While driving my new car on the NSP, I got a nice chip on my windshield. It was the size of a dime…read moreand right in my sight of vision. I was devasted. I Call Tom and he told me to come by after 3. When I got there the place was clean and friendly. He fixed it in less than 15 minutes. I can't believe how great it looks. Only those who knew it was there can see it. Thanks for a great job!!

Tommy is great he really knows his business. I had a a huge rock crack my windshield. And then the…read moresnow made it migrate across the windshield. I called Mr. Glass and they were able to start the process from the first moment I gave him my cars info. He said he'd have the windshield in an hour. I went to them to change the window. It took under two hours and I was done. They would've come to me but because of snow I thought it was better to bring it to them. It worked out great. They have a comfortable waiting room and Kim is great. She's knowledgeable and personable and fun to talk with. They took my insurance so I had no charge. I would recommend them for all your glass and mirror needs. They do glass shower doors too.

We are repeat customers and this is our 2nd time working with Willie and Joe of Factory Doors and…read moreWindows. This time it was due to a tree falling onto our 2nd floor master bath windows and 1st floor kitchen windows. Willie communicated diligently with us and our home insurance in order to accomplish the job in a timely manner. Willie is easy to deal with and provided different pricing options from which to choose. They installed the ProVia brand of windows and we are extremely happy with the results. We highly recommend Factory Doors and Windows!

Thank you to the team for the incredible work installing our new door. It turned out even better…read morethan we expected. The care, precision, and effort that went into every detail were clear from start to finish, and we truly appreciate the time taken to make sure everything was installed perfectly. Excellent craftsmanship and a great experience all around.

They know your address and they know how to use it. After they refused to respond to my requests to…read morerepair the holes they created on the seams between the doorframe and door THEY installed and sending me a door that was not the color they promised, I showed up at their showroom. When they asked why I was there I told them why. The salesperson was upset because his current victims/customers were there and overheard. He showed up at my house to do his best to embarrass me. From my driveway, he started to yell at me that I cost him business. This time I have a ring doorbell to catch his unprofessional possibly steroid induced behavior. He cost himself business by being a liar. The owner came by my house after this fiasco and offered me paint so I could paint my door the BLACK color that I initially ordered. He had the gall to say that the espresso/black color went better with my house anyway. My house was under renovation so he proved my point-I'm not trying to match the current color. I'm matching what it will be. Lastly, the fancy keypad doorknob they sold me was not installed correctly because the door would not close!!! They came back to fix it to loosen the screws to accommodate the misalignment. I wasted over $10000 on this poor excuse of a business. RUN. It is not worth it to do business with this company. They also need promised satisfaction guaranteed but they don't mean the customer-they are only concerned with themselves. THEY ARE A SCAM.

I honestly cannot believe what just happened to me with this company. Have a broken, crank-style…read morewindow due to my son's lacrosse ball. Called and spoke to a woman who I didn't think really understood my needs, but we work out that I'll email her pics of the window so we can assess what I need. I sent her two pic to which she replies, "Sure we can fix that probably in the same day. You need to bring the window to our shop in Bay Shore". I explicitly tell her I cannot do that myself and ask if they have a recommendation of someone I can call to do the work (because surely this can't be the first customer request for a handyman type person).... Instead of sending recommendations for someone who could remove the window with broken glass, she sends me (wait for it) A SIX MINUTE YOUTUBE VIDEO DETAILING HOW I CAN REMOVE THE WINDOW. Um what?! Needless to say, not using this company.

It's disconcerting to have someone come in, look all around your house, not take any notes, leave…read moreand then not follow-up in any way. I do not recommend them. I've been trying to get an estimate for the repair of almost all windows in the house for over 2 months. Robert reviewed the windows on Tuesday, Feb 20 and it is now May 6. I'm still waiting for the estimate for, let alone scheduling of, the work. Many text messages (they *do not* answer their phone - it goes straight to voicemail, telling you to text them) later, they've stopped even replying to text messages. Pretty sure this business is closed. Notice how the reviews are from 2021.

We had our old and drafty front Bay window replaced and it looks better than ever…read more Rob arrived exactly on time when he provided an estimate. And Rob and his work crew arrived on time the day of install. His workers Henry and Manny did an expert install and were neat, polite and professional. They did an excellent job on all the interior trim, and cleaned up perfectly when they were done. He also saved us $$$ performing repairs on 5 casement windows that I thought needed replacement. I highly recommend Quality for any window replacement or repair. Shop local, Avoid Big Box. .

Hi Eric, I am…read morewriting because I believed it was important to provide feedback on my experience with your company NSE Windows. The installation of seven Marvin Ultimate Double Hung windows at my home in Centerport was completed today and I have to say that I could not be happier with the product, the process, and the end result. My home is over 100 years old and the moldings were intricate and required careful thought and meticulous measurement to achieve the optimal installation. In addition, the workers were dealing with plaster walls and existing materials that were from that long ago period in time. Mike and his team were able to execute this job with a level of skill and attention to detail that could not be surpassed. In addition, Mike's team was receptive, polite, and dedicated to doing a good job. I must say that the entire experience exceeded all my expectations. From the prompt follow up after my initial inquiry; your knowledgeable sales associate, John, coming to my home several times; meeting with you at the showroom to review the project and options; the site visit from Mike to go over the job, measure, and answer any questions; in addition to Eric, part of the team, coming to my home to assess and take samples of existing moldings. All of these efforts did a great deal to assure me that I was making the right decision in choosing Marvin and NSE windows. In closing, I would not hesitate to recommend NSE Windows to other potential customers and certainly would not look any further, if needed, for any future projects. Thank you again. Best regards, Celeste M Homeowner

We had the pleasure of working with NSE to install 13 new windows and a new door in our home…read more Although it was a huge undertaking the sales process with Eric was quick, easy and thorough and the ordering and installation followed in the same regard. We felt comfortable the entire time. Eric listened to our wants and needs and constructed an affordable option using the quality products we wanted! We then had Mike and his team install the windows during a 3 day process- always communicating, friendly and professional. They went above and beyond and any concerns we had were always taken care of immediately. They were all exceptional to work with. We would recommend NSE for any home window installation! They were all great to work with and superior in their craft!

Benson was amazing. He responded immediately and scheduled a visit the next day. He had to order…read morethe glass which took one week and he installed it the day the glass arrived. The job was meticulous and done perfectly at a very competitive price. I will most certainly call him if I have any other needs with respect to my windows. I will also recommend him to anyone I know who has to replace a window. Great job, Benson!

Very good service. Honest, reliable, very reasonable, a job well done. I already referred them to…read morefriends.

We had a broken window in our basement that needed a quick fix. I reached out via Yelp & William…read morewas able to come out the next morning. He was quick, efficient & professional. Will definitely use again for any other glass needs!

Very fast response from Willam. Came out took a look said he'd have it done in two weeks and he…read moredid. You couldn't ask for a better job. I highly recommend.

Recently finished a gut and remodel of our guest bath with Steve and Ernie, and couldn't be more…read morepleased. They provided a fair quote, and executed on time and on budget with minimal disruption. Pleasure to work with. Highly recommend!

Two very kind , professional gentleman, honest and great work!!!I'll be calling them again!read more

Mainly giving this company 2 stars for two reasons: they charged me 80 dollars just to come give…read moreme an estimate... which they put in fine print and charge at the end, so it feels very sneaky and dishonest. And also why am I paying someone to come see a job and talk about paying them more? And secondly, they quoted me 16,600 to build a 6ft wall and doorway in my (finished) basement, and hang 4 doors (which they decided they wanted to make smaller and take apart in a pretty much finish basement.... Which is pretty obscene. I've done a lot of work in past so it's pretty high up there. Would've given zero stars if I could, but one star would only be for the gentleman who showed up (and just works for the company and doing his job) was very nice and personable and also seemed knowledgeable. And I'm sure he is not the one making this huge upcharges in work. But overall I wouldn't recommend and also felt it was weird and sneaky to charge me after the estimate 80 dollars to come to my house to talk about the job. The company should be paying their workers for their time, or have them disclose and ask for the payment when they arrive so I could have the opportunity to decline. So for that alone it reflects as dishonest.

I would give less stars if I could. The rip off of this company is beyond comprehension. I just…read morepaid them $700 to do a bunch of odd jobs which included mounting 3 tvs to the wall. After the jobs are done the handyman says he is done. I ask why the tvs aren't mounted on the wall and he tells me it wasn't included in our price. WHAT????? $700 for a few door locks and dressers mounted to the wall. Do yourself a favor and run from this company. This is criminal what they just did to my family. Zero stars if possible. They bait you in by not telling you clearly how much it costs or what will get done. Afterwards I was told it was going to be $1550 to have the tv mounted as well. Find a real handyman and stay far away from this company