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Royal Windows and Doors

3.3 (19 reviews)
Closed 9:00 am - 4:00 pm

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Services - Royal Windows and Doors

Window installation

Window or door screen installation

Window or door screen repair

3 More Services

Window replacement

Window or door screen replacement

Skylight installation

Royal Windows and Doors Photos

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Recommended Reviews - Royal Windows and Doors

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Absolutely terrible experience with this company!! I purchased a custom door for almost $8,000.00 back in April. I waited 2 1/2 months for the door to be made, which is not an issue, but when I received the door there were several defects in the glass. Solon came to my house to review the defects and was extremely made that the glass manufacturer and his workers missed this, as it was very visible. He agreed it was defected and the glass would be replaced in about 6-7 weeks. Fast forward to waiting 5 months, I had to chase them down to find out where the glass was. After multiple attempts to contact them, I was advised the glass was on its way and would be 2-3 days. Almost 2 weeks later still no update...I had to follow up again! When the replacement glass was installed, it was worse than the first time AND it was the wrong glass! They provided the wrong color glass and wrong color grill. The grill was crooked, the one panel was installed upside down, and there was dust trapped inside the glass panels (which is covered under warranty). Not only was the glass an issue, but during the swap, the workers damaged the actual door leaving large dents and chips where they were slamming the glass into place with a large brick like object. They also confirmed while here that they did not inspect the glass and could not confirm the glass was free of defects. I immediately called and spoke to Helen who asked me to send images and a recap which I did...no response! I followed up...still no response. Weeks went by where my emails were not being responded to and my calls were being ignored. When I finally did get in touch with someone, Solon magically was never around. He was always out of the office or with another customer. When I would have a friend or family member call shortly before or after, he was available. I was hung up on repeatedly, or advised I would be called back and never was. I spoke to Susie who advised she had not heard of these issues and my job was marked completed and closed out in the system. Solon refused to speak to me time and time again so I had no choice but to file a BBB complaint. At first they did not respond until I sent am email saying I was going to take legal action. They now are trying to back track saying that the doors are handmade and defects are unavoidable and will be in every door ...where is the disclaimer? Why is this information not provided to the customer BEFORE taking their money and signing a contract? This is also covered in the warranty to be FREE of defects and dust. They are unwilling to abide by their warranty. They wouldn't even have someone come to my house to look at the new glass defects. Just the lack of respect of speaking to me, coming to see the new damaged glass, and willing to work with me as a paying customer is horrific!! Based on other reviews, it seems the ignoring, not responding, avoiding the issues are not outside the norm for them. Pictures don't accurately represent the full damage - much worse in person.

My ludicrous estimate!

I called Royal and asked for a quote for an entry front door made of fiberglass with glass panels and two sidelights. George sent me a quote. Of course, I did my homework and sought estimates from other companies. The quotes I received from three other companies ranged from $3,000. to $4,200. George's quote was astronomical compared to the other quotes I received. His quote was not even definitive. He said, somewhere between $14,000 and $16,000. George sent me a follow up email asking if I received his quote. I did and I replied back to him with the following email... "Yes George. I did receive your quote but in one word it is ludicrous! It is so over priced it is to the point of absurdity. Thanks but no thanks!" George then replied with this email... "I appreciate the fact that you took the time to respond and let me know that you did get my message. I honestly would have felt worst if you had ignored me, after spending some of my valuable time responding to your inquiry about a door you were interested to get for your home. As for your specific comments, I always say that everyone is entitled to their opinion, whether it is well informed or lacking specific knowledge about the subject matter. The fact that you felt the need to characterize our quotation both ludicrous and absurd is a reflection of you rather than the actual quote. I do understand though how a person, that had the intention buying a Chevy Spark car would feel, after they call the dealer to get a quote and they are quoted for a Chevy Corvette. I am afraid we do not make Chevy Sparks" I for one, would not even consider doing business with this company if this is how they respond. I shudder to think how they would react if something went wrong with the job and the customer complained!!!! George, if you're reading this, I have two Range Rovers but what is wrong with a Chevy Spark? Many people drive them and that's fine with me! Unlike you, I would not judge a person by the make of car that they drive.

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6 years ago

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10 years ago

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Review Highlights - Royal Windows and Doors

Chris installed the window and was extremely nice, respectful, and did a beautiful job.

Mentioned in 3 reviews

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Mainly giving this company 2 stars for two reasons: they charged me 80 dollars just to come give…read moreme an estimate... which they put in fine print and charge at the end, so it feels very sneaky and dishonest. And also why am I paying someone to come see a job and talk about paying them more? And secondly, they quoted me 16,600 to build a 6ft wall and doorway in my (finished) basement, and hang 4 doors (which they decided they wanted to make smaller and take apart in a pretty much finish basement.... Which is pretty obscene. I've done a lot of work in past so it's pretty high up there. Would've given zero stars if I could, but one star would only be for the gentleman who showed up (and just works for the company and doing his job) was very nice and personable and also seemed knowledgeable. And I'm sure he is not the one making this huge upcharges in work. But overall I wouldn't recommend and also felt it was weird and sneaky to charge me after the estimate 80 dollars to come to my house to talk about the job. The company should be paying their workers for their time, or have them disclose and ask for the payment when they arrive so I could have the opportunity to decline. So for that alone it reflects as dishonest.

I would give less stars if I could. The rip off of this company is beyond comprehension. I just…read morepaid them $700 to do a bunch of odd jobs which included mounting 3 tvs to the wall. After the jobs are done the handyman says he is done. I ask why the tvs aren't mounted on the wall and he tells me it wasn't included in our price. WHAT????? $700 for a few door locks and dressers mounted to the wall. Do yourself a favor and run from this company. This is criminal what they just did to my family. Zero stars if possible. They bait you in by not telling you clearly how much it costs or what will get done. Afterwards I was told it was going to be $1550 to have the tv mounted as well. Find a real handyman and stay far away from this company

House Renovating - Renovación de baño r

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At first it seemed like Walter was going to be great to work with. He did a small drywall repair…read morejob for us and was reasonably priced and did the work quickly. I gave a good review and my husband booked him for a bigger project. That's where things fell apart. We had to order some items which took time to arrive. We contact him and he gave us a list. When all arrived we contacted and told him it's all here and tried to schedule a start to the work. He said he'd come by to look at materials the next day and would let us know what time. NO CALL NO SHOW. My husband text again and Walter asked what days we were available to do the work. We said THURS FRI SAT. Thursday morning he did show up, but only looked at materials and then said he'd start Friday. Ok fine. NO CALL NO SHOW Friday morning after we moved all furniture etc. husband calls him and he gave a story about being at mechanic and he had an accident. Ok fine, we are reasonable. We schedule Wednesday Thursday Friday the following week.... Weds morning NO CALL NO SHOW!!! husband calls and Walter says tomorrow. Nope, fired. Do not book work with this company, they waste your time! Luckily I didn't give a deposit cuz was waiting to give it when he started because we bought all the materials!

From the owner: * Remodeling Contractor * Kitchen Remodeling…read more* Bathroom Remodeling * Hardwood Flooring * Home Renovations * Carpentry Services * Sheetrock Repair * Drywall Repair * Door Installation * Window Installation * Painting Services * Framing Services * Handyman Services * Cabinet Installation * Painting Services * Interior Painting * House Painting * Home Painting * Drywall Repair * Cabinet Refinishing * Sheetrock Repair * Drywall Spackle * Wallpaper Installation * Discounted Wallpaper * Tile Services * Tile Installation * Tile Replacement * Tile Maintenance * Porcelain Tile Services * Flooring Services * Custom Glass * Custom Glass Mirrors * Electrician

Royal Windows and Doors - windowsinstallation - Updated May 2026

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