Jim Walton was a pleasure to interact with. Very professional in his approach and never made…read moreunrealistic promises. The issue I had was a noise coming from the brakes when I first depressed the pedal. A full service on the brakes solved the issue and he also provided a summary of what was done and discussed including a video in the digital report online of an anomaly that was observed I'm very pleased with their thoroughness and the cost was around what was expected for a professional service

I'd taken my car here for years and loved it, then had a few bad experiences during the pandemic --…read moreleft my car for scheduled service that was not followed up on in a timely manner, follow-up work not done, no information given on repair timelines, etc. So since then I have taken my care to the dealership. I thought it might be the pandemic and it might be time to give them another chance. Boy do I regret it. I made an appointment weeks in advance for an early morning and put both online and with the lady on the phone that the a/c was not working -- the air blows but it doesn't get cold. Brought my car in on time. The person at the desk told me they couldn't say when it would be looked at as they "only have two a/c techs." Went for a local appointment and walked by Eccles 2 hours later -- my car was still in the same spot I left it. Went home, called four hours after I'd left my car there for an update as I hadn't heard anything. They hadn't looked at it yet and didn't know "where it is in the lineup." ??? Isn't the point of having a 9:30 appointment that it is in the 9:30 slot? Isn't that what anyone would expect for an appointment anywhere? Would anyone who works at Eccles be ok with this themselves -- dinner reservations, dentists, doctors, haircuts, anything? You show up at 9:30, hang around until 1:30, ask them when you'll be seen and they tell you they don't know where you are in the lineup? No. I told them in that case I would come pick up my car and take it to the dealership. Did so. Got there and got my keys and the lady said, "I'm sorry, I was hoping I could get it looked at today, but we only have two a/c techs." WHY ON EARTH ARE YOU OFFERING A SERVICE THAT YOU CAN'T DO? If you can't do it, don't make us go through the effort of time off work to bring it in only for you to hold the car hostage because you aren't actually able to fill the service that day. How long would it have been sitting in that lot, waiting just for someone to look at it and figure out what's wrong? Never again. Never ever ever taking a car of mine to Eccles ever again.

The MechaniX Auto Shop @ 221 Barton Street East Hamilton Ontario is very Reputable Auto Repair…read moreShop. Very Knowledgeable auto Repair Mechanics. Vehicle Safety Inspection Centre in Hamilton Ontario Approved by Ministry of Transportation. Very Reasonable Prices for Brake Pads and Brake Rotors plus Muffler Exhaust System Repairs. Highly Recommended The MechaniX Auto Shop

The MechaniX Auto Shop is the best Auto Repair Shop in Hamilton Ontario…read more I my brake pads and brake rotors plus struts from there plus fixed my car muffler. and after done my vehicle safety inspection from ther. very reasonable prices and experience mechanics plus amazing customer service. highly recommended

James and the whole team were outstanding!!!! We landed at…read moretheir doorstep without an appointment when our car broke down unexpectedly in Hamilton at the beginning of a long road trip. They were patient and professional from the get go - helping me understand what was wrong with the car and taking us to rent a car (at a great deal!) while we determined what was to happen with the car. It's been a long time since I experienced such great customer service, especially in the automotive world. As an owner in a panic, and as a woman who doesn't know anything about cars, James and his team treated me with respect and kindness throughout the entire process. THANK YOU!

I almost wish I lived a little closer so that I could have these guys as my regular mechanic! Last…read moremonth, we bought a car from here at a very good price, which Rob then so kindly equipped with a great new set of winters. The car and tires got us all the way to BC from Ontario without a single issue despite snow, black ice and wind being thrown at us. The staff really went above and beyond with their patience when we were dealing with an insurance issue as well. I am so thankful. :)

My first and last time visiting Shields Automotive…read more On July 28 2026, I took my 2012 Elantra in for fluid changes, general maintenance, and an inspection. It's 15-years old and only has 56000km. The following was my experience: Their mechanic stated on the phone, and in person, that my entire engine had been replaced. - I'm the original owner, the engines never been replaced. He based this on seeing 3-red dots left behind by previous mechanics who worked on my car. He said my brakes needed to be replaced, which were only 4-years old and had 7500km on them. - The brakes seemed fine. My last set lasted 7-years and 25000km. Against my better judgment I had them replaced. - The emergency brake light came on during my drive home. When I got home, I discovered grease left all over the side of the vehicle. They didn't do what I would call a road test after installing the new brakes. - They drove the car back and fourth in the parking lot for about 20 feet. I have the dash-cam footage to prove it. They told me the head-gasket was leaking and quoted me $1,498 to remove the engine, disassemble it, and have it re-machined. - They based this on seeing dried coolant on the engine block. Their mechanic said that head-gasket issues are common with Hyundai/Kia engines. - After a second opinion, another mechanic told me they rarely see head-gasket issues on Hyundai/Kia engines. Everything mentioned above was from one visit! They fixed the emergency brake light and cleaned the car the following day. I got a second opinion from another garage regarding the head-gasket. They did a pressure test of the cooling system and identified the source of the coolant leak as a nearby hose. It was a simple fix, they found the head-gasket to be perfectly fine. After I raised my concerns to Shields about everything they put me through, it took exactly one week for them to respond. They said: "Our technician's recommendations were based on the visual inspection and the diagnostic tools and equipment used at the time." I have no record showing that any equipment or tools were used to diagnose the leak. They offered a free oil change, wheel alignment and safety inspection. I declined, as I didn't need an alignment, and given my experience, I wasn't comfortable having the same garage perform a safety inspection. Instead I asked if they would reimburse me $301.50 for the brake parts, excluding labour, given my concerns about the necessity of the brake replacement. I was told my request would be discussed and that I would receive an answer. I never received a response. I have invoices, photos, emails, and dash-cam footage supporting everything mentioned here. I'm sharing my experience so others can make an informed decision about where to have their vehicles serviced. This was over six weeks, and really put me through the wringer. If there was one issue, okay, it happens. But seven!? In one visit! In my experience, save yourself a lot of pain and don't ever set foot in there.

I had a flat tire, I popped in 15 mins before closing. got my repaired tire back with 5 mins to…read morespare. great guys! would defo recommend. very reasonable too.

These guys are incredible. We have been bringing our vehicles to Water Street Auto since the '90s…read more We moved from Cambridge in 2014 to a city an hour away but we still bring our vehicles to them --- several times we've even had to have a tow. Trust is everything! Our vehicles are older and these guys keep 'em running & safe on the road. Won't ever go anywhere else. They're the BEST, bar none!

Seriously, one of the best auto repair facilities I have ever been to! And, I've been to lots!…read more They are honest, friendly, happy to help and have the best manners! Always happy to check out my issues and never a cost! They truly are honest which unfortunately is not the case with most dealerships! Love this place and the employees are the finest! Thanks so much for your help always!

I've used this garage a few times in the past with satisfactory service but the two times that I…read moresent them a service request via their website (several months apart to note), I've received zero response. I guess they are too busy to want my business. Maybe they've had a change of ownership/management and they don't prioritize customer service.

Paul and the team at Brock Road Garage were amazing. Very courteous, clean and responsive. I am…read morevery picky about mechanics but was extremely happy with the quality of service here. 5 out 5!

Family owned business, a cornerstone in Dundas. Always fair prices and they stand behind their…read morework. Owner Brian, always there and great staff.

The first time I went to these guys (and I was recomended to go by several people in town) they…read morereplaced a valve stem that was causing a slow leak. When I asked how much they said no charge. I said that I had never been there before and their answer was "You will come back". About 6 sets of tires later, I still go back and recommend these guys to everyone. They have saved me lots of money by providing good advice and pricing. Give them a try next time you are looking for tires or auto service. Plus they will store your off season tires for you there!

They have answers to my questions. Doesn't matter the (car) subject…read more Don't let them upsell you with something you may not need.

These scammers upsold my wife for over $50 to "flush" the oil and clean the sludge out of the oil…read morepan. They also said the since she was over kilometers on THEIR suggested oil Change miles, that she had to pay another up-charge. I asked them if they dropped the pan and they said "not necessary". I said "so if I drop the pan it will Be clean?" The guy said "cleaner than it was." Laughable. The old owners were honest. The new people are scammers. I'll Never go there again. They should be ashamed. Oil change and filter are all you should need. Never get wipers, air filters, or anything else from any quick-lube, especially not from the inexperienced and opportunistic "salesmen" at Mr Lube.