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    WindowRama

    1.9 (34 reviews)
    Open 8:00 am - 6:00 pm

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    Services - WindowRama

    Window installation

    Window replacement

    Skylight installation

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    If I can give them negative stars I would.... Good day. On August 2019.we went into your Windowrama store in Farmingdale. Shortly after the salesman Michael Rodriguez came to our home and we placed an order for a door and windows. We ordered a custom made window, A door and also 4 replacement windows. On Nov 3rd 2019 the installer came in to install. We waited patiently from August till November (3 months) for the install. I went with your company because I thought they were a top rated A+ company. We are very surprise at the poor customer service experienced that we were given. 1st- Order a custom window for living room-Window came in and was not the window I ordered. Once we noticed this mistake- We contacted the general manager Steve. Steve told my husband, he would go to the office, check paper work and contact him back. His response was three days later as the installer was installing our door. In the meantime I tried contacted Michael Rodriguez (Salesman). Michael Rodriguez responded to a phone call the next day. Stating that what I signed for wasn't what I really wanted. He said we asked for pricing on different designs and ideas and what we settled on, was the window we received. I explained to Michael that I was very aware of what I ordered, signed and paid for. What I wanted and paid for was on the sale invoice. However we went a back and forth in who was right and who was wrong. I explained to Michael that what was on the invoice was what I ordered and I wanted. He told me I would have to talk to Steve, this situation was out of his hands. My question is why is a problem if my signed contract has the right measurements of the window that we ordered? Again. We waited patiently for Steve. Three days later Steve comes in and tells me Michael side of the story, and start to explain to me and my husband that he was just the middle man trying to make everyone happy. WE are the customers and our signed contract did not match the item installed so I don't understand why there was any confusion. So I pull my cell phone out and showed Steve a text on what I was questioning (it was installing a bigger door). So in the end. Steve understood that we knew exactly what we signed and ordered. Steve offered us 1500 off of our invoice if we kept the window. We explained to Steve, that we was fully aware that this mishap was not our fault but your company's but taking 1500 off was like a slap in our face again. We paid over 13k for the entire project and the custom window being our biggest cost. So we declined because as a customer I felt that Steve didn't try to negotiate with us. It was a take it or leave it deal. REALLY.??? So skip the installed of the door. Our door had a 34 inch opening, and we questioned Michael on this because we wanted to open the door to 36inch (standard size), and he said to open the door it would be around 2K more. We said never mind because we had no problems with the previous opening so we will keep what we have. The door arrives and it is a 36 inch door (wrong order again). So of course your company agrees to give us the door because it was your mistake AGAIN... Not ours. Upon installation of the door. The door is NOT installed correctly. It is slanted and now that we finally had contractors come in and install the sheet rock and taping. They explained to us how the door is not installed correctly. They said it will be hard to put molding up to cover the mistake because of the slant of the door.(UUUGGGHHH). 1. So now our situation is we are waiting on a new window that we have not received any information on since the first wrong installation back in Nov. 2. Who is going to pay to have the contractors come back and tape after the correct window is installed? 3. The door was improperly installed and needs to be fixed asap. PLEASE NOTE.**** WE were doing remolding to the living room are and held up the finishing of the sheet rock and taping because of the install of the windows***** please see attached picture I am very upset that a company of this magnitude don't put their customers first. We were told we didn't know what we ordered to our entire order (except the replacement windows) was wrong. At this present moment we are still waiting on the window that we wanted. No compensation, no sorry, no nothing... Terrible job. I took my time to write out this email, and I hope our concerns does not fall on deaf ears.

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    1 year ago

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    8 months ago

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    1 year ago

    Not very service oriented. Did not mention discount on my order although an ad suggested there was supposed to be!

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    6 months ago

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    Ask the Community - WindowRama

    Review Highlights - WindowRama

    The salesman, Bill Schaefer, was extremely helpful and professional.

    Mentioned in 2 reviews

    Read more highlights

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