I love coming to Ace! I've always had really great experience with associates helping me find…read moreexactly what I need and offering other ideas or products, without pressure. Today an associate (Connor) helped me for so long make some car keys and did everything he could to ensure they would work! He was so kind and really made me happy I came to Ace to make my key!!! Plus, there's always parking and the store is well organized, stocked, and clean!

I have shopped at this store many times and have found the staff friendly and helpful. Earlier this…read moreweek I spotted an item advertised to be on sale starting today. Hours after this item went on sale they were sold out! Asked if I could get a raincheck. Nope. Asked if more were coming to replenish stock. Nope. Asked how many were available at the start of the day. Only six. Apparently they sold the entire warehouse inventory online! WTF, a loyal customer actually travels to the store and is rewarded with nothing! Never again.

Stephanie in hardware and tools actually knows what customer service is! Bought a Craftsman garage…read morecabinet and AFTER I unboxed it and began putting it together, I found it was missing several button head screws and matching nuts. It had a dent in the side as well, but nothing terrible. I get it, there should be NO dents and scratches, but after loading the 120 pound thing home and unboxing it, I had to ask myself, "how badly do I want to take this whole thing back for a small dent?" So I opted to just go in and pick up matching screws and bolts. Contacted the very unkempt young man at customer service, who told me there was nothing they could do for me and suggested I call Craftsman to have them send me the missing screws and nuts. GREAT customer service there buddy! I suggested MAYBE he help me find replacement parts because I hoped that a place like Lowe's would carry something like screws and nuts. He told me I could try looking in the aisle with screws. I commented that it might be hard to find them and he said he would call someone over. I went and began perusing the screw aisle just across the row from customer service and easily in view of the customer service counter. No one came and I had not found the replacements for over 10 minutes. Not one person had approached the customer service counter while I waited, yet the rep made only the initial call! I finally decided just to walk out, when I walked past a Craftsman tool display. There was an employee working with some of the tools, so I asked her for help. Stephanie was super kind and helped me find the screws and nuts in a few minutes and gave me suggestions for dealing with the dent. Super kind and super helpful. Stephanie is a superstar and the only reason I'm giving 4 stars! Without her, Lowe's just expects me to call up the company and wait two weeks or whatever with a half-built cabinet in my garage-booooo!

Terrible customer service here waited 15 + minutes on top of however long the couple in front of me…read morewas there (they left) for someone who knew how to make a key. Then when someone did come they didn't know how to use that machine. Completely ridiculous experience, threw a wrench in my whole day.

The best place ever. Amazing deals, great mission (volunteering and job programs and of course…read morerecycling) Every town should have 10 of these places.

Limited selection of good and very overpriced. Did not felt welcome by staff. Sad they couldn't be…read moremore welcoming .

Great people. Great product selection…read more Often times one stop shopping. Saves time. Saves Money

I am one of those homeowners every contractor dreads. I have strong opinions on what I want, and no…read morepractical understanding of how building things work. Luckily I have a contractor brother who's amazing at the planning, but finding quality supplies is often challenging. Bellingham Millwork to the rescue! They had everything I needed to make the staircase & handrails of my dreams. I didn't love the premade options available, but through them we were able to purchase all the supplies. Eliza was AWESOME to work with. Super responsive and proactive. This will continue to be our go-to supplier.

I needed material to refurbish my deck. BM helped me find…read moreexcellent Trex product. Excellent customer service.

Planned a 16 x 16 deck with their help. Went with timber tech and hidden fasteners. Waited for the…read moreMemorial weekend sale on decking...just happened to go in Friday before and was told it was the last day...wasn't on the weekend ???. Having been told all product was on sale, found mine not listed on the flyer. Go figure.Manager extended sale to my product. recieved my decking a week later. Noticed a few with damage from strapping. Once I opened the load, 10 of 38 boards had serious scratches, some had imbedded rocks, 3 of 4 fascia not usable..at $100 plus each, handling in the supply chain and shipping leaves a lot to be desired. Sales guy got Timbertech to cover and replace. After nearing completion, needed 4 more boards to finish, specifically asked for new product. 3 of 4 came scratched...again, also realized I had been sold a supersize box of hidden fasteners for 500 sq ft...my deck is 250....so half left. $480 a box..vs. $299 for 1/2 box....so out another $180...yeah, sorry about that man....not going to talk about the inconsistencies in color, thickness, quality of the framing wood.... People seem friendly enough, just not quite customer centric.

The staff was very helpful in figuring out what to buy for my deck reinforcement project based on…read moreengineering plans I had received. I bought a very large beam 6x12x12 but a few days later decided to buy an even larger 16 foot version. They had no problem with my returning the original. It was also helpful to have them forklift the beam to the top of my SUV as it was very heavy.

Lightning fast shipping! I ordered a small sanding block on Sunday and it was on my doorstep in…read moreTulsa, OK, Tuesday at noon. Super impressive! 10/10 recommend!

Kenneth was able to get us some of our money refunded. Anyone going forward in the future I would…read moremake sure you read the fine print on the website in the catalog and if you ever have any questions reach out to them just to clarify pricing.

Picked up a dresser here. Was cheap for a fully wood furniture that only needed a few cosmetic…read moretouch ups. They staff was friendly and even offered to help take it out for us. They offered a lot of low cost items that I wishh I had access to when I was in colllege/part time worker. Would recommend this to the poor budget struggling college student or the looking for a dyi antique remodeler.

Prices are fairly steep at this Habitat for humanity. There are a few deals to be found but you…read moremust search for them, but hey isn't that part of the fun?

This company should stop, trying to denie access to the PUBLIC LAND behind them. Specially since…read morethey rent from the public! Strongly suggest a petettion to revoke their lease, if harassment continues.

I was let go for coming back with a clean test. I had a problem with an employee that was also just…read morehired and he told me to shut up when not even knowing what I was saying. He went and told the supervisor I must be intoxicated or on drugs because I was tired. They went on to lie to me and say I was stumbling in from of the supervisor. They said I had aggressive behavior when I told them about an employee that obviously smokes pot and another one that had gigantic pupils which means he was obviously on meth. This place is bias and wants nothing to do with taking the side of who's right. Also I noticed many things not up to par there.

Not sure they are in business. Email and call never returned, email link on their site is broken.read more

Best people ever !!!! The most freindly and the best tell everone this the best place to do businessread more