Went to look at a car, Bailey wasn't there on this Saturday but the mean, crude parents (or older…read morepeople were). I asked where Bailey was--no response. Then I asked about the Toyota Celica convertible. Father (or older man) grunted, got the keys & removed the car from the parking spot. Then grunted at me, pointed at the car, then walked away. For $3500, even though the car was a Toyota & the body was in pretty decent shape, it was so overpriced. I took a friend with me to help. I LUV LUV LUV vehicles so I've learned some stuff along the way in ownership. I had my checklist. 1) The most important thing was the OBDII computer system. There were no check engine lights on, but I had my bulky reader/analysis system. There so MANY codes erased that I guess they didn't know if a person knew what they were doing, they could find all these codes. Every code from emissions to solenoids to misfires. I got the best mechanics in the world--I called them to tell them the codes, they said to fix everything would be upward from $2000. Then I told them the people wanted $3500 for it with 180,000 miles; mechanics said either get them down to $1500 or walk away. It had 180,000. 2) The transmission had been replaced & there was no mention of it on the website in the vehicle description. There was no paperwork either. I asked, older man grunted. I saw "11/97" on the transmission itself (we went under the car too). No knowledge of how many miles was on this tranmission or what the odometer mileage was when it was swapped out. 3) Convertible top went down easy, wouldn't come back up 100% on it's own. My friend had to pull the top up beyond a certain point on the rear right side just to keep it moving. I own covertibles so I know easily about $1000 to get a new motor/mechanisms. No mention of the motor getting ready to fail. 4) Oil wasn't the best. Oil filter looked like it was changed. WHA??? 5) The interior was dirty, seats were dirty, dashboard was dusty. The middle console was removed and replaced with some sort of homemade box. But the factory console was in the trunk. It should have been put back in before trying to sell to show original condition. 6) I was NOT allowed to take for test drive. Bailey was the KINDEST guy, said it was ok to drive around the block or so, which is one reason I wasted a cold cloudy, Saturday afternoon to go look at it. When I told the older man Bailey said I could, you can guess---he grunted at me. But he knew how to say "NO". I told him the car wasn't work $3500 in its current condition & I'd offer $1000 for it since the convertible top wasn't working right. "NO". Then he said something under his breath in a foreign language. I ignored it. I said ok, turned the car off, left the lot. I had a Carfax with me but it didn't mention about the transmission being changed. This made me wonder what else was going on with the car that I didn't know. Realized this car was for someone that considered this a "project". So I told him the keys were in the ignition & I left. He and his wife just stared at me & I stared right back at them. Bailey is the nicest thing that has EVER happened to this car lot. IF you want to buy a vehicle at this car lot, you: ---either be a mechanic or take one with you, they won't let you drive the car off the lot for anything; ---take a Carfax so you'll have some idea of what is happening; ---be prepared to spend more money than the vehicle is worth because you WILL have to put money into it before you can really start enjoying it, if it'd even make it back home. If you tow it, get it towed to your mechanic. If you can drive it, drive it right to your manchanic; ---If you don't go when Bailey is there, then DON'T GO AT ALL. There wasn't ANY kind of positive customer service mechanism in place. You leave there feeling like you were never welcomed in the first place. ---Be prepared to WALK AWAY. I believe if I had Bailey there, he would have cared & worked with me on price or something, but no one else did. Now the one thing I WILL say about Bailey--he was willing to let me put a deposit down on the car and pay him unti it was paid in full. If you just gotta buy a vehicle there----DEAL ONLY WITH BAILEY. I didn't get such luck.

Don't waste your money at this dealership. I bought a car here and it has been nothing but…read moreproblems. They sold it to me with the wrong tire size, and I had to replace all four tires within a week. The mechanic also discovered signs of a front-end accident -- even though the report showed no history of it. On top of that, they didn't even provide the original keys for the car, just a cheap replacement. Since then, I've had to spend thousands of dollars on repairs because new issues keep popping up. There's no warranty and they take zero responsibility for anything. It's your choice, but my advice is to stay far away from this place. You'll end up with headaches, unexpected costs, and a car that keeps letting you down.

I just recently purchased a vehicle from rocket auto I…read morewalked out extremely happy. they were so friendly and helpful. Im so greatful I found the. I was in and out. best experience ever. I'd totally recommend!!

I would give it a zero... The own doesn't care about his customers, especially disabled person who…read moreliving thru 4 near death experiences... They sold me a car that causes nothing but issues! Don't believe anything they say. If you are that desperate to purchase a car, sure go ahead buy a car by them... but know if you have any questions or can't find something about the car, dont expect the owner to call you back! Still never received my license plate or my title car! I am waiting from ADA to look into this company & hopefully the real Rocket company is aware!

My husband wasted a work day to go see a car that they told him that they would have at a certain…read moretime and when my husband shows up they told him they dont have it and thought he wouldnt show up. Unprofessional. Spend your money somewhere else.

This dealership is sketchy at best. I saw a vehicle I liked online. Made an appointment to come in…read moreand see it, as the dealership was over an hour a way. Sales person said vehicle would be ready. The dealership is in a neighborhood the salesman said I needed to keep an eye on my vehicle. Not reassuring. There was no parking. I drove around the block twice. Cars were everywhere parked on sidewalks and all over. Called the dealership and they moved a car parked on the sidewalk and told me to park there. This was on Kedzie (busy street) and the plentiful foot traffic barely fit by my truck, making me worried about my truck being damaged. When I saw the vehicle it had a lot of unmentioned body damage issues. It was surrounded by many other vehicles they were selling. It couldn't be moved out easily for a test drive. This was going to be a second vehicle and had planned on buying the vehicle, but due to all of the issues I've mentioned, I just left. Avoid this place.

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

I would like to shoutout Emilio for helping me and being very helpful when getting my first car, I…read morejust got it in May 11th and left happy! I appreciate his service and hope to do more business doen the line.

Thank you I love my Tahoe will be back for my second truck and definitely sending my family to you…read morefor theirs!

scam they tried selling me a truck that broke down they better give me the cash i gave them they…read morewant you to make a deposit right away and sell you a broken down car

Ladies and gentlemen! We have a classic "let's screw undereducated immigrants" kind of sche…read more.. dealer. Let me show you a little example. Take a look the attached picture with numbers for my financing numbers provided by them. We are looking at over 2k In fees and taxes. Sales person Mike wasnt able yo exolain any single one of those. But all those fees are a way for dealership to make money, so lets take a wuick look at tge bottom of the page. keep in mind that mike checked with his manager and said that I'm looking at 26% interest because of my credit history, yes my score is pretty low, but without any serious issues. 42 payments $316 each. Even though I spent good amount of time crunching the numbers I still couldn't understand how total amount of those payments relaits to numbers on the spread sheet. Take a look yourself. As a verdict - obvious attempt to screw me over.

I didn't have a bad time dealing with these guys but it could have been better. Let me tell you. I…read morebought the first car sold at this establishment, I honestly did. This place hasn't been open very long. I bought a 2002 Nissan Pathfinder 1 owner who took care of the car. I didn't even go in for the Nissan I wanted a 01' Cherokee, but it didn't look like i wanted it to look. I so happened to see the Nissan there and inquired about it. I checked the carfax and 1 owner always gets my attention, the owner took care of the car. I was sold after a little negotiating with the price of-course. My only problem was with the radio,CD player did not work. Was a hassle to get the car looked at but I finally did. Result was CD player still didn't work (which i should have looked at, I got side tracked, could have knocked a couple hundred off) and I wasn't going to wait for another car to come in so they could yank one out and put it in my car. I then went to Crutchfield. I would give the Dealer a 3.5 if I could I think 4 is a bit to high. You have to understand the nature of the beast. "USED" cars there will be problems no matter what. As for customer service it wasn't great but they had just opened things were a little crazy so I gave them the benefit of the doubt. DO YOU HOMEWORK. Test the car, look under the hood, under the car, check the levels. Edmonds.com, research the car, what kinds of problems come up after so many miles, what price is fair? I was fortunate took the car to my mechanic Nal who is a wiz with foreign cars, he said I got a great car for the age and miles. Had the car a year now, only put about $500 bucks in it - changed belts, pulleys, oil, bulbs, breaks, and alternator. Not bad at all, my guy is good and charges low prices. So, a used car dealer is a used car dealer, with these guys alot of it is on you and negotiation skills. If you want a car to run NEW then BUY NEW. These guys aren't bad just do your home work , and don't be hell bent on one car, be open minded and patient. I'll give them 3.5

Traveled to half a dozen for dealers before I discovered Metro Ford. If you're looking for a…read more'palace' of all things FORD this is probably not the place - as this dealership is one of the originals from the Western Avenue Car Dealer Row - but if you're looking for the best possible deal on a new vehicle you should check these guys out. I love their idea keep the show room simple overhead low and best possible prices are given... I did not work with a single person but this team acted like a family and took me through the buying process with as little pain as I've ever experienced an auto dealership. Avery, Cesar and the whole team were great to work with! If you're worried about buying in the city is the fourth vehicle I've purchased within the city limits and I've always lived in the suburbs - I think you can get a better deal in the city then you can in the burbs. Check these guys out

Don't go here please go to one in a better neighborhood. It's a reason why it's 2.5. The customer…read moreservice is horrible. I was coming in to look as my lease will be up soon. They acted as if showing my the broncos was an issue. Just let me look at it. .. I'll stay with GMC. The service is always immaculate.

I'd give 0 if I could. Every car on the lot is a lemon, most with severe accidents, with thousands…read moreof dollars of repairs needing to be done. I'm sure they're mechanic shop is a joke and a front to ease buyers concerns - I didn't see a single person who looked like they knew what they're doing with cars, just $$$. They sold a vehicle needing 8k in repair - the driver airbag had been deployed and stuffed back in, which is in of itself illegal to sell as is. MAKE SURE YOU READ EVERY PAGE ON THE SCREEN, ZOOM OUT. DO NOT BE RUSHED OR DISTRACTED. THIS IS YOUR. MONEY. The pages that we signed were printed out and we noticed we had not been shown a full side of the auto check/audit/report. I asked to start each vehicle except the one we bought, which had all the right fuses and codes removed to prevent me noticing any problems. I got a free consultation with a Consumer Fraud Protection Lawyer who would team with the State Attorney General to sue them. We came in and told them that, they agreed to let us switch the car. We did our due diligence and made the best pick. I WISH I SUED. Only cost is if you win, and I'm happy to make these guys pay the money I just gave them to a lawyer protecting them from me.

I went to purchase a vehicle & was given the run around the check engine light. Completely…read moreunprofessional & untrustworthy, I will not be recommending this car lot to anyone.

They sold my elderly parents a broken car for 5k. Here's a list of problems which eventually piled…read morein repairs racking over 2k: engine was bad, back window piece needed replacement, catalytic converters was screwed, and the brakes were shot. My parents are old, try their best to save money to support all of us and you're taking advantage of them. This is a corrupt business.