Awful company to work with! They didn't give us a cent of our deposit back. We got it…read moreprofessionally cleaned and yet they still charged us for cleaning, as well as $70 per paint touch up!! Legit nails in the walls and scraped before we even moved into the brand new build. No human connection or ability to get any sort of clear information. Do not live somewhere under their ownership!

Horrible company. The best advice I can give is when you move out , just let them clean your unit…read moredon't bother taking the time to try . They are going to take your deposit anyway.

0 stars. Applied to a place through preferred property management that allowed pets, we talked…read moreabout having 2 dogs on the phone. Kept up on letting them know we submitted a application we're interested, they called for income verification, about 5-10 minutes later received a text from them saying rent is being increased and they changed the policy to no pets allowed. Then, right after sent a text saying "Your application was denied due to pets, let us know if you'd like to apply for another unit." Didn't even ask if they are emotional support animals or service dogs. Just wasted my time, credit score and money i could've used towards another place. *edit*. Told them i had a letter for emotional support animals, and out of nowhere tried saying i was denied because of income also. I have the all the messages/emails. Disputing the application fees from my bank as, they are a SCAMMING, UNRELIABLE, UNTRUSTING and just not a good property management company. I've applied to a few places that go through property management and NEVER EVER seen such a dirty company. LISTEN TO THE REVIEWS YOU SEE. YELP AND GOOGLE DONT LIE. LIVE IN A MOTEL INSTEAD OF DEALING WITH THIS COMPANY. Hope this helps someone, like everyone on yelp/google tried for me.

This review is written in response to my experience working with Steve Hale (President of Preferred…read moreProperty Management). For the record, I waited over 8 months to write this review to allow Steve the opportunity to deliver on his promises but not only did he not deliver, he refuses to even respond to mine or my realtor's communications. To add some context, Steve was the selling realtor for the home we purchased in June 2022, and our realtor (who was great) unfortunately had to work with Steve to close the deal. We purchased a home that was priced just under a million dollars, and I would expect a certain level of customer service and follow up when closing such a large deal. Steve responded to our realtor up until the closing date, and after that date he completely fell off leaving a lot of unfulfilled promises (that are in our contract). It took Steve two & a half months (77 days to be exact) just to come remove the lockbox from our property after the purchase of our home. When he came over I personally asked him about all the unfulfilled promises he and the seller had made. At which point he smiled, gave me his card and assured me that he was on it and would be in touch ... this was literally the last time I heard from him despite my efforts to contact him. His seller is in a breach of contract due to so many unfulfilled promises that were in writing. Steve failed to follow up with us on our home warranty (in the contract). He failed to follow up with our home security credit (in the contract). He also failed to follow up with the promise to repair the granite in the kitchen which is chipped in multiple areas. Again, this is close to a million dollar home! The lack of customer care on Steve's part is unacceptable. I've never worked with a realtor who lacked professionalism as much as Steve does. I highly discourage anyone from dealing with him or his company. I honestly don't even know how he has a license, he clearly doesn't care about people or their families. It's no surprise his company only has two stars. If I could give him zero stars I would.

Follow through is zero. Accounting for how HOA money is spent is zero. HOA meetings and minutes for…read morethose meetings is zero. Lip service 100%.

Do not, under any circumstances, hire Impact Association Management at 9506 4th ST NE #101 Lake…read moreStevens, WA 98258. They have cost our building a lot of money, and pay themselves outrageously for small jobs that should be covered by the contract we had with them (for instance, I believe it was $50 to mail a letter). I don't trust them, I think they are unprofessional and do a terrible job overall. Some examples: they rarely respond to emails or maintenance requests, and even if they do respond, the problems remain (for instance a hole in our laundry room ceiling remains after 8 months and multiple requests). They were almost always unavailable at HOA meetings, and did not have the answers to longstanding questions even when they WERE present. They were completely useless when we needed a new roof. Equally useless during a small claims court trial. Terrible at sending out info to the community and when they did it was incorrect. When they "fired" us, they closed all the open maintenance tickets but the work was never actually done (see hole in laundry room ceiling, above). It turned out they had not paid many of our bills resulting in crazy amounts of fines, and they did not do our taxes so we had to file an extension at the last minute. All in all, I repeat, do not hire this company. It will cost you money and be a horrible experience along the way.

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

We continue to be pleased with Maple Leaf Property Management and our manager Katie Mandell has…read morebeen great! She alerts us when issues rise and was really helpful in our recent water heater replacement project. She is professional, prompt, and so nice to work with. Maple Leaf on a whole has been great in terms of overall management and bookkeeping as well.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

The whole team is amazing in every way, the team is hardworking, honest, and trustworthy. While I…read morewas struggling with being a landlord, they were patient and suggested things that helped me, Gail is highly professional and kind. Highly recommend them!

Maintenance team is a joke- they are not skilled nor are they responsible, reliable or trustworthy…read more Had a tree fall on our property into the driveway and they saw the claim we made through the portal and ignored it- wasn't fully removed for months (only reason it was completed was because we moved out and clearly can't rent that mess out to someone) - roots and a big hole in the front yard! Management team- never worked with such complete incompetence. Emailing, calling and texting me saying URGENT for nothing emergent at all. Say they will do something and don't. We received the property completely dirty and now that we moved out (and deep cleaned way beyond required) it was 'cleaned before we moved in' and they took $250 out of our deposit for a house we received absolutely filthy. They lie and are the worst property management I've ever dealt with. I wouldn't recommend them to anyone ever. They don't respect the houses , tenants or landlords. This company is a complete joke.

Would echo what Michael said below. Avoid this company. Rude, inconsiderate, no courtesy or…read morefairness applied to their procedures. Will charge you for things that were already broken when you moved in and not be considerate or listen to you if you have legitimate complaints. They couldn't care less about the quality of the place until I was about to move out. Their current policy allows for any tenant to do as much damage as they please and leave you holding the bag if they leave before the lease ends. Also, they obviously do not take covid seriously. The property manager Alana came into my space and immediately took off her mask to drink coffee. Truly astounding in the moment but what was I supposed to do? Apparently they do not mind putting my life at risk.

I have been renting a house managed by Rental Properties NW for 2 years and have nothing but great…read morethings to say. I was forced out of the last house I rented before my lease was up due to the owner selling. I had to find a rental fast and move fast. Needless to say it was stressful! Nancy with RP NW met with me and immediately made me feel at ease. The application process was smooth and quick. Since I've lived in my current house I've had every maintenance request submitted, from minor to major, address in a timely and caring manner. I'm very happy with the experience I've had RP NW.

Woof, these guys are bad. First, objective experience and facts: Pros: they did find me a tenant,…read moreand payments were timely. Cons: Communication is awful. Promised phone calls never come, emails are often not responded to. We had an issue where they had told us they took care of removing things from the property, only to find out after the tenants moved out that the stuff has been sitting there the whole time, and we can't get them to respond at all now that we no longer have tenants. Now, for subjective experiences: I simply didn't like them. Joyce is dismissive and has a "I've been doing this longer than you and know more than you" attitude when some things she told me are directly contradictory to WA landlord-tenant law. CJ, who is apparently Joyce's right hand, will pass the ball and the buck at every opportunity. I had a big snafu when I tried to sell the house. The tenants told me they were promised I wouldn't sell while they were in the house, while I was *very* clear that I intended to sell. Heck, I negotiated a better percentage in the contract upon sale, I was so serious. Do not use these guys. Run far, far away.

Bell properties is a joke! Joyce Bell makes tons of promises and never delivers. She is not…read moreinterested in taking care of her customers or their property. She is interested in getting your payment and that is all. She does not do walk throughs on the properties she manages to make sure your property is being taken care of. Do not do business with her unless you can afford to loose alot of money!

It was the first time for me to rent my house. I had an agent who tried to help me for 2 months but…read moreshe couldn't find tenants.I just googled to find a rent mangement company with lots of doubt. I was lucky to have a chance to have an interview with Servyn PM. Melina and Tye are not only professional but also personal. It is not easy to find these two extremely important qualites at the same time. Tye counceled me and analyzed the problems. He came to me with the solution. He and Melina helped me to find the tenants (whom I feel so comfortable with) within 36 hours after Tye posted my house. I said to him, It is MIRACLE! I can say this for sure, "They know what they are doing with the best communication SKILL." Who can be better?

They responded with several near term dates with a request for a meeting during a week that I was…read moreout of town. I asked them to provide additional dates for after I returned but they never responded.