This take 5 isn't worth going to I sat there for over an hour and they never even acknowledged I…read morewas there just sat talking to their friends so unprofessional instead I now go to the Orangeville take 5 for way better service

first i have to say i get super anxious when my car needs service so today i met Aaron and it was…read morethe best experience i've had he was quick efficient and i was in and out in 20 min i went to the burlington location i was there for 70min and 400$ later and my anxiety was through the roof because they were rooting through my car looking for all the filters i've never gone back since so cheers Aaron you made this old later very happy

Really bad service. I got my SUV car hit in that place and Matthew E. the business owner had the…read morenerve to accused me saying that my car was scratched before or hit in any grocery store. They are not careful during the process of oil change and leave missing pieces or loosen bolts. As soon as I complained about it, Matthew was rude to me, yelled at me and said my Hyundai Tucson 2010 was a shitty car whit a bunch of plastic underneath in front all customers. Matthew arrogance and Ego are huge. They overcharged and demand to change things that your car doesn't need. So, if you are a woman, please find a better place where to go. Be aware that mechanics have a lot knowledge about cars and some just want to take advantage of your kindness and wallet. Always look for 3 different quotes before making any decision.

Recently I took my car into Automotive Edge Kitchener and was disappointed as they tried to up sell…read moreme on services and parts that I did not need. For example, their diagnosis on my brakes was simply not true. I am confident this was just an attempt to sell me on brakes. A headlight diagnosis was that I had a blown bulb and there was labor required to remove the headlight assembly when in reality it was simply a blown fuse. Following this, I had the work completed elsewhere to satisfy everything they had listed for the car to pass a safety inspection. When I returned for the re-inspection they simply refused to give my car a safety and came back with a new list of things they were unhappy with that apparently required repairs or changes. This garage tries to make things seem worse than they are to get business. In the end, I did receive a refund for the cost of the safety which I am thankful for. However, there was no respect for the time that I spent satisfying their requirements for a safety certification and dealing with made up issues that were not of concern. When performing a safety inspection on a car there is a schedule that you must follow. If the car meets the standards specified it is safe to be used on the road. I can't understand how you can have your own set of standards and then not honor the repairs that you had requested. I would avoid this garage and not go back, I hope you avoid the same mistake I made.

I have trusted my vehicles at Essential Auto Service for almost 10 years and have always been happy…read morewith the quality of service. The staff are very personable and always willing to answer a question. I highly recommend this business to those looking for a place to trust their vehicle(s) with.

I've been taking my car to Essential since I've owned a car. They have always been the most helpful…read moreand friendly people I've dealt with. Fantastic service, fantastic place, wholeheartedly recommend!

I took my car to this shop for repair. I told them basically what the problem was. I've had the car…read morefor almost 10 Years so I know it inside out.they fixed something totally unrelated to what I told them (exhaust leak) and charged me $1000 for that even tho I told them that wasn't the issue they insisted it was. Had to take the car back with the exact same problems only for the issue to be what I originally told them it was. They then charged me another 500 to replace 1 of 6 fuel injectors. These guys don't listen and will fix what ever issue is most obvious and make you pay for it

Van is really great, knowledgeable and cares that work is done right the first time. One of the…read moremost beautiful shops I have seen too.

Called Larry and asked him to replace two broken hinges on swing doors of a 2016 International…read more4300. I told him I had the parts, and if it would be possible to pass by within an hour from them to quickly replace if they are available. He said something along the lines of "using other people's parts isn't in our policy (I wonder why else other than to overcharge customers on parts and/or liability reasons) but we'll make an exemption, we'll see what we can do". Took the truck in, and Larry called me back saying I needed to order more parts and come back another day. I said ok no problem. I ordered and picked up the parts a couple of days later. Today I called again, saying the same thing, "if you have time can I tell my driver to pass by soon" he said "sure come at 9:00". My driver arrives in the truck, the do the job as requested (took 1 hour, started at 9 and finished at 10), and I received the invoice, $230.88. They charge me for 1.3 hours, when he sent me the invoice BEFORE 1.3 hours had even occurred. I brushed it off, then found a $9 environmental charge as well. Just to replace two hinges. I brushed it off and my driver messaged me he's waiting for the keys, and that they told him they will give him the keys after I pay the invoice. Now, I had previously done work with Larry a month or two ago, where I paid the invoice a couple days after receiving the invoice, so this caught me by suprise, he seemed like a very nice guy. I called Larry, and asked him nicely to give the keys to my driver, he said I will not until I pay. Unfortunately at the moment, I had $100 available, with around $3000 waiting on hold in my bank account, I told him the situation and he hit me with "it's our policy". After I heard this, I told him he was being unreasonable, and he proceeded to raise his voice and yell at me over the phone. I then told him I can pay half ($100) right now, and the rest the next day, when my cheque cleared. I even offered to send him proof. He refused, and said I would have to wait until then to pickup the truck. I couldn't wait, as the truck has a daily route at 11:30 everyday, and it was around 10:30. I called him a hypocrite (in a firm conversational tone), citing his past work, and mentioned how I payed a previous invoice a day or two later, with no hitch at all. He raised his voice even more, was surprised that I called him a hypocrite, and hung up. I then had to ask my dad to lend me $130, just so Larry can release the keys. I payed the invoice, called him and said I payed it, and am not hanging up until you give the keys to my driver. He confirmed I payed, but told me to "cut the shit" or something along those lines, and hung up. All in all, if he mentions "policy" to you, he's BSing. You should never raise your voice to a customer when they are being respectful, you should never add charges or random "policies" to a customer because you are upset you didn't get to charge them for parts, and you should be reasonable to an honest respectful customer when that customer has been nothing but respectful to you. Don't trust Larry, I hope he learns from this situation. He lost out on %100 of my trucks maintenance needs plus any other mechanic need I had. Even my driver knew Larry was being ridiculous. My apologies for the soap opera review, I like to include all context for a clear picture for anyone reading this. Have a great day

This is based on my experience with talking to Larry. I'm very impressed with this company. Larry…read morespent the time answering my questions and helping me with a used car I was thinking of purchasing.