What a change. Arrived exactly on time, friendly, efficient, window fitted in 20 minutes. Thanks…read moreMark.

From the owner: After 40 years in the trade I consider myself to be expert in all types of glass glazing and window…read morerepair.This can be in a shop house office or factory.In fact anywhere their is glass. I also offer a full supply and fit service for new windows and doors.This include bifolds and rooflights

Windows had all misted up.used the book a quote option on website they came back to me with a quote…read morewithin the dayreally happy with service,very efficient. Thankyou

hi all at lievers and millership . i would just like to thankyou all for you time and dedication…read moreduring the recent install of 5 new windows at my property recently . it was a pleasure from start to finish . But i would like to finish with a huge shout out to SUE who was our initial contact to get the ball rolling . sue was an absolute credit to your company, going through everything we needed from start to finish. nothing to much trouble for her she was outstanding . once again thanks sue and all who worked on my windows

after being let down by so many in the building trade we were worried about L&M however we need not…read morehave been. the lads who came to the job were polite and friendly, they were hard working too especially in the very hot weather. we had our soffits and fascia's done and they look brilliant. They also identified a major issue with the nonexistent lintels above our existing windows. rather than leave as a risk (very loose bricks and cracks in the mortar) they showed us the issue and let us choose which way to go. there was zero pressure from them. we chose to let them do that job too and they have ensured we don't need to do any major work for a long time to come. the quote was incredibly reasonable despite the fact that they knew we needed to get the work done quickly. truly excellent service and wouldn't hesitate to use them again.

Unacceptable Customer Service from Stormclad In May 2023, I…read morehad Stormclad install a new front door for my home. While the door installation itself was satisfactory, I have encountered a major issue with the lock that has led to an extremely poor customer service experience. Approximately two months ago, in January 2024, the lock on the newly installed door stopped functioning properly. I promptly contacted Stormclad to report the issue and request service. Despite multiple attempts to reach them via phone and email over the past 10 weeks, the company has failed to respond or acknowledge my requests for assistance. The lack of any response from Stormclad regarding a defective lock on their recently installed product is unacceptable. As a paying customer, I expect a reasonable level of after-sales service and support, which they have failed to provide. While I have had a few relatively minor issues resolved satisfactorily with Stormclad in the past for previous door/window installations, their complete absence of any communication or customer service in this case is extremely disappointing and unprofessional. I am currently escalating this case through other channels, but I wanted to make Stormclad directly aware that this level of indifferent response to a product issue is detrimental to their reputation and will factor into my decision on whether to recommend or utilize their services again in the future. Please respond promptly with a proposed resolution for having the lock repaired or replaced. A 10 week period of complete unresponsiveness is unacceptable for an issue impacting the basic security and functionality of my home's entrance.

Deposit lost Signed…read morea contract for a conservatory in December and paid a £2900 deposit. We were advised no planning permission was required. Following a survey it was discovered planning was needed and we were asked to pay another £500 for planning costs. The planning application came back in March with conditions attached. We didn't like the changes enforced as this wasn't what we agreed to when signing the contract so asked to cancel the contract. We were told we are only entitled to a £565.60 refund as the company have incurred sales, marketing and administration costs. We have lost £2834.40 through no fault of our own. We cannot have the specification we paid for and we cannot get our deposit back either. No materials have been ordered and we paid extra for the planning application. Had we have know this was the risk we were entering into when signing the contract we would never have paid over our deposit.

If it's freindly , knowledgeable staff that can help you through the process of buying double…read moreglazing you are looking for then don't what ever you do come to Excel.. The sales women is surrounded by by samples and colour charts but has no idea what she is doing and has very little grasp of what is possible or even what day of the week it is. She had to be prompted to turn up for the first consultation , There are other firms locally that are perhaps a little more expensive but you get what you pay for . Don't go for the cheapest you may be very disappointed and if anything goes wrong with the job you will be shunned and ignored. No customer care. No grace. No style. No good. Avoid.....

Used this firm a couple of times for two seperate properties…read more The owner is great to work with when choosing your new windows/doors and she has great ideas if you need something bespoke, which we have had on both occasions and the outcome was great. The fitting team are reliable, friendly and trustworthy. Overall, we would thoroughly recommend this local company and would not hestitate on using them in the future

We had a lantern and a set of sliding doors installed at our property in Henley in April this year…read more The job itself was quite good, all completed in a week, with good communication. However, upon completion of the work we realised the installers had damaged our natural oak floor during installation. We raised this with WindowWorx who sent their General Manager to take a look. He verbally accepted liability and followed this up with an email, again, accepting liability. WindowWorx went ahead and got a quote for the repair work which was £2,500. Following this, the owner of the business asked to come and have a look himself, so we welcomed him in. He immediately started talking about getting the insurance companies involved to figure out whose liability it was, which was odd, as we'd already established this. Needless to say their insurance company sided with their client. They fabricated a story about us damaging the floor ourselves, with no evidence whatsoever. They carried out zero due diligence, they didn't even visit the property, they just palmed us off. We have evidence by way of photographs that the floor was undamaged before they carried out the work, and damaged once completed. We took legal action against WindowWorx (this is their trading name, the limited company is actually First Direct (Kingston) Ltd) at significant cost to us, but again, we were palmed off with the same letter we'd received weeks prior from the insurance company. It was simply too expensive to continue perusing the matter in the courts, so we just had to walk away with a massive loss and a damaged floor. These people are not kind, they're not honest - they are deceitful and they lie. I would avoid them at all cost.

I am delighted with the windows provided and fitted by WindowWorx. There was no hard sell - rather…read morea team of people who listened to what I wanted, and gave clear and sensible advice. The cost was extremely reasonable compared to others, and there were no hidden extras. The finished product is excellent and I have received positive comments from neighbours and visitors alike.

I have used Carlos, the picture framer here on numerous occasions over a number of years. He is…read morefantastic. His advice is always spot on, and obviously has a great eye for art work. The finished product never disappoints. I wouldn't hesitate to recommend him, and indeed often do to friends and family. I don't normally write reviews for these websites but on this occasion I made an exception to correct the impression given by the other reviews. One of which appears to be very old and the other appears to relate to a different company.

This shop is part glass and mirror shop and part framing service. I've had some weird interactions…read morewith both sides of the business, but I persevere because they're just down the road. When I needed glass replacing in a window, I went in here for a quote and the guy exploded at me in anger for not coming in earlier in the day. I've never been told off before for being late as a customer! Anyone would think he was employing me, rather than the other way round! I used them anyway and they sent another guy round who replaced the window glass very quickly, so I don't know what all the fuss was about. (I suspect it had something to do with an afternoon football match.) I have also used the framing service and got a print reframed here for £20-£25, which I was pleased with. But when I went in recently for a quote, the guy handling the framing side didn't seem to know how to deal with more than one customer at once and just ignored me, even though the couple in front were busy browsing and he could easily have attended to me while they were making up their minds. I gave up waiting in the end and went home. A word of warning: beware asking the glass guy about frames or vice versa. I once made that mistake and got told in no uncertain terms that they are not responsible for the other half's business (a tad confusing as they share the shop, so how would you know?!). So watch out for shopkeepers with anger management issues! A handy shop to have on your high street, nonetheless.