If you're looking for a great location for your bachelor or bachelorette, birthday, or any other party... Run FAR FAR AWAY from this place.
My husband reserved their upstairs bar for my 30th birthday in December. The main reason was because we had dinner at Hubbard Grille and it's right next door. They had him sign a contract that included a minimum, which it's pretty typical and expected, so no big deal. In exchange, we were promised a fun and inviting atmosphere, music, a private bartender, a private section, and a full menu including draft and bottle beer (domestic and import) and of course their full wine menu. This is what us and our 20 guests arrived to...
-Zero music. None. The bar was quiet, and let me tell you how quickly that kills a party and makes everyone uncomfortable. We had to ask the bar tender for music, only to find out there is none upstairs, so he yelled down to the manager who turned up the music from downstairs. It was barely audible, but better than nothing I suppose.
-the bar tender was completely unprepared and spent more time on his phone then doing his job. Also, he knew nothing about wine.. See below..
- full menu? Nope. My guests started ordering wine flights, because they were on the menu and were, you know, at a wine bar.. And the bar tender said " no, were not serving those tonight." Come to find out, not only could my guests at my wine party at the wine bar not order wine flights, the only beer they had was off brand bottled craft beer. I realize some people are into that, but the beer drinkers in my group were bud light kind of people, and since that's what we were promised, didn't seem to be a stretch to assume that's what we'd have.
-the area wasn't in any way blocked off from the public. The bar was totally dead that night, so it wasn't a big deal, but the 4 people that actually did walk into the bar walked directly upstairs to our "private party"
My husband went and got the manager, who happened to be a HUGE unprofessional jerk. His name was Mark. He came upstairs and yelled at the bartender, in front of all of my guests and over the non existent music, for not serving wine flights. At this point we decided it was time to take our group somewhere else because this place was awful (exactly 45 minutes into our 3 hour party). After everyone paid for their drinks, Mark tried to hold my husband's credit card for the balance of the room minimum.
How ridiculous, they did exactly ZERO of what they promised, but wanted us to pay up.
We tried to be calm and at first asked if there was some compromise we could come to because of the situation, but manager Mark was again rude and unprofessional and kept saying we needed up pay up or "call corporate". He told us to "call corporate" about 5 times.. That was the last straw. When I thought we were dealing with a local business it was a manageable situation, but he made us feel like we were in the Walmart of wine bars. Don't worry though, they were SO UNORGANIZED that they couldn't even tell us how much our group spent. It was 45 minutes. We just walked out at that point.
My husband booked the party with Molly. She was nice enough, but beforehand she made it clear she was too busy to be at the bar to manage the group events. or apparently even make sure the bar was prepared. She didn't charge us the balance, but made us pay the $75 room fee. Even that was absurd, but she told my husband that manager Mark said they were turning away customers to accommodate our party. He also told her we didn't bring enough people to cover the minimum.... I guess manager Mark is OK with lying to cover himself. Great company. She sent us coupons, but they were something silly like $10 off and expire in a month.
In conclusion.. They don't care about your party, just your money. read more