Like other reviewers have said, this gym is clean and typically not crowded. The owner is a caring…read moreguy who really tries to engage with members and make them feel welcome. I signed up for a one year membership, knowing that I would possibly be moving in the next few months. Alex, the owner, reassured me that as long as I showed proof that I was moving, I could cancel without any penalties. I eventually did move away, and when I tried to cancel was directed by a manager to contact ABC financial who handles the contracts for all anytime fitness'. This was a pretty bad experience, as they require you to give 45 day notice and charge a $50 cancellation fee. Initially, I was upset because I thought the cancellation was going to be hassle free and immediate. Alex found out about what happened, and immediately worked to rectify this issue and got me a full refund of the cancellation fee and 2 months membership. Alex is a fair and honest person, and I would recommend this gym to any who are looking.

Worst customer service ever!!!!! I called last a couple times last year to cancel, then started…read morecalling again, for the past 5 months to cancel, with no success and then since January my payment went from $20 to $27 without even letting me know. I don't even have the fob anymore to even get in there to talk to anyone. They need to do better. Let's see if they call me back or cancel it for next month!

I enjoyed this facility. It was my first time. Coming from a commercial gym of the purple and…read moregold, this is like a luxury spa. I believe in the near future my group is planning to make a switch with a fam account. So walking in you have a nice concierges who check in your member and or guest. Everyone was really nice and accommodating. My brother has a membership and brought me to the second floor. They had all the equipment you'd probably need we did leg day. Lotta cables, smiths, assisted. Saw the basketball court (didn't see the pool) went to third floor checked out the spin cycle room and yoga studio. Went to the turf area for push sled and squat racks. Def has everything for the most part. Would come back again. Very spacious. Some of the machines seem to have quite a bit of years on them but as long as they work, it's all good. The locker rooms were huge, hot tub sauna and steam shower at this location, no cold baths that i saw. I think with the different tier solo and fam plans plus access to pool, hoops and unlimited classes, it makes sense it's cost, just wish it was lower like in some other markets (states) haha. Will be back! Thanks for the workout!

In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

I have been a member for over 20 years. The water aerobic classes are amazing . Each instructor…read morehas their own style but all of them are great .I usually go to 4 classes each week . Love Vanderbilt Club !! Loretta Carrigan

Great gym equipment with very friendly and helpful staff. It's a gym but the owner is so amazing…read moreshe makes you feel like family when you walk in.

Pros: -Great price…read more-Plenty of cardio machines, even when it's busy -Probably 70% of the members only do cardio, so the weight area is usually very accessible with little to no wait for anything -Very clean -The "no intimidation" vibe they're going for is totally legit. I think a lot of people would feel very comfortable going here, no matter their gym experience and fitness level Cons: -The 12-minute abs area and the 30-minute circuit area seem like a waste of space. I wish that space was utilized better for a bigger stretching area and/or an area where one could do exercises with bands, jump rope, heavy medicine balls, balance balls, and maybe even a punching bag. -I wish that there were jump ropes, foam rollers, medicine balls, balance balls, etc available for members to use.

Planet Fitness in Norwood is, frankly, a mess. The place feels run down and poorly maintained, with…read moretrash on the floors and an overall lack of cleanliness that's hard to ignore. The locker rooms and bathrooms are especially bad--dirty, neglected, and clearly not a priority for management. The equipment itself might be decent, but that doesn't make up for the environment. A gym should feel clean, safe, and well cared for, and this one misses the mark completely. Staff presence is minimal and doesn't seem engaged, which only adds to the impression that no one is really managing the place. At the end of the day, it feels like a classic case of "you get what you pay for." If cleanliness and basic upkeep matter to you, this location is going to be a disappointment.

Kingsbury Club is far more than just a gym--it's a full-scale athletic and lifestyle destination…read more The facility itself is massive, offering everything from expansive workout areas with modern, top-tier equipment to multiple studios that accommodate a wide range of classes and training styles. It never feels cramped, even at peak times, which is a major advantage. The amenities truly set it apart. The indoor tennis courts are impressive, the basketball courts are full-sized and well maintained, and the swimming facilities--both indoor and outdoor--are extensive and inviting. Add in outdoor pickleball courts, well-kept locker rooms, and relaxing sauna areas, and you start to see how comprehensive the experience is. A standout is Joel at the front desk, who brings a welcoming, professional presence that sets the tone from the moment you walk in. That level of service makes a difference and elevates the overall experience. Overall, Kingsbury Club delivers a well-rounded, high-quality environment that goes well beyond a typical gym--offering something for just about everyone, whether you're there to train, compete, or simply enjoy the space.

I signed my teenaged child up for a$ 400 American Red Cross lifeguarding course offered…read morethrough/being held at The Kingsbury Club. I spoke with Chris over the phone in order to register my child, and he told me that the confirmation emails and the email to start the online training portion would be sent directly to my son. I took notes from the phone call: he gave me a date by which I had to cancel, and told me about the pre-participation swim test that had to be passed before participating in the lifeguarding course. Now, the swim test was not just " can you swim a lap in the pool?" No, it was swim 150 yards without touching the sides of the pool with your hands, tread water for 2 minutes without your arms, dive down 7 feet and pick up a brick, return it to the surface, then swim with it 50 yards. So this was not your average swim test, and this info was not communicated in advance. Unfortunately, my son did not pass the test and was unable to participate in the lifeguard course. While he was working trying his best to complete the tasks, he felt like the ADULT IN CHARGE WAS MAKING FUN OF HIM. I don't know if this was Chris or not, but there is no reason that a 15-year-old should be made to feel bad for trying something and not making it. The following day after the swim test, I called the facility and asked for a full refund for the course since my son would not be participating in it, and it was explained to me then that the refund is 50%, because "they can't resell his spot." Now that was unsatisfactory to me because that was not explained in advance, and they claim that that information was sent in an email to my child. This is unacceptable because a 15-year-old cannot be expected to make decisions and judgements regarding a financial commitment that is communicated in an email. I spoke to Chris who was fairly respectful and communicated the policy. He was not able to solve the problem, and I asked to speak with his supervisor. He connected me to Brad. I told Brad the situation, and he proceeded to scoff at me, make fun of my son, question his intelligence, and question my intelligence. It was an extremely negative interaction with no sense of customer service. This whole experience has left a very bad feeling with me. I feel like they stole $200 from me, that they only send the email to the teenager so that they can do this very manipulative practice. Terrible facility.

By far the friendliest most neighborhood OTF. I've been to a lot of orange Theories and this one is…read moretops for personality. Yes. The class are intense. But the community here is off the charts. If you want a bit more out of your classes and thrive on connecting with people. This is your studio. I'll attend here whenever I am in the area

I have done a trial class here before and am in thoughts of starting a membership here. The trial…read moreclass I did with a friend and it was a solid 30-40 min workout! I loved the direction the staff gives so you can get in a good workout and do it the right way so you dont get hurt!

How do you feel about listening to music so loud you can't hear yourself think? How do you feel…read moreabout bands tied together multiple times instead of being replaced? How do you feel about a gym being bleached only at the busiest times because the owner won't do it himself and can't get anyone to work for him? This and more only for $60 a month. This place used to be great, but minimal to no upkeep and a more and more absent manager/owner it's fallen far. It's only a matter of time before someone hurts themselves due to poor upkeep and this place disappears

Great equipment and location. This gym has great trainers and the members are generally friendly…read moreand supportive. That's the good. The rest is - -music (on/off, selection and volume) has always been questionable -locker rooms (at least men's) are very bare bones -the weekend opening person (at least previously) would typically show up to open anywhere between scheduled opening and 20+ minutes late -Management sold a previous price increase on going to 24 hour operations and new equipment coming in. 24 hour operations was short lived (not necessarily their fault even if poorly executed) and the new equipment didn't show up for nearly a year and even then was marked "for use with mgmt approval". -while understanding the need for "survival" through Covid, the membership (while closed) and mask (when opened again) policies were questionable. -Cardio equipment is extremely limited. Metfit has increased their membership price past their value at this point for what they offer (excepting only if you really want to work with one of their specific, admittedly great trainers).

Absolutely love this place. Equipment stock is incredible, always clean and organized, great amount…read moreof space for whatever, super friendly staff and a really solid customer base. I go every time I'm in town and will never stop

Most hardcore well equipped gym in Massachusetts, doesn't have any cookie cutter equipment, only…read morepieces that work. Love this place

Great facility, the staff is always very welcoming and always prepared to help, great community in…read morea great area. Would recommend to anyone to become a member!

Great staff, Ike was a great help in making the experience a 10/10. Would absolutely come again and…read morerecommend people to go!

Closed last October and I'm still waiting to get my belongings out of my locker. Managers/owners…read morehave been non-existent.

A couple of months into my workout - one day, during my workout, the general manager approached me…read moreand offered to cancel my gym membership because I dropped my weights during my deadlifting. Before I signed up, I specifically asked three questions: 1) Whether I can do deadlifts; 2) Whether I can drop weights; and 3) Whether I can use chalk. The staff (a young boy) at the front desk answered affirmatively to all three questions, so I joined the gym. Many Planet Fitness type of commercial gyms have noise rules - that was why I asked. Given the explicit initial verbal consent when I signed up, I was furious and felt not welcomed. I argued with the manager and then left immediately without finishing my workout. I came back a second time to get my refund (and btw they refused to refund my annual fee). Now the young boy who signed me up claimed I only asked whether I could do deadlifts. And he claimed that he had warned me multiple times. These were flat out lies. About two week ago (and a couple of months into my training), he asked me to put mats underneath and I complied. That was the only time that we had a discussion about the noise. I pressed for details about those supposed "warnings" and the boy refused to clarify. I've trained at the gym for four months at different hours. Most of the time I saw only teens at the front desk. The general manager claimed he never saw me before that day's incident - thus I realized that the gym never had proper professional management. If the gym decides to hire underaged staff to help, that's perfectly okay. The problem is - if the teens - who lack the professionalism of adult trained staff - decide to handle matters in a teen's way - customers will have limited resort. The manager pointed out that the gym has rules forbidding weight dropping (and I am not disputing their general rules), but the gym also has rules that people must wear their masks at all times, as well as you must put weights back on the rack. But the rules are never enforced. People wander around, or grunt heavily, a lot of them without masks especially the teens. I have been training for a couple of months and I was under the impression that it was a gym managed in - let's say - a quite libertine way. I told him that this club is among the most dysfunctional in terms of weights arrangements (and I have toured more than a dozen gyms in different areas) - every single time I went there there were always some weights on the bars/machines (sometimes only on one side) and I had to put those weights back by myself. Different categories of weights are often stacked together. Also, having three 45lbs plates only on one end of the barbell hanging on a rack without people attending is actually dangerous. When I pointed out these apparent irregularities, the general manager - rather than acknowledging that things could improve - exploded at me. He shouted that it was not feasible to have staff sleeping on the floor all day to observe gym etiquette and enforcing the rules - and he would not stand me "insulting" his gym. So this is an interesting development. But after reading other comments on Yelp now I perfectly understand that I am not the only customer who got shouted at by the general manager. To sum up - the gym is not professionally managed compared to industry peers. The training environment is passable but not among the top tier. There are a lot of teens who train here and teens have different manners. For the mask conscious people - I've been to gyms that stringently enforce mask rules but this is not one of them. People frequently don't disinfect the equipment despite the explicit rules mandating disinfection. The locker rooms are not dirty but they are a bit beaten down (I have only seen the male lockers). Its pricing point ($45) should warrant a better environment but it is not the case. And the last word I heard from them is - you are no longer a customer, bye-bye. Well indeed. That's just the perfect way to treat your customers, even former ones. Congratulations.