Wouldn't recommend due to the following reasons: Unable to…read morefollow verbal and written orders placed ending up in us having to live with a totally different product than the one we ordered. On various occasions when discussing the issue they refused to replace even though we gave them and still have written instructions on the initial order we placed. No way of reasoning with the salesman and senior director to resolve the issue even though we gave them every chance to try and rectify the issue, towards the end communication broke down and they became quite obnoxious. Very disappointing and very frustrating to say I've spent £1000's over the years with Diamond Windows Kirkby....

Unacceptable Customer Service from Stormclad In May 2023, I…read morehad Stormclad install a new front door for my home. While the door installation itself was satisfactory, I have encountered a major issue with the lock that has led to an extremely poor customer service experience. Approximately two months ago, in January 2024, the lock on the newly installed door stopped functioning properly. I promptly contacted Stormclad to report the issue and request service. Despite multiple attempts to reach them via phone and email over the past 10 weeks, the company has failed to respond or acknowledge my requests for assistance. The lack of any response from Stormclad regarding a defective lock on their recently installed product is unacceptable. As a paying customer, I expect a reasonable level of after-sales service and support, which they have failed to provide. While I have had a few relatively minor issues resolved satisfactorily with Stormclad in the past for previous door/window installations, their complete absence of any communication or customer service in this case is extremely disappointing and unprofessional. I am currently escalating this case through other channels, but I wanted to make Stormclad directly aware that this level of indifferent response to a product issue is detrimental to their reputation and will factor into my decision on whether to recommend or utilize their services again in the future. Please respond promptly with a proposed resolution for having the lock repaired or replaced. A 10 week period of complete unresponsiveness is unacceptable for an issue impacting the basic security and functionality of my home's entrance.

Deposit lost Signed…read morea contract for a conservatory in December and paid a £2900 deposit. We were advised no planning permission was required. Following a survey it was discovered planning was needed and we were asked to pay another £500 for planning costs. The planning application came back in March with conditions attached. We didn't like the changes enforced as this wasn't what we agreed to when signing the contract so asked to cancel the contract. We were told we are only entitled to a £565.60 refund as the company have incurred sales, marketing and administration costs. We have lost £2834.40 through no fault of our own. We cannot have the specification we paid for and we cannot get our deposit back either. No materials have been ordered and we paid extra for the planning application. Had we have know this was the risk we were entering into when signing the contract we would never have paid over our deposit.

I had a very large window replaced at home - the 2 men who arrived to do the job were punctual,…read moreclean, friendly and efficient. They completed the job quickly, cleaned up the bits and pieces, then cleaned the new window. I'd recommend this firm.

From the owner: Founded in 1967, Lee Glass is a family owned and run business, with two sites based in the heart of…read moreNottingham. We supply and fit glass locally and throughout the country for any application in all sectors from domestic to commercial.

used Byron glass a few times , to re glaze our bi fold doors , and other projects - great friendly…read moreand professional service, on time within specified budget and costings . great work guys thank you Reg Smith Mansfield Woodhouse

From the owner: Renowned glass merchants in Mansfieldread more

We recently had 8 replacement windows ( including a bay ) and new patio door fitted by Global and…read morethey did a marvellous job. Their representative gave us a quote without any pressure, advised us and didn`t once slate any other companies off, to try and gain favour and was professional throughout. Having instructed Global to do the work, the fitters did a great job. They arrived as promised and completed the work within the time frame stated. They were very friendly, efficient, neat and tidy and cleared up after themselves everyday. Nothing was too much trouble, and we were kept informed all the way about adjustments and snags, until things were resolved. The customer service and after care by their office has been equally very good - a brilliant service all round !! Linda and myself would have no hesitation in recommending Global. P.Addinell & L. Parker - very satisfied customers.

Had some work done this year . There finishing of is not to good took me and my husband all day to…read moreclean round our house when they had finished, which when paying good money you do not need. Had a few problems but we had not paid them so they were sorted asap. When it started to rain had a few more problems , phoned them twice no one rang us back sent them an email no reply. would not recommend at all. also the work in places is a bit on the poor side.