Wouldn't recommend due to the following reasons: Unable to…read morefollow verbal and written orders placed ending up in us having to live with a totally different product than the one we ordered. On various occasions when discussing the issue they refused to replace even though we gave them and still have written instructions on the initial order we placed. No way of reasoning with the salesman and senior director to resolve the issue even though we gave them every chance to try and rectify the issue, towards the end communication broke down and they became quite obnoxious. Very disappointing and very frustrating to say I've spent £1000's over the years with Diamond Windows Kirkby....

hi all at lievers and millership . i would just like to thankyou all for you time and dedication…read moreduring the recent install of 5 new windows at my property recently . it was a pleasure from start to finish . But i would like to finish with a huge shout out to SUE who was our initial contact to get the ball rolling . sue was an absolute credit to your company, going through everything we needed from start to finish. nothing to much trouble for her she was outstanding . once again thanks sue and all who worked on my windows

after being let down by so many in the building trade we were worried about L&M however we need not…read morehave been. the lads who came to the job were polite and friendly, they were hard working too especially in the very hot weather. we had our soffits and fascia's done and they look brilliant. They also identified a major issue with the nonexistent lintels above our existing windows. rather than leave as a risk (very loose bricks and cracks in the mortar) they showed us the issue and let us choose which way to go. there was zero pressure from them. we chose to let them do that job too and they have ensured we don't need to do any major work for a long time to come. the quote was incredibly reasonable despite the fact that they knew we needed to get the work done quickly. truly excellent service and wouldn't hesitate to use them again.

Unacceptable Customer Service from Stormclad In May 2023, I…read morehad Stormclad install a new front door for my home. While the door installation itself was satisfactory, I have encountered a major issue with the lock that has led to an extremely poor customer service experience. Approximately two months ago, in January 2024, the lock on the newly installed door stopped functioning properly. I promptly contacted Stormclad to report the issue and request service. Despite multiple attempts to reach them via phone and email over the past 10 weeks, the company has failed to respond or acknowledge my requests for assistance. The lack of any response from Stormclad regarding a defective lock on their recently installed product is unacceptable. As a paying customer, I expect a reasonable level of after-sales service and support, which they have failed to provide. While I have had a few relatively minor issues resolved satisfactorily with Stormclad in the past for previous door/window installations, their complete absence of any communication or customer service in this case is extremely disappointing and unprofessional. I am currently escalating this case through other channels, but I wanted to make Stormclad directly aware that this level of indifferent response to a product issue is detrimental to their reputation and will factor into my decision on whether to recommend or utilize their services again in the future. Please respond promptly with a proposed resolution for having the lock repaired or replaced. A 10 week period of complete unresponsiveness is unacceptable for an issue impacting the basic security and functionality of my home's entrance.

Deposit lost Signed…read morea contract for a conservatory in December and paid a £2900 deposit. We were advised no planning permission was required. Following a survey it was discovered planning was needed and we were asked to pay another £500 for planning costs. The planning application came back in March with conditions attached. We didn't like the changes enforced as this wasn't what we agreed to when signing the contract so asked to cancel the contract. We were told we are only entitled to a £565.60 refund as the company have incurred sales, marketing and administration costs. We have lost £2834.40 through no fault of our own. We cannot have the specification we paid for and we cannot get our deposit back either. No materials have been ordered and we paid extra for the planning application. Had we have know this was the risk we were entering into when signing the contract we would never have paid over our deposit.

We recently had 8 replacement windows ( including a bay ) and new patio door fitted by Global and…read morethey did a marvellous job. Their representative gave us a quote without any pressure, advised us and didn`t once slate any other companies off, to try and gain favour and was professional throughout. Having instructed Global to do the work, the fitters did a great job. They arrived as promised and completed the work within the time frame stated. They were very friendly, efficient, neat and tidy and cleared up after themselves everyday. Nothing was too much trouble, and we were kept informed all the way about adjustments and snags, until things were resolved. The customer service and after care by their office has been equally very good - a brilliant service all round !! Linda and myself would have no hesitation in recommending Global. P.Addinell & L. Parker - very satisfied customers.

Had some work done this year . There finishing of is not to good took me and my husband all day to…read moreclean round our house when they had finished, which when paying good money you do not need. Had a few problems but we had not paid them so they were sorted asap. When it started to rain had a few more problems , phoned them twice no one rang us back sent them an email no reply. would not recommend at all. also the work in places is a bit on the poor side.