This apartment complex has no conscience or morals. They kicked my son out of his apartment for one…read morereason and that was because he misunderstood the wording on the lease. He is a single dad with a new baby, and they could care less as long as he is out of their apartment complex. But he has been there for six years and paid his rent on time every month they have not had any other problems with him. The obviously hold a grudge. You definitely cannot make a mistake because they will kick you out on to the street.

The inside of my A/C unit is currently filled with black soot, constantly sending cold dry dirty…read morehazardous air into the apartment. Management thought an external inspection of the A/C unit was adequate, and did not even get INSIDE the A/C unit. Maintenance checks "good to go". Do not live here if you value your health and well being. You are only a piggy bank to the people that own this property.

Look out. They advertise one bedroom at $1175 00 then after…read morereceiving your money they change the price. This technique is called bait and switche. They are unethical and will look for any way they can to extort money out of you.

The staff was very friendly and responsive. The units are not top of the line, but they are not…read moretrying to be luxury apartments. when problems arose they were addressed promptly. A few people warned that we'd never get our security deposit back from them, but they were wrong. We just did a good cleaning and there was not a problem. I'd recommend them for good student housing or for affordable family housing. I have no complaints. I received the same cheerful hello when i called after i moved out as i did on the day i walked in to ask about availability.

I've been here for over a year and I loved living at Willow Ridge. It's located in a great place,…read moreeverything is so near to apartment complex. The maintenance team was always there to help me whenever something was wrong in my unit. They have nice and spacious 2 bedroom apartments. It's a good place to live.

Management was friendly throughout the year I lived there and the location was good, but the…read moreapartments are old, small, and gross. There's no A/C and no guest parking, and the laundry machines are constantly broken and will take your money with no refund. I wouldn't have written anything as I chose to live there, but the final straw came when they took all of our security deposit. We did everything they told us to do to get our deposit back and then after moving out they said the guy who did our paperwork screwed up and there's nothing we can do, just like that. As college students that's a huge blow to lose an entire security deposit. It also shows you can't take these people at their word, and that integrity means nothing to them. 10/10 recommend living anywhere else.

My mother, soon to turn 93 is a resident here. She has been living here since September 2018. We…read moresold the home in Prescott she and my late father lived in since 1992. She has a nice 2 bedroom, 1 bath apartment. I really enjoy going to see her, knowing she is safe and contented there. She's made a number of friends there since she moved in. Meals, housekeeping, laundry, and maintenance are all covered in the monthly fee. There are medical professionals helping with the health issues of the residents. I'm writing this today to acknowledge the great efforts of the staff as they protect the residents against the corona virus. Mom told me today in a phone call that they are all staying in their apartments, with meals being brought to them, instead of at the dining room. Will Burke is normally the sales manager. He's a great guy. Mom told me Will is busy with a ton of other things related to the virus. That's called stepping up! https://www.brookdale.com/en/communities/brookdale-prescott.html

This company is the worst I have ever seen! After spotlessly cleaning the place, they still kept…read morethe entire deposit. Never ever use them, there are way too many places to rent. Upon moving in, the unit needed to be cleaned and i It was left better than received. Definitely a scam operation!

Sharon is my hero, I spent months looking for a place in my…read morebudget and rent right was very patient with me and made an effort to get me a place i could afford to live. they are professional and always very clear communicators!

On the positive side, they offer the option of leases that are less than 12 months. For a premium,…read moreI paid for a shorter four-month lease, letting them know on the day I moved in, that I would not be renewing. I was forced to find a hotel initially, as my room was not ready on the move in date due to the being permeated with the smell of cat urine. I tried to be as understanding and cooperative as possible with the delays. 30 days before the end of my lease, I stopped in the office to remind them that I would be making no changes to my lease, and moving out as per the original lease, in 30 days. I was advised that because I did not give them 60 days' notice that I was NOT going to make any changes to my lease, that I would be charged an additional month rent plus a $200 fee. I tried to speak to them to ask if they could advertise the room for rent and allow me to only pay for the agreed upon 4 months if another renter responded to the advertisement, however they were unwilling to allow me to stay with the terms of my original lease because I did not give them 60 days' notice that I was NOT making ANY changes to my lease. Have you heard of the term "thievery by fine print?" Beware.

Great place to live. We love living at Pine Lakes as close to downtown Prescott but relaxing. The…read moreresidents are friendly. The rent is reasonable for the county.

New manager is a nightmare, no gas for 6 months, no support from home office. The clubhouse has…read morebeen turned into a way to a way to make money, not create a fun place to meet. If you are thinking about buying look close and ask the people that will be living next to you what they think about the management.

Absolutely HORRIBLE! Anytime we need something fixed they never come. They never answer their…read morephones when we have a questions either so they penalize/charge us for things we never knew about because they don't answer! Our ac hasn't been working for 2 days and they keep saying they're gonna bring someone to fix it but no one has come. We have animals and it's 80° in the house. DO NOT RECOMMEND AT ALL

Contacted them about two rental properties we were interested in seeing. Amber told us to see the…read moreproperties, we should stop by the office and check out a key. I called the next day to verify the office address and and the lady on the phone sent us to an office that closed several months ago. Luckily we ran into one of their landlords at the old office who gave us the new address. He mentioned he wasn't surprised by the mistake. Went by the second address and when we got there we were told the property was not available for viewing. If it's this hard just to see a property, imagine what it would be like to rent from them and what would happen when you faced issues at the property? Complete fail!