Wine and Wall is a beautiful venue for a smaller (think approximately 50-ish) group of people. It really is an excellent location for a wedding reception, which is the reason for my review. On top of that, because they are located adjacent to One Market, who caters for their events, they also have very delicious food.
Very unfortunately, that's where my positive review ends.
As I mentioned, my experience with Wine and Wall started and ended with my wedding dinner/reception.
The coordinators for our event were accommodating and thorough in their responses from the beginning of our planning, however; something went wrong towards the end where some of the communication just didn't quite happen in the way that I would have liked.
The first big issue was with our photobooth. When we were originally deciding, the vendor asked us to check to ensure that Wine & Wall would even allow us to have one on-site. The coordinators told us that it wouldn't be a problem, and didn't put forth any additional requirements for having the photobooth. That was more than two months before our wedding. The Friday before our wedding, the coordinator told me that the landlord was requesting liability insurance for the photobooth, which I asked the vendor to send to W&W. It wasn't until two days before our wedding that I heard back from the coordinator telling me that not only was the photobooth vendor's insurance not sufficient (they required a $2 million policy, $5 million in some areas of the building), but that the vendor wouldn't be permitted to set up and tear down the photobooth while we had guests on site.
Don't get me wrong, I understand that businesses have rules and policies that they need to follow. That was definitely not my hang-up. What was upsetting was the way that these policies were communicated to me, literally two days before my wedding, leaving me even more apprehensive than I already was, and scrambling for a solution. Luckily, I hired a fantastic photographer/photobooth vendor who was happy to work with us in finding a solution.
After the frustration of the photobooth had died down and we made it to our big day, tied the knot, and were enjoying ourselves at our reception, we noticed that the servers were pouring the wine like it was water, not even asking our guests if they wanted any. They were topping people off left and right- there were full glasses of wine on every table that nobody in our party was even drinking. I actually don't think I saw them pour any water for our guests in comparison to the amount of wine that they were serving. And proceeded to charge us for all of it at the end of the night.
Possibly as a result of the servers pouring the wine like it was water, and as the final straw to officially kill all hopes of W&W getting any kind of a decent review, management pulled my husband and I aside around 8:30p.m. and tried to tell us that our group of 40 people had drank more than 150 drinks, that they were going to cut us off from the bar and start serving soda and water for the rest of the night (we had the place until midnight). They also claimed that several of our guests had broken a couple of glasses (which, I'm sorry, is bound to happen when you have a venue that has all hardwood floors and there are children present). We didn't have any unruly people, nobody was destroying any form of property, nobody was acting belligerently or even appeared to be mildly intoxicated.
I really wanted to like this place and give them a good review. If I were a guest at my own wedding, I probably would have rated it much higher, as I wouldn't have known how the bride and groom were actually being treated. That said, I would strongly recommend that you proceed with caution if you are looking into booking this venue for any kind of event that has meaning to you. Disappointed. read more