Our project was extensive. Window coverings for a 4,000 sf home. Melody and Shem gave us terrific options that resulted in a gorgeous outcome. We ended up with a combination of shutters, silhouettes, valances, drapes, and Robinette's. The clincher was a faux iron treatment over the entertainment unit in our family room. It looks fantastic and really finished the space off nicely. read more

Wow. I purchased a houseful of blinds from these guys 5 years ago. I recently had a problem with one of them that required the blind to be sent back to Hunter-Douglas. Even though it had been a long time and well out of warranty, the folks at window-ology really took care of me. They sent the blind back to Hunter Douglas, had it repaired at no cost and even picked up the shipping and handling charges resulting in zero out of pocket expense for me. I was prepared to pay for shipping and handling but they took care of it with no kvetching from me at all. Super nice folks and it's always better to support local vs. big-box. Thanks for standing behind your customers. -Bruce read more

I came to this site to actually get Phil's information so I can work with him again!! My family and I have used Phil's services to provide window coverings for 3 of our homes and I am looking to use him soon for a new project we have. I am sorry to hear about the tribulations of the other reviewer. In my mind, their experience is definately not the norm. read more

Great job on a re-string job. I have a very large window with wood blinds. The blinds were hanging crooked owed to some fairly old string. We wanted to investigate the option of getting the blinds restrung rather than having to invest in all new blinds or a whole new window covering option. Being a Pleasanton resident, I passed by Window-ology's store location and I would also see the truck on Division Street. I believe the owners of the company live in town as well. I wanted to keep my $$ local and spend at a local mom and pop. I emailed the company to find out if they would re-string. I was told yes, and that the estimate cost would be between $78-130. I felt that was a very good price assuming that the job would be done well. Luckily my husband was able to take the blinds off himself and we were able to bring them into the store location. This saved us some money since otherwise we would have been charged a fee to come to our house and take it down and redeliver. I'm very happy with the work that was done. They told us originally it could be a 7 day turn-around, but we got the blinds were finished the next business day. And the blinds now hang straight and the strings were replaced. The total cost was less than $100 and given the size of the window frame, it was a very fair transaction. Thanks. read more

We had the misfortune of working with Mimi Home Solutions...BIG MISTAKE. When Mimi dropped the ball we went to Window-ology. They were a pleasure to work with. They are a bit pricey but they do what they say they are going to do. And their customer service is very responsive unlike Mimi. read more

Had I only called Window-Ology first! My experience from beginning to end was nothing short of FABULOUS. I worked with Michele who is so nice and extremely knowledgeable about her products. She was helpful in providing solutions and offered a multitude of options at different price points. All of the window treatments I received from Mimi's are truly JUNK and I did not find any of those types of products here. We have referred a dozen friends now who have all used Window-Ology and they have all had the same fabulous experience. We have now used them in a few different properties and are thrilled with the products we received and the process from start to finish was enjoyable. So refreshing after our HORRIBLE experience with Mimi's. read more

My husband and I used Window-ology to purchase new blinds and shades. We worked with Peter . He was helpful, knowledgeable and very professional. We purchased the blinds over a year ago. Today a worker that was replacing the window pulled on the shade and broke the remote system. I texted Peter at 7 o'clock at night and he immediately got back to me and said he will take care of it tomorrow. We are so pleased with our experience and Peter that we would use them again in a heart beat read more

I don't usually write reviews, but my experience was so good with Window-ology that I just had to give them the "props" they deserve! We ordered our plantation shutters 6 weeks ago and they arrived right on schedule as promised. They were installed today and I absolutely love them! The installation team of two were very friendly, efficient and professional. During the installation, the stopper on my bathroom sink wouldn't come up, so one of the installers, who knew about plumbing, took the time to troubleshoot it for me! That is going above and beyond! Thank you Window-ology! I will recommend you to anyone that is in the market for window coverings. Oh, and after getting 4 quotes, you can't beat their price. read more

I highly highly recommend Window-ology! I got a quote from 3-day blinds and Windowology for shutters for my home. I compared both quotes and the 3-day blinds quote was significantly cheaper then Window-ology. The price diffrence was made me assumed that the shutters were not the same type. Even though the 3-day blinds price was lower, I was not impressed with the customer service of 3-day blinds so we placed the order with Window-ology who had great customer service. A week later, I decided to look back at the 3-day blinds quote and discovered the quote was for the same exact shutters we purchased with windowology. It was so hard for me to swallow the price difference so I called Alan, who was very understanding and decided to help me out on the price of the shutters. He did not need to do that since I asked the question after the fact. The window shutters are in my home now and they look amazing! Windowology had great great customer service and I appreciate them for it. I would recommend that anyone who is in the market for window coverings---- go to Windowology!!!!! read more

We recently had Window-ology install all of the window treatments in our new home. Couldn't be happier with the products and the outstanding service. Working with Allen was a pleasure. He did everything we asked him to do!!!! The installers, Mat and Ed, were just great. There work was flawless and they were fun to work with. Terrific craftsmanship!!! 5 Stars all the way!! Julie and Doug Jenningws read more

Drove to the showroom, got a quote and made an appointment for a measurement. The sales person did not show up. When I called back they told me they lost my address and phone number. I asked if they were still coming and the woman said she would see if she could fit me in, that my sales person was busy with another customer. Worst customer service I have ever experienced. Then... Spoke to the owner, he came to my house himself. He turned this around and made it right. Nice guy and really cares about his customers. I don't think any thing like this will ever happen again. I placed an order and am looking forward to my new shutters! read more

We ordered shutters for our front room. I wanted them to match the ones we already had in the kitchen. They turned out great and they were very careful to install carefully. The shutters also came in on schedule...in fact, they came early. They installed them yesterday and I am very pleased. I plan to be a return customer. read more

Everyone I came in contact with did a fabulous job! A special 'shout out' to Mike our installer for going the extra mile by informing us that there was an issue with one of our window frames. He advised us to fix it before the installation so as it would last. He took pride in his work, and I would like to commend him for it. read more

We begin shopping around for shutters and blinds a few years ago. We interviewed many contractors and were really impressed with Phil. He did not quote us with the lowest rate but appeared professional and sincere. We initially chose another contractor to complete the work. But his initial estimate and his final estimate were different by a few thousand dollars. We decided it was time to call Phil. He returned to complete a more thorough measurement and provided us with a contract and final price. A few weeks later, he contacted us when our shutters and blinds were ready and arranged for his installer to complete the work. His installer was very professional and spends the entire day working on our shutters and blinds. I think he was exhausted by the end of the day and we noticed two or three installations were not done to our satisfaction. Phil reorder the items that we were not satisfied with and have them replaced. We also had two windows with decorative molding nearby and they were done beautifully. We plan to call Phil again to replace shutters that came with our house and were installed incorrectly. I definitely recommend this company to anyone considering shutters, blinds... etc. read more

Great experience with this company - and my finished shutters look amazing. I originally spoke with Budget Blinds, who were a couple of hundred bucks cheaper, but the service was worse, and in the end couldn't (and wouldn't) do what I wanted. Phil at Window-Ology was knowledgeable and got the job done to a very high standard. I'm very happy with my shutters. I'm thinking of adding a few more in the house, and will definitely use the guys again. Thanks Window-Ology! read more

Excellent pricing, with honest advice during the estimate process. Installation was done within days of materials arrival, and all under the 4 week estimate originally provided. Best vendor I have worked with since buying my new home. read more

The review is long overdue, but better late than never, right? My husband and I received outstanding service from Window-ology, Shem Isaac and their (very likeable) installers and here's the kicker - this was not just a one time affair. I've split and labeled this review to try to help any tl;dr problems this review might pose. ////////// Routine Part of the Story: To begin the routine part of the story, I will say that I chose and have lived with my Norman shutters for almost a year now. To start with, these shutters were a big order - both monetarily and in size because we chose to do our whole house all at once. Shem was in the front room when we first entered the Window-ology office. The office is smaller than I expected, but lined with samples so that you can see and touch them. Unlike a big box store, it is small and personal and Shem took the time to look at and explain each offering to us. After listening to all our concerns about our current window treatments, Shem suggested the composite Norman shutters in a 40/60 split to address privacy while maintaining light and getting rid of the darned cords that were always breaking and getting tangled. It was the right choice and has immensely alleviated our problems with the old window treatments. After ordering I was notified that the shutters would take 6-8 weeks to come since they are ordered from overseas. Even with that expectation, my order seemed overlong, but the wait was compounded by the fact that we ordered just before winter holidays. Installation for a three story house took two full days for the first pass. I say first pass because some shutters had arrived incomplete from the supplier which meant they had to come back at a later date and install those shutters which happened another 6-8 weeks later. Shem was always on hand to answer any questions during the entire process. He literally gave me his cell number and told me to call him at any time. And true to his word, he always answered whenever I called (yes, after work, at dinner time, you name it) and was always helpful, kind and courteous. Shem, his likeable personality and uber-flexible nature was a huge driving force in why we ultimately chose Window-ology. ////////// Non-Routine Part of the Story: But let me tell you what confirmed to me that we had made the right decision. It's the the non-routine part of the story where one of the shutters fail. This all happened about two months ago. It was due to the mounting of this particular shutter. Because our window above the sink is tricky - a faucet handle is in the way and we were looking for a way to still open it without taking off the hinge pins - Shem designed a shutter just for our needs there, but unfortunately it ultimately failed. Their response to this failure I felt was the true mark of their customer service. Shem came right out the day I called, very concerned that no one had been injured. After that he took a look at the shutter. Well, they completely replaced the shutter and installed a new one to my specifications (of a different design) completely free of charge and treated me with graciousness and respect through the whole replacement process even though this time they were not getting paid. And that was no questions asked. I did not have to request anything - it was forgone to them that they would do this. ////////// Summary: Window-ology reminds me of all the good reasons to support small, local businesses and I recommend Window-ology 100%. Thanks for doing an A++ job guys. read more

Called yesterday to check on status. Ordered 2 basic blinds a month ago. They couldn't find the order. When I then talked to a woman Lori, she said "oh we had some questions on your order before it was processed". The question was - do you want a valance. The question took 2 seconds to answer and they had let the order sit for a month. I was the one who had to call them on status. I was then told that the order was processed and would be ready for install sometime mid to late August. When I asked about my Costco rebate, they couldn't give me an answer on the status of the refund and then when I was put on hold they actually disconnected the call. read more

Have ordered from Windowology for years but now had a special request. I ordered six shades for my home in Mexico. They arrived in Arizona and I brought them to Mexico. Alan was kind enough to send information not only on HOW to hang them but a video explaining how the brackets should be mounted. The gentleman I hired to install them was very pleased. Once again,, Windowology goes above and beyond the call of duty. I highly recommended them for professionalism, customer sevice and customer satisfaction. Dusty D. read more

My experience with Alan has been the most memorable experience of any business I have worked with. We met with him on Saturday for nearly 7 hours to pick out our blinds for 2 windows and a balcony. To say he is detailed and knowledgeable would be an understatement. He makes an otherwise unexciting product, very exciting. I never thought that I would have such an enjoyable time purchasing window blinds! read more

Great company to use for window treatments....specifically designer Tres who has a wonderful vision for any window you throw a her! Installation is professional as well. We have used Window-Ology in our past homes and will continue to use them in our current home. I can't say enough good things about them. If you want it done right and with a creative flair.....give Window-Ology a call. You won't be disappointed! read more

Wish there was a higher rating for their designer Tres Strickland! Tres saved my living room after Home Expo made an error and would not correct it. She found the perfect fabric after searching for weeks and put a smile back on my face. Recently I moved and called Tres. Well after years of no contact she came over and remembered my likes and dislikes. SHE IS A TRUE PROFESSIONAL!!!! Thank you Tres! Debbie read more

We bought window shades from this outfit. The material of the shades is fine. The problem is the strings that raise and lower the shades break every 3 years and have to be restrung. Windowology charges an outrageous fee for restringing. A small to medium window shade costs about $100.00 each time. When we complained about the frequent re-stringing cost they said it was normal for shades to need restringing since they are raised and lowered each day. However, we do not raise and lower them each day and we have some from Home Depot for 20 years and never needed restringing. Completely unhappy with Windowology's inferior stringing and exorbitant re-stringing charges we found another place to restring their shades. Not only do they charge half of what Windowlology charges but they told us the reason Windowology's string break so often is because they use cotton instead of polyester. Polyester lasts much much longer! Windowology must know this but persists in using cotton strings so they can continue to gouge customers for repairs. This not a reputable practice. Do not buy shades from Windowology that must be raised and lowered unless you want to be taken advantage of. read more

We have recently had Alan and his crew design and install window coverings for nearly 40 windows and doors in our newly constructed home. His capable assistance throughout the design process was invaluable. His guys that handled measuring and installation of wood shutters and a variety of different roller shade styles were terrific. After install some adjustments and corrections were predictably needed, and they have handled them all professionally and with enthusiasm. We still have a couple of minor issues that they will resolve after the first of the year, but, thus far, I have complete confidence that we made the right choice with Window-Ology in Pleasanton! read more

This is the second time I have worked with Window-ology -- between their designer Tracy, their great installation crew and the customer service from the owners of this company --- rated #1 in my books. Every little detail or issue that might come up -- they are on it and handle with no questions asked... thanks again for my beautiful blinds and shutters. Carmie read more

Alan Robinette and his crew provided a complete service from audit, through fabric selection and installation in a very professional manner...I highly recommend the entire team...Tom Walker, Manager, The Rose Hotel, Pleasanton... read more

I recently had them install blackout shades in the bedrooms. I couldn't be more pleased with the excellent service I received from this company. They go out of their way to make sure their customers are more than pleased with the project. I give them my highest endorsement. read more

For the record, windowology is a very professional company with excellent service. I cannot stress this enough. They have a wonderful owner by the name of Alan who is always fair and pleasant to work with. From top to bottom they deliver a high standard in both product and service. If your looking for window treatment then use these guys. You will be pleased and very happy you did. read more

I highly recommend Window-ology! I have purchased plantation shutters, shades, curtains and rods. We have used Window-ology over the years and keep returning to them because of their professionalism, products and great prices! I always work with their designer Tres who also helped me redo drapes in our living room that were there when we bought our home.....they are GORGEOUS! Thanks for all your help TRES! read more

What a wonderful find. Decided on Robinettes, clean lines with great coverage. This product is special. Wide range of fabric samples. Corey was able to send Tim out for an in home appointment even during the busy holidays. She than scheduled our install with Matt, who did an outstanding job. He made sure that the product was perfect and we were completely happy with the finished product. Thanks to all of you who had a part in our window coverings. They are beautiful. read more

We just had Kyle from Window-ology install 9 window and door blind treatments. He was fast, curteous, and professional and our beautiful new blinds were up in just a little over 2 hours. A very good experience and we recommend this business. Thanks for a good job here in our Hercules condo. read more

I reached out to this company based on the reviews and was excited to get shutters in our new house. Yvonne came out on a Saturday and seemed nice. She was aware that I was seeking different quotes from different companies. She sent me an email a few days after we met with the quote. I emailed her back to let her know we are still not sure who we will choose. I emailed her again to let her know we were not going to get shutters from windowology but we were still interested in the other options for our kitchen windows and she never responded. It has been almost two weeks now and still nothing. Very poor customer service. We had to seek elsewhere and waste more time on getting something for our kitchen. read more

I had the good fortune of working with Peter recently on the blinds for my home. My experience from start to finish has been very positive. During blind type and material selection Peter understood what I was looking for, provided invaluable input, was patient and most importantly not pushy. I was kept up-to-date during the period of time it took for my order to be produced. When it came to installation the team was very professional, quick, did not make a mess and went the extra mile on the finishing touches. Peter also stopped by to check-in and answer any questions. I would highly recommend working with Peter and Window-ology in Pleasanton. read more

We recently had an estimate for a Sunsetter outdoor retractable awning given to us by Tim of Window-ology. He was prompt, very courteous, and took the time to explain everything and answer our questions. He was willing to work with us, and because of his professionalism, we decided to accept his bid. We were very pleased with Tim and highly recommend him. We can hardly wait for our awning to arrive! read more

Phil and Alan did a wonderful job planning our window blind solutions. The quality of the wood shutters and solar blind were excellent. Installers James & Mike were a great team and were very careful & precise. We highly recommend Windowology!! read more

I have used Windowology in the past few years for new wood/faux wood blinds and also for repairs of my existing wood blinds. They are professional, quick and their prices are reasonable. I have recommended them to several friends and they have had the same experiences....great! read more

I used Window-ology through Costco. The came through on all they promised. Showed up on time, were pleasant and very efficient. Had my 4 window blinds in my front room up quickly. I was very pleased with Matt's installation and my windows look great! read more

I love this local business! Two years ago an expensive Bali blackout shade in the master bedroom broke and they repaired it quickly and reasonably. Unfortunately the mechanism chafed the cord and recently needed repair again. Window-ology entirely replaced the headrail and internal parts with their own design THE SAME DAY for a very reasonable price, and stuck with their high estimate even though I was told the work went over that amount. I admit that I was irritated that the repair only lasted two years, but having replaced the mechanism I am told the problem is solved forever - I just wish I had been told that originally. Absolutely recommended for 5 star service. read more

I am a ten year repeat customer. The customer service is top notch. The owner personally gets involved on many levels. The quality of blind is extremely high and if there are ever any issues or problems...they immediately address or fix. Love Window-ology! read more

At one point, I was ready to give Window-Ology just 1 star. Why? I had to deal with two incompetent sales reps back-to-back who really did not seem to know what they were doing and would give me the run around. Let's just say that I had started working with them in April 2013, placed an order May 2013, and the work was not finished until October 2013. My change of heart over the rating was for a number of reasons: I felt that the home office staff (Jennifer & Cory) really worked their tail off to try and help rectify the situation with what little information they were provided by the sales folks, the installers were excellent (left no mess in my house and they were completely honest and quick to point out defective pieces and immediately placed an order for new ones), and Alan (the owner of Window-Ology) personally came to my house to come up with a solution and ensured that the job was finished in an expedited manner. I will say that Alan is a real stand up guy who cares about his business and was completely sincere in his apologies over the entire situation. For all that trouble, he even threw in a super nice trim that complemented my home. Nowadays when things go wrong businesses would easily put blame on the customer - I appreciate Alan and his team for not doing that in this case (if they did, it could've turn an already bad situation to worse) and for owning accountability for the issues. I guess my recommendation for anyone wanting to do business with Window-Ology is to ask for Alan if possible - he is as honest and professional as it gets. I wish I had requested him from the get go because things would've been done stat! After all the wait, the finished product turned out beautifully and I'm very happy with it. read more