Extremely unprofessional and terrible customer service. I brought in my Vehicle to get safety…read morecertification and was initially quoted $500 to install a daytime running light that costs $100. It took two days to get the part just for it to be the wrong one. When I called the local dealership to get the part, I informed Mike but he told me it was the wrong one, refused to give me the part number and said they "go by the picture now". Was also told my battery (which was perfectly fine before I brought it in) needed to be replaced. I ended up having to purchase and install the light and battery myself just to get my certification on time which almost made me lose the sale of my vehicle. Never going back.

Mike went above and beyond for me today as I had a flat tire unexpectedly and despite having a busy…read moreday, he managed to fit me in. I'm very happy with the quality of service that I have received at Mike's Auto Service. If you are looking for a reliable mechanic in the Waterloo area, I would recommend Mike and continue to do so for my colleagues. I wish Mike the best of luck, having taken over the shop in February of 2018. Congrats too on your first review Garnet on Yelp!

Super kind staff! Just purchased some new winter tires for my car and they were super helpful in…read morehelping me choose which tires would work best with very reasonable prices. They picked out my tires and were able to change them same day. I came in last minute so I wasn't expecting much but they were able to complete the service right away. I highly recommend this place. Very happy with the service provided here!

Had an issue with my car but since FIXED at another location but after a phone call to get a rough…read moreestimate of costs and upon my arrival FIRST THING IN THE MORNING, I was asked for my keys for my car as they set the appointment with the mechanic . I looked out the window after 10 minutes of waiting and I noticed the apprentice/mechanic was having issues opening my car. I ran outside asking if he needed help. He showed me my keys and told me he broke my house key while opening my car using my house key in the driver's side car door lock . The Apprentice at the desk got irate with me after I told him what happened to my property . It took me 5 minutes to calm down but he left my keys on the desk after telling me he's going to see what he can do about my keys. I didn't want to take any more chances and I took my keys back and left to go to another auto shop where I know I can trust. Total Quartz -Can Auto Care was my first and only visit. Never going back there again . Afraid of retaliation now to be honest . 0

Dropped in with a tire losing air in my mother's car, Nathan Liska was quick and very helpful…read more After a short period it was a leaky valve stem and an inexpensive fix. Thanks for the great service.

I've used KAL Tire for a couple of years now. My first visit was just to buy snow tires. Since…read morethen, service has always been excellent and thorough. They will be the first to tell you when you don't need to repair something, but when they do fix something on my car I know I can trust them. I went there for tires, I stayed for the service.

Driving into Guelph, all my tires needed to be re-torqued and we were also on a tight timeline to…read moreget to our next destination. Nick was incredibly accommodating and made sure our vehicle was safe to drive for my daughter and me. We truly appreciated the quick help, kindness, and excellent service! Five + stars! Thank you!

my sister and I were one an hour into a trip north for a family wedding when an awful metal on…read moremetal sound started coming from the tire. We were towed to Vinnies and they fixed the problem and got us back on the road in no time! We are so grateful for the friendly customer service and the laughs we shared while waiting for the car to get fixed! thanks so much to the staff at Vinnies Mr Fixit North!

Was not happy with their service. By law a repair shop is…read moresuppose to give you a estimate or ask your max budget for a repair. When I booked an appointment to get my air conditioning fixed I asked for a estimate and they said they would let me know. Dropped it off and asked again, they said same thing. That afternoon when the car was suppose to be fixed I called at 4:30 to ask and they weren't finished and asked for the estimate and wouldn't tell me until Monday. Monday afternoon we get a call and were told it's fixed. Under the consumer protection law (http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_02c30_e.htm#BK67) A shop may not fix your car until the owner of the car agrees to the estimate. They never told me! I came in and explained I was upset and the service was horrible I even said I wasn't looking for free ( also have a audio recording of the whole conversation) and told him I have no problem paying for half as this is his mistake and I asked numerous times. He then told me he would take the van if I wanted to and unhook it all but I have to pay for him to unhook it. After much polite arguing , we didn't get harsh he finally after 30 minutes said he would charge a little over half. Which we were fine about. I'm posting this as this shop needs to understand the consumer protection law, I could of taken him to court and not paid anything. But I didn't. Customers need to know their rights and not get bullied by shop owners. Own up to your mistake and meet the client half way . It doesn't need to be a struggle. What if I couldn't afford it at all? You did all that labour without my permission. Please please read the consumer protection law! http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_02c30_e.htm#BK67

This is my regular repair shop and I enjoy their service. Yes they have had issues come up from…read moretime to time with delays on repairs but typically those have not been there fault, they've been things like parts not arriving when they were expected, etc. I've never had them complete repairs when I've asked for an estimate first and they've always been accurate when given. The folks there are always polite and easy to deal with. My only real gripe is the fact that they aren't open on Saturdays and due to my scheduling it's sometimes difficult to get my vehicle in when I need to but they do have a key drop box where you can leave your car and put your key in an envelope with instructions and they have always been decent when I've done that. I have no major issues with these people and they do honor their repair warranties.

I have trusted my vehicles at Essential Auto Service for almost 10 years and have always been happy…read morewith the quality of service. The staff are very personable and always willing to answer a question. I highly recommend this business to those looking for a place to trust their vehicle(s) with.

I've been taking my car to Essential since I've owned a car. They have always been the most helpful…read moreand friendly people I've dealt with. Fantastic service, fantastic place, wholeheartedly recommend!

Five Stars Great…read morepeople and excellent service. I highly recommend them. They really know how to properly diagnose, tune, and repair vehicles. Professional, knowledgeable, and honest from start to finish. Thank you very much!

We have been dealing with Acton Auto Tech for over 10 years, and have been satisfied with the…read moreservice and communication. Service requested has been accomplished and they have kept our cars running for many years. Value is good, but that is always subjective. I feel like I am not being upsold things that arent needed beyond requested or things noticed and communicated ahead of work.

The owner Chris...is a very decent Mechanic and Business owner in my opinion...as I was in a pinch…read morewith my older car not running good at all and had pulled it out of Canadian Tire garage ( wasted time and money!) and the other shop Adriatic Auto repair ( Peter)...dragged his feet for a week and Still didn't fix it! ...I made few calls around town to see if somebody cold help me and everybody said about two weeks before could get in. Called ...C&S Auto on Victoria St in Kitchener and got owner Chris, who said come by for one o'clock, which I did...and was Back on the road and hour later, car running Great!! Also, went back the Next day and they put my 4 snow tires on ($40) Now ...Thats what " I CAll Service! All his Staff were very efficient workers as well! THANKS guys, Al in Kitchener

Worked great with us, communication was on point and felt like we were treated very fairly! Will…read morerecommend! Thanks Chris! Sabrina