Hi Lee, I hope you're well. I'm writing to address a situation that has become extremely frustrating. I've attached photos showing the liner your company, Wilson Pools, installed--as you can see, it's coming out in multiple locations throughout the pool. We hired your company over 7 months ago to resolve our pool's leak issues. First, your team said the problem was with the pump. After three separate visits, your company failed to fix it, and we had to hire another company to handle what your team could not. Then, based on your one test, we were told the issue was a leak in the liner. We trusted your professional recommendation and paid for a new liner. Yet after installation, the pool still leaks--if not worse than before. Only then did your company decide it could be "something else." I've asked repeatedly--why weren't all necessary tests done from the start? I've asked you, Allen, and Diego, and received no response. My wife requested documentation of all tests done on our pool, and was told that you "don't share internal documents"--which is completely unacceptable. Instead, she was told to contact Latham about warranty coverage, but our records show the liner installed was from Loop-Loc. This is exactly why you're unwilling to provide documentation--because you have no proof of what's actually been done. I am giving you 30 days to make this right--repair the issues, provide the documentation, and resolve the mess created by your company. As I told you before, if I have to get a lawyer involved, I will. Please don't mistake this for an idle threat. I expect a prompt response. Zac Miller read more

I asked 4 times to get me a pool cover. I asked the person (appeared to be the boss) in the office and the guys that opened my pool for 3 years. Never heard anything from anyone. My neighbor had them put a new pool liner in about 5 years ago now and it started leaking 3 years after the install. They have not fixed it yet. They give dates and the dates come and go. They were supposed to fix it this May; now they say they will TRY to fix it by July 4. Boss said "they are too busy". I needed a pool liner this past fall and I went to Aquaholics. They did a great job read more

If giving zero stars were an option, I'd do it. We used Wilson for a new pool liner in spring 2023. I wish so badly that I'd looked into this company before choosing them, because all the 1-star reviews they've amassed are spot on. The liner was ordered first week of April 2023, then installed in June. Once the pool was refilled and the jets turned back on, the entire thing immediately bubbled up. The culprit? They'd failed to account for one of the jets when they ordered the liner...and then installed it over the jet. So as soon as water shot through that covered jet, it filled the entire liner. Instead of fully taking out the liner and making sure everything was fixed properly, they simply drained the pool again and cut a hole for the jet, but it was still never quite right. The seams are all off, and there are spots where the liner isn't taut to the pool wall. I was told this would all resolve itself once things settled, but then in September 2023, after a heavy rain, the liner puffed up again because water had gotten inside yet again, thanks to their awful installation. Fast forward to this summer 2024. There have still been wrinkles and problem spots in the liner that have not ever resolved, and then I started noticing that the pool was losing water more quickly than usual as well. We reached out to Wilson to have them come out and look at it, because we suspected the issue was yet again because of their installation mistakes. The owner, Lee, has refused to do anything about it, says it's not his problem and that this is "not a priority" to him. He has been rude and dismissive and completely unprofessional. Doesn't call when he says he will, and has never sent out techs when he's said he will. We eventually had another pool company come out to take a look and do leak detection since Wilson refused, and they determined that the cause of the leak is the wrinkles left at the main drain from Wilson's installation. Lee is not only refusing to correct their mistake, but won't even come look at it. RUN, do not walk, away from this company - unless you enjoy flushing money down a faulty pool drain. read more

Before you invest an exuberant amount of money on a pool - take that money and go anywhere but here. Moving into year two of working to hold the water away from my house due to the poor grading done by this company. A rainy night is always a fright - will it take one pump or two, maybe three. The pool compounded with two basement floods, additional work, etc has been very costly. This group has made NO interest in fixing or repairing what they have done. Having a pool is not worth having to work to keep water away from your house anytime that it rains. Take your money, buy a pool, but do not buy it from Lee or this Team at Wilson's. You will regret it. Feel free to message me for the videos, pictures, etc of the damage this group has done - it's extensive. You should know that before you make the investment. Additionally - he does not keep his insurance up to date so keep that in mind when you use this company. Again, no slander - all fact. read more

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It's a shame after 3 years of owning this pool I have suspected that I had a link. After time and time asking for it to be checked and given the ok. I take it upon my self to check it then have it checked by a professional leak company. To find I do in fact have a leak and a big open. As suspected, after taking the report to the pool company. They say well... It held pressure when we checked it. There is no warranty on under ground plumbing. So the lesson of the day is... there is no warranty on good contractor ethics or craftsmanship and make sure you have some warranty or at least check the backfilling process. READ THE FINE PRINT!!! My suspicion is that a rock fractured a pipe and it's gotten worse. But it is what it is. As they say. But if I can save one family from this company I've done my job. So beware of Wilson's Pool in Cartersville GA. If you know anyone that is about to use them and would like more information and other problems I have had with them. Feel free to DM me. Because I have a list!!!! Please share!!! read more

Great service every time I go in they are always spot on and have just what I need and knowledgeable staff helpful and friendly!!!!!!!!!