At our March appointment, they said 8-16 weeks to install. It took almost a year. We had paid in full up front and worried we'd never get our windows. I never heard from them or got updates as our estimated install period came & went. I had to call them multiple times and ask how much longer. In August I was told they would be ready at the end of September and I could expect a call to schedule install at the beginning of October. As of 10/19 I hadn't heard anything. After leaving two voice mails, I got a call back saying they expected our windows to be ready at the end of November. But they were "ahead of schedule on installs", so I should get them installed right away when they're ready. Based on other reviews of people in similar situations, I started digging and called the manufacturer, Climate Solutions. CS informed me that there have been "problems with orders getting turned off & on again" and payment delays from WS. Our order was originally placed with CS in April with a promise date at the end of June. Our order was finally completed in October and WS took possession of our order on 11/1. No one called to schedule our install. I called for another update the week of 11/15 and received a call back with the good news that our windows were in (which I already knew). Our install was scheduled for 12/19 and I was assured they could get the job done in one day. The install took FIVE days. The installers were a father/son duo, with the son learning on the job. I didn't have a problem with that except for the fact that it took them FIVE days during the week of Christmas and they kept running out of materials and saying "just one more day". Twice WS had to deliver raw trim which I stained and sealed myself so that work could continue. In fact, there are some trim pieces that were used which were stained but not sealed and I still have to apply polyurethane. I allowed this to avoid a sixth day of installation. We were also unhappy that our two picture windows were not measured correctly for full tear-out sizing as requested and were significantly smaller than the original windows. Our installers had to do a lot of extra trim work to fit the windows into too-large openings, boxing in with extra lumber and doing multiple tiers of interior trim. After waiting 9 months, we settled for what we got. After they "completed" the work, we realized the patio screen door was missing. Then we also noticed a gap between the wrap on our two picture windows and our cedar siding; a gap under the windows where water could easily get inside our walls on the exterior of our house. I left a message with WS on 12/23. I got a call back from Katrina in the service department the following week. She looked into the screen door and found that it arrived torn and would be re-screened. We also let her know about the gaps. She told us we'd get a call back from installation to fix these issues the following Monday (1/3). No one called. I called back for an update on 1/13. I was informed Katrina was no longer with the company and was asked to leave a voicemail for the service department. No one called back. I called again 1/25 and was told they were in a meeting so the receptionist took my name, number & concern and said she'd have someone call me as soon as the meeting ended. Someone did call back and my screen door was installed on 1/27, however there was no hard ware for the latch and the guy knew nothing about the gaps under the picture windows. Another guy came out 2/2 to install the latch for the screen door. He took a look at the gap issue, said it would be an easy fix and he'd schedule to come back and do it himself. I then got calls from two different departments at WS to schedule that, which ended up being 2/5. A different installer came out to fix it and touted that he could've done the full job by himself in one day and thought it was ridiculous we had a five day install. Now that everything is "done", I have time to notice all the flaws. Spots where the wood veneer on the vinyl is rubbed off, messy caulking, scratches/dents where the finish-nailer jumped, warped trim, messy trim joints, and the trim I still need to seal with polyurethane. I know that there are manufacturing delays/shortages, etc. But in March, they said it was taking up to 16 weeks to get windows in and we understood. I planned to use Window Select for more windows & doors if this project went well. It didn't. We chose Window Select because we met with the owner, Justin, at a home show and were impressed with the windows and enjoyed our conversation with him. We had several quotes and Window Select gave us the price we were comfortable with for our project. When we signed the contract, we felt good about the decision, seeing nothing but glowing reviews online. Since summer 2021, I've watched negative reviews pile up and saw they lost their BBB accreditation. I'm so disappointed. They will never get our business again. Stay away!! read more