Big Nightmare!!!!!!!Worst experience we have ever had with a custom auto shop. BUYERS BEWARE!…read more
We brought our brand-new truck to JRod Auto Body and Resto for custom work in November. One of the first red flags was being required to pay more than half upfront for parts, paint, and tires before the work was completed.
We initially received some parts, but in December we were asked to pay the remaining balance even though other parts had still not arrived. We were repeatedly told that the wrong parts were being shipped and sent back. The response we consistently heard was, "I don't make the parts."
After approximately six months of delays and ongoing issues, we requested a refund and were told their vendor would not refund them, leaving us with no resolution despite having already paid in advance.
One of the most serious issues involved a tire swap. We brought the truck in with brand-new tires, but after the swap the truck began shaking violently. I immediately took it to the dealership where the truck was purchased, and I was informed the tires installed on the vehicle were dry-rotted and heavily patched. For safety reasons, I had to replace all four tires at my own expense. When I requested reimbursement, it was refused.
We also began noticing paint peeling on the body, wheels, hood, and rear of the truck shortly after bringing it home. Another reputable auto body shop inspected the vehicle and informed us that an excessively thick clear coat had been applied, causing orange peel texture, bubbling, and peeling throughout the vehicle.
In addition, several original parts from our truck are now missing. We had to go to the dealership ourselves to obtain estimates for replacement parts and labor to correct the issues.
Attempting to resolve this situation directly was extremely frustrating and unproductive. We never got a refund or even an apology for all that we have been through. Once they have your money, they will not pick up your phone calls and if you go to the shop they will be very rude and upset and give you the same answer about the famous quote from Milly, " I don't make the parts"! Overall, we are deeply disappointed with the workmanship, communication, and professionalism we experienced.
If you choose to use this shop, be cautious about paying large amounts upfront before work is completed and documented. We regret ever bringing our truck there. See photos below! I'm sharing to help someone else avoid the situation we found ourselves in!
