Unacceptable Customer Service from Stormclad In May 2023, I…read morehad Stormclad install a new front door for my home. While the door installation itself was satisfactory, I have encountered a major issue with the lock that has led to an extremely poor customer service experience. Approximately two months ago, in January 2024, the lock on the newly installed door stopped functioning properly. I promptly contacted Stormclad to report the issue and request service. Despite multiple attempts to reach them via phone and email over the past 10 weeks, the company has failed to respond or acknowledge my requests for assistance. The lack of any response from Stormclad regarding a defective lock on their recently installed product is unacceptable. As a paying customer, I expect a reasonable level of after-sales service and support, which they have failed to provide. While I have had a few relatively minor issues resolved satisfactorily with Stormclad in the past for previous door/window installations, their complete absence of any communication or customer service in this case is extremely disappointing and unprofessional. I am currently escalating this case through other channels, but I wanted to make Stormclad directly aware that this level of indifferent response to a product issue is detrimental to their reputation and will factor into my decision on whether to recommend or utilize their services again in the future. Please respond promptly with a proposed resolution for having the lock repaired or replaced. A 10 week period of complete unresponsiveness is unacceptable for an issue impacting the basic security and functionality of my home's entrance.

Deposit lost Signed…read morea contract for a conservatory in December and paid a £2900 deposit. We were advised no planning permission was required. Following a survey it was discovered planning was needed and we were asked to pay another £500 for planning costs. The planning application came back in March with conditions attached. We didn't like the changes enforced as this wasn't what we agreed to when signing the contract so asked to cancel the contract. We were told we are only entitled to a £565.60 refund as the company have incurred sales, marketing and administration costs. We have lost £2834.40 through no fault of our own. We cannot have the specification we paid for and we cannot get our deposit back either. No materials have been ordered and we paid extra for the planning application. Had we have know this was the risk we were entering into when signing the contract we would never have paid over our deposit.

hi all at lievers and millership . i would just like to thankyou all for you time and dedication…read moreduring the recent install of 5 new windows at my property recently . it was a pleasure from start to finish . But i would like to finish with a huge shout out to SUE who was our initial contact to get the ball rolling . sue was an absolute credit to your company, going through everything we needed from start to finish. nothing to much trouble for her she was outstanding . once again thanks sue and all who worked on my windows

after being let down by so many in the building trade we were worried about L&M however we need not…read morehave been. the lads who came to the job were polite and friendly, they were hard working too especially in the very hot weather. we had our soffits and fascia's done and they look brilliant. They also identified a major issue with the nonexistent lintels above our existing windows. rather than leave as a risk (very loose bricks and cracks in the mortar) they showed us the issue and let us choose which way to go. there was zero pressure from them. we chose to let them do that job too and they have ensured we don't need to do any major work for a long time to come. the quote was incredibly reasonable despite the fact that they knew we needed to get the work done quickly. truly excellent service and wouldn't hesitate to use them again.

As first time buyers, finding tradespeople to complete jobs for us can be daunting. You hear so…read moremany stories of cowboys ripping people off but with Honest Doors, this couldn't be further from the truth! Right from the word go, Desi was amazing. She was patient and kind and answered all of the daft questions I could possibly throw her way! She went out of her way to find us options that suited us and when one of our doors threw a spanner in the works (who knew a door could be too small!?) she just found us alternatives that fit within our budget and still did what we wanted. Nothing was ever too much for Desi and we knew that if we dropped her an email with a question we wouldn't be kept waiting for a reply as you can be with some trades. It really is a family run business with Andy coming out to measure up the doors for us too and they have never been anything but incredibly honest with us along the way - offering advice and options so we could make our own (well informed) decisions. Then when the doors were fitted, you wouldn't have even known that they'd been - so clean and tidy! I cannot wait to be in a position to be able to replace our windows because these guys will be our first stop for sure.

From the owner: We specialise in the supplying & installing of upvc windows and doors, we also supply and install…read morecomposite doors and french doors. We believe customers deserve to be kept informed and we offer free advice on many aspects of the industry. We are partnering with the best manufacturers of windows and doors in the industry to bring you the best products at the best prices.

Windows had all misted up.used the book a quote option on website they came back to me with a quote…read morewithin the dayreally happy with service,very efficient. Thankyou

I just wanted to share my thank you - the last of our windows were fitted yesterday by the dynamic…read moreDanny/Dan duo, and as ever they have done the most amazing, professional job. You should both be very proud of the staff you have working for you and representing your name. From our very first discussions all those years ago, you and your team throughout your Company have been so easy to deal with, always polite and knowledgeable, and happy to help wherever they could. The processes you have in place are very clear, and make for a smooth journey from design, order to fitting. The best testimony of all is how fantastic our windows now look

From the owner: David H Wright Joinery (also known as DHW Joinery) was established in Leeds in 1989, and we…read morespecialise in high quality, bespoke, all wood/timber Joinery Manufacture across Yorkshire and beyond. As master joiners in Yorkshire, our key specialities include: Timber/Wood Windows | Wooden Conservatory | Orangery | Wood Doors | Roof Lanterns | Timber Joinery | Sash Windows | Casement Windows | Bi-Fold Wooden Doors | Gates | Wooden Garage Doors

What a change. Arrived exactly on time, friendly, efficient, window fitted in 20 minutes. Thanks…read moreMark.

From the owner: After 40 years in the trade I consider myself to be expert in all types of glass glazing and window…read morerepair.This can be in a shop house office or factory.In fact anywhere their is glass. I also offer a full supply and fit service for new windows and doors.This include bifolds and rooflights

We have used Wilmslow window repairs for many years,for general window repairs,and when we recently…read moremoved,used them to replace all our window and doors as part of a complete refurb. We found them efficient,full of helpful and good advice,friendly,and very competitively priced. Would definitely use them again.

From the owner: Wilmslow Window Repairs specialises in replacement of misty / failed double glazed units, locks,…read morehinges, handles, mechanisms, conservatory roof repairs and much more.

If it's freindly , knowledgeable staff that can help you through the process of buying double…read moreglazing you are looking for then don't what ever you do come to Excel.. The sales women is surrounded by by samples and colour charts but has no idea what she is doing and has very little grasp of what is possible or even what day of the week it is. She had to be prompted to turn up for the first consultation , There are other firms locally that are perhaps a little more expensive but you get what you pay for . Don't go for the cheapest you may be very disappointed and if anything goes wrong with the job you will be shunned and ignored. No customer care. No grace. No style. No good. Avoid.....

Used this firm a couple of times for two seperate properties…read more The owner is great to work with when choosing your new windows/doors and she has great ideas if you need something bespoke, which we have had on both occasions and the outcome was great. The fitting team are reliable, friendly and trustworthy. Overall, we would thoroughly recommend this local company and would not hestitate on using them in the future