First, I'll state up front that the dealership made things right in the end, but getting there was painful. Some of the issues were unforgivable. The process took over 4 hours although we told them we were coming, specified the used CR-V we wanted and didn't dicker over the price. Everyone moved at a glacial pace. After dark, when we finally got into our CR-V and drove away, about halfway home we saw a crack, top to bottom, on the passenger side windshield. We had test-driven the car in daylight and it wasn't cracked then. At least one of their employees, maybe more, knowingly let us drive away in a damaged and potentially unsafe vehicle. They made sure they were not inconvenienced in getting the windshield fixed, but we certainly were -- it took over a week, the communication was slow and frustrating, and we had to drive from Chicago to Lansing instead of their allowing us to fix it here. And, they didn't mention one car fob was missing until the sale was closed, this after we had told the salesman we specifically wanted the trim level with dual seat memory. We like our SUV, but we made sure to take off the Napleton license plate frames. Never again. read more

I had a very disappointing experience with Napleton Honda in Lansing during negotiations for a 2025 Honda CR-V. Two days prior, I visited the dealership and received a printed offer showing an out-the-door price around $32,000 along with a $16,995 trade-in value for my vehicle. Before returning to the dealership, my father called to confirm the car was still available, and separately my salesperson called me directly and stated they would still honor the deal if I came in. After driving about 45 minutes back to the dealership, I was then told the vehicle was "tied up in a sale" and that if I still wanted the vehicle, the price would suddenly increase by $3,500 because they planned to sell it to CarMax instead. I understand vehicles can sell quickly, but the communication and handling of the situation felt misleading and disrespectful of my time. If the terms had changed or the vehicle was no longer realistically available, that should have been communicated before asking me to come back to the dealership. I'm leaving this review so other customers are aware of my experience and can make informed decisions when negotiating here. read more

Why would they charge a premium for using a credit card? It's not an insubstantial amount. I guess it's time to stop coming here. read more

Napleton River Oaks Honda - Car Dealers Near Me - Lansing, Illinois

Called and made an appointment for looking at a car we were super interested in and even got in early. Car was sold by the time I got there. Drove from IN and left work early for no reason. Not even a call to tell us. Maybe let people know if you sell it when you made an appointment. The guy that tried to help us was nice but no one seemed to know what was going on read more

Lack of communication after the purchase paperwork is signed. Everyone was so nice until I tried to reach the sales person James Major. Who never answered my calls nor returned any of my messages. I inadvertently left my insurance Snap shot device in my trade in vehicle. I was promised by the gentleman who completed my finance paperwork that it would be returned- did not! I therefore incurred the cost of a new Snapshot device. I plan to purchase another vehicle in 2-3 years, but it won't be from there! Great example of purchase made, good riddance to the customer! read more

Horrible customer service. Took over 2.5hrs to change a tire. Rude employees. And offered nothing to make it right, not even an apology.

made an appointment, of course no loaner cars available!!!!!!! service writer downloaded my videos of my complaints/ issues/. also gave them tab bulletins . following day received a phone call stating that they couldn't duplicate my problems then proceeded to charge me diagnostic charges!!!!!!!! my car is still under warranty!!!!!!! apparently they can't / won't fix my car !!!!!!! I'd stay far away from this place bunch of crooks !!!!!!!! I'll be going elsewhere!!!!!! read more

Melina...thank you so much, she did a wonderful job getting my claim done for my new key

don't come here. came here for a singular tire change. took 2 and a half hours. then when i asked for a discount for waiting my time after quoting me an hour and a half, they looked at me crazy. don't come here. read more

What a circus. I spent 2.5 hours at Honda for an oil change and routine maintenance, ridiculous. I drive off, and the tire pressure light comes on. Had to come back the next day and waste another hour. I paid over $100 for slow, inefficient service. And the real kicker? A tech called my name in the lounge like I was done. I get up, walk to the cashier only to be told, "Oh, you're not finished. He must've called you by accident." Seriously? Moral of the story: skip the dealership drama and go to your local oil change spot. read more

Consumers beware! This business is just ghetto. This business doesn't deliver on "we owes" unless you stalk them. "We owes" are promises made in writing that can't be immediately satisfied at the time that you purchase your car. For example, I never received the 4th hubcap even though I called them many times and spoke with someone each time. That resulted in the documented promise plus quite a few verbals but they never delivered. Show up for an oil change and they find a "bubble" in my tire that I absolutely couldn't have driven there on. So I bit the bullet of an additional $180 expense but will report my experience to the regulators once a month until I receive confirmation of an investigation on their business practices. The reviews across multiple consumer review platforms support my recommendation for each of you to stand clear of patronizing this business. read more

The time and fast service t hi ey provided. I was without my car for short tome compared to holiday time.Jason has worked with me times before and he is amazing explaining services meed. AAA grade read more

i was in there on December 9th! i emailed the service manager and told him i was on a zoom call and would be later i got there @ 315 refused to take me, no matter i've been going there for over 12 years. he acted like i was crazy asking me why i was there i said what, for my 6 month services as per usual twice per year. so he handed me off to some DEI HIRE which i made clear that i only trusted him to write up my quotes!! he said she's ok, i hired her.. i missed his email back to me when he said come tomorrow , i said i'm here now and he echoed he wasn't staying late?? then i go back to the area to wait for my car, when it came to pay, the little heavy set black girl with curly hair was having some trouble with the computer so i went through my purse looking for the credit card i wanted to use.. she said something to me and i was kind of zoned out because i didn't come across the card i wanted then i found it in a different compartment, by that time she snapped @ me MAM!!! loud enough for the whole dealership to hear plus the guy behind me looked stunned!! there is nothing but DEI HIRES in that dealership , it was worse than when i was in there last May!! and to boot the little B* didnt even apologize to me for yelling to get my attention, oh there were 2 more ppl in that office as well looked @ me like i was the problem..i asked her if she was a trainee.. she's Goddam lucky i was in a good mood. so suffice it to say, i will be going else where after 12 years and that kind of treatment, and Mike Smajo has known me for that long, i asked him once why he doesn't like me, and he knows it's hard for me to get away during the day because i work from home..i told him to hire another shuttle driver like the one they had, who passed away... so i'm deciding between a few places for my next bi yearly services.i'm done, with that dealership, besides that particular dealership has a very bad reputation always has had..the mechanics always did right by me , i have no complaints in that area.. P.S. Shout Out To J.P. The Salesman A Nice Guy, And Always Showed The Utmost Respect For Me, Always, If I Didn't See Him While I Was There He Would Make Sure He Came Up And Chatted Or Just To Say "Hey Girl" Paula Blissett read more

Wish it could be negative....worse scammers ever! Bought a used 2020 Acura and needed to replace tires found Marijuana in the wheels.

if I could give a negative rating I would. the service is absolutely terrible and they don't fix anything but the one thing they will do is charge you a $200 diagnostic fee and never fix anything. stay away or be prepared to have your money taken with nothing to show for it. read more

Stop selling cars with Issues. I went there at the request of my daughter to see a specific vehicle that was listed for sale on website. We drive over an hour to get there. They did not show us the vehicle. Said it should not have been on the website. Showed us a 2015 Nissan which we were ok with purchasing. We had it a day after purchase, it stalled while driving. We returned it displeased. Manager got involved. We ended up purchasing two like new vehicles. Less than 30 days of having one of the vehicles a Honda I'm at the dealership near my home with a battery draining issue. Could it be a coincidence. Possibly. But I think not. Never gonna buy from there ever again. read more

DO NOT GO! One of the craziest experiences I've ever had trying to purchase a car. I came in and the salesperson (who was polite by the way) showed me some cars and we tried some cars out and after liking one, we sat down and we discussed numbers. The salesperson assumed I was going to finance. We discussed numbers for a 2021 Nissan that was priced at 17k and with Taxes was going to be 20k. After negotiation with him along with the finance person named Eli, we agreed to pay $18,970.03 and it would come with a full tank of gas and 2 key fobs. After I shook hands with Eli on the deal, I then said "I would like to pay cash." And THAT'S when everything changed. They began to get upset and claimed that they would lose money on the sale because they assumed I would finance. They tried to tell me that I should get my credit ran, take the loan out and then just pay it all off and they promised not to tell the bank that they know that. I told them that's shady business and I won't go that route. They then tell me that had they known I was going to pay cash, that they would have added more warranties and other options which then they tried to sell me on and I declined. The sales person leaves along with Eli. The salesperson then comes back and says they can't sell me the car because I wouldn't finance with them. For a dealership that prides themselves on having such resourceful banks to get auto financing from, it seems quite shady that they REFUSE to sell a car for a price they've given because we wouldn't use them to finance, ESPECIALLY when they don't claim "in house Financing". The picture attached is a copy of the form of numbers STAY FAR AWAY! read more

Napleton River Oaks Honda - Car Dealers Near Me - Lansing, Illinois

I purchased a new battery from Honda with a warranty, about 2 yrs, after purchase my car failed to start due to corrosion around the battery, returned to Honda, the battery was serviced. No further problems until Oct.1 2024, my car failed to start again due to corrosion around the battery, I was told I needed to pay $200 to have the battery serviced again or purchase a new battery for $259 even though the old battery was still under warranty. They scammed me and took advantage of my situation. I must have a working vehicle. Beware Honda auto service department will cheat you. read more

I was in and out with everything from financing. Very thankful for Mike and Ferris for helping me with everything. Great team and definitely recommend for everyone read more

During the sales process, I asked if the gap coverage was an extra cost and they said no it's included. Then they told me the tracker was also included. This information was a lie! I reviewed my paperwork immediately after the signing because I had a bad feeling. While I was waiting for my car to "be driven to the front ", I found in the business agreement that I had agreed to pay $1200 for the gap coverage and then the tracking device which was required cost me $1000. I immediately confronted the sales person who said," what did you expect them to be free? "I said I asked you during the signing process and you said yes it's included in the cost. This is illegal! It is not required to purchase gap insurance, and it's not included in the cost and you don't need a tracking device to purchase their car. I intend to take this to the state level! I feel violated. read more

They saved me. I had a flashing check engine light on, and they got me in within the week. The gentleman on the phone was so nice and booked my appointment with ease. I arrived at my appointment early, and I ended up waiting 3.5 hours for my car to be fixed. The staff was super nice, too, and the waiting room was not too bad to wait in. read more

The salesperson was great to work with and very cooperative in negotiations. However, same experience as others. Drove 45 minutes to view a car that I had inquired about online. Got the call saying that priced had dropped to $ on vehicle. Confirmed price several times on phone and made appt. Got there, Offer 1- sales price was higher of course so let's negotiate. Offer 2- we got your price down but charging you extra 1.5k+ for shipping freight cost (who does this) so price goes back up. Offer 3 - yes, removed shipping freight cost and finally happy with deal. They honored price on original call. Now this gets interesting: BEWARE. Next comes the financing. Now, I had gone in knowing that my FICO score was exceptional, had shopped for car rates and had a good down. At the same time Honda nationwide was offering 0% for qualified buyers of which I was one. Not only does Financing comes back with a much higher rate than any of the other rates I had shopped for but if I didn't take their terms, then sales contract was cancelled or they could lower the terms if I agreed to purchase extra warranty. Beware of finance and do your homework. Something isn't right here. read more

BEWARE of this shady dealership!!!! Especially on #Truecar they lure you in and run your credit and then jack up the price by 4 or 5 thousand dollars. They LIE to run your credit which is illegal. They misrepresent #Truecar and #Honda all together! They talk poorly about you on the phone because they're not smart enough to hit a mute button. Beware of Yusef and Dan. They have no morals and do not deserve to represent these brands. True car states PRICE TRANPERANCY. They run your credit and won't even show you the deal. They're just out to make money off of you. STAY AWAY FROM NAPLETONS RIVER OAKS HONDA!! read more

Do not shop here if you value your money and time. This place is ran very shady from the people who answer the phones all the way to management. If you want to know what its like to be in a pit of snakes or a den of thieves then you have reached the place. There is so much finessing that can be done when buying a car and they pull out all of the stops. Purchased a 43k luxury truck Day one shown carfax and told no open recall Day engine light on Day 5 brakes are screeching Reached out to sales associate for answer Week 2 no response Contacted actual luxury dealer who said my vehicle has had an open recall Week 3 no response from salesman I call and am told by sales he forgot, glad i called to remind any by the way nothing can be done..... Next issue is they force you, not sell you, on a bogus napoleon cares package that increases the loan amount and has no actual use for foreign vehicles. When you call to complain they screen calls, place you on long holds and simply don't care. I called to speak to a manager, was placed on hold for 30 mins, during which the salesman sends me a cryptic text message since they want to be unhelpful to me I will be helpful to any potential clients by telling them to stay far away from this place 1 star is far too generous, I will be contacting BBB and file formal complaint with the Illinois states attorneys office read more

We went to Napleton River Oaks Honda for a specific car we saw on auto trader for $21,500. We test drove the car, loved it! But, then we went to see about the numbers. This was very comical. He asked us why we wanted to buy a car????? Who asks that? Then it was followed by what are your first choice colors for a car??? ( we were there to see a white car!!!!! ) Then it got better, once the numbers came to us, they wanted to charge us $2900 for accessories on top of the price. That should've been included. This was a used car!! What in the world... they are ripping people off! They have hidden charges that people are missing. Needless to say we did not buy a car. Don't go there!!! They are scamming people there!!!! read more

horrible just plane out horrible. l commend the sale team, but that finance dept is another issue. Here is my experience: I canceled the gap & extended warranty the day after I purchased my 2023 crv on Feb 1. My insurance agent informed me that gap was already included in my auto insurance and the extended warranty, don't need will trade in a year, plus car comes with 3yr/36k warranty. So I canceled both and was told it should take 2 weeks at the most and I would get a confirmation call within that time period from the finance rep. Well, no one has reached back to me All of my 30 or more calls, none returned. So I will hire an attorney if this matter isn't resolved by Feb. 18, 2023. Note: the gap & warranty are rolled into the loan; so I am being charged interest for something I signed to canceled, while napoleton river oaks decides what it feels is best for my vehicle. Today Feb17th: Mr. Courtney in finance reached out and came to the rescue, thank you, Courtney! read more

This place has been the worst out of everywhere I've been in the last two weeks. My car was totaled and I'm looking for a specific CR-V at a specific price. First, you find a car they have on Autotrader or a similar website; next, you get a text/call. You ask about X, Y, Z. I live in Oak Park, so I wasn't trying to drive out all the way to Indiana (basically) if they couldn't meet my criteria. One of the main things was that I was promised they would get down the price on the car -- to somewhere in the low $20,000 area, from $22,500 listed on their website. I was on the phone with three different pushy -- speaking over me -- salespeople who promised they could get their prices lower, the car was in immaculate shape, and my favorite lie, "My coworker said he was going to buy this car!" -- if I only just *made the time to go there*. Frustrated, and wanting to end the car buying process, I made the time. I have my downpayment ready and was ready to move on the sale for the right car, brought my husband with me. I get there and the first thing they say is, "hold up, those are the INTERNET salespeople and their whole job is to just get people here. I can't back up what they said to you." Fine, show me the car I'm here for. Immaculate condition? A joke. It's a 3-year-old car that smells like a smoker's lounge with scuffs and dents all over, water in the taillights, paint on the wheels, greasy interior, and missing pieces on the dash. ME: Wouldn't you guys have washed the car before someone looked at it? Them: OH no, we don't do it until someone buys the car. wtf. And then finally, "Oh, no, we can't come down anywhere close from $22,500. Did you see the price on our website? It was at $26,500!" Right then, I walked out. I'm about to buy the same car with lower miles, new brakes/tires, and better condition, for $19xxx. It was a complete waste of my and my husband's time. read more

This Honda dealerdhip has an excellent service department. The only eyesore is their waiting room and bathrooms. It is not clean and that is a problem esp. since all are cautious of covid. The waiting room floor is dirty with garbage on the floor; the seating is worn out and dirty. Magazines date back to 2019. This is not the first tome seeing this mess! The bathroom stalls are dirty and so are the bathroom counters. The coffee/tea guest section needs regular wiping down. The entire waiting area needs improvement! Honda can do better for their customers read more

They will not give an out the door price over the phone. Want to know why? Because they charge hidden fees at the dealership: Location Service Fee: $499 Doc Fee: $300 Napleton Experience Package: $1500 This is how they list their cars cheaper than other dealers. It is a bait-and-switch tactic that deceives the consumer. read more

I don't know if all other Honda dealerships are doing this but I made an appointment to see one of their newest Civics. I'm from Chicago so it was about a 30-40 minute drive. I was told the price was $24,315 (MSRP). Upon going to view it in person, I see that they added $3,200 worth of dealer installed options. I was told by the sales associate that people will pay for these options if they really want the car so they can't remove them. In addition, on top of the options installed, they applied a $5,000 "market adjustment". All in all, $32.5K for a Civic... I glanced at their other cars for sale and all of them had these options installed and the market adjustment. I noticed in the fine print that it says: "OPTIONAL-NOT REQUIRED FOR PURCHASE: The purchase of the above Dealer Installed Options is not required to purchase this vehicle or to obtain purchase or lease financing." (View the photo for reference). I followed up with the sales counselor and asked if they could be removed as it states on the sticker that these options are not required at all. He said no. That the "dealership addendums added to their vehicles are mandatory at the time of purchase" and the best he could do is reduce the market adjustment from $5,000 to $2,000. I continued shopping for better deals and found another Honda dealership that doesn't apply any accessories or options on top of their MSRP. So unless you want to pay extravagant amounts for non-removable/unnecessary dealer options and "market adjustments", I strongly suggest looking elsewhere. read more

Napleton River Oaks Honda - "Market adjustment" - Car Dealers Near Me - Lansing, Illinois

Had an issue with my drive train shortly after delivery of my vehicle. They were not able to fix the problem when it was still under warranty. This place is filled with lies, extremely ghetto, and money hungry. Stay as far back as you can from these vultures. Stay away from Jason and the rest of the sales managers. read more

They over charge when you buy ... make sure you look at what you sign for .. false advertising ... They tried to bring you to the store with false advertising adds on line then they tried to add items not requested or unknown charges . Be careful if you go there... Punch of crooks and thieves ... read more

I wasted my time they told me the car I wanted was there and it wasn't. The older black man ran my credit without even showing me a car. I left pissed yesterday and carless. My credit is good I'm mad they played me. I could've went somewhere who had the car I wanted and I wouldn't have to run my credit twice. read more

these people are a waste of time blew my phone up for a month about buying my car I told these people everyday they called, that my car got dents and other minor damage on it, they said its fine they would fix it, they wanted me to bring my car in calling everyday, finally I went the beginning of May, to let them inspect my car , they didn't want to buy it cause of the dents but I told them I had dents before wasting my gas and time . one of the guy got to pushing my buttons in my car and fucked it up. I wouldn't even do business with them just time wasted. read more

I was in there last week looking to buy a specific honda car. I was using the "trucar" website which is a site that connects dealers and customers and what happens when using this service is that dealers will send you specific offers for vehicles you're interested in. My family has used this service as well and we actually used it to get a 2013, and 2014 cars years ago. We have never had ANY issues up until meeting this dealership. I walked in and said I wanted to buy the car they offered me for the price they offered me. Even though that would be the end of that usually, they started with all these hidden and ridiculous "fees", but any fees are supposed to be placed in the offer they send me anyway. They also tried to charge me a cash fee for paying in full up front??? Even during negotiations when the manager came up, he just looked at us. Didn't introduce himself or say hi, just waited for us to talk first. That was just weird because I've never seen a human being act like that. After this terrible experience I immediately went to the next closest Honda dealership and closed a deal and drove out with my new car! As a reminder, this whole negative experience was caused by the "sliminess" of the dealers here trying to add hidden numbers and get you to pay more for absolutely no reason. They provided horrible customer service, and if you're like me and want to spend your money at a place that you feel valued, go to another Honda dealership and you wont be disappointed. read more

Bait & Switch My daughter found a car she was interested in advertised on CarGurus. I inquired about the vehicle and received daily emails from 3 different people regarding the car & making an appointment to come see it. My son happened to be working in the area and stopped by just to see it before we drove 45 minutes to the dealership. He was told that specific car was sold but oh we do have another one the same year with lower miles and only $3k more Less than an hour later I got yet another email asking when we were coming out to see the car. I asked point blank do you still have the car? The response was "YES" I responded with that's funny because my son was there today and was told it had been sold. Guess what? I didn't get a response to that! What a joke, you can't trust anyone! read more

I purchased a 2012 Honda CR-V there last month. To start with, I was charged $875 as an "inspection fee" for THEIR vehicle that was non-negotiable. I had my own mechanic inspect the vehicle (1 man, 20min, $50). The vehicle apparently had unreported severe damage as the engine, radiator, condenser, and battery all had been replaced. The dealership was apparently unaware of any of this (some inspection, didn't even check the vin on the engine!). When asked about getting the title at the end of the transaction, I was told "it will be mailed to you". It wasn't. They require a vehicle inspection form from Indiana filled out before they will "process" the title. For what?! I paid $875 for YOUR crappy inspection, and now I have to jump through this hoop too?! Now I have to wait ANOTHER WEEK for "processing" the title and have it mailed to me. In the mean time, my wife will be driving on expired temp. plates, as they cannot issue another one. Try this, what if that engine was stolen? They even told me that THEY would change over my title to Indiana and have them send me my plates!!!!! This is incompetence. I should have said before I gave him the check, "no title, no sale", and walked out if there was no title produced. DO NOT trust these people! read more

Read through some of these reviews, unfortunately not before I went to this dealership. Otherwise, I would have saved myself some trouble. Like many other contributors of these reviews, I called before going. Upon getting to this dealership, I was greeted by a really nice salesperson who seemed to know what he was doing. Worked to try to answer my questions etc. Everything was going fine. I beforehand secured my own financing with my credit union, to have the easiest experience. The price the sales person showed me was fine, moving on... Unfortunately, by the time, we were done the credit union was closed, so I wasn't going to be able to get a check cut for them until the following morning (less than 24h) The sales person, not knowing what to do, brought the manager in who promptly told me he couldn't hold the car. I asked can't you just pull it around the back until the morning when we can get this taken care of? His answer was "no". So, I again explained that in the morning, I'll be able to get the credit union on the phone and take care of the finances. He tells me "well I don't care if you buy it or not, someone will". With that statement, discussion was over..salesperson had lost the deal because of his manager! We promptly walked out. By the time I made it home they were calling of course. After going to another dealership were they know the value of a customer and making a purchase, received another call, from the Manager this time. I was happy to inform him that he was a jerk and because of him his sales person lost the deal from his one statement. read more

Straight lied to my face. I was told a vehicle price they said they'd "honor" because it was listed for that online then after keeping me there 7hours I insisted on coming back the next day bc I didn't understand what was going on anymore they insisted I stay but then on top of that tricked me into a 22%apr! And added a 2000$+ mechanic fee I didn't agree to, completely took advantage of me and said everything possible to confuse me and get me to agree. Car wasn't even cleaned when I got it now I have a 40,000$ loan i didn't agree to for a 13,000$ vehicle. Then pressured me to sign quickly and didn't go over anything with me as I thought the numbers were what he had told me originally. The sales guy was the definition of a snake oil salesperson. When I went back HOWEVER the finance guy made it right. But I hope that sales guy gets fired, seriously. read more

False advertisement: 500 miles vs actual 5,000 miles. False promises: just to make a sale. Really bad experience. read more