WOW! My car buying experience was great again! The sales & management team were very honest &…read moretransparent with me. I was able to get a great vehicle @ a fair price & great financing. I have bought several vehicles here and would recommend. The vehicle selections are always amazing!

I appreciate the service department at Advantage Toyota River Oaks. Especially Mr. Emonie Williams,…read morefor his excellent advice and professional service concerning my vehicle. Thank you very much sir.

First, I'll state up front that the dealership made things right in the end, but getting there was…read morepainful. Some of the issues were unforgivable. The process took over 4 hours although we told them we were coming, specified the used CR-V we wanted and didn't dicker over the price. Everyone moved at a glacial pace. After dark, when we finally got into our CR-V and drove away, about halfway home we saw a crack, top to bottom, on the passenger side windshield. We had test-driven the car in daylight and it wasn't cracked then. At least one of their employees, maybe more, knowingly let us drive away in a damaged and potentially unsafe vehicle. They made sure they were not inconvenienced in getting the windshield fixed, but we certainly were -- it took over a week, the communication was slow and frustrating, and we had to drive from Chicago to Lansing instead of their allowing us to fix it here. And, they didn't mention one car fob was missing until the sale was closed, this after we had told the salesman we specifically wanted the trim level with dual seat memory. We like our SUV, but we made sure to take off the Napleton license plate frames. Never again.

I had a very disappointing experience with Napleton Honda in Lansing during negotiations for a 2025…read moreHonda CR-V. Two days prior, I visited the dealership and received a printed offer showing an out-the-door price around $32,000 along with a $16,995 trade-in value for my vehicle. Before returning to the dealership, my father called to confirm the car was still available, and separately my salesperson called me directly and stated they would still honor the deal if I came in. After driving about 45 minutes back to the dealership, I was then told the vehicle was "tied up in a sale" and that if I still wanted the vehicle, the price would suddenly increase by $3,500 because they planned to sell it to CarMax instead. I understand vehicles can sell quickly, but the communication and handling of the situation felt misleading and disrespectful of my time. If the terms had changed or the vehicle was no longer realistically available, that should have been communicated before asking me to come back to the dealership. I'm leaving this review so other customers are aware of my experience and can make informed decisions when negotiating here.

Mow & Ali are the sweetest guys you can ever come across! They are so helpful without being pushy…read more One of the cars I purchased from them was totaled in an accident I was involved with... the next day they had another car for me. I am considered "low-income " and yet they worked with me, giving me payments that I could afford. They were more than just my auto dealers, they became my friends! Five stars to Moe & Ali, sincerely, Lynette Arceo

Went here for a car the car I've been wanting we were helped by Moe. Great person helped us out…read morewith everything didn't give us any runarounds told us everything how it is straight to the point told us what issues car had what payments were everything great service work with you on payments and down payments recommend everyone and anyone to come down check them out and walk out with a car especially with Moe great help.

Yesterday at Napleton River Oaks Cadillac, I bought my first car of my life, a used 2014 Cadillac…read moreATS. As an international student I had to ask A LOT of questions (I almost felt bad that I had to make so many calls to ask questions) as I did not know any process of purchasing car in United State. However, Mr. Tyler W. Brown, a Car Dealer at River Oaks, made my car buying experience really easy as he tried his best to answer every single questions that I had. I was really worried that I might not get the best service as I'm a College student purchasing a used car, but I was treated really nicely from all the staff at River Oaks.

I came here to have my car serviced. I always bring my vehicle here for the oil change. This time I…read morecame for brakes. The service and communication in regards to my vehicle was good. I had an oil changed and the brakes repaired. At the check out time sticker shock, I was presented with the 4% service fee because I chose credit to pay. I was livid because I was not aware of this fee. This is the place I have been coming since ownership of my vehicle. One I feel as though this fee could be incorporated in the price and tell me we offer discounts if you pay cash. Second because you say this is a new processing fee then make sure customers are aware before they agree to service not after. I was very upset. I see this happening in many business and the customers aren't aware. Many people don't complain well I am that one. If I decide to return then that's my choice and I am now aware of your 4% fee. You didn't even offer rides to home within a certain mileage range or a vehicle. I spent extra on Uber and service fees. It may not seem like a lot to you the owner but it is to me. I don't like your policy and I would say hidden. Very angry

My daughter and I went to the Hyundai dealership today to test drive a car. It was 100 degrees out…read moreand upon first entering, we were greeted to cool crisp air, a welcoming atmosphere and a friendly greeting from Mr. Casanova Harb, who offered us cold water! He assisted us with the preliminary information, and then led the way to the car as he held the door for us. Perfect Gentleman! Mr. Harb was extremely knowledgeable about the car and all it's features! I was quite impressed by the beautiful car AND his professionalism. He was so patient and answered all of my questions! The car drove as if it was floating on a cloud! By the time we arrived back at the dealership, I was quite confident that this is the place to purchase a car! Thank you Mr. Harb for being a perfect representative of everything that a Superior Dealership is made of, and making this experience flawless!

Worst dealership in the history of humanity! I went in for an anti-theft recall. After several…read morehours the service manager says they could not perform the recall because my ignition key was not original. They wanted me to pay $500 for a new ignition key in order to do the recall. Took it to another Hyundai dealership and had me in and out in under two hours. Napleton River Oaks Hyundai is nothing more than a bunch of scammers.

I want to publicly say thank you to Aaron Austin who went above and beyond!…read more I needed a Cadillac convertor,EGR valve and the extended warranty I paid for wouldn't cover the cost! He worked and worked he called this person and that person. Aaron all the time kept a positive attitude and thanks be unto GOD he did what he said and more.What was a bill of $6000 to $2500 out of pocket! God Bless Aaron Austin

It's been pretty difficult dealing with the service departments far. I have an issue covered by…read moreWarranty but I'm experiencing severe unprofessionalism. Brandon Jones appears to hate this job and it shows in the service. I assume if people use their warranty to cover cost, it directly affects his paycheck. I don't understand why I'm getting such pushback on asking for my car diagnostic to be submitted to the warranty center. This is a certified Jeep dealer that my warranty company sent me to yet, Brandon doesn't seem to understand the warranty process or at least transfer me to someone who does. I have powertrain coverage yet he told me I declined the service. I declined paying out of pocket for something that's covered. I just need someone that is knowledgeable and doesn't take questions personally and does their job!

Everything! I purchased a Kia Rio in 2015 , paid it off in April 2023 and I still haven't received…read morethe car title. I've contacted the customer service, corporate, finance departments and have been told, my car's VIN number doesn't exist in the system! They can't find any information on me using my name and social security number either. I need the title in order to sell the car!

On March 24, 2026, I contacted Napleton Kia in Lansing, Illinois, to inquire about a new Telluride…read more I spoke with a salesperson named Peggy and requested pricing on the vehicle, along with a breakdown of taxes, title, and registration fees. I explained that we were very motivated buyers and, if we could agree on a price, we were prepared to purchase the car that same week. I eventually received the numbers, which included a $999 dealer add-on for pinstripes and door guards. Shortly after, I received a voicemail from Tony, the General Manager of Sales, confirming an 8:00 p.m. appointment to see the car. He stated it would be cleaned and ready for us. Since we had not yet decided to move forward, I called him back to explain that we were still considering the purchase and would not be coming in, as I did not want them to go to unnecessary trouble. During that call, I asked if the $999 add-on could be removed, as we were not interested in it. Tony stated that it was a mandatory fee. I explained that this was a deal-breaker for me, and he then suggested we "split" the cost at $500 each. I countered with an offer that was $2,000 below his quoted price and asked if they would consider it. He declined. I informed him that I had another deal pending--on a higher trim level--at a better price, and told him that if anything changed, he had my number and could reach out. After the call ended, Tony apparently believed he had hung up, but the line remained connected. He proceeded to call me a "mooch" and an "f-ing mooch" multiple times while speaking to a coworker. He also accused me of lying about the competing offer, which I had in writing. Once he finished, I disconnected the call and immediately called him back. I told him that I had heard every word he said and advised him that if he was going to speak about customers in such an insulting manner, he should ensure the phone is properly disconnected. Not only were his comments offensive, but they also reflected a lack of professionalism. Initially, he denied making the statements and insisted he would never speak that way about a customer. However, when I repeated his comments verbatim, he then claimed he had been referring to someone else. I responded that, regardless, it was inappropriate to speak about any customer in that manner. All I had done was present an offer I was comfortable with--something he was free to accept or decline. Instead, I was spoken about as though I had done something wrong, despite the dealership adding a $999 package that I neither wanted nor could remove. Based on this experience, it is clear that Napleton places little value on its customers--the very people who support their business. Over the years, I have purchased four Lincoln vehicles from Napleton, but I will not be doing business with them again.

Ms Donna was amazing, she helped me get my car quickly and efficiently. We ran into a slight issue…read morewith the insurance that could've caused a delay in me leaving with my 2024 Trax but she got it figured out and we left the same day Thank you so much Donna!! You made a young girl's dream happen Love, Skye G

I had an appointment scheduled for 7:30 for service, but my car wasn't actually done until 9:10. I…read morecould see my car sitting finished in the parking lot well before that, but nobody notified me it was ready -- I only found out by looking myself. On top of that, I always ask them to check that fluids are topped off, and they weren't. For a scheduled appointment, the wait and lack of communication were disappointing.

i purchased a car here on Dec 11th 2016. It was a great car and a Buick lacross 2011 with only…read more49,000 miles. and I was frantic as a liil boy. I submitted 1000.00 for my down payment and left the lot happy. However less than a month late , thinking to my self it will be time to send in the first s month payment of 345.00 which wasn't nothing but that never happen. So im sitting in the restaurant ordering food when i was told , I needed to bring the car back, Now Ive heard story of every kind but this really had taken the cake. I was told that my loan didnt go through based off the fact of my credit. hears the good part. My credit was ran 10 times and my current score went from 670 to 555 and then they mentioned i had a bankruptcy, which that was discharged a month earlier. Who wouldn't want to deal with folks like me at a dealership. Then the fiance company on which they used told me specifically that because of that my loan was denied. But y'all ran it 9 other times since. So the moral of my story is when your credit is being ran before they chose a bank tell them to only run it once..... Soon after bringing that car back it took 2 weeks to retrieve my money back on my card... so ..the moral of this whole story is....... put at least 35% of the asking payment and regardless of credit you will eventually walk off the lot with the car of your dreams

Purchasing from this dealership was exhausting, to say the least. I purchased a 2025 CPO Armada…read morefrom them with only a little over 9,000 miles on the odometer and had it delivered to the state where I reside...almost 450 miles away. For a vehicle that was sold as CPO, it had an open recall for a software update that wasn't performed. I also made multiple calls over an almost 2 week time span to get the vehicle scheduled for delivery. The communication at this place is non-existent. Too many transfers to voicemails every time I called. When it finally arrived, the exterior seemed washed, but the interior was filthy, had mud on the backs of the front seats and carpet, the rear door also had a little mud, it had a slight odor of cigarettes, the cabin air filter was full of small particles/leaves, and there were a used pair of Nike shoes in the 3rd row that belonged to someone at the dealership. When the transport driver arrived with the Armada, he wouldn't take my trade back to the dealership, citing he wasn't made aware of doing so. When I called the dealership to inform them, they explained that an additional driver was coming a few days later to pick up my trade, all while the dealership already had my trade listed for sale on their website. Imagine shopping for an advertised vehicle on their website, while the actual vehicle is still almost 450 miles away in someone's driveway?!? I'm glad the process is over. I've accepted the subpar experience and paid, out of own pocket, to have the Armada correctly detailed, all filters replaced, the open recall is scheduled to be done at a different Nissan dealership near me, and a fresh oil change was done. I trust nothing maintenance-wise this dealership performed on the vehicle, especially since they completed a CPO checklist and sold it with an OPEN recall. Have you seen the price of an Armada?!? They aren't cheap and this dealership in South Holland needs to do better. I love Nissans and have driven them for over 20 years, but my next purchase will be elsewhere. Such a bizarre experience.

Buyer beware, get everything in writing. They will back out of anything promised if not in writing…read more Do not buy from this dealership. I went to pickup my "perfect condition" corvette, only to find a chipped windshield and bent rim. I brought these things up, was assured I'll be taken care of by Abe (Sales Manager), only to be told today to bring the car back or take it as-is. He is rude and dishonest. Mind you, this is over $256... Save yourself the headache and buy somewhere else.

Best Toyota dealership ever! The finance manager/ manager, Mike was awesome and went over and…read morebeyond to help me in every way. My salesman, Rich was awesome to work with. I absolutely LOVE my new Carolla... it's fun and sexy! Drives like a dream and looks like a breath of fresh air! Go before the prices go up!!