Began order in Aug 2021 as of May 16th 2022 order of 9 replacement windows completed, between those dates was very difficult, both mentally & physically on our part. Company constantly changing install dates, due to double booking, change is status from other jobs, holidays; which Window World sent their employees to Dollywood over Christmas. Our family wasn't able to even put up a Christmas tree, every time an appointment date was made window dressings, furniture needed to be moved away from windows, there was no wiggle room for Christmas decorations. First install Nov 27, 2021 went so terribly wrong, subcontractors were so inadequately trained for these types of windows. They showed up 2 hrs late and took their lunch as soon as they arrived, removed 1 window down to rough framing, the new window no longer fit the area. They tore off our house siding & shutters. The vinyl siding was put back on & no longer covered up to window. New crew Dec 7th, 2021 window fixed other windows installed. There had been many mistakes, bent siding, trimming inadequate, locks were not lining up, screens bowed, biggest window was to small, the list goes on. On Dec 16th inspection & some minor mistakes fixed. A new window had to be order from 1st window error install, an appointment was made for 02/03/2022, cancelled rescheduled 02/15/2022. New sash replaced, new problem noted on sliding window, unlevel & screen does not close correctly. New appointment made for repair. New contactors and try to fix leveling & screen malfunction, window looked terrible shabby correction. Again new crew again, crew realizes window was incorrectly measured 7/8" to small. New window ordered again! Finally as of May 16, 2022 job completed with no formal apologies or remorse for the mental anguish, constant moving of furniture & window dressings that was caused by the company & the employees. We had used Window World in the past from a different area and decided to use them again in another home purchase! Lesson learned.. read more