We were led to All Four Seasons from ad/recommendations on local Atlanta sports radio. Did some…read morechecking, they seemed good and went ahead with meeting with their sales rep and ordering an Amish build mahogany door. End-game was a very nice door (photos below). Let's talk details. Sales, quick to respond to a visit and to bring samples, gave a good presentation of options, but seeing a sample of their mahogany door, we were sold, even with the high price point. We talked through the design options and chose as you see a "Shaker" like design, two side panels, replacing the structure that we had. Picked the design from web-site examples. Chose a simple windows four in the door and two each side at eye level. Made the 50% deposit at the sale and then came the surprises. First was that it was a 4-5 month delivery. Oh, Ok I can understand custom building. Their installation duo (contractors?) came out and verified the door opening measurements, good to have thoroughness. Then I had to insist on receiving the design drawings from the sales rep. They were emailed to me. No sales/customer review of the detailed paper design document was offered or done (I wish that they had as you will see later). For 4 of the wait-months, no contacts, no news of updates. Feels like once the order was done, sales were done. As I had not heard, after about 3 and a half months I emailed and asked for a status and got a short re-oh from the sales rep; "we told you 4-5 months". OK, perhaps they're busy (sale was over?). Then after 5 months got a message doors will arrive the last day of 2025 (oh so more,like 5-6 months not 4-5, eh?). And earliest installation was four weeks later (now we are in the 6-7 month window. Installation duo was great. Came as scheduled. Did a thorough removal of the old door. Installed the new one. Trimmed it out inside and outside. When they installed it, I (sadly) realized that they had switched the side of the hinges and the door handle to the other side of the door (from the old door that I replaced). OK, my mistake yes I should have looked at the design documents closely and I did not. That is why I WISH THAT THE SALES GUY OR SOMEONE HAD PERSONALLY REVIEWED THE DESIGN DOCUMENTS WITH ME AND EXPLAINED THIS ITEM! Well as I said, the sale was over once I paid 50% and ordered, the sales guy was onto new customer no doubt! Anyway, the installers cleaned up afterwards. Interesting message when they left "if you don't hear a stain and varnish date in 2-3 weeks call the office to get one". That raised a sales / service question, when they scheduled the install, why on earth did they not ALSO schedule the completion step of stain and finish? When I heard their comment on timing I immediately called and talked to the office and was given an earliest next step (final) appointment 2 more weeks out. We were into the 7-8 month window, sales, build/delivery/insulation and finish! Looked at the door after installation and it had the two sidelights fully wrapped, as well as the glass covered in plastic. Understandable for shipping safety (the whole door unit was plastic wrapped, which was unwrapped before the installation, but the didn't remove the plastic on the side lights/glass). I asked the installers about it. "Oh the stain/varnish painter will remove them" Hmm, OK, strange. I took the plastic off, the whole side light was wrapped around even between the door frames. They had build/put the unit together WITH the plastic wrap in place, a strange way to construct! Stain and varnish person (Contractor) was excellent. Communicated well, handled a slight delay due to rain/snow/ice with professionalism. Did a great job of staining and finishing the trim (I would hire him for any paint work!). Done in the day. So net/net, a beautiful door. Looks great. Sales was good but after the sale somewhat ignored us. A good sales support team would have walked through the design and helped us catch the orientation switch. Marginal scheduling support, yes, do book both visits at once! Excellent install and finishing teams. I could not do a 3 star as the end door is very nice and installation and finish teams were great. I could not do a five star as the post sales support was poor, so they get a four star.

I am amazed that they are able to answer their phone call on a Sunday morning at 7:13 AM. They…read moreasked very good questions and went ahead and scheduled an appointment on Monday morning to be confirmed with my property manager when they can reach him by email or by text. I wonder if they are using an AI service to do that. If so, that is amazing.

We could not be any happier with UWD of Atlanta. We always get 3 quotes for any major renovation…read moreand their quote saved us over 10k from the next closest estimate. Charlie showed us different options of things that we could do to save money without changing the footprint. Eugeniy kept us informed on the timeline as the windows were being made and then as the installation crew were installing. The installation crew were very tidy, professional and had all 32 windows installed in 2 days. Eugeniy stopped by to inspect the work. Completely seamless for us and by far our easiest home renovation project. I highly recommend Universal Windows Direct Of Atlanta.

I had a fantastic experience working with Universal Windows Direct. We had six windows to replace…read more(which met their minimum) and the owner Eugeniy responded to my Yelp request quickly, scheduled my consultation for the same week, and was responsive through every step. The sales person Charlie met with me and took the appropriate measurements, was respectful of my time, and gave us plenty of options. Their professionalism was what sold me on the company--they were not trying to upsell me, or overcharge like other companies would (one other company gave us a 3 hour sales pitch and quoted 20k for the same six windows). Universal gave us a reasonable price and didn't take up unnecessary time. Eugeniy personally ordered the windows to the custom measurements, and when they arrived he brought one to store so that it wouldn't be damaged in transit. He had recommended that we install a new window in our exit door and it was the right call--that entire area looks much improved! The installers were prompt, professional, and the end result was clean, precise, and expertly done. Eugeniy himself came to check the quality of their work and made sure it was done to his standard before receiving the final payment. It is difficult to know who to trust with these projects--if you're looking for knowledgeable professionals who will meet your budgetary and time constraints, with great communication this is the company you want to go with. We will definitely be back in the future for other windows in our home!

Nova Kingdom Windows completed our windows just over a month ago. The service was great, and we are…read moreenjoying the fresh air in our home. Luis's consultation was the best by far after several estimates. He clearly explained his process without any sales pressure making the procedure easy to understand while leaving room for questions. His quote was fair allowing us to pay half for the deposit and the other portion once the job was complete. Luis kept in touch by text while we awaited the window shipment. On the day of installation, he arrived promptly with his crew. They completed the entire house in under four hours! There's been a noticeable difference in both temperature stability and noise reduction. We're looking forward to seeing how our new windows affect our heating and cooling bills as well. Thank you, Luis!

I recently had a window start to leak on a rental apartment I own. I contacted over a dozen…read morecompanies, and all of them either said I was outside of their work area, that they would only work with me if I wanted to replace 5+ windows, or that they had too much work. Luis at Nova came out and was able to fix the damage to my window without having to replace it. He was communicative, flexible, and very responsive. Both my tenant and I are happy with the final result and I would recommend them if you are having an issue.

I have used Atlanta Area Window & Door 2 times for front door installation at two different…read moreproperty locations. The first time, I'd give them a 5 star. But the second time, I'm giving them a 3 star. I don't have much to say about the first experience since I thought that they did a great job that I hired them for the second job. However, the second job was riddled with issues and heartache. I shopped for quotes from different companies and I awarded the job to Mark and his team. The reason I award the job to Mark is not due to the price but due to the thoughtful and experienced comments he made and when he addressed my questions. I thought that this guy was someone who care and was not in the job just for the money. However, Mark is not the one that actually does the door install. He had a different team install the door and that would be fine as long as there were no issues with the door install. But there were issues. The installation team are great people - someone you could grab a beer with and chat. But they lacked the problem solving and attitude of someone who owned their own business. Issue #1: After the door was installed, the door did not close well. I had to push extra hard to get the door to shut. I asked the installer if there is something he can do to fix that. He did what he can on installation day (took an entire day to install and they worked past 5pm) and had to come back on a different day. On the second day, they made some changes to the door sweep. This made the door close better. However, this created an issue with a gap between the bottom of the door and the floor. While walking outside at night, I saw streams of light shining from under the front door. This allowed insects to enter my house. I brought this to Mark's attention and asked him not to send the same crew to fix the issue because the installation guy had already told me that he did everything he can. Mark was able to ask another guy to come and fix the issue. The new guy showed up and fixed the issue within 30 mins or less. This guy owned his own door installation business and does the door install himself. During the whole ordeal, Mark showed up on day one to supervise and ensure everything was on track but he did not attempt to remedy the work himself. Issue #2: I paid the original door installers $xx (i forgot the amount) in cash to install a nest doorbell. The doorbell was installed but did not work because a transformer was required and they do not install transformers. I had to pay a separate guy to install the transformer. In hindsight, I would should have paid a separate guy to install doorbell who can also install a transformer if needed. This was probably my fault but I felt like I paid for something that didn't solve my problem. Issue #3: 1-2 months after the door was installed, i noticed that pads at the foot of the door had ripped. I asked Mark to fix and his response was that he would send some pads in the mail for me to fix myself. It's been a month and I haven't seen any pads in my mailbox. I paid almost $6K for doorframe and door (which i still have to paint myself). For this amount of money I was expecting a better streamlined, worry-free experience.

I have never had such a horrendous experience with a company EVER. Unethical, predatory employees,…read morespineless owner. I reached out to several companies back in May 2024 as I thought there was an issue that required window replacement, but it turned out I could fix it with caulk so I did not proceed with any quotes. My quote was done by Jeff. During my quote session, Jeff made several comments that I took as a misunderstanding of social cues, but I now know were not. Two months after my initial quote, I received a text message from Jeff's PERSONAL device. Prior to this, he had only communicated with me via a work device. This text from Jeff was disturbing, inappropriate, and concerning from a safety perspective. Jeff ABUSED his access to customer data to hit on a customer nearly HALF his age. I was hesitant to reach out to the company as I did not know these men (The owner, Mark, and Jeff) and feared retaliation; however, I did not want this to happen to another young woman so I left a review through the BBB. Mark reached out within a few hours expressing his apologies and disgust with Jeff's actions and assured me Jeff would be fired first thing Monday morning. I spent the weekend beefing up my home security system just in case. Come Monday, I hear nothing. Which was fine at first. Tuesday morning, I received an email stating that Jeff was not fired, that Jeff was a "good man", it would "be a loss for us to have to let him go", and asked for my forgiveness. Our definitions of what make a good man are vastly different. I also let Mark know that I would not be manipulated into offering my forgiveness for the sake of politeness or either of their consciences. After letting Mark know of my disappointment, I was told that Jeff never meant to send the text but "accidentally" pressed send while editing the text. This does not explain how Jeff got my phone number on his personal device in the first place. The argument they may use was "there was a discussion about his motorcycle while he was in your home and wanted to follow up on that conversation" but I invite whoever reads this to put themselves in my shoes. A man whom I do not know is in my home and is rambling about his hobby. He already inappropriately hugged me when he saw I owned power tools. Would you feel safe as a petite woman telling a strange man twice your age and twice your size "no, I do not care about your bike. Please leave"? I have already told all of my friends never to use this business due to the lack of ethics and a spine from the owner and its' employees. Your personal information is not protected and enlisting this business to do work to your home is only putting yourself, your wife, your daughters, and your family at risk. My intention here is not to get Jeff fired, but to notify my neighbors and fellow Cobb residents that this business is untrustworthy. His actions regarding this matter are well within his rights as owner and they show his backwards priorities, lack of character, and bad morals. But it is also within my right to protect other women and homeowners in the Cobb area from people like this.

Gave personal check to NG for 50% of expensive front door project on November 10, with scheduled…read moredelivery of components on week of Nov 27. Later initiated and signed separate order to purchase additional lockset for back door to ensure same cylinder keying. Received text and email messages on December 9 and December 11 that project is now on hold and that my action is required. On Dec 10 I scheduled installation dates with NG but salesman is no longer in loop and no NG project manager or specific contact person has been identified. Today called NG back again but nobody can explain why project is on hold again. Hopefully project will be completed soon and everything will progress OK. Not a warm feeling that all is well.

My husband and I are very impressed with the quality of the door unit and the customer service was…read moreexcellent. Daniel was wonderful explaining the various doors that were available. and provided clear explanations to our questions. We would highly recommended them to anyone requiring windows and doors.

Mike was superb. He was able to provide and custom cut mirrors for my future grandchild's armoire…read moreat very reasonable cost.

The shower door is beautiful, was within the time frame state, and is on par in price with other…read moreshower door companies. Mike was courteous and professional.

Came out quickly, very professional and gave us a great quote. After shopping around and seeing…read morereviews, we were happy to give them our business. Would recommend.

Jeff will only do a job according to manufacturer recommendations, and GA. codes. Opened my eyes…read moreto quite a few things wrong, where I had let others work on my house for a cheap price.

After a large redo of our 35 year old home, among all the service companies we used WRof GA were…read morethe only ones to treat our house like home. Well priced and carry multiple companies lines. No high pressure - just good information. We replaced 26 windows and added new entry door. I don't believe anyone would be disappointed with service and choices.

Hal is an absolute professional. After having five different companies provide quotes for my front…read moredoor replacement, I decided to go with Hal at Window Replacements of Georgia. He was so much more knowledgeable and provided me with several options to consider. Once the door arrived, Hal arranged delivery and installation. I have had workers in the past that rushed through jobs to be done by 5pm. That is not the case with Hal. He delivers quality work and he puts in the time to make it all right. We had a finicky door handle from Baldwin that took patience to install and we also had some wood rot behind the frame that needed to be replaced. Hal and team took care of all of it. They worked non stop until the job was done! The next time I have windows or doors in need of replacement, Hal will be my first choice.