I love the Nordstrom Rack, they tons of great designer deals! Nordstorm Rack is the highlight of…read morethe Willow Grove Mall. This particular Nordstrom Rack is very clean and well organized. Each section is clearly labeled. The staff here is great, and they never let the lines get to long. It is located on the third floor, and tucked away from most of the other stores, so it hasn't been too crowded when I've been there. During my last trip here they announced that if you find an item in their store in the wrong size- they will search Nordstrom Racks nationwide to see if another store has your item in your size- and they ship for free! Some of my most recent successes include coral Cole Haan flats for $30 and a huge tube of Bliss lotion for $20. Make sure you check the clearance areas- great deals!

I really appreciate the customer service at this Nordstrom Rack. Jineya and Leslie helped me with…read morefinding an item that was out of stock everywhere. When I called Leslie said she was going to call me back and she did promptly. Jineya was very helpful. Excellent customer service. Thank you very much Jineya and Leslie.

Been doing business with this Macys for over 3 years. Never have an issue with staff. The store…read morelayout is perfect. Easy to navigate. They're pretty well stocked. New stuff comes in weekly. Other than that, very nice selection of dresses and professional apparel. I only have a few complaints. 1) I wish they had more strapless bras and Bussieres in their intimate apparel section. If you need something specific for a wedding you may need to order online. 2) Their discounted return clothing section is a hot mess. Clothes just thrown on the floor getting stepped on. 3) Dressing rooms are not monitored very well. Lot of people come in here to rip off tags and you just find the trash all over the floor. 4) Need better security to keep the kids under control.

My son bought me a Tommy Bahama shirt for Christmas and I had one... So I took it back today (Jan…read more20) - it still had all the tags on it and wasn't even unfolded or ever out of the package. It was listed at $119.00 and they offered me $19. I was livid... the manager said since I didn't have the actual receipt (it was a gift) it probably went on sale for a day and that was the price they would give me - a little over 1 tenth of the list price. After spending tens of thousands of dollars there over the years (I have 3 children who helped) this was the treatment they give their solid customers. What gall! They probably do that with everything - day after Christmas they put everything on sale for 25% of the price for a morning so they can screw all their customers with returns. After this blatant rip off, I would never go back to Macy's - ever.

I love this store so much my family goes here a lot since they have dressing rooms and they give…read moreyou refunds. It also have a good selection of clothe at affordable price, a bit mad though that they started charging for bags.

On 12/27/25 around 1:30pm my 4 years old son and I were shopping at the Primark in Willow Grove…read moreMall in Willow Grove PA. I picked up a few items from the men clothing section and made my way to the children section on the second floor. I placed all of my selected items my reusable shopping bag that I entered into the store with. As my son and I made our way down the escalator to the first floor I was approached by a man asking me to step to the side so he could speak with me. I stepped to side of the escalator and the man said "we observed you stuffing things in your bag and if you just give me the things I won't arrest you." I was floored by this accusation. I explained to him I am using a reusable shopping bag and I am still shopping. Once done I will pay for my items. He replied "this is what management is saying and we do not use those bags we have the carts or our shopping bags." I replied I was not aware that I could not use my own bag to hold my items and transferred my items to a Primark bag. After this unpleasant encounter I made my way to the register. As I placed my items on the counter I asked the cashier if I could speak with a manager. The cashier asked for the reason of my request and I informed him I had just been accused of stealing. The cashier called for a manager and apologized to me. The cashier inquired as to who accused me of stealing. As I look up I see the guy who accused me of stealing standing at the end of area leading to registers. He quickly ducked out of sight when he noticed me pointing at him. The manager Bryan arrived and I shared with him what happened. He apologized and claimed it was a misunderstanding. I also shared I was visiting from NC. I expressed how this was embarrassing and I never left the store to be accused of stealing. For the man who approached me to assume I was stealing because I was using my own shopping bag was unacceptable and low. There are two sets of register in store however only set of registers was open and this was on the first floor. There is an entrance/exit on the second floor in the children section where I was shopping before being approached on the escalator. Again I never left the store or passed any point of purchase area before being approached. This was not a misunderstanding it was profiling situation. I was threatened with being arrested and embarrassed

My son was cleaning out his closet and decided to take some clothes to Plato's Closet to make a…read morelittle pocket money. He had heard mixed reviews about this location but decided to give it a try anyway. He brought his bag in, and they told him it would take about 25 minutes to go through the items and provide an offer. While he was waiting, I decided to go inside and look around because I had seen Plato's Closet before but never really knew how it operated. He described it as kind of like a thrift store. Overall, the staff were very nice and engaging. One thing I did notice when I first walked in was that the front area of the store looked a little cluttered with bins and bags from customers selling clothes to Plato's Closet. I understand that's part of the business model, but I think having a more separate or designated drop off area would make the entrance feel a little more organized and welcoming. The dressing room is very small basically just enough room to stand. I do wish they had higher hooks for pocketbooks or belongings and maybe a small bench or something to sit on, but it's definitely more of a basic fitting room setup. I actually ended up purchasing a couple of items. My only hesitation is the pricing. In my opinion, these weren't really "thrift store" prices. Most of the pieces I looked at were around $18 each, and then I grabbed another item for around $5. So while the store wasn't bad at all, I think it really comes down to whether you personally feel the item is worth the price. Overall, not a bad experience, just go in knowing it's more curated resale pricing than typical thrift store pricing.

I'm extremely disappointed with the customer service I received when I went to return a pair of…read morejeans. I was originally told I had 14 days to make the return, but when I went back, the women at the counter told me I only had 7 days. Could I have misunderstood the worker originally? Absolutely! But the way I was treated was uncalled for. I understand that stores have return policies, but the way I was treated was completely unacceptable. While I was trying to explain the situation, the employees continued talking over me, degrading me, and laughing in my face. There was absolutely no reason to treat a customer that way. It's especially disappointing because I have shopped here often and have supported this store in the past. After this experience, I will not be returning. Customer service matters, and unfortunately, this interaction left a really bad impression.

I usually don't have a problem here but tonight I went in and had the worst customer service! I…read morewas trying to do a return and said forget it! I'll go back to Montgomeryville. Always a great experience there!

Pleasant place. Very clean. Nice clothes. Decent prices. I can't wait to go back to shop some more.read more

Best experience. Knowledgeable. Honest. This is the place to buy your LIttle One's footwear. They…read morecan tell you which shoe your LO walks better in and why. Heather was helpful and friendly. COVID safe. Kid friendly and clean. Vegan friendly shoes. Heather could even sign basic sign language, which we use to communicate. This is now my spot for toddler shoes, sneakers, sandals, no question about it. #striderite. #covidsafe #veganfriendly #bekind #toddlershoes

My first experience buying my granddaughter her first pair of shoes. Heather was amazingly…read moreknowledgeable and kind. I'm sure we will be visiting this wonderful store for many years. Thank you Heather.

They must hire anyone here because the staff is horrible and so stupid. The manager wouldn't let me…read morereturn a top with tags because it had cat hair on it? I don't even own a cat? i don't know how this place stays in business it's literally trash.

Great merchandise but every person working here that I've come across are beyond ignorant and…read moreunwelcoming. When I went to check out, I used a $50.00. Understandably they need to check the bill to assure it's not counterfeit, right? She took it, walked away from the register, came back, turned away from me and held it up to the light for over a minute. Talk about insulting. You get my drift. Never going back there.

I have not stepped foot in an H&M in several years because their company did me dirty years back…read moreand their customer service fell through too. Well I recently went back because I saw a purse on Instagram that I loved and it was from H&M so I had to check it out. That combined with the fact that I realized a large part of my wardrobe used to be here. Well H&M you killed it. It's so clean and the newer setup is so nice and generally pretty easy to shop. There is a good flow to the store. This was the nicest store at the time, especially when compared to Forever 21 which was a hot mess. I walked out with a few items but I really wanted to highlight one of the one young girls working - I didn't catch her name , but she was so nice and started up a natural conversation with me about one of the items I was looking at. Overall good experience for my first time back!

Had a great experience with a return. The sales associate was pleasant, engaging & complimentary. I…read morepurchased 2 items one of which I really LOVED that I just couldn't make work, sadly. We discussed why I was returning not in a judge mental way but more so of concern. He too was purchased without a tag and she was quick to verify and process. I'll admit this location is not always my favorite BUT this particular associate made me want to go look around and shop. Unfortunately I didn't have time. The 4 star is given simply for HER customer service. On another day it would probably be a solid 3, just because it tends not o be the neatest or organizes. If you are in the area give it a try.

Rude Customer Service. Speculation of racial profiling…read more 1st interaction: My mother and I were not greeted by employees, but they greeted the customers entering after us. They asked them if they needed help but did not ask us. 2nd interaction: When I entered the store looking for a gift, an employee (white middle-aged woman with bangs) kept watching me. When I purchased a gift card, she was stone-faced, not friendly, and did not respond to my polite goodbye. 3rd interaction: I watched my mother and other clientele browse the racks in the same section. The other women were asked if they needed help except my mother. I am a woman of color and really hope that my mother and I did not experience racial profiling, but I believe we did. She frequents this store and always buys a blouse or two. However, I am reluctant to visit this place in the future because of the recent interactions which have been uncomfortable.

This location is big. Spacious and clean. Although, I only saw one sales associate the entire time…read moreI was browsing through the store. Came to the register and waited. That same associate was the only person I have seen. Lol. She came to check me out. She was pleasant and made my purchase enjoyable with her great conversation. Tons of sale items here. I totaled $166 and some change and after the sale, I paid $66. Felt like a winner! Lol

No customer service. Returned bra twice for broken hook, first time went to the store they took the…read morebra back but had to pay price difference.no big deal but it happened a second time so I went on line to customer service they sent me a shipping label and said they would inspect it. I just got the broken bra back with a note saying it was over 60 days. I originally purchased the first bra on president's day 2017 retuned that on 2/17/2017 for the broken hook. Then the second broken hook happened in April,2017 now they say over 60 days ?i will give someone else my business!

So, I hit that 30+ year old age bracket and going into Victoria's Secret makes me feel old. NO…read morewoman wants to feel old shopping for underwear. So in walking through the mall I dropped into Soma. The store clerk who greeted me did so with an extended handshake and asked my name. She then asked if I had received a fitting lately, to which I realized I've never had one. She escorted me to the dressing room where she took a couple of quick measurements and then offered to bring me basic styles in my size to get the fit right. Once done she showed me the various color options and gave me the personal space finalize my choices. Tons of customer service...NO pressure to buy. It was a fantastic experience. I felt good about myself and respected as a consumer. AND...there were not half naked 18 year olds plastered to the walls. It was a grown up store but still had plenty of things to make you feel, and look, wonderful.