This apartment complex has no conscience or morals. They kicked my son out of his apartment for one…read morereason and that was because he misunderstood the wording on the lease. He is a single dad with a new baby, and they could care less as long as he is out of their apartment complex. But he has been there for six years and paid his rent on time every month they have not had any other problems with him. The obviously hold a grudge. You definitely cannot make a mistake because they will kick you out on to the street.

The inside of my A/C unit is currently filled with black soot, constantly sending cold dry dirty…read morehazardous air into the apartment. Management thought an external inspection of the A/C unit was adequate, and did not even get INSIDE the A/C unit. Maintenance checks "good to go". Do not live here if you value your health and well being. You are only a piggy bank to the people that own this property.

I've been here for over a year and I loved living at Willow Ridge. It's located in a great place,…read moreeverything is so near to apartment complex. The maintenance team was always there to help me whenever something was wrong in my unit. They have nice and spacious 2 bedroom apartments. It's a good place to live.

Management was friendly throughout the year I lived there and the location was good, but the…read moreapartments are old, small, and gross. There's no A/C and no guest parking, and the laundry machines are constantly broken and will take your money with no refund. I wouldn't have written anything as I chose to live there, but the final straw came when they took all of our security deposit. We did everything they told us to do to get our deposit back and then after moving out they said the guy who did our paperwork screwed up and there's nothing we can do, just like that. As college students that's a huge blow to lose an entire security deposit. It also shows you can't take these people at their word, and that integrity means nothing to them. 10/10 recommend living anywhere else.

My mother, soon to turn 93 is a resident here. She has been living here since September 2018. We…read moresold the home in Prescott she and my late father lived in since 1992. She has a nice 2 bedroom, 1 bath apartment. I really enjoy going to see her, knowing she is safe and contented there. She's made a number of friends there since she moved in. Meals, housekeeping, laundry, and maintenance are all covered in the monthly fee. There are medical professionals helping with the health issues of the residents. I'm writing this today to acknowledge the great efforts of the staff as they protect the residents against the corona virus. Mom told me today in a phone call that they are all staying in their apartments, with meals being brought to them, instead of at the dining room. Will Burke is normally the sales manager. He's a great guy. Mom told me Will is busy with a ton of other things related to the virus. That's called stepping up! https://www.brookdale.com/en/communities/brookdale-prescott.html

This company is the worst I have ever seen! After spotlessly cleaning the place, they still kept…read morethe entire deposit. Never ever use them, there are way too many places to rent. Upon moving in, the unit needed to be cleaned and i It was left better than received. Definitely a scam operation!

Sharon is my hero, I spent months looking for a place in my…read morebudget and rent right was very patient with me and made an effort to get me a place i could afford to live. they are professional and always very clear communicators!

On the positive side, they offer the option of leases that are less than 12 months. For a premium,…read moreI paid for a shorter four-month lease, letting them know on the day I moved in, that I would not be renewing. I was forced to find a hotel initially, as my room was not ready on the move in date due to the being permeated with the smell of cat urine. I tried to be as understanding and cooperative as possible with the delays. 30 days before the end of my lease, I stopped in the office to remind them that I would be making no changes to my lease, and moving out as per the original lease, in 30 days. I was advised that because I did not give them 60 days' notice that I was NOT going to make any changes to my lease, that I would be charged an additional month rent plus a $200 fee. I tried to speak to them to ask if they could advertise the room for rent and allow me to only pay for the agreed upon 4 months if another renter responded to the advertisement, however they were unwilling to allow me to stay with the terms of my original lease because I did not give them 60 days' notice that I was NOT making ANY changes to my lease. Have you heard of the term "thievery by fine print?" Beware.

Pamela, the office manager, will be your only point of contact should there be any problems, and…read morethere will be. If she decides she does not like you, she will not answer or return your calls or emails. She will even avoid you on property. Writing to the management company, calling them, will get no response whatsoever. I moved out on June 8, with rent paid up until the end of June. Without any communication to me, she rented out my apartment early. The parking space, mailbox and unit I was paying for, began being used by someone else! I only learned this when I visited her in the office to return keys. She has my forwarding address but here we are at the end of July without my substantial deposit returned. This is against the law, both collecting double rent and not returning my deposit with an accounting within 14 days. The voice mailboxes are always full and she ignores all attempts at communications. She has behaved outrageously in many other ways, as well. Snaps and yells at residents and is generally rude and runs the place like a dictator.. She prides herself on getting new customers but retention is a problem. There are many unhappy residents. Since no one at the Winfield at the Ranch property cares, it's time for small claims court and reporting Winfield to the authorities.

I have never left a review for any place, services, etc. I felt compelled to leave an honest review…read moreof Winfield at the Ranch after living there for the past two years. We were the first residents to live in our apartment and had many experiences. I would give this community a five star review, but the office manager is the reason I'm not. At first Pam in the office was very helpful and inviting. She helped us get our apartment in a very short time frame and was very accommodating. After the first six months or so, she became very hard to get in contact with. We would call numerous times during normal business hours with no answer. After a few unanswered phone calls, we would go down to the office to try and contact her in person, only to find that the office was closed. Mind you this was during normal business hours and happened on several occasions. I could understand if it was once or twice and maybe she was out of town, out for lunch, etc. Pam is very strict on the residents, but does not hold herself to the same standards. She is very hypocritical on her rules and makes it apparent that she is above them. One example is the parking rules. You're allowed to have one car per resident and one covered parking space per unit. Pam on the other hand at one time at three vehicles of her own, taking up two garage spaces and parking the third vehicle under a covered parking spot. These vehicles included a Ford pickup, a Dodge Challenger and an older station wagon. Now, if there was an open garage space available, I can see how this would be appropriate. But when you have a waiting list for garages and your community manager is using two of them for her personal vehicles, and parking in covered spots, I feel as if this is inappropriate. Also, you are not allowed to back in to parking spots (which is normal protocol for communities), but numerous times Pam's Challenger would be backed into a parking spot without her moving it for hours. She once gave me a "parking violation", a bright orange sticker, on my vehicle for being backed in for 30 minutes. The apartment itself was nice and felt like home. The best part was the pest control, we seldomly had any bugs, and if we did they were very small and minimal. Holiday patio contests were fun and made the community feel very festive. The pool and gym are nice community amenities and were always clean. We would have renewed our lease if it wasn't for two things: Pam and the monthly rent increasing drastically.

Great place to live. We love living at Pine Lakes as close to downtown Prescott but relaxing. The…read moreresidents are friendly. The rent is reasonable for the county.

New manager is a nightmare, no gas for 6 months, no support from home office. The clubhouse has…read morebeen turned into a way to a way to make money, not create a fun place to meet. If you are thinking about buying look close and ask the people that will be living next to you what they think about the management.

Absolutely HORRIBLE! Anytime we need something fixed they never come. They never answer their…read morephones when we have a questions either so they penalize/charge us for things we never knew about because they don't answer! Our ac hasn't been working for 2 days and they keep saying they're gonna bring someone to fix it but no one has come. We have animals and it's 80° in the house. DO NOT RECOMMEND AT ALL

Contacted them about two rental properties we were interested in seeing. Amber told us to see the…read moreproperties, we should stop by the office and check out a key. I called the next day to verify the office address and and the lady on the phone sent us to an office that closed several months ago. Luckily we ran into one of their landlords at the old office who gave us the new address. He mentioned he wasn't surprised by the mistake. Went by the second address and when we got there we were told the property was not available for viewing. If it's this hard just to see a property, imagine what it would be like to rent from them and what would happen when you faced issues at the property? Complete fail!