I was told I needed authorization from my PCM to be seen. My personal account was charged for services and not my insurance. I sent multiple emails and called to attempt to reconcile this issue. The therapist I saw was wonderful. It's a shame the billing aspect deterred me from further appointments with her. Edit to add: I spoke with Stephanie who was very kind and reassuring. I am very thankful to her for reaching out and helping me with this issue read more

CHANGED OUR FAMILY! We've been with Willis consulting for over 8 years through two of our family members. From day one, they ensured that we found a therapist that "fit us". We were allowed to make a couple of fit changes for one of our minors. Once we found the "right" counselor, it bloomed. Now that child considers their therapist their friend and openly shares their thankfulness. As a result of WCC.... our children have found better self-expression, self-confidence and are both significantly more confident in who they are. We cannot put into words our level of gratitude. All I know is that I was very concerned before we started and now I smile in confidence. Thank you. read more

RESULTS HAVE PAID OFF. After receiving the services of Willis Counseling I have truly felt much better. All the staff have been helpful, especially my therapist, since he has guided me with his experience and knowledge the results have paid off. Thanks again for all your help. read more

I signed up to receive services with Willis Consulting a couple of months ago and was given Jada Choate as my therapist. Initially it was through my EAP, Jada is an amazing therapist she listens with her whole heart and that speaks volume. She's attentive and caring. I'm grateful that I elected and was able to continue with her after the given EAP sessions. I love her style, she has a gift that ministers to my soul. Thankful to Wllis Consulting and Jada for the love and perfection that goes beyond. read more

My individual therapist has been readily available as needed. The sessions have been all remote, but the therapist Evelyn has made it feel very face to face. read more

Love my Hawaii therapist Sarah! I have worked with her for a year and she is amazing! We have such a great relationship. We do telehealth and it has been easy and helpful! Would highly recommend Willis Counseling! read more

These people are scum. They will do anything to charge you out of pocket. They lied to me about which insurance they accept to get me to book an appointment. read more

About 15 years ago I found Willis counseling. It was exactly what I needed at the time navigating my life in Chicago when I was still trying to figure out my values, my goals and romantic relationships in general. I took a break for awhile, moved a few times and now in my mid-40s reached back out to work on a few different things and some of the same things in this stage of life- goals and friendship relationships. 10/10 recommendation for anyone looking help. Also, I have never had an issue with billing, reception. Simon has been nothing but helpful and kind and billing has been simple and easy. read more

Sessions with therapist were worthwhile and helped me navigate through mental and emotional issues related to overwhelming work load. Virtual sessions were all I needed and Willis assigned a professional who worked with me through 6 weeks. Willis did not overcharge me and worked with me when I told them about my financial limitations during my therapy. read more

I would recommend Willys connseling services I've been going to them for about almost 5 years now, when I came here I was like my world was falling apart had so much baggage inside of me, but I am very grateful that my job offer me the EPA services for all employees and I took a vantage of it. I want to thank especially Camille. She has helped me in so many aspects of my life. Thank you I would recommend anyone who is desperate need of counseling services they are always friendly, courteous, and very respectful and thank you so much! read more

I scheduled an initial appointment for early afternoon with Amber Konopa. Admittedly, I scheduled the appointment about 30 minutes prior to the anticipated time of appointment, but was able to complete all intake paperwork, to include uploading and sending copies of insurance card, etc. I received a call at the scheduled start time of the appointment from a receptionist asking if I was able to reschedule for a later time that same day, as the therapist hadn't had time to prepare for the appointment. I was able to shift some things around and carve out an hour at a time they suggested later in the day. I received a text and email confirmation of the rescheduled time. The time for the rescheduled appointment came. About 10 minutes into the appointment, after not receiving a link for the visit, I called the office, sat on the phone for another 10 minutes, without any explanation as to what was happening. Eventually, the receptionist informed me he would call back once he had any information. I received a call at 30 minutes into the appointment time that the therapist was unavailable and if I would like to reschedule the appointment. Again. It seems strange that patients are charged for any no-show or cancellation, but there's no repercussion when the reverse happens without any explanation. read more

Therapist was fantastic! But the business department gave me multiple invoices with different numbers. I asked to speak to a supervisor and never heard back. Cannot recommend in any way shape or form. read more

"This client actually had 10 free sessions approved and our team was calling to remind them of those free sessions before the authorization expired. We also call to confirm that our clients have the right match with their therapist so we can get them switched if they are not satisfied. Sadly our persistent calls to this client were intended to get them to the best match for their free sessions and we are saddened that the communication attempts were not well received. We respect their choice to go elsewhere as we only wanted to make sure their needs were met." You are correct, I had 10 free sessions through my EAP. That said, I told you stop contacting me and let you know that I was going elsewhere due to your clinic's unprofessional behavior. I left my feedback, twice, with people that followed up who were nice enough, but I firmly told them I was seeking a therapist elsewhere with my 10 free sessions. You called me so much, even after telling your staff that I wanted to have nothing to do with your clinic at least twice on the phone and to put a note in my file to no longer contact me, that I had to block your clinic's phone number after you started calling me every night AFTER telling you to stop. I shouldn't have to block the number of a therapist office because they can't respect my boundaries. Your communication attempts were not well received because you did not listen to me and treated me like a cash cow rather than as someone seeking mental healthcare looking for help. There was no acknowledgement or accountability from your office in either my conversations about my poor experience with your therapist or your office's frequent and unwanted phone calls, as your response to my review makes blatantly clear. read more

At Willis CC you get friendly, patient, and understanding staff and counselors. I've never stuck to therapy longer than a month, but this time I've been working with Willis cc for a while and I don't see myself going anywhere else! They have all kinds of availability (in person, on the phone, video chat) different locations, all kinds of time slots and availably - they work with you and work for what's best for you! I couldn't be happier with the progress, the people, and the help I've received. Any issues you have in your life - personal, work, family, what ever - you can be helped here! They care about you , they care about what you're going through, and they want to help! WANT. TO. HELP! 12/10 just amazing in every way. read more

I eventually got a divorce after our sessions. The therapist we had talked really slow and really didn't get into the real issues of our marriage before time ran out. read more

I've been working with Liz Gaddas for six months. My insurance changed after our first month, so I've only been able to see her once or twice a month due to OOP costs ($100/hour session). She has still been able to provide me with excellent care, which is challenging for any therapist with less frequent visits. She is caring and a great listener, but can be more directive when needed, which I find helpful sometimes, and when I don't, she isn't pushy about it. She has provided me with helpful, practical CBT skills to improve my confidence with interpersonal communication and to reduce my anxiety. I highly recommend her! read more

Unprofessional billing team. The therapist I worked with was amazing. However the billing and intake team has horrendous customer service. I have been trying to get a billing situation resolved, but the intake team continues to ghost my emails and hang up when I call in. For a counseling center you would think they would value customer interaction. Would not recommend the center to anyone solely based on the horrendous experience with intake. read more

I have been attending Willis CC for several months. My therapist is Dawnielle G, and Marcelo G is my children's therapist. I am going through a divorce and Willis CC has been an integral part of helping us to navigate the challenges. Both Dawnielle and Marcelo are able to speak to our unique experiences. I am a Black woman, and I've found over the years it can be difficult to find mental health care that is relevant and relatable. I am so grateful that Willis CC is not offended by my request to work with providers that I feel can relate to our racial experience. As a matter of fact, Marcelo G generally doesn't work with small children, but made an exception to accommodate my request. He has been absolutely fantastic. Additionally, I had a minor issue with using my EAP and the intake department. Stephanie Willis personally reached out to me to address my concerns and resolve my issue. She also personally knew my family and our situation. I am so pleased with how she handled my issue and advocated for my family. She was very responsive and understanding. I love Willis CC even more after the issue because of how Stephanie addressed my concerns. Although, its very nontraditional in its setting, the staff cares and works to ensure that you are getting the care you need. I highly recommend Willis CC! read more

I couldn't speak higher of my therapist Jada, however the intake and claims department was horrible. They lied about what insurance they take and charged me out of pocket. Even better, I talked to my insurance and they never even filed a claim. They say they offer sliding scale pricing, only to find out they do not. They are supposed to help your mental health but instead they become another hurdle to feeling better. AVOID AT ALL COST. read more

I've been going to Willis CC for a few years now and I've had only good experiences. I appreciate the 24 hour cancellation/reschedule policy as sometimes things come up and I have to reschedule, which is a much more flexible policy than other counseling offices I've been to. I've seen a few counselors at Willis and all have been nonjudgmental, kind, and thoughtful. I'm a firm believer in therapy and see the benefits of it each day in my own life. I found them through my insurance network (BCBS HMO). My insurance covers everything besides my $20 copay. I've never received a bill so they clearly handle their billing right, too! read more

My experience with Danielle Gaskin T Willis Counseling Center was the worst experience I have ever had with a counselor in my entire life. Dawnielle calls herself an expert in resolving family conflicts., yet with her guidance (if you can call it that) my relationship with my adult son went bad to worse. During our virtual counseling sessions, she supported my son's derogatory, inflammatory, and insulting comments towards me rather than encouraging him to express his feelings. This only created more animosity. The result of these sessions is that my son and I have not spoken to each other for a year, since our sessions ended. Dawnielle did absolutely nothing to try to encourage remediation, but instead encouraged blaming and accusations. Stay away! read more

Very easy to setup and schedule appointments. No insurance issues. Great experience all around.

2020 was a challenging year and I was interested in finding someone to talk to. My doctor recommended Willis CC and so I reached out. I called their office in late 2020 three times and left a message, but never received a return call. For the time, I gave up. Fast forward to mid-2021, I figured I'd try again via email. I went through the process of submitting my insurance information, describing my situation, and specifying which location would be ideal for me. Willis CC eventually ghosted me mid-conversation, never to respond again. I cannot fathom how a place providing mental health services can behave like this. I would not recommend this place to anyone who is seriously looking for help. read more

The level of professionalism needs improvement. My first therapist went on vacation and never came back. She was replaced by a very young therapist who had a poster of Brittany Spears on her wall (these sessions were video meetings due to COVID). Both therapists were helpful to me, but I have receive much better care with other offices. read more

This review is for the poor communication I have experienced on an admin level over and over and over again. The counselors are great, but I am not reviewing them. Being a business owner is rough, but you are dealing with mental health here. I retract every recommendation I ever made and will never book with Willis again. read more

Highly Recommend! As someone new to counseling, I was unsure if I would find the right counselor on the first try, or if I would like a virtual format. My counselor at Willis was highly professional and helpful. Scheduling in advance is also easy! I am so glad I tried counseling at Willis and encourage you too because it is life changing! read more

Might as well have spoken to a bot. I understand it was the initial intake appointment but the doctor literally asked me why I was there, didn't offer any insights other than to tell me what I was feeling was "normal" and that was the end. Didn't even mention anything about following up or scheduling another appointment. Honestly kinda felt like he didn't want to be there. read more

DO NOT EVEN BOTHER.. Matt Caston - Where do I even begin? The worst Therapist I've ever met. He claims to know CBT / DBT etc. and use it with clients. He has no CLUE on what that is. He just rambles.. Does not have the capacity to listen and was rude. I then saw his psychologytoday profile and realized he is all over the place. Won't be going there again! read more

Please note, this is an upgrade/edit from my original post. Following a devastating incident in which the therapist with whom I had built a relationship left the practice without warning to her clients or the clinic, I found myself cut off, in December, from my only lifeline. My appointment was cancelled last minute, and the updates I received from Willis changed suggestion/shape a few times. I felt confused and alone, and not in a good position to start all over with a stranger at the end of the year. Upon expressing my shock and desperation, the owner reached out and went above and beyond to re-rail me, in ways that would work for me and my situation. She was very upfront about what had happened with my former therapist, who abandoned her clients in an unprecedented manner. Not all therapists/people are the same, and it's sad that one therapist's lack of professional integrity - or general human regard for her clients' well-being and transition/discharge - did so much damage to me, other clients, and the clinic. I am grateful for the practice's willingness to correct the situation and protect my welfare at a fragile time, despite the fact that they were victimized as well. My discussions with the owner, who also seemed flustered and hurt, made me feel like human hands were behind the wheel. It's pretty rare these days for a business to show very real compassion, but perhaps this is why some people are better-suited to become therapists than others. I've been convinced to have some faith in a new therapist and consider this an isolated incident. Therapy is a crapshoot, but I hope the coming attempt will help restore the balance lost. This is a lot more than I could say last week -- so thank you. read more

I've been a client at WCC for a few months now and couldn't be happier with their services. I was referred to WCC through my work's EAP program. At the time I was struggling with coping with some health issues and was pretty freaked out, for lack of a better term. I was paired up with Danielle and by the time I left our first session I could tell that she was the right person for me. Over time we uncovered underlying issues that, in addition to my health issues, contributed to my "freak out" and I learned new tools that helped me find my way back to my "normal" self. Fast forward a few months and I am now in a much more comfortable place that at one time I was unsure if I would ever be able to reach again. Danielle has been invaluable in helping me understand self-acceptance and mindfulness, and has guided me through my healing every step of the way. She is very professional, personable, and non-judgmental. I actually look forward to our sessions! I highly recommend WCC for anyone who could use some guidance, big or small. They also do family sessions, too, depending on your needs. I highly, highly recommend WCC and Danielle! read more

I immediately loved the counselor (Fabrice) He is amazing and very real ! It has only been a few sessions but I feel very pleased with the match up. Especially since its the first time doing anything like this. I appreciate our time with him. read more

Great therapist but terrible support and admin staff. Billed me three different amounts- each time increasing me and then back charged me the different due to an insurance error that was actually a mistake on their end. Had I known the actual cost I would have never continued going. Communication was terrible throughout this whole process as well. I do not recommend- unprofessional and downright misleading. read more

We have used the services at WCC multiple times and have always found their team to be top notch. The therapists have a lot of availability and you can always get something booked within a couple of days. The process is simple to follow and you can take care of everything online. Best place for counseling in the area. read more

During the initial stages of creating my non-profit organization AG Empowerment, I began to search on different consulting companies that could provide our board members with the guidance needed in order to be successful, mission driven, and passionate about our goals. It was then when I came across Willis CC and I requested a time to meet; they were very professional and they took the time to listen to my needs, goals for the board members and organization. During AG Empowerment's first board orientation Willis CC had the board participate in an activity by the name of World Café. This activity gave me as the founder of AG Empowerment the opportunity to see first hand each board member's knowledge and valuable skills. I highly recommend Willis CC, for board training, board guidance, and or team building. Great Job! Arsemiris read more

Terrible service. Switches me to 3 different counselors. Too unprofessional for me. They need a different secretary.

I scheduled two sessions with a counselor which went well however the rest of the staff and service are horrible. I picked this place because it was covered by my insurance only for them to tell me that isn't and that I needed to pay out of pocket. Both my father and I had called to give them our insurance information TWICE and whoever was tasked with this dropped the ball so hard. I had to stop having sessions because of this, only to receive an email 8 months later that I had a refund because I had a co-pay (Who would've f**king thought!!). Within the email, they asked my preferred method of payment (Zelle QuickPay or a paper check) and after choosing QUICK pay, they had me wait 16 days to receive it AND they said they would keep me up to date with the billing department and never did. Valerie, the lady that sent me the email and initial phone call, stated that I was to expect to receive my refund on the 29th and the day comes and I had to call 3 times to get a status, asked for the manager twice and wouldn't get transferred, was told that she would call me and never did, asked for HR's number and the regional manager's number and they want to sit here and tell me that it's the same ONE phone number to reach all these people/departments and they have no extensions??? THANKFULLY I received my refund via Zelle and will not be coming back. This was not well for my mental and emotional well-being. Think about what you do and work for a living. This is not a game. read more

My therapist helped me so much more than I thought he would. He challenged me and pushed me to do the things that I absolutely needed to do. I now have hope when I had almost given up hope. Highly recommend this group for whatever you are struggling with. read more

I would definitely recommend this place for anyone contemplating seeing a therapist. I was set up with a therapist who focuses on my specific issues, and she's terrific. It's easy to schedule appointments online, and with my insurance it only costs $20 for a one hour visit. read more

This place has been so helpful to me. My therapist Lisa R. is terrific and I have made Willis C&C an integral part of my overall mental health plan. I have had nothing but excellent care here. This is a traditional talk therapy place. If you are looking for help. This is a great spot! read more

One of the best things I've done was seeking out this place. I was recommended here from a friend who is a therapist. After becoming a dad, the stress and anxiety had piled up. Fabrice was exactly what I needed to help guide me through a rough adjustment in my life and I'm very thankful for him. He helped me understand a lot about myself and gave me tools I needed to overcome them. I will always be grateful for his treatment, thank you! read more