This company provided amazing responsiveness. the customer service was top notch. went above and…read morebeyond at a very reasonable price to solve my septic issues. pumped the septic tank, jetted the main line as well as drain field. highly recommend.

From the owner: Since 1969 Family owned and operated, serving Ashtabula, Lake, and Geauga county with septic system…read morepumping, commercial pumping, drain line jetting, Vac Coin Pumping/Jetting of manholes, lift stations, etc. as well as 10-40 yard roloof dumpsters

I would give zero stars if possible. Terrible customer service, I will never use this company…read moreagain. My appointment was canceled for a higher priority job without speaking to me. I received a message asking if they 'could' reschedule the appointment after I already made arrangements to be off work for the appointment. When I attempted to call Roto-Rooter back there was no answer despite being during their stated business hours. When I called back the next morning trying to confirm the appointment I was told that my appointment would not take place due to another job that they had. When I called the person (Joyce) out for cancelling my appointment without speaking to me she tried to deflect blame by stating that her message mentioned that they couldn't service me on the scheduled date (not true, she asked if they could reschedule) and that trying to contact me twice (I was at work both times she called) sufficed as notice. When I pointed out the absurdity of this statement she simply refused to take any accountability for any wrong doing and tried to deflect the issue back on me before simply hanging up to avoid accepting any responsibility for her actions. If you plan to use this company you should be aware that they will punt you if they have a better job come up. They have no regard for their customers and will not accept accountability for their terrible customer services practices.

We had a leaky laundry spout and I could not figure out how to fix it. I called and scheduled an…read moreappointment the next day. They showed up, used shoe covers, and fixed the problem ASAP. The process was quick and easy, the leak was fixed, and everything is now back to working order. The price was lower than expected, and I was very pleased.

Had a new compressor installed. Paid 550 for a compressor, turns out Its 400.00 or less from any…read moresupplier.They marked it up by 150.00 hp80 linear with alarm. Service charge 130 compressor 550 pressure switch 30 and labor 35. With tax 785.60. Not bad for 30mins of work. These guys make a killing off unsuspecting victims. Want to make it rich?? Over charge on parts and pitch total replacements. Have service fee not deducted from total cost of job if having them do the work. Customer beware

From the owner: Specializing in: - Septic Tanks & Systems…read more- Sewer Contractors - Building Contractors

Started out having him jet a line, ended up needing serious excavation and repair of a lot of old,…read moreimproperly laid and then improperly repaired sewer line, encountering abandoned gas lines and masonry tile along the way. What was going to be a one day fix ended up taking two days of work as we discovered the old problems,and fixed them, but he was hard at work the entire time. Saw him work for hours with a spade clearing dirt around the abandoned gas line when the bucket digger would have been too risky. He wasn't cheap. But he was prompt, professional, and solved a problem that had existed on again off again for years that ultimately ended up arising because last time the line was worked on, they went cheap instead. Good local guy, I know his family.

Brent proved to be hard working and accommodating. I will use his services again in the future.read more

Very polite and professional experience with septic inspection/pump. Reasonably priced, and we did…read morenot need to be present. I left the cover overgrown and covered by junk like an a-hole. They cleaned it up and put everything back together than they found it. Thanks for the great service.

When I decided to sell my house, I hired Cole's to inspect my septic system so I could get thigs…read morefixed so it could pass inspection. They said my septic tanks were fine but the water level in the distribution boxes was too high. They said that the crumbling D-boxes were letting ground water enter the leach fields. They recommended I replace all 5 D-boxes and get the lines hydro-jetted. I paid them $5000 for that work but noticed that the water level was still too high. They came back out and recommended I get a TerraLift process for another $1600. While I was waiting for them to do that, the buyer hired an inspector, and he found that the tanks were crumbling, and the leach field was too old (48 years) and unable to absorb enough water. Since the septic system failed inspection, the buyer is making me replace the entire system. I researched the TerraLift process that Cole's recommended and found a lot of bad press on it. It's banned in many townships because it could allow sewer water to enter the water table. Other articles said that it's, at best, a temporary solution. Cole's is the only septic service company I could find that offers this service. Every other company I called said it's a waste of money (and potentially illegal). So, Cole's inspection didn't catch the fact that the tanks were in bad shape, and had me pay $5000 for work that didn't bring the system up to spec. They also recommended a questionable service to fix the problem.

I could not have been more pleasantly surprised to have this company come out and solve our leaking…read moreseptic issues. I talked to Carol in the morning and she had Don and Dave come out to diagnose and solve our septic tank issues in the afternoon. The septic tank needed to be cleaned but more importantly, the septic pump was broke and Don and Dave fixed it so the system works perfectly now. They explained to me how the entire system is configured and that there is an alarm system that needs to be set correctly inside the house to warn us of problems. We moved to the Cleveland area from Chicago about 2 years ago and we had minimal knowledge on all these septic items. Again, Don and Dave did a great job with their work at our house while Carol helped me isolate what might be the problem over the phone when I first talked to her. Hats off to all these folks and I could not be happier with this company. Nice job folks!

From the owner: Call 800-319-2847 for information or to schedule an appointment. From excess water in tanks to…read moresewage backups, homes and businesses can often run into issues with their septic systems. If you're dealing with a serious problem, turn to a proven company. With a rich tradition of exceptional services that dates back to 1966, Tim Frank Septic Cleaning is the name you can trust in septic repairs and maintenance. Residential and commercial clients across Middlefield, OH, will benefit from their expertise. Dedicated to solving situations quickly, this family owned and operated company offers comprehensive septic inspections. Well-trained technicians utilize cutting-edge video cameras to spot clogs in pipes without digging up the earth. Difficult blockages are removed with a high-powered sewer jetting tool that unclogs debris with 4,000 PSI of force. This local septic system team provides septic tank pumping that includes commercial trash traps and aerated waste. Sewer cleaning services are also available for tighter spaces, such as a sink and bathtub drains. Whether you rely on a massive lift station or a sleeker design, these specialists will repair and replace your pumping equipment to ensure proper movement of wastewater and sewage. Over the years, Tim Frank Septic Cleaning has built a strong connection in the community based around their commitment to client support. You can take advantage of their cost-effective routine maintenance programs or annual inspections...