The technicians are knowledgeable and honest. They cut right to the chase with diagnostics and service. They give options as far as what's in one's budget. Great place to get inspection. My wife and I used this place several times and we're impressed with the quality of service and their treatment of us as customers in comparison to most of the other places in the neighborhood read more

errible experience and I've been coming here for over 15 years. I considered not saying anything but I hate when people are taken advantage of. The current staff is unacceptable. We went for a simple oil change. They left lights switched on over night which killed the battery. When we went to retrieve it in the morning the lights were still on. It was dead and needed to be jumped. Dee assured us if this keeps happening that they would replace for us. It inconvenienced us on multiple occasions having a dead battery. So we called Dee, explained the situation and she said no problem we will fix it. We arrive the next day only to find they wanted to charge us $170 plus! Outrageous. "Ooo ok really sorry we'll take off the labor, the total is $140." Unreal. Perry offered zero help and tried to brush us off. He supposedly called the owner and ultimately the took $30 off. Also to mention our battery still had a positive charge, something they did not test before replacing, only after. I highly recommend to use any other technicians than these as this how they treat their LOYAL customers. read more

Frequent flyer since the 90's. Perry, Rick, and team always take the time to explain the situation at hand. Every car in the family was in there this week and were handled quickly and with quality work. In a world where everything is just so frustrating, these guys get the job done. read more

Very pleased with the service, quality of work, and the price paid. It was nice to pick up my car, and NOT be told about 2 other things that SHOULD be repaired. Most other places require their mechanics to try and get additional work by saying one or two things should be repaired. I don't trust auto repair shops easily; but Willow Grove Auto has EARNED my trust. read more

Thanks Bernie, for getting me an afternoon appointment to change my brake fluid. My concern was the brake lines might corrode. Excellent service as always at a great price! read more

My car was having issues and i took my car to Willow Grove Automotive mechanic. One of the very nice gentle guys checked out my car and told me my car was leaking oil and i will need to get it fixed ASAP. The gentle man checked out my car without even charging me. I have been going there now for about 4 years now and i love them. The guys are very friendly knowledgeable, professional and always does a great job on my car. I never had any complaints. Great Service read more

Honest and no nonsense shop. Have tried other local guys but always come back to Bernie and team.

This place is awesome. They are always so friendly and honest. It doesn't matter if you drop the vehicle off overnight or wait with it, nothing but quality. read more

I'll start this review by saying that in my opinion Willow Grove Auto is THE BEST automotive repair/maintenance location in this area by FAR! For years my boyfriend, mom and I had been taking our cars to places like Pep Boys. Where the service was average, the cost was pretty steep, and well, it's overall just very impersonal. Half the time I felt like there would be a major problem WITH my car AFTER taking it to them for something routine. Luckily, about 8 years ago we found Willow Grove Auto. And I can never imagine taking our vehicles to anyone else now. First off, its a family run business located right by the Willow Grove Mall. The owner Bernie is a great guy who clearly prides himself on giving customers excellent care, fantastic customer service, and the best price he can give you. In fact, there are always deals or specials, like coupons for inspection, etc. The mechanics there are AMAZING. They are VERY experienced and are great at both older cars (like mine which is a 99 Plymouth Voyager) or newer vehicles. So many times I have described a problem over the phone or when dropping off the car and before they even look at it, they have a good idea of what the problem may be, and what I can expect to pay. They are also excellent at figuring out more complicated issues. I've run into some pretty odd issues with my van after a car accident and they do everything to take care of the problem at a very reasonable price. There's been many times when we have needed help in an emergency. For example, we got a flat tire while leaving for a vacation. We dropped by and they were able to fix it within a half hour so we could get on our way. Growing up I always heard things like "you can't trust mechanics". Or since I am a girl "Make sure you bring a man with you when taking your car in". LOL These statements are just RIDICULOUS when it comes to Willow Grove Auto and do not even SLIGHTLY apply. They do EVERYTHING they can to give you a fair price, an honest evaluation. I can't tell you how many times they have talked to me and explained EXACTLY what they were going to do so I wasn't in the dark. They are always upfront and honest. If they recommend something, it means you need it. These guys aren't gonna go and sell you new tires just to make money if you don't need them. But they WILL do everything they can to keep your vehicle up and running smoothly and safely. And finally, they make the experience simple and pleasant. Everyone is friendly. They take the time to get to know their customers and familiarize themselves with your needs. I'm often surprised by how much they remember without even looking up the details in the system! They also know money is tight for me, so they ALWAYS call with an estimate before doing anything major to the vehicle. I could go on and on about how great they are but rather than do that, I urge you to take your vehicle to them just once. Because I have a feeling that after one visit, you will never want to go anywhere else again. Thank you to everyone there for being so great! read more

Just took my car in for an oil change (on a Saturday morning) without an appointment and was very pleased! My car was done in an hour and a half as promised, was decently priced, and received great customer service. read more

They are honest and fair priced. They also are efficient and get your car done in a timely manner. I've been using willow grove auto since 2007. I know they have been around way longer than that. read more

Bernie and the rest of the shop employees have been exceptional in helping me deal with a number of intense car problems that occurred in a very short period of time. They remained extremely professional and patient throughout some pretty frustrating issues with two of my vehicles (never buy a Chrysler). You could not ask for a better shop. If you have a car that needs repaired, take it to Willow Grove Automotive! Don't forget to check in with the Belly app!! read more

I read Susan F.'s review and I could not agree more. I've been taking my and our other family cars to Bill and company for over 10 years. Quick, efficient, honest. I like that! read more

I've been using them since 2005 and have had no problems. They are very helpful and know what they are doing. I have used several mechanics and these are my favorite. read more

Willow Grove Auto is the best!! Bernie and his team are very knowledgeable, trustworthy, and have great customer service. I have been going to them for years for repairs and general maintenance. Their prices are very reasonable, they always fit me in (even same day), and complete everything as planned. They are very honest and I never doubt their expertise. Highly recommended. read more

On 11/9/2016 we took our 2010 Subaru Outback to Willow Grove Automotive, since my sister-in-law has her car serviced by them. Our Outback needed a new thermostat installed, since the car was overheating & the temperature light was red. They charged $248.23, which was a real surprise. I called AT Subaru, which is a dealership and they stated the cost would total $198. I did call Willow Grove Automotive back questioning the repair price, and Tom said this was the book cost they charged. All being said, the service was performed, albeit without cleaning up the antifreeze around the underside body tray. The replacement part was not a Subaru part, but instead a third-party part. Thinking they also probably did not mix distilled water with the antifreeze coolant, but instead tap water. Considering they are not a dealership, their price for this repair was significantly higher than a dealership. Disappointed with Willow Grove Automotive. read more

This garage is wonderful. They are fair on pricing, great with service and always do a fantastic job. If you are looking for a garage in the are, you cannot do better than Willow grove Auto. read more

This place is great. I've only taken my car there twice but I don't think I'll ever go anywhere else. They are fast, friendly, and the prices are totally reasonable. I definately don't feel like they're trying to rip me off like some other mechanics I've been to. Definately give these guys a chance. read more

They are very reliable, reasonably priced, and I have never had any issues. I only take my car there. And they give coupons in the local mailer. Very helpful, too. I have a luxury vehicle, and I can depend on them to know what they are doing without paying the luxury dealer prices. read more

A+++ Highly recommend Willow Grove Auto. We have been taking our family cars there for 15-20 years. Trustworthy estimates and repairs and excellent customer service. Called today and they were able to fit me in for my inspection and brake work. Thanks Bernie and crew! Joan P., Willow Grove, PA read more

LOVE THEM! We've been taking our cars to Willow Grove Auto for over 13 years, I send everyone I know there. They are honest and so very nice!! I'll never go anywhere else. read more

Needed a coolant flush in a rush (I topped a Santa Fe coolant tank with Dex Cool on accident). Called WG Auto at 9:30am on Saturday and it was ready for pick up before 12:00! My dealer and 3 other local shops weren't willing to fit us in until Tuesday, but WGA realized the urgency of the situation and I won't forget it. Thank you! read more