ever been in . The girls are the…read moresweet and most caring in any home I have ever dealt with. my best friend has Dementia and is here and is super taken care of. I highly recommend Hudson Valley Rehabilitation

Seem to care some -- all facilities are short staffed --- cause the hourly pay always sucks!!!read more

Still have inconvenience issues 2+ years later from a 2 week stay at this hell hole…read more Care at this facility is so sub par it's so sad and subpar. Staff works double shifts all the time. Office Staff never calls backhand could care less how residents are treated. As long as they are paid for your care that's all that matters.. PT OT was good just far too short for a rehab facility. 5 star reviews are a joke ignore them.

I was a former employee and got let go. I wouldn't recommend working here at this facility and the…read morestaff can be rude or aggressive in there behavior.

This long term care facility is a wonderful facility. It is under new management and new things…read moreare happening. They have a wonderful restaurant setting for the residents for breakfast and lunch. They get to choose from different delicious items. The really seem to love it. The new food service director has brought a culinary flair to the menu. The new activity director has brought new and fun activities to the residents. More residents are attending the activities and the staff is getting involved. The nursing staff is attentive and caring. The whole facility is wonderful! A place to for any resident to call home!!

Patient neglect No staff…read moreCare quality atrocious Food disgusting Patients have to report falls of other patients to the staff Showers 1X a week if your family complains Patient fell wasn't found for an hour Staff disappears often leaving patients in hallways in wheel chairs soaked in urine When residents ask for something they wait for an hour before it's even addressed Awful awful

While visiting my daughter in Tivoli (NC is my home), I fell and broke my pelvis and tailbone…read more After a week in the hospital, I had to find a place for rehabilitation. You can imagine how vulnerable I was with the brutality of the pain and feeling lost. Fortunately, I was able to get into the Baptist Home at Brookmeade in Rhinebeck. (Not sure that's the correct name.) This is an amazing place. The nursing staff at all levels is kind, professional, attentive, patient, supportive, caring, respectful, and responsive. And whatever positive words you can add. I had seen a negative comment prior to coming here and, honestly, it is hard to imagine anything happening here that is less than perfect. When in pain and suffering, just able to wait out the healing process, one becomes scared and powerless. I'm 80 years old and still working. I travel for business and am completely on my own. This has been a temporary diversion and this staff helps people recover. Thank you. Thank you. I am eternally grateful. Janet Doublier

I was very happy with the way they treated my mother with kindness and respect…read more Beautiful outside as well as inside. Wonderful and thoughtful nurses. Art Exhibitions. Great medical care. Social services were on point with great attention to details. I recommend this place highly.

My mother stayed at Hancock Hall for about 2 and a half years until she passed recently. The staff…read moreat Hancock Hall was incredibly loving, caring and seemed to genuinely enjoy their jobs and working with elderly patients. They kept in excellent contact with our family throughout her stay, and my mother was very content there. The facility itself was always clean (no typical institutional smell) and they stayed on top of medications, kept her engaged with activities, and closely monitored and assisted with her food. Aside from that, during Covid, the steps they took and the frequent communication with families was exemplary. We could not have asked for more for our mother. Kudos and a big thank you to you and your wonderful staff.

My father in law is recuperating here after a partial hip replacement! Excellent care and physical…read moretherapy! Wonderful attentive staff and a warm and comfortable home feel! Highly recommend this health care center more than others around in area! Compassionate care at its finest!! Thank you!! (My mother in law had a great experience in here as well) Thank you!

We recently visited a relative receiving palliative hospice care there (they have many levels of…read moreservice, btw). We did not tour the building, but what we saw of the facility and staff was reassuring. Protocols were clear; PPEs were provided and hand sanitizer was just steps away from every location. The rooms were bright and cheerful and the all areas that we saw were tidy and smelled clean. Our relative's room and bed were fresh looking and it appeared that good care was being taken.

My father-in-law, who is in his late 90s, has been a resident at The Paramount at Somers…read moreRehabilitation & Nursing Center for the past two months, and our experience has been very positive. After an illness left him significantly disabled, we researched and visited nursing facilities, looking for a placement where he would be safe, well cared for, and treated with dignity. In Dad's time at Paramount, the clinical staff have been attentive, professional, and genuinely compassionate. They treat him as an individual, not just a patient, and always make him feel respected. The facility itself is clean, calm and welcoming, which gives us great peace of mind. Administrative and non-clinical staff have also been very helpful, guiding us through paperwork and fielding our questions with patience and clarity. My husband and I have spent a lot of time at Paramount over the past two months, and we feel confident that our much-loved elder is receiving the comprehensive support he needs in a caring environment.

My mother, who is 93 years old, was at the Paramount for 2.5 months because she had a fracture. My…read morebrother & I would alternate in visiting my mother, lunch & dinner. My mother had an eye infection & needed antibiotics 4 times a day, which she was not receiving. We had to insist, but the nurse was adamant about what she wanted to do. Took my mother off her incontinence medication. They changed her insulin medication. They took her off her diarrhea medication that was prescribed by her gastrontrologist. My brother walked in at lunchtime one weekend,& her meal tray was at the sink. Not even close to her so she could eat. And how is she supposed to eat If he didn't walk in to give it to her. I walked in on the same day of the same weekend & she was in bed in a diaper with her bedroom Door closed. How is she supposed to call out for help if she needed help, for no one to hear her with the door closed. Just recently she was being discharged on Friday, & I walked in at lunchtime, she was in a diaper, and a top in bed, flat on her back while all the staff was down the hall. She was saturated, I had to change her clothes. The staff was not even near my mother & my mother was not feeling well. I asked them to check her blood sugar as she's a diabetic, it was 63. I ended up calling the paramedics because they wouldn't call. She had to be taken to the hospital. It turns out that she had a uti infection. They also threw her antibiotics away when i was looking for them. Who does that? They wanted to kill her. I would never recommend this Rehab facility to anyone.

Friendly capable professionals running an excellent rehabilitation center. They ran very…read moreprofessional strategic meetings, and the staff is caring and hard-working.

My sister has been a long-term resident at The Nathaniel Witherell for over two years. Prior to…read morethat she was in a privately owned nursing home in the Midwest. Her quality of life at Nathaniel Witherell is SO superior to that at her previous nursing home. Many staff have been at Nathaniel Witherell for years and are clearly vested in patient care. The facility is lucky to have a large cadre of volunteers who assist with numerous enriching activities - Bingo, Snap, many musical events, religious activities and more. There are special events galore - holiday dinner, ice cream socials, spelling bees. Maintaining high quality of life at a nursing home is difficult, and no place is perfect. Based on my experience with my sister (and my mother prior to that) I can say with confidence that Nathaniel Witherell is superior to other options. Friends and family of residents have the option of joining the Family Council whose members meet regularly with administration to provide feedback on what's going well and what's not.

Mount Carmel Care Center has been voted "Best of the Berkshires" in 2018 and 2019 by readers of the…read moreBerkshire Eagle! 5 - Star Skilled Nursing Facility rated by Centers for Medicare and Medicaid Services. High Resident and Family Satisfaction. Central Berkshires - Lenox! No temporary (Agency) or casual staff. Very low staff turnover! Preferred provider - most requested for admission - ask the residents! Faith-Based, Mission driven care for our elders. "The Difference is Love" - Sponsorship by the Carmelite Sisters for the Aged and Infirm. We are here when you need us. Admissions Office 413-637-2660 x13

From the owner: A skilled Nursing Facility and Rehabilitation Center that is centered around individual care and…read moreassisting in the Recovery of the whole person body, mind, and soul. We are the only faith based Nursing facility in Berkshire County, sponsored by Carmelite Sisters to care for the Aged and Infirm.